1. Hitendra K Panchal
Mobile:9979936560 ~ E-Mail: hit123456@gmail.com ~ hitendrakp@yahoo.com
Middle Managerial Assignment
System Administration Windows, SAP & ERP  Technical Support
CAREER SNAPSHOT
 A result oriented Professional with around 7 years of experience in System Administration, Sap Support/Troubleshooting and
Client Servicing.
 Adept in remote support and installing & configuring server operating system, application software, McAfee, Symantec anti-virus
etc.
 Team-based management style and excellent interpersonal and communication skill.
 Highly proficient IT professional with proven Analytical and Problem Solving Skill.
 Excellent Team Player with Right Attitude.
 Proactively to handle end user support as well remote support for 4 locations including 2 mother centre where more than 60
members.
 Highly contribution to provide first level support for messaging system, MPLS & ILL connectivity for across locations.
 Extensive experience and co-ordination of Exchange to Google Apps & Google migration.
 Extensive experience over handling vendors with deeply negotiation skill.
 Good co-ordination with central technology team to handle and implement new project across locations.
 Analysis of Software/Hardware requirement and Installation of software for system upgrades.
 Working experience of using remote tools, file server management & asset management.
 Working experience of new office setup and co-ordination for IT setup & installation.
SKILL SET
EXECUTION
 Extending high-end technical support on various System and ensuring high customer satisfaction levels through prompt
redressed of their problem.
 Taking care of IT Assets, Router/Switch/Modem, Peripherals, System Software & Application Software, Security
Management, etc.
 Addressing performance bottlenecks & ensuring maximum network uptime.
 Interacting with the clients & vendors to talk about the problem and request regarding the complex system issues.
FUNCTIONAL
 Responsible for user management/ system maintenance/ mail & proxy server, etc.
 Taking care of disk space, user profile creation and user right management.
 Handling network infrastructure LAN/WAN, migration & configuration of network client workstation.
 Assigning user nodes to various devices installed and networked, handling allocation and protection of user right as per IT
policy.
 Troubleshooting of LAN connectivity issue, software and hardware, tracking problem, remediation scheduling and
coordination for faster recovery & resolution.
Technical:
Operating System : Windows 2000/2003/2008/2012 Server/Professional/XP/Vista/7/8/98/ME and MS DOS.
Protocol : TCP/IP,VLAN,TFTP,NAT,TELENT,TRACERT,WAN,ADS,OU,GPO,RIP,IGRP,EIGRP,OSPF.
Hardware : Switch, Router, Wireless Router, WIFI, Printer, VXL Itona & COO & TC 6500 series Thin client, Firewall.
Other IT skill : HP-Wireless Access Point, IP -SEC, NAS, SAN, SAP Basis R/3, SQL Server 2005, 2008, 2012.
Client Software : MS Outlook 2003, 2007, 2010, 2013, Outlook Express, Symantec & MacAfee 8.8.0 Antivirus configuration &
Installation, SAP Business One, ERP, SAP R/3 Administration, Sap Basis, SAP MM & SD, Sap Ecc 6.0 EHP7, Bond Adapt –
Recruitment software configuration, Sap End user Logon setting, Manage IT Helpdesk Pan India – IT request on line software, Java
Setting, Monitoring PRTG network Bandwidth utilization pan India & submit the report on monthly, quarterly basis to reporting head.
Support of windows, Sap & IT Management activities :
Manage IT & Systems for Gujarat's 4 Locations.
• IT Asset management, Documentation of hardware, software inventory and licenses (Software and Hardware)
• Expertise in managing IT/Network Infrastructure.
• Installing, Maintaining and Troubleshooting Windows Server 2003/2008/2012.

2. • Maintenance of user accounts groups and computer account’s, Local profiles Roaming, Mandatory Terminal Services, Etc.
• Creating users, assigning rights, permissions, and group policies.
• Configuring and managing DHCP, DNS servers, FTP, IIS, Terminal server, CAL licenses.
• Configuration of Mail ID, Google Apps support in MS Outlook.
Experience of New Office IT Setup & Shifting , Done this activity 3 times.
• Interaction with vendors for New IT Hardware , Servers procurement and support.
• Maintaining security audits, review of security logs.
• Ensure Network security and Data security.
Maintain & Monitoring LAN, WAN, Wireless connectivity, Windows Domain, WSUS, SCCM & File Server, Desktops,
Laptops, Printers, Polycom Video Conference, Data Backup, Switches, Routers, Firewall and UPS.
• Knowledge of Operating System/Application: Windows 2008 or 2012 Server, Windows 7/8 Professional, Microsoft Office.
