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SAP Leonardo / Machine Learning (Iver van de Zand)

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Update on SAP Leonardo at #sitNL

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SAP Leonardo / Machine Learning (Iver van de Zand)

  1. 1. PUBLIC Iver van de Zand Global VP Analytics & Leonardo presales SAP Leonardo
  2. 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ connecting People, Things and BusinessesIntelligently Integration Mobile Collaboration Big Data Business Process Innovation Connected Data Design Thinking Microservices APIs Real-time Analytics Natural Language IoT NetworksMachine Learning Experiences Smart Digital Enterprise
  3. 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Digital Transformation Common Strategies Innovate to win the market while continuing to run the business Experiment in a Sandbox Incubate exploratory skunkworks projects; often with hidden opportunity costs and no plan to integrate into operations Launch Massive Initiative Develop bold, multi-year, enterprise-wide initiative; often having multiple goals with uncertain outcomes Do Nothing … Yet Focus on optimizing current operations while monitoring progress of others; often surrendering first mover advantage Implement Tactically Proceed with projects using separate point solutions; often without advancing a broader organizational strategy
  4. 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ connecting People, Things and BusinessesIntelligently Integration Mobile Collaboration Big Data Business Process Innovation Connected Data Design Thinking Microservices APIs Real-time Analytics Natural Language IoT NetworksMachine Learning Experiences Smart Digital Enterprise
  5. 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP’s Digital Innovation System Business Process Business Data Innovate with focus on business priorities, processes, people Integrate next-gen technologies into business processes Scale from departmental projects to enterprise-wide transformation the only systematic approach to digital innovation that transforms at scale with minimal risk and disruption Digital Core
  6. 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Global SAP Leonardo Centers for design thinking and innovation Bring innovative ideas to life; iterate and refine with SAP Build Create, test & refine business case for ROI and strategic value Create technology roadmap, identify dependencies & remediate risks Solution Ideation & Vision Rapid Prototyping Business Case Development Integration Blueprint SAP Leonardo Innovate Quickly move from brainstorming to blueprint Achieve measurable value in weeks, not years
  7. 7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP HANA SAP Data Hub SAP Vora Other SAP Open Source Storages SWIFT AWS S3 Hadoop … Design Led Innovation Solution Ideation & Vision Rapid Prototyping Integration Blueprint Business Case Development SAP Cloud Platform Multi-Cloud Infrastructure Data Management Microservices Open APIs Flexible Runtimes Integration SAP • Security • Mobile • Integration • Analytics • Business Services • UX & Collaboration Open Ecosystem Rich Internet of Things Big Data Data Intelligence Blockchain Analytics Machine Learning SAP Leonardo Digital Innovation System
  8. 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Scale Scale to your project Scale at your pace Leonardo-optimized applications integrating next-gen capabilities directly into existing systems and processes Industry & LoB Innovation Accelerators delivering fixed-price software & services bundles addressing specific use cases Open Innovation Edition providing customized solutions to your specific business problems From small departmental projects to enterprise-wide digital transformation Departmental
  9. 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SoftwareIndustry / LoB knowledge Express Edition Service • Fixed price bundles • Target common use cases for a 70-80% fit • Timeline to value in weeks not years DESIGN THINKING SAP Leonardo Industry & LoB Innovation Accelerators Predictive Maintenance and Service Connected Goods Digital Manufacturing Insights Asset Intelligence Network Vehicle Insights Global Track and Trace Distributed Manufacturing Retail Discrete Manufacturing Sports & Entertainment Consumer Products UtilitiesChemicals Travel and Transportation • Assets • Logistics • Store* • Inventory* • Shelf* • Cold Chain* • Venue • Team • Fans* • Assets • Logistics • Manufacturing* • Cold Chain* • Consumer* • Logistics • Service & Assets • Spare Parts • Spare Parts • Service & Assets • Service & Assets • Logistics
