Lviv Project Management Day 2017 Галина Шпорлюк "CQ in people management."

1. CQ in People Management

2. About
Head of Delivery Group at
Conscensia
13 years in IT (7y leadership roles)
Worked with and within
multinational, intercultural diverse
teams and customers.
Living Institute Certified CQ Trainer

3. PLANNING & SCHEDULING
G I V I N G O R D E R S
D E C I S I O N M A K I N G
F E E D B A C K
COMMUNI CATI O N
B U I L D I N G T R U S T
M O T I VAT I O N
DELEGATION
CONFLICT RESOLUTION
M E N T O R S H I P
H E L P T O G E T T H I N G S D O N E !
Why do leaders usually do?

4. Why culture & leadership?

5. What is Culture?
Objects and Expressions
Norms
Values

6. The Paradox of Diversity
Characteristics:
• Sameness thinking
• Exclusionary culture
• Them vs.us
• Unconscious biases
Results in:
• Little or no innovation
• Conflicts & Frustration
• Poor collaboration
• Low job satisfaction
Characteristics:
• Different thinking
• Inclusive culture
• Cultural sensitivity
• Mix of competences and
experience
• Welcome new ideas
Results in:
• Innovative & creative
solutions
• High job satisfaction and
good collaboration
• Better financial results
@ all rights reserved

7. Cultural Parameters
Power Distance
Communication
Time Perception
Trust
Gelotophobia
Individualism & Collectivism

8. Power Distance @ all rights reserved

9. Power Distance
Leading
Germany
Brazil
Spain
France
Italy Korea
UK
Mexico
Poland
Russia
Peru
Saudi Arabia Japan
India
Indonesia
Denmark
Sweden
Netherlands Australia
Finland
Israel USCanada
Egalitarian Hierarchical
China
Source: The Culture Map by Erin Mayer

10. Power Distance
Deciding
Germany
Brazil
France
ItalyUK Russia
Japan
India NigeriaDenmark
Sweden Netherlands
US
Consensual Top-down
China
Source: The Culture Map by Erin Mayer

11. @ all rights reservedCommunication

12. USA
Canada
Argentina
Brazil
Mexico Korea
UK
Kenya
India
China
Ghana
Saudi Arabia Japan
Thailand
Indonesia
Russia
Israel Germany
Netherlands Denmark
Norway
France
Austria
Italy
Spain
Direct
Indirect
Communication
Feedback
Source: The Culture Map by Erin Mayer
low context
high context

13. USA
Canada
Argentina
Brazil
Mexico Korea
UK
Kenya
India
China
Ghana
Saudi Arabia Japan
Thailand
Indonesia
Russia
Israel Germany
Netherlands Denmark
Norway
France
Austria
Italy
Spain
Direct
Indirect
Communication
Giving Orders
Source: The Culture Map by Erin Mayer

14. @ all rights reservedTime Perception
POLYCHRONE TIME MONOCHRONE TIME

15. Germany BrazilSpain
France
Italy
NigeriaUK Mexico
Poland
Russia
Turkey
Saudi ArabiaJapan
IndiaSwitzerland
Denmark
Sweden
Netherlands
Czech Republic
Kenya
US
Linear-time Flexible-time
China
Source: The Culture Map by Erin Mayer
Time Perception
Scheduling

16. @ all rights reserved
Individualism vs Collectivism

17. Individualism Index
https://geert-hofstede.com
25
74
69
Ukraine Denmark Norway

18. Trust @ all rights reserved

19. Russia
USA
Australia
Great Britain Germany
Sweden
Denmark
China
Italy Brazil
Morocco India Pakistan
Japan
Romania
Vietnam
Poland
Relationship focus Deal focus
Source: Kulturforståelse for Stenalderhjerner af Dennis Nørmark
Relationship vs. Deal focus

20. @ all rights reserved
Gelotophobia

21. Index of Gelotophobia
according to assessment by the University of Zurich
1.62
2.37
2.62
5.91 6.14 6.29
6.88
8.63
11.65 11.65
13
Denmark Norway Argentina Israel Slovakia Czech
republic
Canada Columbia Spain Germany England

22. How to become culturally intelligent?

23. Cultural intelligence – is about acting smart in a
right context
Suspend your initial reactions
Prepare for what you may
experience
Interpret behavior in the right
context
Dialog helps

24. Profound values
Behavior
Goals
Politics, religion and
sexuality are sensitive
subjects and strongly linked
to values

25. Cultural Clusters
Anglo (Australia, Canada, New Zealand, UK, US)
Nordic Europe (Denmark, Finland, Iceland, Norway, Sweden)
Germanic Europe (Austria, Belgium, Germany, Netherlands)
Eastern European (Albania, Czech Republic, Greece, Hungary, Mongolia, Poland,
Ukraine, Russia)
Latin Europe (France, French speaking Canada, Italy, Portugal, Spain)
Latin America (Argentina, Bolivia, Brazil, Chile, Columbia, Costa Rica, Mexico)
Confucian Asia (China, Hong Kong, Japan, Singapore, South Korea, Taiwan)
Southern Asia (India, Indonesia, Malaysia, Philippines, Thailand)
Sub-Saharan Africa (Ghana, Kenya, Namibia, Nigeria, Zambia, Zimbabwe)
Arab (Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Saudi Arabia, UAE)
Source: by David Livermore

26. CQ Wheel @ all rights reserved

27. Leading with Cultural Intelligence
Learn and adapt
Get rid of “one-size-fits-all” approach
Be yourself

28. Thank you!
Q&A