BAS Portfolio update

0 Copyright 2017 FUJITSU
Business and
Application
Services
(BAS)
Fujitsu World Tour 2017
#FujitsuWorldTour

BAS at a Glance

We are BAS
Q3RF FY16/17
INTERNAL

Digital Waves
Online consumer business Hyperconnected World
A huge impact to every industry
1st Wave
The Internet
Connected, online
2nd Wave
The Mobile Internet
Real-time, anywhere
3rd Wave
The Internet of Things and Big Data
- Convergence of physical & digital
4th Wave
AI and Robotics
Knowledge & automation

Digital transformation at 3 levels
5
 Apply digital to a
function or a product and
service
Digital Project
 Apply digital to the heart of
business
Digital Business
 Co-create greater value with partners
Digital Arenas
Idea
Evaluation
Trial
PrototypeDigital
Technology
Digital
Business
Platform
Digitalized
Product or
Service
Operation Marketing
Customer
Interface
Mobile IoT
Cloud
Security AI
Analytics
Copyright 2017 FUJITSU
Mobility Quality of Life
Safety

The application value
 A portfolio of services
focusing on the
application
transformation and
integration aspects
of Digital
Transformation
 With a focus on Industry
specific vertical solutions
and differentiating value
propositions
6
IoT
Mobile
Cloud
SDCI
Analytics
AI
Security
Integrated
Computing
Human
Centric
Innovation
Copyright 2017 FUJITSU

We bring the agile future NOW…
The Fujitsu Application Transformation Services
Orchestration &
Monitoring
Development,
Management &
Testing
Automation
Insights &
Consulting
Modernize &
Integration
Artificial
Intelligence
Customer Experience
Disruptive Ideas
Mixed Reality

Solution and Offerings
Business and Application Services (BAS)
Managed Services
ERP Solutions
Technology Solutions and
Integration
Testing Solutions
Mobility and IoT
TraditionalSolutionsDigitalSolutions
Cloud Services
Big Data and Analytics
Domain Solutions
DevOps and Automation
Application Modernization
AMS Shared Services
SAP Oracle
Application
Development
Content and
Collaboration
Manual Testing Test Automation
Microsoft
Customer
Experience
Middleware &
Integration
Legacy Application
Support
Transition Services
Business
Intelligence
Performance Testing
Native / Hybrid Apps MEAP Integration Services IoT GlobeRanger
RunMyProcess Glovia Force.com Cloud Platforms
Self Service BI
Predictive Analytics
BI
Big Data
DevOps Frameworks
Process Accelerators
and Tools
Industry
Accelerators
Database Integrations Open Systems Mainframes

Fujitsu’s Business Model
Benefits of standardization
and economies of scale
Global delivery and client
management
Unified approach to global offerings
Intimacy with market conditions and
needs
Local autonomy
and responsiveness
Local expertise shared through global
collaborative network
Local
proximity
Global scale and
coherence

Delivery Models
Resources at
Fujitsu Solution
Centers
Resources at Fujitsu
Offshore Development
Centers
Resources at
Client’s site,
using client’s
infrastructure
Off-Site
Offshore
On-Site
Offshore
On-Site
Off-Site
Flexible delivery options
Integrate On-Site, Off-Site, and
Offshore resources in any
combination
Well established model for multi-
country engagement/global
engagements

Oracle Capabilities

Fujitsu’s Oracle Portfolio

Fujitsu – Oracle Diamond Partner

Fujitsu & Oracle

Oracle Capability
Fujitsu Oracle Managed Service Capabilities
We excel in Oracle Managed Services by applying the same
approach that has made us a market leader in IT
Infrastructure Services to provide complete end-to-end
Oracle Managed Services. We take operational responsibility
of the whole Oracle application and technology landscape
whilst providing ongoing application managed services,
hosting and support.
Capability
Experience
Scale
Partnership
 Largest dedicated UK Oracle
Practice circa 400 UK&I
 >3500 dedicated Oracle
Professionals
 Globally 600 plus eBusiness
Implementations
 Within the UK Manage 250,000 end
users
 Depth of understanding and
experience across all sectors with
consultants and company
experience and knowledge
 30 Year Relationship with Oracle
 Dedicated Oracle Alliance Director
 Early Adopter and Beta programmes
 >70 Specialisations (highest of any
partner globally)
 Unrivalled Central Gov Shared Services
track record
 Consultants typically > 5 years
experience
 Successful delivery and management
of Oracle shared service platforms
 Working closely with customers on
Continuous improvement,
development and extension of Oracle
 Oracle Global Diamond Partner
 Fusion Inner Circle
 Relationships from Exec to
Developers
 Design, Consult, Build and Run
across Applications to disk
 Oracle One Stop Shop – Applications
to Disk
Oracle Consultancy
Partner Of The Year 2014
Oracle Customer Support
Services Partner Of The
Year 2014
Oracle Specialized Partner
for Industry 2014

