1. PROFESSIONAL EDUCATION/ TRAINING
2014-2015 AZ Small Business Development Center
Business Development
 Business 101 – How to Start a Business
 Profit Mastery
 Social Media Marketing
 Website Design
 Blog Your Way to Business Success
 Facebook for Business
 Twitter for Business
 Google + for Business
 Managing Your Business
 Business Concept
 Developing Your Business
 Importing & Exporting Laws & Regulations
2014-2015 STAR12
Professional Development/Training
 How to Manage Priorities and Time
 Developing a Perpetually Positive Attitude
 How to Handle Emotions Under Pressure
 Dealing with Difficult Situations
 Communicating with Tact & Finesse
 Stress Management for Women
 How to Become a Better Communicator
 Business Writing Basics for Professionals
 Developing Your Emotional Intelligence
 HR Law

2.  Excelling as a Highly Effective Team Leader
 Become a Customer Service Superstar
 The Social Media Marketing Conference
 How to Effectively Handle Customer Complaints
 25 KPIs Every Manager Should Know
 Leadership Skills for Women
 FMLA Compliance Essentials for Managers
 A Supervisor’s Guide to Managing Team Productivity and Priorities
 Assertiveness Skills for Managers
 7 Keys to Exceptional Personal Productivity
 Social Media Marketing
PROFESSIONAL EXPERIENCE
11/2016 - Current Grainger
Phoenix, AZ
Customer Service Representative
 Providing customers with the support & tools they need
 Inbound Sales orders from Customers
 Product Searches to help customers find the products they need
 Support Customers by answering their questions
 Reach Goals for adherence, Availability & Customer Satisfaction
 Collect payments
 Verify Shipments, Tracking & Delivery
 Set potential customers up with accounts
11/2013 – 10/2015 WeAvail
Phoenix, AZ
Customer Service Manager/ Office Manager
 Providing excellent customer service
 Inbound and Outbound calling to clients
 Respond to emails, faxes and calls from clients
 Help clients to understand Search Engine Optimization

3.  Reach deadlines, verify phone sales, follow reports
 Collect fees, set up auto payments, issue refunds
 Help clients to see the value in what they have purchased
 Customer Retention and Relationship
 Hire and Train new employees
 All HR Responsibilities
 Payroll Creation, Submission, & Completion
 Handled delinquent accounts & collections
 Setup Godaddy websites & Hosting
11/2013 – 11/2014 WeAvail
Phoenix, AZ
SEO Manager
 Train SEO Technicians at all levels
 Create Training Modules for New Hires (Packets/ Video Tutorials/ Placemats/
Slideshows & More)
 Help clients to understand Search Engine Optimization (SEO)
 Provide SEO services to client’s websites
 Create & Manage social media accounts for Business Owners
 Create Logos, Cover Photos & Videos for clients
 Customer Retention and Relationship
 Providing excellent customer service
 Inbound and Outbound calling to clients
 Respond to emails, faxes and calls from clients
 Reach deadlines, verify phone sales, follow reports
 Collect fees, set up auto payments, issue refunds
 Help clients to see the value in what they have purchased
 Worked online, internationally while in Belize
01/2012 – 06/2012 Xsell Business Consulting LLC
Phoenix, AZ
Customer Service Representative
 Providing excellent customer service
 Inbound and Outbound calling to clients
 Respond to emails, faxes and calls from clients
 Help clients to understand Search Engine Optimization
 Reach deadlines, verify phone sales, follow reports
 Collect fees, set up auto payments, issue refunds
 Help clients to see the value in what they have purchased
 Customer Retention and Relationship

4. 02/2008 – 12/2011 TV Travel
Glendale, AZ
Customer Service Representative/Supervisor
 Responsible for helping customers and potential customers to understand
products, services, pricing, policies and procedures.
 Handle customer inquiries and complaints, calm angry callers, identify problems
and possible resolutions deliver outstanding service, exceed expectations and
build long-term loyalty with customers
 Authorize charges, refunds, and chargeback responses
 As supervisor, hired and trained new employees and handled all escalated calls
 Great listening skills, compassionate, organized, and good at multi-tasking
05/2005 – 03/2008 Turn-Key Solutions
Phoenix, AZ
Sales Professional
 Responsible for receiving incoming sales calls
 Outbound phone sales
 Help potential customers understand the value in what we were selling
 Conduct surveys and polls
 Collect Payment
EDUCATION
09/2007 – 01/2008 Northern Arizona University
Flagstaff, AZ
Athletic Training
 Prevention, Examination, Diagnosis, Treatment and Rehabilitation of injuries and
medical conditions in athletes.

5. 08/2003 – 05/2007 Thunderbird High School
Phoenix, AZ
Honors Diploma
 Graduated in the top seven percent of class
 Member of FCA
ACCOMPLISHMENTS
2003 – 2007 Athletic Trainer – Thunderbird High School
Phoenix, AZ
Sports Medicine
 4 years Hands On Experience
 Prevention, Examination, Diagnosis, Treatment and Rehabilitation of injuries and
medical conditions in athletes
 Traveled with sports teams as student athletic trainer
COMPUTER/SOFTWARE KNOWLEDGE
o SOE
o SalesForce
o Outlook
o Microsoft Office
o Excel
o Word
o PowerPoint
o Docusign
o Paint.net
o Hootsuite.com
o Social Media Platforms
o Windows (up to 10)
o ADP Payroll
o EFax
o Check man
o Stamps.com
o GoDaddy Hosting
o Blitzdocs