Business Communication Skills and Trends

Description And Objectives Of A Business Communication
Description and Objectives
People communicate because they are social beings. Organizations are the most prevalent social
structures in people's lives. The ability to communicate effectively in all organizational settings is,
therefore, essential. However, communicating in business is one of the most misunderstood
processes. In this course, students will try to polish their business communication skills and acquire
new ones in order to become the professionals the employers expect. A web–based course, this class
will provide students with the opportunity to use communication technologies valued in the business
community as their primary medium for learning about business communication.
The course's objectives are as follows:
A. To increase students' understanding of the process of communication process in diverse
organizational settings.
B. To improve students' abilities to identify effective written business communication strategies.
C. To improve students' abilities to identify effective oral business communication strategies.
D. To improve students' practical skills in creating business documents (blogs, social networks,
websites, IMs, SMSs, e–mails, memos, letters, resumes, reports, or proposals).
E. To improve students' practical skills in creating business speeches and presentations (outlines,
PowerPoint presentations, visual aids, or interviews).
Teaching Methods and Textbook
Students should take charge of their own learning to reach the above–mentioned objectives.
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Role of Communication in Business
Understanding the communication process in managerial position is very important. It guides the
communicator in conveying the right message to the right recipient. The mode of communication
determines the content of information channelled, and where the managers feel that the information
is urgent; they will opt for the right means of communicating. According to the case study in
consideration, effective communication leads to positive outcomes from the employees work. It
boosts the loyalty displayed by workers towards their work positions and enhances transparency and
freedom of expression. Communication process ensures information conveyed is complete and
eradicates loss of meaning and misinterpretation from the information source to ... Show more
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In most management, employee motivation and empowerment is vital to growth of an organisation.
In the case study, the company has invested in High Performance Work System (HPWS) that
recognises the role of human capital and its value in the operations of the company, thus they
deserve appropriate incentives. The senior management protects employees from stress and anxiety
through provision of takeover information. This has resulted to flexibility among workers and
efficiency that add value by feedback within the organisation. According to the interview results in
the case study, the company was conducting regular surveys to evaluate employee satisfaction with
salaries. It is evident that employees are motivated through bonuses and a standard pay. Good
incentives address employees' needs in a satisfactory manner. The firm therefore spends a good
amount of money putting into employees' welfare in order to boost their performance and reward
their efforts. Another financial area of control is within self–managed teams where members work in
independent teams. Here, they devote their time and produce quality work and therefore less need
for supervisors to monitor and control their performance. Incentives maximize employees' feelings
for empowerment and the urge for clean and productive work. The motivation bonus sparks
creativity among workers and increases performance in a HPWS environment. The Australian

The Importance Of Business Communication
Good communication's high value in the business world is incontestable. In fact, it's not
unreasonable to hypothesize a business world without communication would be impossible. There
are two types of communication that take place in business in four different ways. Good
communication has uncountable benefits for the business world.
There are four different types of communications in every business that should be proficient in order
for the business to be successful. The first is intra–business communication; different departments or
employees in the same company communicating. An example would be the accounting department
communicating with the sales department. "Internal business communication is important to your
company's success. The smooth transfer of information between departments ensures that daily tasks
are completed." (bizfluent.com) Another type of communication in the workplace is managerial.
This type of communication pertains to managers communicating with their employees. "The
constant interaction between a manager and employee on day–to–day issues can help to head off
problems before they cause damage, and can allow the staff to develop solutions that can be
implemented in other parts of the company." (bizfluent.com) One of the most important types of
business communication is customer communication. It is imperative to have good communication
with your customers to insure they continue business with you. Having customer loyalty with help
your business to

Mb0039–Business Communication
AUGUST 2011
Master of Business Administration (MBA)
Semester – 1
MB0039–Business Communication– 4 Credits
(Book ID: B1128)
Assignment – Set– 1
Q.1 Explain the different types of communication with relevant examples.
Answer:
Communication is a process that involves exchange of information, thoughts, ideas and emotions.
Communication is a process that involves a sender who encodes and sends the message, which is
then carried via the communication channel to the receiver where the receiver decodes the message,
processes the information and sends an appropriate reply via the same communication channel.
Types of Communication
Communication can occur via various processes and methods and depending on the channel used
and the style of ... Show more content on Helpwriting.net ...
Hence formal communication is straightforward, official and always precise and has a stringent and
rigid tone to it.
Informal Communication
Informal communication includes instances of free unrestrained communication between people
who share a casual rapport with each other. Informal communication requires two people to have a
similar wavelength and hence occurs between friends and family. Informal communication does not
have any rigid rules and guidelines. Informal conversations need not necessarily have boundaries of
time, place or even subjects for that matter since we all know that friendly chats with our loved ones