Oracle and Fujitsu: 30 Years Strong
1983
First HW
sales
agreement
1985
Agreed on
development of the
first SPARC chip
19921993
1988 SPARC OEM
1989 Oracle DB
OEM
Solaris OEM
Agreement
Micro SPARC II Co-
Development
1995
Oracle GRID Center
certification
2004 2007
Agreed on co-development
of the next generation
SPARC/Solaris server
Released the Fujitsu-Sun co-
developed server "SPARC
Enterprise M-Series" with
Fujitsu SPARC64 Processor
2010
Announced performance
enhancements for
"SPARC Enterprise M-
Series“
2013
Released the Fujitsu
developed server "Fujitsu
M10" sold by Oracle and
Fujitsu
2014
Enhanced
Fujitsu
M10
First Java
License
Agreement
2011
Oct/2011 OPN
Diamond
Achieved
Database
/Industry/
Exadata Partner
of the Year
Awards
2015 2016
Cloud
interoperability
agreement
Fujitsu select HCM
Fujitsu become
MSP partner

SAP Capabilities

Fujitsu – Your Trusted SAP Partner of Choice
Innovations for SAP customers
e.g. HANA co-innovation
and reg. the
Internet of Things (IoT)
40+ years partnership
with SAP
Comprehensive global and regional SAP portfolio
3,500+ SAP specialists world-wide
for high-quality SAP projects
Global
SAP partner for
Technology, Services,
Hosting and Cloud
End-to-end SAP project
delivery in collaboration with
technology and service partners
SAP
10,000+ SAP customers
worldwide
Global network of certified
data centers

Fujitsu’s Service Portfolio
Customer Data Center Fujitsu Data Center
Process-Ind. Finance Utilities Public ManufacturingRetail
Industry Solutions (including Templates for Retail, Process-Industry & Utilities)
Consulting & Integration Services ( including Process / 4 )
Sales
Human
Resources AccountingProduction Logistics Controlling
Licenses & Software Maintenance (including SAP Partner Managed Cloud / PMC)
Application Management (including Business Process Management)
SAP Managed Services Hosted
Private Cloud
SAP Classic
PRIMEFLEX for SAP
landscapes & HANA
Managed
On-Premise Cloud
 S/4 HANA / HANA
 Business Suite
 Netweaver
• S/4 HANA / HANA
• Business Suite
• Netweaver

Global SAP Reach & SAP Certifications
Fujitsu North America
•SAP Global Partner - Technology
•SAP Partner – Services
•SAP Partner – VAR (2013)
•SAP Services Partner
•Team SAP Partner
•ASAP Partner
Fujitsu Australia
•SAP All-in-One Channel Partner
•SAP All-in-One Value Added Reseller
•SAP All-in-One - Independent Software
Vendor
Fujitsu China Holding
•SAP Service Partner
•SAP Hosting Partner
Shanghai Platform
Solution Center
Fujitsu Asia Pacific
•SAP Service Partner
•SAP Hosting Partner
•SAP Business One -
Independent Sales &
Service Provider
Fujitsu TDS
•SAP Partner-SEP-Duet & HCM
•SAP Channel Partner –Gold
•SAP Partner- Hosting
Fujitsu Ltd
•SAP Partner - Services
•SAP Partner - Software - with
Certified Integration
•Independent Software Vendor with
Certified Integration
•SAP Business One - Independent
Sales & Service Provider
•SAP All-in-One Channel Partner
Competence Center @Tokyo Platform
Solution Center
Fujitsu Hong Kong
Fujitsu EMEA
•SAP Partner - Hosting
•SAP Partner - VAR
Competence Center @ Walldorf
Platform Solution Center
Fujitsu India
• SAP Partner - Services
• SAP Partner – Hosting
• SAP Application Management
Global SAP :
3500 consultants, (1500 Functional: ECC, LoB, Applications) (1000 Infrastructure and NetWeaver)
(1000 Developers, SAP ABAP, Mobility, Integration)
SAP SI Practices in Australia, Canada, China, Finland, Germany, India, Italy, Japan, New Zealand,
Russia, Singapore, Sweden, UK&I , USA, and Brazil
Fujitsu Brazil
•SAP Partner – Services
•SAP Partner - Hosting
Fujitsu ME
• SAP Partner – Services
• SAP Partner - VAR
© Fujitsu 2017

