The document discusses problem behaviors that can occur in the classroom and strategies for teachers to address them. It describes different types of disruptive behaviors and some potential causes, including family issues, boredom, and self-esteem. The document recommends that teachers prevent problems by creating a code of conduct with students and building positive relationships. It also provides guidance on how teachers should react to problems, including acting immediately but focusing on the behavior, not the pupil, and maintaining calmness. Finally, the document discusses promoting English use in the classroom and strategies for teachers such as setting guidelines, task selection, and creating an English-speaking environment.