can simply go on and on.
Q.2 what are the general principles of writing especially business writing?
Answer:
Business writing is different Writing for a business audience is usually quite different than writing in
the humanities, social sciences, or other academic disciplines. Business writing strives to be crisp
and succinct rather than evocative or creative; it stresses specificity and accuracy. This distinction
does not make business writing superior or inferior to other styles. Rather, it reflects the unique
purpose and considerations involved when writing in a business context. When you write a business
document, you must assume that your audience has limited time in which to read it and is likely to
skim. Your readers have an interest in what you say insofar as it affects their working world. They
want to know the

Journal 2 Business Communication
Thapa_Nilima_Journal2
Journal 2
As I watched and reviewed my rubric given for Business Communication Evaluation Presentation; I
instantly knew that it is important that I need to start working on learning how to be a better
presenter right away. In order to develop my skills where I lack or my weaknesses the most, I need
to set my goals to improve in several topics. The skills that I need to focus on are messages,
organization, design and style.
The messages provided were inadequate
Having assessed to my messages skills through the presentation, I have determined that I am an
average in my messages skills. I have judged myself against the following criteria:
Answers all assignment–specific question
Provide sufficient documented support for all relevant statements
Provides a strong attention ... Show more content on Helpwriting.net ...
Due to lack of insufficient document that supports my statement; I was not able to open and close
my presentation.
In addition to the structure and content of message in the presentation, the way I deliver, will also
have an influence on the audiences. The skills I need to make an effective presentation are
essentially the same as the conversational skills that I have been using all my life.
My organization skill are one of my strength
Having assessed to my organization skill through the presentation, I have determined that I am
competent in my organization skill. I have judged myself against following criteria:
Structures presentation in a logical and rhetorically manner
Based on the skills mentioned above, I am below the standard. Planned presentation and restricted
feedback are among the characteristics that make formal presentations formal. Contributing to the
formality are the serious intent of both the presenter and the audience, the distance maintained
between the speaker and the audience, and the fact that the presentation will take place at a specific
time and

Business Communication Trends
BUSINESS COMMUNICATION TRENDS
More often than not, business depends on communication. A good communication trend enhances
understanding in businesses. People must communicate to plan products and services; hire, train,
and motivate workers; coordinate manufacturing and delivery; persuade customers to buy; and bill
them for the sale. In every organization, communication is the way people get their points across
and get work done. Business communication helps organizations and the people in them achieve
their goals in a realistic manner. As it stands, business communication, is a day to day activity that
ensures that information flows efficiently and effectively from top of the leadership hierarchy to the
bottom and vise versa ... Show more content on Helpwriting.net ...
Poorly written documents frequently cycle to other people for help. Effort wasting occurs when
messages don't get results. A receiver who has to guess what the sender means may guess wrong and
a reader who finds a letter or memo unconvincing or insulting simply won't do what the message
asks. All in all, it is realized that poor communication costs more than good communication and for
that matter; people should always try their level best to ensure good communication flow.
The trends affecting business and administrative communication in most workplaces are technology
changes, including information overload and data security versus privacy; a focus on quality and
customers' needs; entrepreneurship; teamwork; diversity; globalization and outsourcing; legal and
ethical concerns; balancing work and family; job flexibility; and the rapid rate of change. When we
look at technology, we realize that different forms of media are encompassing all parts of life and
even the business world is not an exception in this technological era. It continually embraces all
forms that help increase productivity and save money. Technology advancements provide instant
communication with the click of a button. Moreover, technology makes communications across the
globe seem much closer. The message types that result from technology as a

