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Design Thinking Meets Change Management

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Sharing the presentation slides from a short workshop I ran in April 2017, on why Design Thinking is becoming a much-needed capability in the change manager's toolkit. This event was kindly sponsored by Allegra Consulting.

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Design Thinking Meets Change Management

  1. 1. #changehacks 11 april 2017
  2. 2. www.lenaross.com.au 2 why Change is changing Weneedto Refresh our approach Aligns well with agile practices Promotes Deep engagement
  3. 3. www.lenaross.com.au 3 Change is changing Defining design thinking Change mastery intersection Find out more roadmap
  4. 4. www.lenaross.com.au 4 VUCA The new normal Change is changing
  5. 5. www.lenaross.com.au 5 VUCA VOLATILITY UNCERTAINTY COMPLEXITY AMBIGUITY The intense dynamic of today’s VUCA world means that leaders have a greater responsibility to lead transformation in conditions where change is the new normal. The new normal
  6. 6. No precedents for what’s happening. A place of the ‘unknown unknowns’ Change is changing www.lenaross.com.au The new Normal volatility uncertainty ambiguity complexity An accelerated rate of change in unexpected or unstable circumstances A lack of clarity about the present situation and future outcomes A range of multiple parts and variables, means making decisions and ‘joining the dots’ difficult
  7. 7. Power is changing Old power new power currency current Made by many Held by a few Pulled in Pushed down shared commanded closed transaction open relationship Source: Jeremy Heimans’ TED Talk ‘What new power looks like’ 7www.lenaross.com.au
  8. 8. www.lenaross.com.au 8 Change mastery Future of work Design thinking Agile mindset and practice To know and understand Digital literacy Hardwired human behaviour We need More about…
  9. 9. As a capability A solution focussed and human-centric approach to create the future for customers and employees. Source: #changehacks White Paper – The High 5 of Change Mastery 9www.lenaross.com.au Defining design thinking
  10. 10. 10 Defining design thinking Defining design thinking
  11. 11. www.lenaross.com.au 11 Defining design thinking What it’s not What it is AN ART AND DESIGN PROJECT WHERE AN ARTEFACT IS PRODUCED FRAMEWORK FOR ENGAGEMENT MINDSET AN APPROACH TO DEFINE PROBLEM AND UNCOVER SOLUTION
  12. 12. DESIGN THINKING The FIVE steps EMPATHISE DEFINE SOURCE: The d.school – Institute of Design at Stanford PROTOTYPE TEST IDEATE Defining design thinking Point of view discovery brainstorm Make it pilot Observe Engage immerse Challenge Expected solutions Narrow Ideas Refine it Low res artefact Based on user needs Opportunities for change practitioners to engage at each step
  13. 13. www.lenaross.com.au 13 HUMAN-CENTRED APPROACH What are our people D O I N G T H I N K I N G F E E L I N G
  14. 14. Website in PDF www.lenaross.com.au Slideshare @lenaemelyross You can find this
  15. 15. www.lenaross.com.au 15 intersection Aligns with agile practices Early, deep engagement iterative Experiment approach Transparent People centric
  16. 16. www.lenaross.com.au 16 why Change is changing Refresh our approach Aligns well with agile practices Deep engagement
  17. 17. www.lenaross.com.au 17 why Change is changing Weneedto Refresh our approach Aligns well with agile practices Promotes Deep engagement
  18. 18. www.lenaross.com.au 18 Find out more My website White paper- high 5 of change mastery In resources section on my website & on SlideShare here Watch my Youtube clip with dr. Gene Bawden from monash University’s design school Go to the youtube icon on my website to get to the youtube channel

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