• Ensure smooth functioning of SAP, Database, Email, LAN and WAN connectivity , SLA adherence.
Basic Knowledge of Microsoft Dynamic, NAV, ERP, CRM, Microsoft Azure, Microsoft Office 365 support.
• Adaptation and Implementation of Corporate policies and new technologies.
• IT budgeting and Inventory management.
IT Assets Management of Gujarat’s all 4 Locations.
• Manage & Maintain Compliance Software Licenses, IT Scrap, Data access.
Excellent communication skill able to present complex technical information and issues clearly to both technical and non-technical staff.
Extensive technical knowledge and experience of managing and maintaining large-scale, highly available, Internet facing networks
• Extensive experience troubleshooting multi-tier Internet applications platforms, particularly for web applications and streaming
• Experience with a broad range of network hardware, software.
Previous experience of running a department including sound experience of the management of finance and budgeting in relation to IT &
Sap purchases, projects and plans.
• Project management experience so that clear specifications are drawn and ancillary issues are identified, time lines are followed and
projects are delivered within agreed budgets and timescales.
Basic Knowledge & Worked on Network ,Server & Storage Monitoring Tools like ManageEngine OpManager, ManageEngine
Applications Manager, ManageEngine OpStor, Nagios, Solarwinds network, storage, server & applications.
• Experience with Windows Server 2008/2012/2008R2 and Windows 7, 8. Google Chromebook, Macbook..
• Experience with Enterprise storage, Citrix Environment , Basic Knowledge of Citrix Server – Client Configuration.
• Basic Experience with virtualization technologies like vmware, Citrix Xen Server and Hyper-v, VmWareESXi.
 Windows ADS/WDS Deployment
Basic Knowledge on Vmware ESX builds, Windows 2003/2008 Cluster, Incident Management, Change Management, SLA
Management.
Basic understanding in all Backup related issues from Hitachi, IBM, Netapp, Dell, EMC.
Backup solutions using TSM, Netbackup, BackupExec, ArcServe, Amazon cloud AWS, Microsoft Cloud.
SAP Competencies
 ECC 6.0-EHP7 installations and Configuration.
 SAP Solution Manager 7.0 EHP1, SAP Business One 9.0 Installations and Configuration.
 Having knowledge on System Refresh (System copy - ABAP).
 Applying Kernel Patches , Add-Ons , ABAP support packages, JAVA support packages, SAP notes
 Experience in STMS and all other Transportation related issues
 Client administration- Creation, Copying (Local/Remote/Export & Import).
 Having knowledge on Email Configuration in SAP system, CCMS Management
 Proficiency in SAP R/3 Basis including maintenance, monitoring, troubleshooting.
 Having idea in oracle & Sql database administration, taking backup using BRTOOLS.
 Downloading the required software’s (Support packages...) from service.sap.com based on implementation requirement.
 Use of Service Market Place for developer access key, registering objects, Raising SAP messages, Opening and closing (R/3,
Http, Wts)Connections to SAP Support.
SAP - Roles and Responsibilities:
 Transport management – Daily Transport requests and issues
 Extend Table spaces through BRTOOLS.

3.  Printers configuration and issues
 Kernel Upgrades
 Applied Support packs, Add-ons Using SUM tool.
 SNOTE Implementation
 Client Copies ( Local Client copy, Remote Client copy , Client export and Client import)
 Involved in performing system refresh (ABAP)
 Stopping and starting SAP Servers.
 Monitoring the system and performing the Daily Health checks
 Monitoring of cancelled and active background jobs
 Analyzing System Errors & ABAP Dumps
 Raising Error messages to SAP Support team in SAP market place.
 Opening and closing connections(R/3, http, wts) to SAP.
 User administration
 License keys generation and adding systems in SAP Market place.
 Java support packages using the JSPM.
 SAP BASIS Technical skills:, Security, Monitoring & daily job , Printer Installation, GUI, SAP Router, Background jobs
administration , Backups and Restore, BRTOOLS, CommVault, SPS upgrade, Kernel Upgrade, System refresh.
ORGANISATIONAL SCAN
June’2016 – : Prayatna Developers Pvt Ltd, (Adani Green Energy Ltd, Adani Group of Company) as a Senior Associate –
Project – SAP at Ahmedabad, Gujarat Region.
