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The Affects of Social Media in
       the Workplace
               Mark A. Leon
               Social Media / Talent
               Acquisition Solutions
               Consultant

               Aon plc

               November 9, 2012
               Carolinas Payroll
               Conference
               Myrtle Beach, SC
                            1
What does sesquipedalian
         mean?




                    2
What is Social Media?

           • Innovation in its infancy
           • Global sharing of
             content and networking
             based on shared
             connections and
             commonality
           • A means of connecting,
             branding, marketing,
             entertaining, educating
             and sharing

                        3
Social Media is Mobile
           • It is everywhere we go

           • Survey released October
             9, 2012 by Accenture
             showed 69% access
             internet by mobile

           • Personal, professional or
             private, we are visible

           • Apple, Google, Facebook
             all investing in mobile
             technology 4
Social Media – Mobile and Apps
• 42% of mobile users share multimedia via Facebook
• Google+ is the second-most used social network for sharing
  multimedia content from a mobile device (10%)
• Smartphone owners now spend as much time using social
  networking apps such as Twitter and Facebook as they do
  playing games
• In Q1 2012, users logged an average of 24 minutes per day
  using social apps (on phone), with 24 minutes being spent on
  gaming apps
• There were around 100 billion Smartphone application
  sessions during Q1 2012
• Users log an average of 77 minutes per day using apps on
  their smart phone
                                               5
Is Social Media Work Related?

• Customer engagement
• Content / Media Relations sharing
• Networking / Relationship Business
• Business Development / Account
  Management
• Brand recognition
• Internal colleague awareness

                                6
What is appropriate work activity?
• Water cooler discussion
• Cafeteria time
• Restroom break
• Cubicle discussion
• IM
• Facebook / Google+ /
  Twitter posting
• Phone time with family
• Walking around the office
  to stretch

                               7
Why are we so confused and paranoid
         by social media?
                  • Big brother is watching
                  • Employers control our
                    destiny
                  • Communication is instant
                    – With mistakes come
                    consequences
                  • It is addiction forming like
                    any vice with addictive
                    qualities
                  • Everyone is doing it


                                 8
Risks of Social Media in the Workplace
• Employees sharing confidential information of their
  employer or its customers;
• Employees disparaging employers or co-workers;
• Violation of third-parties’ trademarks or other proprietary
  information;
• Employee’s harming their employer’s reputation by
  personal postings that include inappropriate comments or
  pictures where the employee’s status as an employee is
  known or apparent; and
• Making a hiring or termination decision with facts obtained
  from a social media outlet that gives rise to a discrimination
  or wrongful-termination claim.

* Written by Elizabeth Marx Wexelblatt, General Counsel, LPI   9
Disadvantages of Social Media
• Increase global visibility
   – Cultural tolerance
   – Reaction risk
     management
   – Instant gratification

• Reactive content sharing

• Safety – Check ins

• Pre-conceived judgments
                               10
Video Interlude




                  11
Burning Questions
         • How could something that
           brings the world together
           instantly cause an
           increase in depression
           and alienation?

         • How can these platforms
           help employers shape
           their perceptions of you
           and your behavior?

         • Does the time we spend
           negatively impact our
           productivity at work and
           in life?    12
Where does it end?
         •   Facebook
         •   Pinterest
         •   Google+
         •   Twitter
         •   LinkedIn
         •   Yelp
         •   Myspace
         •   Flickr
         •   Bing
         •   Wordpress
         •   eBlogger
         •   Slideshare
         •   Stumbleupon
         •   Digg
         •   YouTube / Vimeo
                          13
Computer / Internet Usage - 2007