  10. 10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Design & Prototype Discover DeliverExplore SAP Leonardo – Start from the Business Need Deliver SAP Leonardo Innovation Use Cases by involving Real End Users 15 10 3 9 7 4 6 13 1 214 16 17 5 12 8 11 High Low HighValue to Finance Division ValuetoCompany BUILD USE CASE Design Thinking Hands-on Workshop, show-as-is process, create personas, storyboard, create Ideas for to be process, feedback in BUILD, create information architecture Create clickable design prototype in BUILD Use Fiori UX where applicable Validate prototype iteratively with end users via BUILD Develop Proof of concept of customer use case Validated proof of concept with demo data by end usersIdentify top use cases
  11. 11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Express Open-Innovation Enterprise SAP Leonardo Innovation Services Explore Workshop Customer View SAP Portfolio / Offerings View Outcome  Functional prototype  Scenario Design & Architecture  Value Assessment Outcome  Functional prototype  Scenario Design & Architecture  Value Assessment Outcome  Functional prototypes  Scenario Design & Architecture  Knowledge access & inspiration examples  Value Assessment Implementation Services  pre-defined use cases  industry and lob accelerators  SAP Cloud Platform  new / individual use case  Digital Design Zone  SAP Cloud Platform  many new / individual use cases  Digital Design Zone  SAP Cloud Platform  Showroom  Empowerment Design Thinking Implementation Discover Design Prototype Deliver Explore
  12. 12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Your Path to Digital Transformation: A differentiated engagement model Innovation Accelerators /Software & Services Enterprise Digital Blueprint / Industry 2 3 Deliver ▪ Fast Engagement ▪ 80% Solution Bundles ▪ Deep Dive Engagement ▪ Innovate with SAP Leonardo Discover, Design & Prototype Leonardo Innovation Services – Express Leonardo Innovation Services – Open innovation 2 3 DeliverDiscover, Design & Prototype Design Thinking Cloud & Services Contract Services Contract SCP Developer 2 weeks 9+ weeks 6 weeks Explore 1 1 Day
  13. 13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Technologies Internet of Things Big Data Data Intelligence Blockchain Analytics Machine LearningMachine Learning Comprehensive Predictive Portfolio Analytics • Real time view of entire business • Enable transformation by to connecting to various data sources • SAP Analytics Cloud • SAP Predictive Analytics • Digital Boardroom • Enable citizen data scientists • Robust set of tools for a variety of use cases SAP Leonardo Digital Innovation System Business Intelligence Planning Predictive
  14. 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Machine learning is the reality behind artificial intelligence ▪ Big Data (for example, business networks, cloud applications, the Internet of Things, and SAP S/4HANA) ▪ Massive improvements in hardware (graphics processing unit [GPU] and multicore) ▪ Deep learning algorithms ▪ Computers learn from data without being explicitly programmed. ▪ Machines can see, read, listen, understand, and interact. What is machine learning? Why now?
  15. 15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Machine Learning: Portfolio of Capabilities Conversational AI (e.g. CoPilot) Data Preparation ML Modelling Extensions to existing applications (e.g. SAP Resume Matching) Configurable extensions powered by PAI (e.g. SAP Fraud Management) End to End Automation Operationalization/Production readiness In-Application Deployment Standalone ML Companion Applications (e.g. SAP Brand Impact) Text/ Document Services (e.g. Sentiment Analysis) Image/Video Services (e.g. Image classification) Speech/ Audio Services (e.g. voice recognition) Structured Data Services (e.g. Time Series Analysis) Intelligent Apps & ML Extensions Data Exploration Model Storage/Lifecycle Management Conversational Services (e.g. Intent Classification) Business Services (e.g. Service Ticket Intelligence) Graph Services (e.g. recommendation service) Data Science PlatformIntelligent Services Predictive Services (e.g. Forecasting) Data Integration SAP Cloud Platform SAP HANA Platform TensorFlow Integration Chatbot-Builder Developer DataScientist End-User
  16. 16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Leonardo Machine Learning Foundation Ready-to-use Services: Roadmap Tabular Image & Video Text Speech & Audio Business Services General availability ▪ Time series change point detection ▪ Similarity scoring ▪ Image classification ▪ Customizable image classification ▪ Image feature extraction ▪ Topic detection ▪ Text classification ▪ Text feature extraction ▪ Customizable text classification ▪ Intelligent Financing API ▪ Ticket Intelligence - Classification ▪ Ticket Intelligence - Recommendation Alpha ▪ Multi-dimensional time series forecasting ▪ Product image classification ▪ Human detection service ▪ Object detection service ▪ Machine translation ▪ Language detection ▪ Product text classification ▪ Document clustering ▪ Speech-to-text* Road map ▪ Time-to-failure forecasting ▪ Association rule learning ▪ Customizable recommender ▪ Multi-dimensional data clustering ▪ Generic classification (tabular and text) ▪ Image segmentation ▪ Face detection ▪ Document optical character recognition ▪ Image text extraction ▪ Image NER/extraction ▪ Apparel detection ▪ Sentiment analysis ▪ Named entity recognition ▪ Hate speech detection ▪ File-to-text conversion ▪ Voice recognition (speaker identification) ▪ Text-to-speech* ▪ CV Matching ▪ Customer Retention ▪ Brand Impact ▪ Accounts Payable *Internal release only, not yet available for externals Status as of October 2017