The Importance Of Communication In Business Communication
In business communication is key. All successful relationships are built through communication,
trust, loyalty and respect are built through good communication. So, it is no surprise that the
Administrative Management Society found that 80% of managers rated communication as the most
important skill of perspective employees. Another study conducted by a college placement service
found that hundreds of college alumni believe that communication abilities were more important to
their job success than their actual majors. Most people tend to focus on the verbal portion of
communication, often forgetting about the non–verbal portion. Research shows when non–verbal
cues contradict verbal ones, people tend to believe the non–verbal behavior especially when it
comes to feelings and attitude. With advancements in technology the world has become smaller
which has increased the amount of cross–cultural communication, especially in business. Not all
cultures have the same communication styles, so it is imperative to understand cultural differences
in order to have successful international relationships. This memo will specifically focus on the
differences and similarities in communication styles, specifically non–verbal, between the United
States of America and Colombia.
Individualism vs. Collectivism
Colombia is a collectivist society, which tend to value loyalty and tradition. Collectivist societies
also value the group over the person. And have a harder time understanding and

Reflection On Business Communication
Reflection of Business Communication
Business communication can be defined as the process of sharing information among business
professionals, prospective customers, and affiliates who are associated with an organization. The
essential skills of business communications are currently in demand and highly required for the
workforce for the modern workforce. To be an effective communicator is to have the ability to
respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise
business professionals considered for employment. Hence, knowing how to communicate properly
in an organizational structure requires the skill of communication necessary to interact with different
levels of management. In a world ... Show more content on Helpwriting.net ...
Personally, learning how to exchange information appropriately using both verbal and nonverbal
forms between the messenger and the receiver will increase my aptitude to overcome
communication barriers. Communication has evolved over the years with smarter technological
resources for networking globally such as social media, digital apps, virtual communications and the
"cloud" a place to store all business information that is easily accessible in the palm of your hands,
any time of the day. Although the evolution of communication has changed in the 21st century of
business today, the most practical way to connect with others is in a social setting is by sharing
human experiences through personal narratives which help to facilitate discussions.
An organization guided by Christian principles will build a structural solid foundation. As a follower
of Christ, "communication" is [essentially] required to fulfill the responsibility of advocating
Christianity. In a business setting the benefit of applying Christian values to provide guidance that
will affirm the foundations of an organization. The philosophy of promoting growth and
sustainability with any establishment is to follow the organization's vision and mission. Smith
(2011) expresses the importance of fulfilling one's purpose with God by building interpersonal
relationships, "Indeed we can only hope to fulfill our vocations if we learn the grace and strength of
working with others in

Business Communication Essay example
Business communication needs to become interpersonal again. No matter how we believe our
human forms came into existence, we were built to need personal contact and function best with
face–to–face communication. As children, we desired comfort from touch, a hug from our mothers.
As teenagers, we held hands with our boyfriend or girlfriend. As adults in the workforce, we still
need to feel that connection and comfort with our families and the people we work with. As Susan
RoAne (2008), owner of a speaking, consulting, and coaching business, discusses one way we feel
this connection is through getting to know and building trust by communicating in–person. Through
this interpersonal interaction, we not only feel more comfortable around ... Show more content on
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For the greatest success of the business, employees need interpersonal communication to connect
with their co–workers. A leadership expert, John C. Maxwell (2010) says: "Connecting goes beyond
words." (p. 41). Physically being in the same room, verbally speaking thoughts, engaging in eye
contact, and being able to see nonverbal responses are all important and add to a person's
understanding of the message being communicated and feeling a connection. Overall,
communicating face–to–face is more natural for employees. An employee knows who is hearing
what they are saying and seeing their nonverbal gestures. The employee can either get immediate
feedback whether or not the person understands or agrees or disagrees. The communication does not
have to be formatted as it does on paper. An employee should still present themselves professionally,
but communicating face–to–face is a process, instead of format.
Through in–person communication, employees will be able to not only build needed connections,
but relationships and trust with co–workers in the business. Maslow's hierarchy of needs is like a
staircase, a person needs to satisfy the lower stairs to easily reach and fulfill the higher staircases. If
you refer to Figure 1 on page 9, social needs, feeling connections with people around you, are