ServiceNow Capabilities

An Overview – ServiceNow as a Company

ServiceNow - Enterprise Service Model

using
business supported
TRIOLE for ServiceNow
Over $2B of
underpinned with
in ITSM, Field Service
and HR
Edge
Encryption
and
Fujitsu
ServiceNow
and
ServiceNow
implementer
8 years
for
Delivered over
ServiceNow projects
400
across Europe
Doubled the capacity
of our
ServiceNow teams
in Europe
with the acquisition of
Over 8,000
supporting
2,700 Managed
Service Desk
Customers
globally with over
30million
end user contacts
a year
Service Desk Agents

We are over 300+ ServiceNow experts globally and aim to grow rapidly over the
next years.
Fujitsu’s ServiceNow pool Worldwide
Trained Resources: 199
Certified Resources: 108
Certified Instructors: 4
EUROPE
AUSTRALIA
ASIA
AMERICA
Fujitsu
Trained
Resources
Globally
313300+
THE
WORLDS
5TH
LARGEST IT
SERVICE

ServiceNow Lifecycle Partner
AUTHORIZED
SUPPORT PARTNER
Trained and certified
ServiceNow support
DESIGN & DEVELOPMENT
SERVICES
Custom application development, Symfoni Value
Improving Practice
FUJITSU SERVICENOW
SOLUTIONS
Symfoni WE, Fujitsu TRIOLE
AUTHORIZED
TRAINING PARTNERCertified ServiceNow trainers,
ITIL accredited trainers
CERTIFIED RESELLER
& IMPLEMENTATION
PARTNER
Trained and certified sales and consultants, 400+
implementations
BUSINESS CONSULTING
Strategy, Business Change,
Business Process Optimalisation
GLOBAL DELIVERY CENTER
Application Management,
Managed Services, Support,
Off-site implementation
ServiceNow

Timeline Visualization

Visual Task Board

Responsive and Intuitive Experience on Any Device

Success Stories

Industry Expertise
Industry leaders look to
Fujitsu for targeted,
value-creating
solutions that help
them maintain and
extend competitive
leadership.
Most Fortune
500 businesses
are long-term
Fujitsu
customers

Sample References in the Middle East

Abu Dhabi Ports Company
Challenge Solution Benefits
 No single system which would act as a gateway to all
important business applications.
 Huge processing time to certify invoices with required
business approvals which involves stakeholders across
different business units.
 Ability to certify project invoices with approval hierarchy.
 Well defined budgeting process with required controls.
 Integration between OBI Apps 7.9.6.4 with Oracle EBS,
Siebel CRM and other applications
 Integration between Siebel and UCM.
 Implementation of Oracle EBS & Fusion Middleware,
Hyperion, Siebel and UCM in Multiple Phases
 Implementation of Oracle eAM and Project Management in
phase 2.
 Ongoing Enhancements and support.
 Implementation of new modules, reporting solutions.
 ADPC streamlines and accelerates Port operations,
resulting in:
 Faster vessel turn around times
 Effective planning and optimal utilization of yard, quay,
equipment and personnel
 Improved availability of information
 Streamlined procedures and ensures consistency and
integrity of data
 Effective communication, co-ordination & control
 Oracle system help it respond quickly to customer queries,
manage growing data volumes, and control operating costs
 Reduced Month End Close and Reporting Process from
weeks to 1-2 Days
 Batch invoices can be processed in less than a day,
compared to more than 2-3 days in the past.
 Budget planning time was reduced from seven days to
three hours.
The Abu Dhabi Ports Company (ADPC) is a master developer and regulator of ports and industrial zones. Its purpose is to create a sustainable growth
platform that spurs economic expansion and diversification for Abu Dhabi by developing world-class infrastructure, real-estate and business services in
conjunction with the private sector. ADPC has been mandated to develop all ports (with the exception of oil & gas and military ports) and related
infrastructure in the emirate of Abu Dhabi.
Industry: Infrastructure - Ports and Industrial Zones
Geographical scope: Abu Dhabi
Fujitsu scope: Oracle EBS, Oracle Siebel CRM, OBIEE 11g , OBI Applications, WebCenter Suite, UCM, Hyperion and Application Maintenance and Support