  17. 17. 17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Machine Learning service: Service ticketing Enabling SAP Service Ticket Intelligence to accelerate customer service in omnichannel scenarios Service tickets Knowledge base articles Classifications Resolutions Routing SAP Service Ticket Intelligence application processes customer queries automatically to deliver best-in-class customer service. Based on the REST API, the functionality can be integrated in any software stack. Improved service response times with automated processing Enabled to scale customer service with increased digital interactions Integrated with the SAP Hybris Cloud for Customer solution for reduced time to value SAP Leonardo Machine Learning
  18. 18. 18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Machine Learning Service Enabling SAP Service Ticket Intelligence to accelerate customer service in omnichannel scenarios
  19. 19. 19PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Machine Learning Service Topic detection Document Detects topics in a document and provides scores for each topic Extracts keywords describing each topic Via REST API this functionality can be integrated in any software stack. Unlock insights from natural language text Improve search and organization of text contents Understand what customers are talking about you on the web Topics/Keywords of documentSAP Leonardo Machine Learning
  20. 20. 20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Machine Learning Service Topic detection
  21. 21. 21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SK Solutions
  22. 22. 22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SK Solutions Technical Implementation
  23. 23. 23PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Cutting-Edge Analytics - SK Solutions Edge Services Data storage Predictive analytics Machine learning Cloud Platform • Collect IoT data and send into the cloud for predictive analytics and machine learning • Predictive models to be deployed, updated and executed at the edge Local plant IoT Services
  24. 24. 24PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SK Solutions Brings Real-Time Analytics to Operation Sites Globally 1000+ crane anti-collision systems installed base crane downtime and maintenance site safety and customer profitability
  25. 25. 25PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ How Machine Learning helped Swarovski to fix broken products Business challenge: repair process is cumbersome SAP Solution: SAP Leonardo Machine Learning • >100 service tickets and images of broken products each day • manual identification against a catalog with >40.000 products • Using SAP Leonardo’s computer vision technology • Algorithms mimic human vision to understand semantic concepts of images • Comparison of broken product images with product catalog in seconds
  26. 26. 26PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Machine Learning Foundation Broken product similarity search demo
  27. 27. 27PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Machine Learning Foundation Technical enablement material Full services description available on API Business Hub Detailed documentation on SAP Help
  28. 28. 28PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Machine Learning Foundation Technical enablement material Getting started tutorials on SAP.developer Information about the services on the SAP Cloud Platform page
  29. 29. 29PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Links and further information Websites  For more information check cloudplatform.sap.com or sap.com/ml Education  Participate in the openSAP course Enterprise Machine Learning in a Nutshell (overview course) Early adoption and co-innovation  Be an early adopter and co-innovate with us for next-wave cases
  30. 30. SAP Data Intelligence
  31. 31. 31INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Digital Innovation System
  32. 32. 32INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ DATA INFORMATION INSIGHTS ACTION VALUE Data Network
  33. 33. 33INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ DEVELOP NEW REVENUE STREAMS Harvest corporate data to reach new customers or existing customers in new ways The business outcomes of DATA MONETIZATION ENHANCE DECISION MAKING Extract insights from data to enable better decision making across product, service, marketing, sales and aftercare IMPROVE BUSINESS EFFICIENCY Seamlessly embed predictive modeling, simulation capabilities and recommendation engines into business processes
