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Thoughts on
Performance and
   Succession
    Planning
PowerPoint slides created by Dr Mario Denton
           marden@mweb.co.za
Important questions

q Who will rise in the organisation?
q Where will the managers of the
  future come from?
q What kind of people will they be?

q What will their values be?

q What kind of education and training
  should be used?
Two career
   development myths

q Perform  well in your current
  job and the company will take
  care of your future
q Development of subordinates
  is one of a manager’s prime
  responsibilities
You have an effective
  Succession Planning
       system if:
q You can fill positions without
  delay and without going outside
q You can fill positions with
  confidence
q Your choices prove to be quite
  successful
q Talented individuals don’t quit
  very often
Management
     succession levels
q 80% from within
q Not longer than 5 to 7 years in key
  position
q 1 ready-now back-ups for every key
  position
q 2 pipeline (25 -35 years) for every
  key position
q Development appraisal annually
Criteria for Top
             Performers
q   Always meet available objectives
q   Do more than what is expected from them
q   Overcome obstacles by ingenuity
q   Are replaced with difficulty
q   Are generally acknowledged as exceptional or
    experts/authorities
q   There will be a tendency for other
    organisations to want to “steal” them
Criteria for Top
  Performers
Accomplishment
         analysis
q It is very difficult to get good data
  from written appraisals
q Psychological tests have proven to
  be of very limited value for high level
  managerial positions
q Most organisations have a
  deplorable lack of data on key
  personnel
Accomplishments

q   1. List your accomplishments
q   2. Reasons for success
q   3. Unusual difficulties you had to
    overcome
q   4. Things that you have learned
q   5. What did you particularly like
q   6. Negatives
q   7. What results have not come up to your
    expectations and the reasons for this
Individual competencies and performance should be plotted in a matrix to provide crucial
                                              unbiased inputs to organization planning and individual development decisions.


ORGANISATION PLANNING MATRIX



                                                                                         Targeted                 Plan multiple fast
                                                        Not plotted, new in
                                             3                                        development to               moves, ensure
                                                            job or just
                                                                                      build high flyer            compensation is
                                                            promoted
     Potential/Readiness for promotion




                                                                                       performance                    sufficient
                                                                               NP                          3B                          3A


                                                                                    Valuable to company,          High performing
                                                         Monitor closely,             possible upward             candidates, plan
                                             2           perform or move              movement. Build           specific development
                                                         out of this block           skills by managing                actions
                                                                                     own development
                                                                              2C                        2B                             2A

                                                                                                                 Valuable to company
                                                                                                                   and personalized
                                                          Take immediate              Keep in place, but
                                                                                                                interventions. Careful
                                                       action to move out of         don’t let them clog
                                                                                                                  to keep in specific
                                             1               this block                  the system
                                                                                                                         jobs
                                                                              1C                           1B                          1A

                                                          C Low (1-3)               B Medium (4-5)                  A High (6-7)

                                                                                    PERFORMANCE
The 7 point scale as per the performance management system will serve as basis for the performance definition


      Levels of Performance


                  LEVEL C                                             LEVEL B                                             LEVEL A

     Performance Level C1, C2 & C3                        Performance Level B4 & B5                            Performance Level A6 & A7

Level C1 : Unacceptable

   Obvious that performance is well below         Level B4 : Competent                                 Level A6 : Highly commendable
    required standards.
   A number of corrective attempts and training      On standard performance.                            Results achieved exceed most of the agreed
    made by managers to improve performance           Has achieved all agreed objectives and               objectives and standards.
    with no positive results.                          standards of the job consistently.
   Disciplinary action should be considered.         Meets expectations in all critical performance
                                                       areas.
Level C2 : Needs substantial improvement                                                                Level A7 : Exceptional

   Few areas of competence in performance Level B5 : Commendable                                          Results achieved far exceed all expectations
    (productivity is below the minimum required                                                             for the job.
    standard as per contract).                   Results exceed some of the agreed objectives
   Performance improvement program and           and standards.
    additional training required.

Level C3 : Developing

   Partially meets objectives and standards.
   Still developing in areas where performance
    has not reached desired standards.
   Development and training plans required.
potential/readiness has been defined in terms of levels


        Levels Of Potential/Readiness For Promotion

                      LEVEL 1                                                       LEVEL 2                                                         LEVEL 3
Potential/readiness rating:                                 Potential/readiness rating:                                    Potential/readiness rating:

1. Individual is already in a position that                 1. Individual has potential/readiness to be                    1. Individual has high
   is higher than his or her                                   promoted one management or                                     potential/readiness and can be
   potential/readiness.                                        specialist level within one year or                            promoted to higher specialist or
                                                               longer.                                                        managerial position within 12
2. Individual has reached his/her                                                                                             months.
   optimal potential/readiness and                          2. Individual has high potential/readiness
   would best be utilized on current                           and can be promoted to higher                               2. Individual is ready for immediate
   hierarchical level.                                         specialist or managerial position within                       promotion.
                                                               one year or longer, but definite
                                                               development must take place.



DEFINITION POTENTIAL/READINESS FOR PROMOTION
Potential/readiness suggests a latent ability/capability to perform effectively, at least on the next higher organizational level, in the future.