Effective Business Communication
Research Study on Effective Business Communication
At
American Express Financial Centre
TABLE OF TABLE
Table 1: Recruitment Methods 13
Table 2: Forms of written communication 15
Table 3: Formal Meetings 15
Table 4: External Communications 16
Table 5: Informal channels of communication 21
TABLE OF CONTENTS
ACKNOWLEDGMENT 4
EXECUTIVE SUMMARY 5
INTRODUCTION TO BUSINESS COMMUNICATION 6
LITERATURE REVIEW 6
PROBLEM OF STUDY 7
OBJECTIVE OF STUDY 7
KEY TERMS 8
BRIEF OUTLINE OF CHAPTERS 9
METHODOLGY 10
UNIVERSE OF THE STUDY 10
LOCALE OF THE STUDY 10
SAMPLE SELECTION 10
DATA COLLECTION 10
ORGANISATION OF DATA 11
ANALYSIS OF DATA 11
INTRAPERSONAL AND INTERNAL COMMUNICATION 12
INTRAPERSONAL COMMUNICATION 12 ... Show more content on Helpwriting.net ...
Communication is a two–way activity between two or more people and occurs through various
modes, some of which are used more commonly in some workplaces than others. Communication
requires that all parties understand a common language that is exchanged with each other. Business
Communication is communication used to promote a product, service, or organization. The business
communication message is conveyed through various channels of communication, including the
internet, print, radio, television, outdoor, and word of mouth. Business communication helps to

bridge the gap between planning and execution. Efficient communication matters because business
organizations are made up of people and also effective communication within organisation or
outside the organisation increase the image as well as goodwill of the organisation in the mind of
business partner, employees and consumer. Various research studies have been conducted on this
subject and each study has consistently ranked communication skills as crucial for managers.
Typically, managers spend 75 to 80 percent of their time engaged in some form of written or oral
communication. Business wants and need people with good communication skills. Although often
termed a "soft" skill, communication in a business organization provides the critical link between
core functions.
1.1 LITERATURE REVIEW
Several experts and authors have worked on the dynamics of business communication. Various
studies have indicated

Business Communication For Success: Nonverbal Communication
In Business Communication for Success, Scott McLean described nonverbal communication as the
process of conveying a message without the use of words. People say they can read my body
language well. On the other hand, I have never been one to interpret a person's body language. That
was very evident when watching my character, Katie Otto, in "American Housewife."
The first three minutes of the episode I watched were very busy. It was the pilot episode of
"American Housewife" where the main characters were being introduced. Katie Otto is the
"American Housewife." The first scene I interpreted her daydreaming as she was looking out the
window. She had a look on her face that led me to believe she was lost in a world of thoughts. She
then looks ... Show more content on Helpwriting.net ...
I discovered I still cannot read body language. In the first scene she is staring at the neighbor's
house, but she is saying life is going to change drastically because her neighbor is moving away. The
daydream look I interpreted was actually a look of "what am I going to do when my neighbor
moves" She raps on the window when she sees her youngest daughter peeing in the front yard. She
was irritated and her voice showed that. This nonverbal communication I did understand. When her
son walked into the kitchen she was stating she couldn't believe this was their child because he
values money and fortune and that is not the way they are trying to raise their kids. She listened to
what he way saying and was trying to stress to him that helping someone and doing good is more
important than how much money you make. Her body was showing she was determined to get the
message through to him. Her youngest daughter comes into the kitchen and she is happy and proud
of her. She loves her and says she is her favorite of the three. But then stands a little straighter and
says, "Don't tell anyone I said that" because she would have to deny it. She was conveying with her
body that she really should not have said what she did. When she was shaking her head and her
finger, she was telling her no she wasn't going to review the papers it was her daddy's turn. It was
not something was wrong, but let her dad take care of something for once. When

Business Need Business Communication Skills
BUSINESS NEED BUSINESS COMMUNICATION SKILLS
* BASICS OF BUSINESS COMMUNICATION – Communication skills have emerged as the most
powerful set of skills to possess for accelerating ones career trajectory and speed of accomplishment
in every walk of life. To prepare yourselves for a rewarding career in the broad field of management,
it is even more essential to acquire, practice and exhibit high levels of communication skills in
normal and crisis situations. Effective communication skills provide the ladder to the managers and
leaders for rapid progression in their careers. Business communication is the sending and receiving
of verbal and non ... Show more content on Helpwriting.net ...
It means „shared by‟ or „concerning all‟. Thus communication is a process of „influencing others‟
to achieve common, shared objectives. These goals could be that of individuals, families, teams,
departments functions and companies.
Communication has emerged as a very powerful personal skill that individuals must acquire to be
able to perform their duties and become efficient managers and effective
1. Communication and Power – Communication is also the most powerful input resource in an
enterprise. The various resources, just to recount, are as below:
1 Men
2 Money
3 Materials
4 Machines
5 Methods
6 Management
7 Measurement
8 Message covering both information and communication flows
9 Motive Power
10 Motivational Leadership
Messaging has emerged as the most important resource for, without it, nothing can be transacted
anywhere. It is the lifeline of any society. It is the glue that holds companies, communities and
countries together.
There is another process that is also used to influence others – it is the use of authority or power.
They say if person has power it shows because it quickly shows his influence or hold on others‟