                         14
15
16
Computer Usage – Weekly*
•   I don't use computer at all 0.45%
•   Less than 1 hour a week 0.45%
•   About 1 hour a week 0%
•   About 2 hours a week 0%
•   About 3 hours a week 0.45%
•   About 5 hours a week 2.24%
•   About 10 hours a week 6.73%
•   About 15 hours a week 6.73%
•   About 20 hours a week 8.52%
•   About 25 hours a week 4.93%
•   About 30 hours a week 9.87%
•   About 35 hours a week 5.38%
•   About 40 hours a week (for example: 5 days x 8 hrs = 40) 8.52%
•   About 45 hours a week (5 days x 9 hrs = 45) 5.38%
•   About 50 hours a week (5 x 10 = 50; 6 x 8 = 48) 5.38%
•   About 55 hours a week (6 x 9 = 54; 7 x 8 = 56) 5.38%
•   About 60 hours a week (5 x 12 = 60; 6 x 10 = 60; 7 x 8.5 = 59.5) 8.52% (19)More than 60 hours a
    week 13.9%
•   It's hard to say 7.17%
•   None of the above 0%
*Provided by Social Statistics 2.0
                                                                             17
One is a Crowd?
        •   One’s A Crowd – NY Times
            Opinion Section by Eric
            Klinenberg – bit.ly/NYTimes22

        •   In Manhattan and Washington,
            D.C. over 50% has a
            household of one

        •   In Atlanta, Denver, Seattle,
            San Francisco and
            Minneapolis, over 40% have a
            single member household


                         18
Social Media Facts
         •   62% of adults globally use
             social media
         •   Social networking is most
             popular online activity, with
             22% of time online spent on
             channels like Facebook,
             Twitter and Pinterest
         •   56% of social media users
             have admitted to using
             channels to spy on their
             partners
         •   Brazil has the highest online
             friends – average of 481
         •   Japan has the lowest average
             online friends 19 29 per user
                            with
Social Media Business Stats
• 65% of the world’s top companies have an active Twitter
  profile (Fortune 500)
• 90% of marketers use social media channels for business,
  with 93% of these rating social tools as “important”
• 43% of marketers have noticed an improvement in sales due
  to social campaigns
• 72% of marketers who have worked in social media for three
  or more years said that they saw a boost in turnover due to
  social channels (the longer you’re working in it the better you
  get)
• 91% of experienced social marketers see improved website
  traffic due to social media campaigns and 79% are generating
  more quality leads
                                                 20
Social Media Business Stats
                 (Continued)
• The average time spent by marketers on social media is 1-
  5hrs per week for those just getting started and 6+ hours per
  week for those with 3+ years of experience
• The most popular social networking tool for marketing is
  Facebook – being used by 92%, followed by Twitter (84%),
  LinkedIn (71%) and blogs (68%)
• LinkedIn is 4X better for B2B lead generation than Facebook
  and Twitter
• Only 10% of marketers are actively monitoring social media
  ROI
• Only 22% of businesses have a dedicated social media
  manager

                                                 21
Social Media Business Stats
                (Continued)
• 23% of Fortune 500 companies have a public-facing
  corporate blog
• 58% of Fortune 500 companies have an active corporate
  Facebook account, 62% have an active corporate Twitter
  account
• 47% of customers are somewhat likely to purchase from a
  brand that they follow or like
• 80% of US social network users prefer to connect with brands
  through Facebook
• 40% of consumers prefer social logins over creating a
  new/guest account
• In terms of users engaging with social log-in, 60% use
  Facebook, 12% Yahoo, 11% Twitter, 10% Google and 7%
  LinkedIn                                        22
Eye Popping User Stats
•   Facebook statistics
•   137.6 million unique visitors per month (In the USA alone)
•   7:45:49 = time spent per person per month on Facebook
•   54% of monthly users access it via a mobile device
•   Facebook has 901 million monthly active users

•   YouTube Statistics
•   106.7 million unique visitors per month
•   1:41:27 = time spent per person per month on Facebook
•   There are 4 billion views per day on YouTube

•   Pinterest Statistics
•   Over 20% of Facebook users are on Pinterest daily
•   The Pinterest app has been downloaded nearly 250,000 times
•   Pinterest is projected to account for 40% of social media driven purchases
    by Q2 2012 (Facebook 60%)                                 23
Why Social Media Works?