3 Key areas must be considered when judging potential/readiness for promotion to the next hierarchical level: cognitive thinking, temperament and practicality.

•   Cognitive thinking is the capacity to solve problems, think creatively and strategically, and to exercise judgement in making decisions. This implies having business
    insight, vision and being customer orientated.

•   Temperament includes the drive to achieve results, the resilience to overcome obstacles and the empathy to be able to work with and through people.

•   Practicality is the capacity to plan complex tasks and projects and implement them using available resources. This also implies influencing others and making impact.
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Talent Review and Engagement

  • 1. Thoughts on Performance and Succession Planning PowerPoint slides created by Dr Mario Denton marden@mweb.co.za
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  • 3. Important questions q Who will rise in the organisation? q Where will the managers of the future come from? q What kind of people will they be? q What will their values be? q What kind of education and training should be used?
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  • 8. Two career development myths q Perform well in your current job and the company will take care of your future q Development of subordinates is one of a manager’s prime responsibilities
  • 9. You have an effective Succession Planning system if: q You can fill positions without delay and without going outside q You can fill positions with confidence q Your choices prove to be quite successful q Talented individuals don’t quit very often
  • 10. Management succession levels q 80% from within q Not longer than 5 to 7 years in key position q 1 ready-now back-ups for every key position q 2 pipeline (25 -35 years) for every key position q Development appraisal annually
  • 11. Criteria for Top Performers q Always meet available objectives q Do more than what is expected from them q Overcome obstacles by ingenuity q Are replaced with difficulty q Are generally acknowledged as exceptional or experts/authorities q There will be a tendency for other organisations to want to “steal” them
  • 12. Criteria for Top Performers
  • 13. Accomplishment analysis q It is very difficult to get good data from written appraisals q Psychological tests have proven to be of very limited value for high level managerial positions q Most organisations have a deplorable lack of data on key personnel
  • 14. Accomplishments q 1. List your accomplishments q 2. Reasons for success q 3. Unusual difficulties you had to overcome q 4. Things that you have learned q 5. What did you particularly like q 6. Negatives q 7. What results have not come up to your expectations and the reasons for this
  • 15. Individual competencies and performance should be plotted in a matrix to provide crucial unbiased inputs to organization planning and individual development decisions. ORGANISATION PLANNING MATRIX Targeted Plan multiple fast Not plotted, new in 3 development to moves, ensure job or just build high flyer compensation is promoted Potential/Readiness for promotion performance sufficient NP 3B 3A Valuable to company, High performing Monitor closely, possible upward candidates, plan 2 perform or move movement. Build specific development out of this block skills by managing actions own development 2C 2B 2A Valuable to company and personalized Take immediate Keep in place, but interventions. Careful action to move out of don’t let them clog to keep in specific 1 this block the system jobs 1C 1B 1A C Low (1-3) B Medium (4-5) A High (6-7) PERFORMANCE
  • 16. The 7 point scale as per the performance management system will serve as basis for the performance definition Levels of Performance LEVEL C LEVEL B LEVEL A Performance Level C1, C2 & C3 Performance Level B4 & B5 Performance Level A6 & A7 Level C1 : Unacceptable  Obvious that performance is well below Level B4 : Competent Level A6 : Highly commendable required standards.  A number of corrective attempts and training  On standard performance.  Results achieved exceed most of the agreed made by managers to improve performance  Has achieved all agreed objectives and objectives and standards. with no positive results. standards of the job consistently.  Disciplinary action should be considered.  Meets expectations in all critical performance areas. Level C2 : Needs substantial improvement Level A7 : Exceptional  Few areas of competence in performance Level B5 : Commendable  Results achieved far exceed all expectations (productivity is below the minimum required for the job. standard as per contract).  Results exceed some of the agreed objectives  Performance improvement program and and standards. additional training required. Level C3 : Developing  Partially meets objectives and standards.  Still developing in areas where performance has not reached desired standards.  Development and training plans required.
  • 17. potential/readiness has been defined in terms of levels Levels Of Potential/Readiness For Promotion LEVEL 1 LEVEL 2 LEVEL 3 Potential/readiness rating: Potential/readiness rating: Potential/readiness rating: 1. Individual is already in a position that 1. Individual has potential/readiness to be 1. Individual has high is higher than his or her promoted one management or potential/readiness and can be potential/readiness. specialist level within one year or promoted to higher specialist or longer. managerial position within 12 2. Individual has reached his/her months. optimal potential/readiness and 2. Individual has high potential/readiness would best be utilized on current and can be promoted to higher 2. Individual is ready for immediate hierarchical level. specialist or managerial position within promotion. one year or longer, but definite development must take place. DEFINITION POTENTIAL/READINESS FOR PROMOTION Potential/readiness suggests a latent ability/capability to perform effectively, at least on the next higher organizational level, in the future. 3 Key areas must be considered when judging potential/readiness for promotion to the next hierarchical level: cognitive thinking, temperament and practicality. • Cognitive thinking is the capacity to solve problems, think creatively and strategically, and to exercise judgement in making decisions. This implies having business insight, vision and being customer orientated. • Temperament includes the drive to achieve results, the resilience to overcome obstacles and the empathy to be able to work with and through people. • Practicality is the capacity to plan complex tasks and projects and implement them using available resources. This also implies influencing others and making impact.