opinion. However, it must be understood
in its proper perspective. Power has been described as „a process of influencing others to do

Current Trends in Business Communication
Current Trends in Business Communication
Current Communication Trends in Business
Technology advancements over the recent years have made communication possible in different
ways. Communication in the business world today can range anywhere from e–mails, personal
digital assistants, text messaging, instant messaging, and through the use of web–cams, just to name
a few. These different communication tools allow employees to communicate both internally and
externally in a timely and more efficient manner. The current trends in communication within the
healthcare industry make it easier for health care professionals to perform their daily tasks, and
provide patients with more quality care.
The Role of Business Communication in My ... Show more content on Helpwriting.net ...
All internal communication between different facilities will be done through the use of software or
by phone. No patient results will be sent through fax or through mail. According to LexisNexis,
"Obama sees the investment in electronic records as a way to improve quality and lower costs."
Different Message Types Resulting From Current Trends
According to Articlesbase (n.d.), "The different message types that result from these current trends
are either personal or impersonal." The different message types resulting from these current
communication trends are in the form of e–mails, text messaging, various software, Internet
communication, face–to–face video conferencing, instant messaging, and social networking sites
such as Twitter or Facebook.
Conclusion
The current trends in business communication have been greatly influenced by the advancements in
technology. The Internet, cell phones, MP3 players, personal digital assistants, social networking
sites, and video conferencing among others, has allowed business communication to take place in
many forms and from all over the world with ease. These current trends have made it easier for
healthcare professionals to communicate more efficiently internally and externally and allow day–
to–day activities to get accomplished more quickly than in the past.
References: Articlesbase. (n.d.). Business Communication: Business Trends and Message Types.
Retrieved

Describe The Communication Importance Of Communication In...
1.2 – Describe the communication requirements of different audiences
In a business environment communication needs to be adjusted and adapted depending on the
different audience and situation. This is determined by decided which communication method is
best suited for the situation whether it be written or verbal. The different requirements that might
need to be adjusted for could include age, ethnicity and special needs. For example, younger
audiences might have shorter attention spans and get bored easier, whilst older people might be
more patient and are able to sit for a longer period of time. Another example is when using visual
communicate it is important to use big clear text for partially sighted people. When preparing a
verbal presentation, it is important that you cater for people with special needs such as if someone
lip reads it is crucial that that are positioned appropriately in the room. If someone in the audience
has mobility problems it is important that the aisles are big enough for a wheel chair to easily and
freely move around the room.
1.2 Explain the importance of using correct grammar in business communications
It is very important that you use correct grammar when communication in a business environment to
make sure what is written is understood correctly. A sentence that contains many grammatical errors
can be very hard to read and can cause misunderstanding. It is important to use correct grammar
whether it is written or verbal to communicate

Fairest Business Communication
The fairest approach of business communication breaks down the facts about how to properly run a
business in a professional way rather you are in person, on the phone or emailing someone. The
ethical communication in the business world operates by a policy that every job has for the
employees to go by so the business will run properly and in a professional way. Every employer
should have people on board that have communication channels in the business world at the present
time because it shows ethic, but not necessarily the same morals as the next facility. You need to
know how to interpersonal communicate with more than one person even if it is a noisy background
because you need to show respect on a phone call or even in person. If you have