            • Glowing like the
              middle on the edge of
              a knife
            • RU Athletics – Drew
              Robinson
            • HR MBA
            • Publishing research
            • Delta and Twitter


                       24
Take it with a grain of salt




                         25
Humor is a great indicator of reality




                             26
Keys to Survival

        • Common Sense
        • Intelligence
        • Patience
        • Good judgment
        • Understanding of your
          network community
        • Be yourself



                   27
Questions, comments or observations




                             28
Contact Information

        • Mark A. Leon
          Social Media / Talent
          Acquisition Solutions
          Consultant – Aon plc

        •   About.me/recruiterpoet
        •   www.linkedin.com/in/markaleon
        •   Mark.leon@aon.com




                          29

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The Impact of Social Media in the Workplace

  • 1. The Affects of Social Media in the Workplace Mark A. Leon Social Media / Talent Acquisition Solutions Consultant Aon plc November 9, 2012 Carolinas Payroll Conference Myrtle Beach, SC 1
  • 3. What is Social Media? • Innovation in its infancy • Global sharing of content and networking based on shared connections and commonality • A means of connecting, branding, marketing, entertaining, educating and sharing 3
  • 4. Social Media is Mobile • It is everywhere we go • Survey released October 9, 2012 by Accenture showed 69% access internet by mobile • Personal, professional or private, we are visible • Apple, Google, Facebook all investing in mobile technology 4
  • 5. Social Media – Mobile and Apps • 42% of mobile users share multimedia via Facebook • Google+ is the second-most used social network for sharing multimedia content from a mobile device (10%) • Smartphone owners now spend as much time using social networking apps such as Twitter and Facebook as they do playing games • In Q1 2012, users logged an average of 24 minutes per day using social apps (on phone), with 24 minutes being spent on gaming apps • There were around 100 billion Smartphone application sessions during Q1 2012 • Users log an average of 77 minutes per day using apps on their smart phone 5
  • 6. Is Social Media Work Related? • Customer engagement • Content / Media Relations sharing • Networking / Relationship Business • Business Development / Account Management • Brand recognition • Internal colleague awareness 6
  • 7. What is appropriate work activity? • Water cooler discussion • Cafeteria time • Restroom break • Cubicle discussion • IM • Facebook / Google+ / Twitter posting • Phone time with family • Walking around the office to stretch 7
  • 8. Why are we so confused and paranoid by social media? • Big brother is watching • Employers control our destiny • Communication is instant – With mistakes come consequences • It is addiction forming like any vice with addictive qualities • Everyone is doing it 8
  • 9. Risks of Social Media in the Workplace • Employees sharing confidential information of their employer or its customers; • Employees disparaging employers or co-workers; • Violation of third-parties’ trademarks or other proprietary information; • Employee’s harming their employer’s reputation by personal postings that include inappropriate comments or pictures where the employee’s status as an employee is known or apparent; and • Making a hiring or termination decision with facts obtained from a social media outlet that gives rise to a discrimination or wrongful-termination claim. * Written by Elizabeth Marx Wexelblatt, General Counsel, LPI 9
  • 10. Disadvantages of Social Media • Increase global visibility – Cultural tolerance – Reaction risk management – Instant gratification • Reactive content sharing • Safety – Check ins • Pre-conceived judgments 10
  • 12. Burning Questions • How could something that brings the world together instantly cause an increase in depression and alienation? • How can these platforms help employers shape their perceptions of you and your behavior? • Does the time we spend negatively impact our productivity at work and in life? 12
  • 13. Where does it end? • Facebook • Pinterest • Google+ • Twitter • LinkedIn • Yelp • Myspace • Flickr • Bing • Wordpress • eBlogger • Slideshare • Stumbleupon • Digg • YouTube / Vimeo 13
  • 14. Computer / Internet Usage - 2007 14
  • 15. 15
  • 16. 16
