New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf

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New & Emerging _ KrisDowney _ Simplifying the Change Process.pdf

  1. 1. Pacific DBMS Database Consultants Simplifying the Change Process Kris Downey General Manager, Pacific DBMS
  2. 2. Why we are here? Overview Components Common Pitfalls Success Complicating
  3. 3. Why we are here? How to Simplify Case Studies Not Methodologies Gain another point view Take some ideas away
  4. 4. Overview of the Change Process Is a Structured Approach to Shifting/Transitioning from a Current State to a Desired Future State
  5. 5. Overview of the Change Process Inputs Something Happens Outputs
  6. 6. Overview of the Change Process Data from Forward CMDB RFC Other Schedule of Data Processes Change (FSC) Recording Classifying Accepting Rejecting Change Management Evaluating Building Testing Implementing Planning Change CAB Triggers Management Updated FSC Documents Reports
  7. 7. Overview of the Change Process RFC Submission RFC Acceptance and and Filtering Recording RFC Classification and Prioritisation Planning Urgent? No and Co-ordination Approval YesRFC Classification Initiate Working as and Regression No Yes Evaluation Planned? Prioritisation Plan Process Information; Monitor and Update CMDB
  8. 8. Components of the Change Process Commitment Competence Structure
  9. 9. Common Pitfalls of the Change Process Not having Commitment from the Business or Management Management lacking faith in the Competence of Staff Over complicating the Structure of the process
  10. 10. Success of the Change Process Benefits management and realization Effective Communications Effective education
  11. 11. Success of the Change Process Counter any resistance Counseling to alleviate fears Monitor the implementation
  12. 12. Complicating the Change Process Operating Systems Databases Hardware Networking Middleware Applications People
  13. 13. Complicating the Change Process Acceptance Development System Testing Unit Testing System Integration Testing Data Migration User Acceptance Testing Pre-Production Training Production
  14. 14. Case Study 1 – Simple Environment DEV TEST PROD RFC PROD5 mins RFC TEST Developer DBA Change Manager Business Management 10 mins Team Leaders
  15. 15. Case Study 2 – Complex Environment ACCEPT DEV UNIT SYS TEST DEV DBA DEV Team Leaders Change Manager SYS INT PROD UAT PRE-PROD TRAIN DATA MIG TRAIN DATA MIG TRAIN Business Management
  16. 16. How to Simplify the Change Process Discuss the change up front Commitment from all involved Management Support Competent Staff Available
  17. 17. How to Simplify the Change Process Documentation is Completed Correctly Regression plan One version of the process Ensure that everyone knows the process
  18. 18. How to Simplify the Change Process Regular Education of the process Review the Change Lessons learnt Improve the process
  19. 19. How to Simplify the Change Process Authorisations / Delegations Regular Meetings Change Advisory Board Workflow Avoid Over Complicating
  20. 20. How to Simplify the Change Process OTRS ]project-open[ ITSM Oracle Change Management Pack HP Service Manager IT Change Management Suite BMC Remedy IT Service Management Suite CA Software Change Manager
  21. 21. Case Study 1 – Outcome - Failed DEV TEST PROD RFC PROD5 mins RFC TEST Developer DBA Change Manager Business Management 10 mins Team Leaders 3 Months
  22. 22. Case Study 1 – Lessons Learnt Multiple versions of the process Misinterpretation of the process Misunderstanding of the process Mismanaged process Changes to the process too regularly causing confusion and local interpretation
  23. 23. Case Study 1 - Lessons Learnt CAB not Authorised / Too Large Workflow incorrect / incomplete / complex Lessons learnt not applied Change Reviews not performed Group too large to educate
  24. 24. Case Study 2- Outcome - Successful ACCEPT DEV UNIT SYS TEST DEV DBA DEV Team Leaders Change Manager SYS INT PROD UAT PRE-PROD TRAIN DATA MIG TRAIN DATA MIG TRAIN Business Management
  25. 25. Case Study 2 - Lessons Learnt Change Process was simple Single Focal Point Regular team meeting CAB Authorised Workflow was Simple
  26. 26. Case Study 2 - Lessons Learnt Change reviews regularly Lessons learned feed back into the process Leading to an improved process Group well educated on the process
  27. 27. Summary Keep it simple Communication Authorisations and Delegations Change Advisory Board Workflow
  28. 28. Questions and Contact ? kris.downey@pacificdbms.com.au www.pacificdbms.com.au

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