Abu Dhabi Municipality
 Traditionally Abu Dhabi Municipality was serving the needs
of its customers through a range of independently working
niche applications. ADM wanted to reduce process delays,
improve service tracking, fast track the complaint
resolution and provide a single face of the organization to
customers and enhance customer experience
 Challenges faced by ADM included:
 Poor operational visibility
 Information redundancy, delivery delays
 Complex IT landscape, costly to maintain
 Unified service process and integration with multiple back-
office systems
 Integration with shared CRM in Abu Dhabi Government
 End-to-end multi product implementation, integration,
enhancements, support and maintenance
 Siebel coverage:
 Siebel Public Sector
 Siebel Service and Siebel Case Management and
Marketing
 Siebel Call Center including CTI
 Siebel Field Service
 Siebel eService portal
 Agility and accuracy in the business processes by
implementing Siebel CRM; benefits include:
 Reduced turn-around time
 Removal of data redundancies
 Business process improvements
 Lowered cost of IT maintenance
 Improved management reporting
 ADM managers and top management gained superior
control over the operations leading to enhanced customer
experience
 ADM customers benefitted from reduced process
overheads, standard user interface, better visibility of their
service requests and faster resolution
ADM is a government agency with revenue management responsibility for the city of Abu Dhabi. Siebel CRM is being implemented as a futuristic citizen
services platform. This will replace a number of legacy applications at the client service counter and call center. It will get extended to a citizen portal.
Industry: Public Sector (Infrastructure – Citizen Services)
Geographical Scope: Abu Dhabi, UAE
Fujitsu Scope: Green-field Implementation with Siebel 8.1.x, OBIEE 10g, Siebel UCM (MDM) and Application Maintenance and Support (AMS)

Department of Transport, Abu Dhabi
 DoT Provides multiple services to the Citizens, Consultants,
Customers, etc. The different services are provided through
different applications, need for one Application.
 DoT provides the services inconsistently with the different
business processes and different approval mechanisms,
need for making the business processes consistent.
 Different Vendors managing different application services,
in turn increasing the cost, lessening the profitability
 Automation of the payments for the different services
provided by DoT, consolidation of the receivables and
avoiding the paper work and performing the Manual
processes.
 Standardize and automate CRM Processes across
applications, services, channels and DoT Departments
 Improve information accessibility
 Different types of services – making it unified using the
Service Request Entity using the Dynamic Toggle Modes
functionality.
 Provided custom solution for Audit Trail related reports
design and development in OBI
 Single sign-on (native windows), SMS integration using DB
Link mechanism
 Complex BIP reports in Siebel and Run-time Payment
reports using OBIEE
 Data cleansing mechanism to avoid de-duplication of the
data
 Complex organization structure – custom solution in OBIEE
as native OBIEE doesn’t have the flexibility of incorporating
Siebel’s organization structure
 Generic Solution for avoiding more customization, effective
solutioning.
 Defined the business processes which are very effective
and rugged which will help DoT avoiding any delay in
providing the service and tracking the service.
 Availability of reliable and single version of information
across the organization.
 Enhanced efficiency and effective automations improves
the efficiency and avoid manual intervention.
 Customer Centric / Citizen Centric solution implemented for
the public sector entities.
 Typical CRM Analytics, OBIA for Case Analytics, Service
Analytics and Public Sector Analytics, Marketing Analytics
 Multilingual Implementation
 Mobility Implementation using the iPAD solution
DoT is Department of Transport based out of Abu Dhabi in UAE caters to the needs of Citizen in terms of providing the services pertainDing to the issuance
of Permits/NoCs, Providing the clearance letters, Insurance letters for the Damage caused for the Property of DoT. Apart from this DoT manages customer
complaints, enquiries, suggestions, feedback on the services provided. DoT supports the objectives of the Abu Dhabi Government to set new market
standards in providing customer service to the people of Abu Dhabi including its citizens, residents and other visitors to the capital.
Industry: Public Sector - Transportation
Fujitsu Scope: Green-field Implementation of Siebel 8.2.2.x, Oracle 11g, SOA, OBIEE 11g and OBIA 11g and Application Maintenance and Support (AMS)