  • 17. Computer Usage – Weekly* • I don't use computer at all 0.45% • Less than 1 hour a week 0.45% • About 1 hour a week 0% • About 2 hours a week 0% • About 3 hours a week 0.45% • About 5 hours a week 2.24% • About 10 hours a week 6.73% • About 15 hours a week 6.73% • About 20 hours a week 8.52% • About 25 hours a week 4.93% • About 30 hours a week 9.87% • About 35 hours a week 5.38% • About 40 hours a week (for example: 5 days x 8 hrs = 40) 8.52% • About 45 hours a week (5 days x 9 hrs = 45) 5.38% • About 50 hours a week (5 x 10 = 50; 6 x 8 = 48) 5.38% • About 55 hours a week (6 x 9 = 54; 7 x 8 = 56) 5.38% • About 60 hours a week (5 x 12 = 60; 6 x 10 = 60; 7 x 8.5 = 59.5) 8.52% (19)More than 60 hours a week 13.9% • It's hard to say 7.17% • None of the above 0% *Provided by Social Statistics 2.0 17
  • 18. One is a Crowd? • One’s A Crowd – NY Times Opinion Section by Eric Klinenberg – bit.ly/NYTimes22 • In Manhattan and Washington, D.C. over 50% has a household of one • In Atlanta, Denver, Seattle, San Francisco and Minneapolis, over 40% have a single member household 18
  • 19. Social Media Facts • 62% of adults globally use social media • Social networking is most popular online activity, with 22% of time online spent on channels like Facebook, Twitter and Pinterest • 56% of social media users have admitted to using channels to spy on their partners • Brazil has the highest online friends – average of 481 • Japan has the lowest average online friends 19 29 per user with
  • 20. Social Media Business Stats • 65% of the world’s top companies have an active Twitter profile (Fortune 500) • 90% of marketers use social media channels for business, with 93% of these rating social tools as “important” • 43% of marketers have noticed an improvement in sales due to social campaigns • 72% of marketers who have worked in social media for three or more years said that they saw a boost in turnover due to social channels (the longer you’re working in it the better you get) • 91% of experienced social marketers see improved website traffic due to social media campaigns and 79% are generating more quality leads 20
  • 21. Social Media Business Stats (Continued) • The average time spent by marketers on social media is 1- 5hrs per week for those just getting started and 6+ hours per week for those with 3+ years of experience • The most popular social networking tool for marketing is Facebook – being used by 92%, followed by Twitter (84%), LinkedIn (71%) and blogs (68%) • LinkedIn is 4X better for B2B lead generation than Facebook and Twitter • Only 10% of marketers are actively monitoring social media ROI • Only 22% of businesses have a dedicated social media manager 21
  • 22. Social Media Business Stats (Continued) • 23% of Fortune 500 companies have a public-facing corporate blog • 58% of Fortune 500 companies have an active corporate Facebook account, 62% have an active corporate Twitter account • 47% of customers are somewhat likely to purchase from a brand that they follow or like • 80% of US social network users prefer to connect with brands through Facebook • 40% of consumers prefer social logins over creating a new/guest account • In terms of users engaging with social log-in, 60% use Facebook, 12% Yahoo, 11% Twitter, 10% Google and 7% LinkedIn 22
  • 23. Eye Popping User Stats • Facebook statistics • 137.6 million unique visitors per month (In the USA alone) • 7:45:49 = time spent per person per month on Facebook • 54% of monthly users access it via a mobile device • Facebook has 901 million monthly active users • YouTube Statistics • 106.7 million unique visitors per month • 1:41:27 = time spent per person per month on Facebook • There are 4 billion views per day on YouTube • Pinterest Statistics • Over 20% of Facebook users are on Pinterest daily • The Pinterest app has been downloaded nearly 250,000 times • Pinterest is projected to account for 40% of social media driven purchases by Q2 2012 (Facebook 60%) 23
  • 24. Why Social Media Works? • Glowing like the middle on the edge of a knife • RU Athletics – Drew Robinson • HR MBA • Publishing research • Delta and Twitter 24
  • 25. Take it with a grain of salt 25
  • 26. Humor is a great indicator of reality 26
  • 27. Keys to Survival • Common Sense • Intelligence • Patience • Good judgment • Understanding of your network community • Be yourself 27
  • 28. Questions, comments or observations 28
  • 29. Contact Information • Mark A. Leon Social Media / Talent Acquisition Solutions Consultant – Aon plc • About.me/recruiterpoet • www.linkedin.com/in/markaleon • Mark.leon@aon.com 29