Our team has implemented several Helpdesk, ITSM & BSM projects and has a vast global experience. Our team comprises of highly qualified and certified professionals such as Helpdesk and ITSM Practitioners, who are obsessed to deliver business solutions and services. eStomi has partnered with BMC and Clarive to provide professional services. eStomi also is – - India’s first and the only certified OTRS System Integrator Partner. - India’s first and the preferred ITRP Partner. - India’s first and the only iTop Partner. - Bangalore’s first and the only Wolken Partner.

1. 1
ITSM & BSM Consulting
www.estom i .n et
ServiceNow
eStomi’s ServiceNow On-Dema n d IT Service Managemen t

2. ServiceNow
ServiceNow is changing the way people work. eStomi excels in offering customers a range
of effective solutions and services in deploying ServiceNow solutions. eStomi approaches
each project with the highest level of product knowledge as well as industry best practice
compliance. Our knowledgeable work force facilitate the alignment of your organization’s
goals and industry standards.
eStomi’s ServiceNow On-Demand IT Service Management offerings:
 OOB Application Development and Data Configuration
 OOB Application Customization as per client requirement
 Application Support
 ServiceNow.com Consultancy Work
 ServiceNow.com Integration(LDAP, Web Service, Email and many more) with other
technologies

3. SKILLED RESOURCES / CAPABILITIES / MODULES
SKILLED RESOURCES CAPABILITIES MODULES
Implementation, Development and
Customization of ServiceNow
Service Management Application Management
Domain Separation IT Operations Management Asset Management
Data Configuration, Migration and Up-
gradation
IT Business Management Change Management
Load testing, speed diagnostic
Custom Application
Development
CMDB
Troubleshooting & enhancements Discovery
ServiceNow.com Integrations to 3rd party
applications like LogicMonitor, Topdesk etc.
Incident Management
Domain specific ESS portal customizations Knowledge Management
Mobile integration
Orchestration
Performance Analytics
Problem Management
Catalog/Service Request
Management
Self Service Portal

4. eStomi team is also equipped to provide
following ServiceNow services
 StartNow Methodology
 Best Practices
 Implementation Services
 Product Readiness Services
 Optimization Services

5. Benefits
 We have set of experts in integrating ServiceNow ITSM Platform with different legacy
and open applications.
 eStomi has separate teams for different integration options like LDAP, MID Server
Integration and many more. Each team is highly experienced and knowledgeable to
solve any difficulties under their domain. This expertise ensures organizations that the
business goals will be achieved.
 Our consultants help companies to implement B2B integration that will align IT
services to the requirements of client’s business.
 Our approach towards each project includes highest level of product knowledge as
well as industry best practice compliance.
We have proven track record in the area of Single Sign-On, MID Server, LDAP, Import
Set, Web Service integrations, which facilitates to achieve your organization’s goals,
industry compliance standards and provide high level user satisfaction.

6. Service Portfolio Management
BMC Remedy /
Clarive
ServiceNow /
ManageEngine
ITRP /
Wolken
OTRS /
iTop
Consulting Service
Catalog
Bugzilla / Open source Consulting
ITSM / ITIL Consulting
Process Consulting

7. Global Experience

8. Thank you
Have you been eStomied ?
Reach out to info@estomi.net
www.estomi.net