Department of Finance
 Huge processing time to certify invoices with required
business approvals which involves stakeholders across
different business units.
 Ability to certify project invoices with approval hierarchy.
 Well defined budgeting process with required controls.
 Integration between Hyperion and Oracle EBS.
 Rollout E-Business Suite to 64 government entities.
 Provide specialists with different competencies
 Ongoing Enhancements and support.
 Implementation of new modules, reporting solutions.
 Implementing advanced modules across all oracle E-
Business Suite.
 DoF streamlines and accelerates their operations, resulting
in:
 Improved availability of information
 Streamlined procedures and ensures consistency and
integrity of data
 Effective communication, co-ordination & control
 Oracle system help it respond quickly to customer queries,
manage growing data volumes, and control operating costs
 Reduced Month End Close and Reporting Process from
weeks to 1-2 Days
 Batch invoices can be processed in less than a day,
compared to more than 2-3 days in the past.
 Budget planning time was reduced from seven days to
three hours.
The Department of Finance was established in 1962, and it plays a fundamental role in providing Abu Dhabi government entities with the best-in-class
financial services and specialized solutions as well as managing available resources efficiently
Industry: Public Sector
Fujitsu Scope: Oracle E-Business Suite Professional Services

Sharjah Asset Management
Sharjah Asset Management is a government-owned investment company responsible for all investment activities of the Government of Sharjah. It is an
integral arm in the realization of the “Sharjah 2020 Vision”. The Sharjah 2020 Vision addresses the long-term strategy for Sharjah’s ongoing development,
setting goals and objectives with far reaching impact in order to enhance Sharjah’s domestic, federal and international economic development. .
Industry: Real Estate – Public Sector
Geographical Scope: Sharjah, UAE
Fujitsu Scope: SAP S/4 HANA, Successfactors, Business Process Consolidation (BPC), Fiori, HANA Analytics Implementation and Support
 No existing applications which across the organization
which helps SAM for current operations.
 All the business processes were mapped / managing by
Excel.
 There is no real-time data availability for proper / timely
decision making
 No standard Business Processes which lead to more lead
time than as expected
 No budgeting and consolidation at company and group
level
 There is no self services application / portal for employees
for day-to-day operations such as leave management, etc.,
 No dashboards/management reports for management
 All the approval processes were managed manually which
was taking lot of time that was causing delays in decision
making and communication with external entities.
Fujitsu has implemented SAP S4 HANA 1610 with following
modules:
 SAP S/4 HANA: Finance & Controlling, Material
Management, Human Capital Management with UAE
payroll, Real Estate (REFX),
 SAP Business Objects on HANA Analytics
 SAP Fiori 2.0 includes Transactional and Analytical Apps
 SAP Successfactors
 SAP Business Planning and Consolidation (BPC)
 Single Sign-on Configurations with Microsoft Azure and On-
premises Active Directory
The entire implementation completed in 4 month record time
and Fiori is the central platform to access all system with Single
Sign On (SSO)
 There is a single platform/application across the
organization for all the business
 Lead time for all the business process executions has been
reduced drastically
 Management is able to get all the real-time data in
dashboards and reports which helps quicker decisions
 Fiori is central platform to access all system
 Payroll processing time reduced from 8 days to 3 days in
3rd payroll in SAP
 Period end processing reduced from 15 days to 7 days in
3rd month
 ESS / MSS functions are available on Fiori which helps the
users / employees to access the system.
 Function wise online dashboard available online with real
time interfaces with S/4 HANA
 All Real Estate Contracts are created and approved in
system.
 Complete paperless system has implemented