  34. 34. 34INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Fieldglass Live Insights Network Live INSIGHTS Real time transactional benchmarking & simulation ▪ Deliver unique value by turning transactional data into insights ▪ Benchmarking / Insight Services Live Install Customer DATA Network Private data space for customers ▪ Help customers gain greater value from their data ▪ Monetization platform @ scale ▪ privacy & security, ease of consumption Best-in Class Ecosystem Enterprise DATA Platform Go to Destination for Data Services ▪ Build World class ecosystem for enterprise data ▪ Enable customers to query data assets via API’s ▪ Data platform @ scale (APIs / SDK) SAP Data Network THREE PLAYS to WIN
  35. 35. Reduced labor costs and ability to compete for talent Aggregated and anonymized workforce data used to benchmark labor rates by location Data aggregated, normalized, and anonymized SAP Leonardo User of SAP Fieldglass solutions Integrating applications System of record Intelligence injected back into system of record Systems of record to systems of intelligence
  36. 36. 36INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
  37. 37. 37PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Data is Everywhere New Data Sources New Demands Enterprise Cloud Social Legacy Systems Internet of Things Customer Behavior Geo-Spatial Video Real-time Massive Volumes High Velocity Streaming Wider Scope Data is the fuel of the digital world Steering a company…
  38. 38. 38PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Leonardo Technologies Internet of Things Big Data Data Intelligence Blockchain Analytics Machine Learning Analytics Comprehensive Predictive Portfolio Analytics • Real time view of entire business • Enable transformation by to connecting to various data sources • SAP Analytics Cloud • SAP Predictive Analytics • Digital Boardroom • Enable citizen data scientists • Robust set of tools for a variety of use cases SAP Leonardo Digital Innovation System Business Intelligence Planning Predictive
  39. 39. 39PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Modern Data Platform - Operational (S4) & DWH (BW4) Real-time Platform | Advanced Analytics Engines | Smart Data Integration If Data is fuel in a digital world, IoT: Machines, sensors Unstructured data in Social MediaCloud Applications: Hybris, SF, Concur, Salesforce, … Oracle, MS, DB2, MS SQL and many other DBs Any music, anytime, anywhere CDs direct access Pre-built extractors or files import real-time replication
  40. 40. 40PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Modern Data Platform - Operational (S4) & DWH (BW4) Real-time Platform | Advanced Analytics Engines | Smart Data Integration If Data is fuel in a digital world, IoT: Machines, sensors Unstructured data in Social Media Cloud Applications: Hybris, Workday, Concur, Salesforce, … Oracle, MS, DB2, MS SQL and many other DBs direct access Pre-built extractors or files import real-time replication Fast Analyze huge amounts of data in real-time Open Streamline data from any system, any format Simple Flexibility to respond fast to changing business Speed + Business Content = Real-Time Analytics of All Your Data
  41. 41. 41PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Analytics Cloud Vision: Single Place for all Analytics Cloud Data Sources and Applications Planning Business User Planning Allocation Top Down/Bottom Up BI Discover/Explore Visualize Self-Service Predictive Smart Discovery Smart Grouping Smart Insights Embedding* Analytics into Applications SAP Digital Boardroom Analytics Hub On-Premise Data Sources and Applications Core Capabilities Analytic Capabilities Analytic Apps*Applications Data Connectivity SAP Cloud Platform Wrangling Modeling Administration Auditing Story Experience Collaboration Mobile APIs* *Planned Innovations
  42. 42. 42PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Cloud Data Sources Google Drive & Sheets SuccessFactors Concur Hybris SAP Business ByDesign S/4 HANA Cloud OData SAP Data Sources SAP BPC NW & MS SAP BW, Universes SAP ECC, UNX, ERP Other Data Sources IBM, MS SQL Server, MySQL 5, Oracle,CSV, XLSX SAP Analytics Cloud **Planned Q3 **Requires HCP DBaaS license ***Requires the Vora 1.3 release which is not out yet (currently planned for end of year) OnPremise/Private Cloud Sources SAP S/4 HANA SAP BW/4 HANA SAP HANA SAP BusinessObjects Universes Non SAP Sources(ie SQL,Oracle) ACQUIRE Data is imported to cloud for Data Blending, Planning, and Predictive Use Cases SAP Cloud Platform (Agile Data Mart) Acquire or Access your Data Create end-to-end scenarios by blending on premise and cloud data LIVE Data remains in source for Self-Service, Trusted Use Cases Push Data SDI

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