International Business Communication: The Importance Of...
Table of Contents
Intercultural Communication. 3
How intercultural communication is important in our everyday lives. 3
International Business Administration. 3
Importance of intercultural communication in International business administration. 3
Business protocol : 4
Business negotiations : 5
Leadership/Management Styles : 6
Increased self awareness : 6
Non–verbal communications : 6
Language : 7
Conclusion. 7
Works Cited 9
Intercultural Communication.
Intercultural communication is defined as interaction between people whose cultural perceptions
and symbol systems are distinct enough to alter the communication event. (Samovar, Porter, &
Mcdaniel, 2009). It can also be defined as a form of communication that aims to share ... Show more
content on Helpwriting.net ...
(Business Dictionary, 2002). Therefore intercultural communication is important because it
expedites business protocol. For instance:
 Initial contact: When participating in international business, establishing initial contact can be
done in many different procedures. You can send an email, send a formal letter or make a brief
telephone call. You can also use an emissary. Whichever procedure is chosen is related directly to
the culture you wish to contact. Violating rules of that culture could ensure that you never get access
to that business again. For instance, In Egypt, if you want an appointment, you must send a letter of
introduction to an Egyptian contact who can expedite arranging a meeting. Thus, an American
businessman without knowledge of intercultural communication may attempt a "cold call"
(contacting someone without an appointment), to an Egyptian businessman, which would lead to the
Egyptian believing the American is being deliberately rude. This could ensure that no business
transactions take place. (Samovar, Porter, & Mcdaniel,

Business Analysis : Business Communication Essay
Business communication Task 1 Types Business example Purpose Source Verbal– A spoken method
of communication usually face to face e.g. a meeting with staff. Tesco staff meeting to organise a
fundraiser for a nearby charity raising money for Cancer research. The purpose of this would be to
invite support for activities e.g. Bag packing campaign or family fun day. Internal:
Administration/marketing departments discuss how they will raise money for the charity. External:
Local council. Tesco asks permission to hold a family fun day. Written– Usually in the form of a
letter or leaflet e.g. a letter of complaint. Tesco receive a letter from a customer about the over
crowdedness of their carpark which caused his car to be blocked in by another This could be used to
inform future developments such as expanding the carpark or introducing a certain system so cars
can easily navigate through the carpark. Internal: Administration department takes steps into
expanding the carpark External: The government needs to give Tesco planning permission to extend
the carpark Onscreen– A presentation or web show of some sort e.g. Training PowerPoint
presentation. A presentation to the managers of Tesco to inform them on how to improve and train
their departments staff. Strategic direction that leads to the achievement of goals and targets thusly
making the store more efficient. Internal: The marketing department prepares the PowerPoint for the
managers. External: They use

Business Communication Sample Emails
Business Communication Assignment
Routine e–mail
To: District Management Team WW Distribution
From: Tom Frankenstock
Subject: Channel Management Platform Development
Team,
Our much–discussed Partner Relationship Management (PRM) system and supporting platform are
now ready for roll–out to our channel partners, retailers, support centers and alliance partners
globally. Our PRM system will enable our entire sell network to accomplish the following tasks they
had relied on our inside sales teams to complete before. We're expecting the phone calls will be
reduced by 65% the first six months of implementation, freeing up inside sales to concentrate on
new opportunities. The following are the key features of our new PRM system:
Real–time pricing and availability queries for any product, any customer, in any region on a 24/7
basis.
Support for online order status management and order re–scheduling and cancellation. This is the
single biggest time–waster for our inside sales teams today as the majority of their calls are from our
sales network, inquiring about when an order will ship, and if they can reschedule it.
Returns and Exchanges. The Return Machine Authorization (RMA) process is the most time–
consuming of any in the call center today. Automating this will reduce the time drain on our internal
staff by at least 35% alone according to our internal estimates.
Please make time to attend training for the new PRM systems as soon as your calendar allows for, as

The Importance Of Business Communication In An Organization
Communication is held for commanding orders to the employees. Its nature may be directive or
non–directive. At this level the individual commands his workers to accomplish any particular task.
It is held to build the relationship between business organizations and its services.
It is helpful for employees in understanding the rules and policies of the organization. Also, it helps
to transfer the knowledge between higher and lower levels. To spread information in the
organization is the main purpose of business communication.
It helps in evaluation of activities held in the organization. It helps to assess the outputs of
individuals or a team of workers in any organization. It is the best source for providing direction.
Individuals at higher levels direct the individuals on the lower level in this way help them to
accomplish their tasks. It establishes trust between employees and management. It stops any
unnecessary competition within departments and encourages employees to work together
harmoniously. The result of a team that works together is high productivity, integrity and
responsibility. It also helps in effective decision making. Individuals can make decisions easily if
they are provided with the right and proficient information.
It also helps to reduce the barriers formed caused by of language and cultural differences. Cultural
confusion and miscommunication can be avoided by regularly training any international employers
early in their careers. By doing this,

