Unstructuring healthcare open space technology
•Download as PPTX, PDF•
1 like•709 views
Civic engagement to transform health is critical. Open space technology is one brilliant way to build a platform for change and action. Quality Forum 2015
Recommended
Recommended
More Related Content
What's hot
What's hot (18)
Similar to Unstructuring healthcare open space technology
Similar to Unstructuring healthcare open space technology (20)
More from Marlies van Dijk
More from Marlies van Dijk (20)
Recently uploaded
Recently uploaded (20)
Unstructuring healthcare open space technology
- 1. Unstructuring HealthCare Open Space Technology February20, 2015
- 2. Why do change efforts fail? • Change starts at the top • Change is rolled out • Change is engineered • Focus on a few elements of a complex system (not all) • Changing organizations without adequately dealing with the human beings (emphasis on head vs. heart) • We must address all the key elements that make up a system McKinsey and Co; Inconvenient truth about change management/Build a platform of change; not a change program (2014)
- 4. What is transformational change? Fundamental change, altering the very nature of something. Transformational change is both radical and sustainable. Something that is transformed can never go back to exactly what it was before. Robert Gass, Who we are, Social Change Transformation
- 7. If you have come here to help me, then you are wasting your time… but if you have come because your liberation is bound up with mind, then let us work together. Lila Watson, Australian Aboriginal activist
- 8. Staff Engagement Culture of Safety and Trust Patient/resident Centred Care Health Reform Tapping into hearts and minds Complex Challenges
- 12. Wikepedia
- 13. Open Space Principles • Self-organizing • All attendees are encouraged to present or facilitate a session • The goal is understanding, not necessarily to "win" or win support by being right • Law of Two Feet
- 20. Traditional Unstructured/Open Space Agenda is pre-set Participants set the agenda Expert driven Driven by the “pitcher” – no expert PPT driven /Panels Discussion based People around table or behind Sitting in a circle with no table All presentations and room spoken for Encouraged to strike up an impromptu group discussion Committee planned Participant driven Information /Workshop Connection to Action Sit through the session (at all cost) Law of 2 feet. Find the right conversation.
- 21. Burning Question
- 22. A good question has … • “How can we…” • No solution in the question • Status quo is not an option any more • Big goal that is open enough for different solutions to emerge • Many elements that influence the problem WICKED
- 23. What questions need to be dealt with – for this conference to be a success for me? Workshop!
- 24. Our Burning Question? Q1: How do you truly engage frontline staff in change? Q2: How do you create a culture where people are free to try new things? Q3: How do you find untapped energy in your workforce? What do you want to add?
- 26. • Write your idea/question on a piece of paper and add your name • Come and pitch it! (1 minute time line) • You will be given a “circle” to meet!
- 30. Facilitator Training • First names only • Step up and step back • Monologues • Circular arguments • Conversations that won’t end Best facilitators: gentle nudgers who are adaptive in style
- 31. Postcard: A way to record at each conversation
- 33. But the "magic" is not Open Space Technology, but rather the force that underlies it -- the power of self organization. Harrison Owen
- 35. The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein
- 36. References • http://www.openspaceworld.com/index.htm • https://www.youtube.com/watch?v=aD3S0wl bek0 • What is transformation and how it advances social change. Robert Gass http://www.stproject.org/about-us/who-we- are/ • Avaaz the world in action http://www.avaaz.org/en/
- 37. Robin Speedie rspeedie@bcpsqc.ca Marlies van Dijk @tweetvandijk Marlies.vandijk@albertahealthservices.ca
Editor's Notes
- Currency of relationships and connections – vs. power and hierarchy Networks – change on the fringe – outside the formal hierarchy Start small – don’t ask for permission – embrace no Radicals/rebels
- Social change leaders of our time Mahatma Gandhi, Martin Luther King, Dorothy Day and Nelson Mandella
- Our dominant culture teaches us individualism and competition. Transformation invites to the radical understanding that not only do we need each other but we are profoundly interconnected
- Only one way to do this and that is through civic engagement
- OS Law of Two Feet - Use your two feet to move to whatever place you can best learn or contribute. Only participate in what has ‘heart and meaning’ for you. Don’t hesitate to wander and cross-pollinate freely. [Review 4 Open Space Principles] A big part of this unconference is self-organizing. Anyone can introduce new topics for discussion at any time. Just find some space and post the topic/question you want to discuss. The only boundaries are the two Theme Questions. The goal is understanding, not necessarily to "win" or win support by being right.Jot down notes instead of cutting each other off. This is an important sign of respect for those in your circle.When disagreements arise, welcome them and turn your initial judgment into curiosity.Anyone can request assistance from any designated Facilitator at any time.
- you can choose more than one session at the same time; it’s possible to be in multiple places at once cross-pollinate ideas
- May never attend a session; they hang out in the kitchen, outside, in the terrace A small-talk with one might impact your thinking and affect others in the large group So, don’t be irritated by those who don’t join sessions. If you’re one, know that you’re always welcome on Open Space meetings
- Whoever comes are the right people We don’t need everybody, just those who care Only one? When was the last time you had quiet time to think and write about something you really cared about? Go for it! 2)Whenever it starts is the right time Creativity does not happen according to a schedule 3)Whatever happens is the only that could have Let go of expectations: coulds, shoulds; whatever is, is; 4)When its over its over Done in 10 minutes? Great! Move on. Corollary: when it’s not over, keep going until you’re done
- Hi Marlies, Sorry for the delay - was quite sick this week! Good questions in the design world often start with "How might we...." and also don't include the solution in the question. Making healthcare more friendly begs the question - why? what will that do? I think the goal really is improving patient outcomes, or increasing health and wellness in BC or something like that. A big goal that is open enough for lots of different solutions to emerge. Make sense? If not - we have a call booked on Monday and can chat more then. Also, I am going to to an e-intro to another great co-facilitator that you can engage if you would like help on the day. Have fun! -steve On 29 January 2014 13:10, Marlies van Dijk <mvandijk@bcpsqc.ca> wrote: Hi Steve, We are just getting organized for the mini unconference we want to run at the Quality Forum. We are still wondering if using out burning question from SQAN "What does it take to provide top surgical care in BC?" is limited to surgery and most attendees not from that world. What are some other mock up questions that would be good for that 1 hour session. Here are some ideas? Can you send me some notes on how you determine what a good question is? Do you have anything on that? Ideas: How could we make healthcare more patient friendly? What does it take to make healthcare more patient friendly? How do we get healthcare unstuck and more innovative? What does it take for us to work in teams and communicate better?
- Pitch: Piece of paper on the table – pen Pitch for one minute