Sharing the presentation slides from a short workshop I ran in April 2017, on why Design Thinking is becoming a much-needed capability in the change manager's toolkit. This event was kindly sponsored by Allegra Consulting. I have since created an online course (masterclass) on this topic - check it out: https://change-hacks.teachable.com/

1. #changehacks
11 april 2017

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why
Change is changing
Weneedto
Refresh our approach
Aligns well with agile practices
Promotes Deep engagement

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Change is
changing
Defining
design
thinking
Change
mastery
intersection
Find out
more
roadmap

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VUCA
The new normal
Change is
changing

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VUCA
VOLATILITY UNCERTAINTY
COMPLEXITY
AMBIGUITY
The intense dynamic of today’s VUCA world means that leaders
have a greater responsibility to lead transformation in conditions
where
change is the new normal.
The new normal

6. No precedents for
what’s happening.
A place of
the ‘unknown
unknowns’
Change is
changing
www.lenaross.com.au
The new Normal
volatility
uncertainty
ambiguity
complexity
An accelerated
rate of change in
unexpected or
unstable
circumstances
A lack of clarity
about the present
situation and
future outcomes
A range of multiple
parts and variables, means
making decisions and
‘joining the dots’ difficult

7. Power is changing
Old power new power
currency current
Made by many
Held by a few
Pulled in
Pushed down
shared
commanded
closed
transaction
open
relationship
Source: Jeremy Heimans’ TED Talk ‘What new power looks like’
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Change
mastery
Future of work
Design thinking
Agile mindset and practice
To know and understand
Digital literacy
Hardwired human behaviour
We need
More about…

9. As a capability
A solution focussed and
human-centric approach
to create the future for
customers and employees.
Source: #changehacks White Paper – The High 5 of Change Mastery
9www.lenaross.com.au
Defining
design
thinking

10. 10
Defining
design
thinking
Defining
design
thinking

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Defining
design
thinking
What it’s not
What it is
AN ART AND DESIGN
PROJECT WHERE AN
ARTEFACT IS PRODUCED
FRAMEWORK FOR ENGAGEMENT
MINDSET
AN APPROACH TO DEFINE
PROBLEM AND UNCOVER
SOLUTION

12. DESIGN THINKING
The FIVE steps
EMPATHISE
DEFINE
SOURCE: The d.school – Institute of Design at Stanford
PROTOTYPE
TEST
IDEATE
Defining
design
thinking
Point of view
discovery brainstorm
Make it
pilot
Observe
Engage
immerse
Challenge
Expected
solutions
Narrow
Ideas
Refine it
Low res
artefact
Based on
user needs
Opportunities for change
practitioners to engage
at each step

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HUMAN-CENTRED APPROACH
What are our people
D O I N G
T H I N K I N G
F E E L I N G

14. Website in PDF
www.lenaross.com.au
Slideshare
@lenaemelyross
You can find this

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intersection
Aligns with agile
practices
Early, deep engagement
iterative
Experiment approach
Transparent
People centric

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why
Change is changing
Refresh our approach
Aligns well with agile practices
Deep engagement

17. www.lenaross.com.au 17
why
Change is changing
Weneedto
Refresh our approach
Aligns well with agile practices
Promotes Deep engagement

18. www.lenaross.com.au 18
Find
out
more
My website
White paper- high 5 of change mastery
In resources section on my website & on SlideShare here
Watch my Youtube clip with dr.
Gene Bawden from monash
University’s design school
Go to the youtube icon on my website to get
to the youtube channel