Study And Communication Of Business
Study and Communication Style in Business Executive Summary Business is a broad area of this
present world where the most effective part of the transactions for goods and services are made. The
most effective part of the business is that it holds the key to create the mass revolution in the history
with its potentiality. Now to understand the most important part of the business, analyze the data and
to create the insight regarding it the importance of Study and Communication is considered
mandatory. As the present world has seen a radical change and to keep pace with the change it is
necessary to have the implications of the study and communication style which has been broadly
discussed and assessed in the report. Table of Contents Executive Summary 2 Introduction 4 Task 1
5 1.1 Taking Notes and Summarizing Information from the Financial Times 5 1.2 Compare and
Contrast the Facts and Opinion of the Article from Bloomberg 6 1.3 Evaluation and Supporting
Arguments from the Article Read from BBC 7 Task 2 8 2.1 Analysis of the Contents from the Video
links 8 2.2 Producing Accurate summary notes 9 Task 3 10 3.1 Discussing the Genre and Focus of
the case study 10 3.2 Commenting on the Given Business Report 10 3.3 Discussing the causes and
Effect in relationship 10 3.4 Identifications of the Academic Hedging and Cautions 11 Task 4 12 4.1
The skills needed for the effective working Group 12 4.2 The way others are given Opportunity 12
4.3 Describing the fact that was

Business Analysis On Business Communication
Although much associated with business still relies on face–to–face communication, technology has
taken its place in business–to–business communication practices as being reliable, effective, and
efficient. Whether discussing a major decision with an executive level officer, starting a new
company in search of product and distribution, or informing a department that layoffs may occur,
the communication process remains the same. A purpose defines the reason a process begins. The
initiator, or the sender, has an intended message for a specific audience, the receiver. With business–
to–business communication, technology used to deliver the message, the environment in which the
communication takes place, and the noise that causes distractions ... Show more content on
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(About.com, 2011). On a good day, walking into a business to solicit a different product, service, or
partnership opportunity means that a decision maker has been spoken with and an additional
appointment may be established so that decision maker can have more available time to hear what is
being pitched. More than likely, however, a card or name will be collected with contact information
and that particular individual must create a method of re–contacting those potential business
opportunities at a later time. Through the use of VOIP, or voice over Internet provider as a less
expensive way for a business to have phone services, a call is made to create a relationship that
could potentially provide additional opportunities. The salesperson acts as the sender with the
purpose of selling his company's products or services. The receiver should be the decision–making
contact that had been collected while cold calling. The environment is more than likely a cubicle to
personal office setting and depending on how the day of that decision maker is going will determine
if the noise becomes too distracting. If the message is delivered successfully, hopefully that
salesman will receive positive feedback.
In this particular situation, the message and technology used are appropriate given the environment
and purpose because unless that salesperson makes face–to–face contact on the initial visit, phone
and e–mail will be that individual's only available means of

Business Communication Barriers
Introduction
Perhaps the largest contributor to success in the business world stems directly from communication.
However, the same is also true of failure in business. If you fumble a presentation to a potential
client, you may very well never see them again. While in other fields trial and error will help you
succeed, it is much more difficult to come back from a botched meeting. That is why it is important
to identify the barriers in communication. What practices in communication cause
miscommunication or bad first impressions? In this paper, we will take a closer look at the 6 major
barriers to effective business communication.
Discussion
Cliché. A cliché refers to a phrase or illustration that, through extreme overuse, has lost its power.
The general reaction to a cliché is a visible or internal "eye roll." The use of clichés tends to signal
the audience that you were too lazy to come up with something original. This may result in a loss of
your audience's attention and your credibility (McLean, 2010). For example, when I was in high
school, my friend and I wrote a series of plays that we would perform for the class. Each utilized the
same characters, but with a different premise for each play. The first play we performed was a hit.
Teachers had us perform in many different classrooms, and all the students loved it. The same
happened with our second play. However, another of my classmates decided to write her own play
using our characters. By then however, the