• SAP day to day work, Contract & Project Handling in IT & SAP Systems. Experience on Procurement Processes
like Material Procurement, Purchase Requisition, Procurement, Purchase Order, Sub-Contracting Procurement
Process ,Contract Processes ,Procurement Release Strategy Process, Service Entry Sheet, Inventory management,
Physical Inventory , Special processes like - Vendor consignment, third party purchases, Perform requirement analysis
of business processes and design solutions based on business requirements, Responsible for the execution of the detailed
design and configuration of the company’s business processes with the SAP MM, PS and Workflow modules, Ensuring
Services Availability, Follow all SOP relevant to Service team, Ensure Call closing for all the locations, Prepare
Documentation as per SOP: Record Management & Maintenance, Execute Task / Assignments as assigned on timely
basis, Support on Module Installation, SAP MM/SRM application operations Purchasing, Contract, Release Procedures,
Special Procurements - Subcontracting, Consignment, Stock transfer Order Valuation, Inventory management, Invoice
management, Materials Planning.
Jan’2011 – Jan’2016 : Randstad India Pvt. Ltd. Senior Associate – IT Infrastructure G-02, Gujarat Region.
Highlights:
 Monitoring & Support Reliance,Tata & Airtel MPLS & ILL, Bandwidth issue, Monitoring up & down time of the MPLS ILL of
location like Surat, Rajkot, Baroda. Inform vendor if any major issue with Bandwidth & link, RF connectivity. Manage & maintain
hardware as well networking equipments, resolve issue by remotely or by telephonic, manage thin client, desktop, Network printer,
laptop, Assets inventory & provide proper solution for the same, Manage Projector, Wireless Router, HP & TP Link WIFI Device,
Polycom vsx 5000 series Video Conferencing system, CCTV, Finger Print software, Biometric attendance Software, File Server,
Bond Adapt software, SAP Business One ERP, New Emerson Leibert 20 Kva UPS setup & Monitoring , Monitor & Maintain IT
Asset as per IT Policy & as per Compliance policy, Vendor management , Software Licensing, Maintain IT Asset, Windows Server
Management, Manage & Support Terminal Server through RDP. Manage & Maintain Dell PowerEdge Server R410 & R510.
 User management, provide system credentials, access to file server, mail setting, profile setting.
Apr’08 -Apr’09 : Wipro InfoTech (Payroll by Embee software Pvt.Ltd.), Ahmedabad
Facility Management Technical Manage IT Executive
Highlights:
As Facility Management Technical Support Engineer at Future Group’s 10 Acre mall Raipur-Kankaria, Ahmedabad.
 Instrumental in:
o Manage & Maintain Network , Hardware and Software, VSAT- VPN link, Symantec Antivirus, Win zip Data backup, ADS,
DNS, DHCP, File server and SQL Server 2005, 2008, 2012.
o Installation & troubleshooting of Windows 2000, 2003, 2008 & 2012 Server.

4.  Windows 2000 and Windows 2003 Server Installation and Troubleshooting & giving permission to the users.
 Resolving problem of user end (Out Look Mail, MS outlook, OS related, Login issue, Sap End user Problems).
 Providing troubleshooting online help through chat, Telephonic, Net-Meeting, Remote Desktop, Team Viewer, Ammyy Admin.
PRECEDING ASSIGNMENTS
Apr’07-Mar’08: Multi Mantech India Pvt. Ltd. at Ahmedabad as an EDP Assistant.
EDUCATION & CREDENTIALS
2015 SAP BASIS R/3 ECC 6.0 Training from MLC College, Ahmedabad. Secured A class.
2010 E-MBA. In SAP & IT Management from ISBM Mumbai. Secured 74%
2003 Diploma in Computer Engg. from Government Polytechnic Ambawadi Ahmedabad. Secured 57.50%
2000 HSC Sci. from G.S.E. Board, Ahmedabad. Secured 52.15%
1998 SSC from G.S.E. Board, Ahmedabad. Secured 71.30%
Objective:
To actively Involve in a growth and team oriented company where I can leverage my qualification and experience.
Strength:
Have a good ability to learn on job, flexible, goal oriented and a team player. Has the motivation to take independent responsibility as
well as ability to contribute and be a productive team member, patient, friendly and adaptability, reliability, to be patient, willingness to
take initiative, Learning attitude.
Professional Qualification:
 I done A+, N+, MCSE-2003, CCNA, LINUX, UNIX From ECIT-ECIL, Ahmedabad in 2006 -07.
 I have completed Sap Basis ECC 6.0 EHP7 training from MLC college, Ahmedabad in Aug - 2015.
PERSONAL DOSSIER
Date of Birth : 20th
August, 1982
Permanent Address : B/311, Satyam Residency, Nr. Pushpak Bunglows, Opp.Mangal Pandey Hall, Nikol, Ahmedabad-382415.
Linguistic Abilities : English, Hindi & Gujarati.