Qatar Gas Transport Company (Nakilat)
Nakilat is a listed shipping company established in 2004 to own, operate and manage LNG vessels and to provide shipping and marine-related services to
a range of participants within the hydrocarbon sector. It is an integral component of the supply chain of some of the largest, most advanced energy
projects in the world undertaken by their country.
Industry: Gas Transport
Geographical Scope: Doha, Qatar
Fujitsu Scope: SAP SoH Migration, SAP Simple Finance 1503 Migration
 Higher AMC cost for HP-UX Hardware
 Existing Hardware running end of the life
 Higher operating cost of SAP system running on Oracle
database
 Consolidating exiting 3 Data Centers to 2 Data Centers
 Consolidation of 7 storages to two storages
 Several restrictions in Business Process enhancements due
to non-existence of any Enhancement Pack (EHP)
 Adapting latest technology (FFO) which enable to run any
SAP system at any time in any server
 Adapting in-memory technology with SAP HANA for SAP
ECC systems
 Adapting HANA TDI which brings in additional benefits of
Snapshot Backups at the storage level
 SAP SOH was proposed. The entire database was migrated
to SAP HANA database using DMO approach. In this
approach a technical upgrade, and DB migration was
completed in one single downtime. Start Deploy Run
methodology was used.
 SAP S4 Simple Finance Migration
 SAP Business Planning and Consolidation
 Opened the gateway for further improvement in Fiori Self
Service Applications for transactional apps due to EHP 7
Upgrade
 Removed the restrictions of SRM Implementation with the
upgrade
 Enabled Nakilat to implement Fact Sheets and Analytical
Apps due to HANA DB
 Business users are very happy because to improved
performance
 One report is now taking ~2 minutes which was taking 30
mins
 Execution time of another report has been reduced to 1
second instead of 2 mins
 Consolidation of two Production Database into one HANA
Instance
 Improved and enhanced business processes in all the
modules due to upgrade
 SAP Suite on HANA ( 2016 SAP Quality Award)

ORYX GTL
Solution
 Fujitsu designed and implemented SAP Solution Manager
7.1 integrating Application Lifecycle Management(ALM)
covering scenarios which addressed all the pain points of
organization.
 In implementing SAP Solution Manager 7.1, Fujitsu
provided the following scenarios as part of ALM that are
delivered using Solution Manager 7.1:
 Requirements and Design- Fully configured Solution
Documentation Assistant (SDA)
 Reverse Business Process Documentation (RBPD)
Implemented.
 Deploy- IT service Management (Central Change Request
Management implemented )
 Application & Technical Operations- Complete End-to-End
Monitoring and alerting infrastructure
 Central SLD Setup.
ORYX GTL, a joint venture between Qatar Petroleum (QP) and Sasol, represents an investment of approximately $950m and will be the world’s first new
generation, commercial-scale, gas-to-liquids (GTL) facility. Oryx GTL is the first of a series of GTL projects for Qatar, whose stated ambition is to become
the GTL capital of the world.
Industry: Manufacturing - Petroleum (Oil & Gas)
Geographical Scope: Qatar, GCC
Fujitsu Scope: SAP Solution Manager 7.1 Implementation- Application Lifecycle Management (ALM) and Application Maintenance Support (AMS)
Customer Speak
As SAP Solution Manager becomes ever more critical to our ability to manage, monitor and support the various SAP landscapes required to effectively
manage our business, upgrading to Solution Manager 7.1 was seen as essential to providing cost effective efficient support for the SAP applications.
As we have a very small support team, we engaged with our partner, Fujitsu, to undertake the implementation of the Solution Manager 7.1 upgrade.
This involved upgrading from our existing version, as well as implementing various scenarios of the Solution Manager 7.1 functionality, such as
Maintenance Optimizer, Early Watch Alert Reporting & Technical Monitoring for the various SAP solutions we have installed.
The upgrade and implementation was handled very professionally by the Fujitsu consultants, they demonstrated great knowledge not only with
regard to the upgrade process and scenarios we requested for implementation, but for all of the considerable functionality contained in Solution
Manger 7.1 release. The Solution provided was cost effective and the project was successfully implemented as per the agreed scope on time,
this was achieved thanks to the detailed planning, knowledge and communication provided by Fujitsu.
The project was successfully implemented as per the agreed scope on time, this was achieved thanks to the detailed planning, knowledge and
communication provided by Fujitsu. This gives us greater confidence when we are planning the implementation of additional Solution Manager
functionality for the future enhancement of our SAP support capability.
Steve Ross
SAP ERP Division
Oryx GTL

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