In process consultation, the consultant observes individuals and groups in action – helping them learn to diagnose and solve their own problems Often used in conjunction with teambuilding, self-directed work teams, quality circles, and other interpersonal interventions.

1. Process Consultation
Team/Work Group OD interventions

2. Prepared By
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Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com

3. Process Consultation
• In process consultation, the
consultant observes
individuals and groups in
action – helping them learn
to diagnose and solve their
own problems
• Often used in conjunction
with teambuilding, self-
directed work teams, quality
circles, and other
interpersonal interventions.

4. Process consultation
– The purpose of process consultation
is for an outside consultant to assist
a manager, “to perceive,
understand, and act upon process
events” that might include work
flow, informal relationships among
unit members, and formal
communication channels.
– The consultant works with the client
in jointly diagnosing what processes
need improvement.
– By having the client actively
participate in both the diagnosis
and the development of
alternatives, there will be greater
understanding of the process and
the remedy and less resistance to
the action plan chosen.

5. Process Consultation: How is it
Done?
• Consultant observes the
communication processes
between individuals and
workgroups
• Interventions used such
as listening, probing,
questioning, clarifying,
reflecting, synthesizing
and summarising.