Communication Is The Most Effective Form Of Business...
In a work environment communication is major factor. There are two forms of communication: oral
communication and written communication. Oral Communication is the process of verbally
transmitting to give and exchange information to another person (or people). Oral communication
can be formal or informal. Formal types of oral communication are business lectures, presentations
at business meetings, commencement speeches. Informal types of oral communication are
discussions that take place in a business meeting, telephone conversations or face–to–face
conversations. Oral communication has adapted along with technology allowing teleconferences,
video chat. Most work places had adapted to using video conferences and teleconferences using a
network to reach any and all stakeholders in any location. Written communication is the most
important communication in a workplace. Written communication involves any type of message that
makes use of the written word. Written communication is also the most effective form of business
communication. Examples of written communication in a workplace include: email, letters,
proposals, contracts, brochures and advertisement, internet websites, faxes, newsletters.
When communicating in a workplace understanding who your audience is can help determine the
tools and forms and information you use and give to communicate. First understanding the subject
and what your audience knows and needs to know can help you communicate appropriately. Your

Communication Is An Important Part Of A Business
Communication is an important part of a business to work. For a working environment to succeed, a
company's ideas, knowledge, or opinions are useless unless there is effective workplace
communication. Upward communication is the flow of information from frontline employees to
managers, supervisors, and directors. This process differs from the more commonly used method of
downward communication. Both communication processes require individuals to exchange
information with one another with the mindset to influence one's thoughts, behaviors, increase
understanding, and help the organization function smoothly. There are different variables that play a
part in organizational communication and a key factor is listening.
Within an organization, there are various methods of providing and gaining information. As
previously mentioned, upward communication is where employees speak directly to management.
This method allows employee's to participate in the organization. This open door policy keeps
managers aware of how subordinates feel about their job tasks, procedures, and the organization in
general. This communication channel implements a method called serial communication. Serial
communication is a type of upward communication method that passes information consecutively
from one person to another (Aamodt, p. 396). This system is similar to a chain reaction, where a
message is given from an employee to a supervisor till it eventually reaches an executive.
Advantages to using

Business Communication : The Key Role Of Communication In...
Communication is define as "Two–way process of reaching mutual understanding, in which
participants not only exchange (encode–decode) information, news, ideas and feelings but also
create and share meaning. In general, communication is a means of connecting people or places. In
business, it is a key function of management––an organization cannot operate without
communication between levels, departments and employees" One of the main purposes of
communication in business is the flow of information. The essential information needs to pour
constantly from top to bottom and from bottom to top. The worker at all points must be kept up–to–
date about the structural purposes and other changes taking place in the business. A repair must be
taken that no one would be misled. The material must spread the obligatory in the language he or
she can know well. The use of tough words must be avoided. The correct material must reach the
correct individual, at right period over the right person.
It is through communication the hard work of the entire worker employed in the business can be
coordinated for the success of the managerial aims. The organization of all staffs' and their struggles
is the core of administration, which can be achieved complete operative communication.
The communication enables movement of information, thoughts, views, opinion, guidance, belief,
etc. both methods which empower the executives and other administrative staff to study managerial
abilities through involvement of others. The practice of the transmitter of the communication
becomes redirected in it, which the individual at the acceptance end can study by considering and
accepting it.
The good and real communication is a vital device in the influences of organization of any business
to take about general modification in the administrative plans, techniques, work style, and make the
staff to receive and reply confidently.
Directors, employees, and other staff talk their concepts, opinions and views with each other over
announcement. This supports them to know each other well. They recognize the problems
encountered by their coworkers at the workplace. This tops to rise of good human relations in the
organization.
Whether communicating through

Business Communication Analysis
A large part of business communication hinges on the recipient's understanding of the source's
message. Many times, business communication is misunderstood, partially understood, and even
completely misunderstood because it lacks certain elements, Among these are clarity, conciseness,
arrangement, credibility, expectation. If a message is lacking in just one of these elements, the
message may simply be disregarded as unprofessional, and the source's intentions my also be
disregarded, possibly resulting in detriment tot he company, department, or even the interpersonal
relationship between the source and the recipient.
Clarity involves crafting a message that is clear and not easily misinterpreted. Clarity is important
when exchanging pertinent ... Show more content on Helpwriting.net ...
Expectations help to provide a positive experience for all involved, because they know what each
party's obligations are. In writing estimates for my customers, I will follow–up with a more
elaborate email, laying out exactly what we are going to do for them in exchange for the money they
are going to pay us. This helps the customer be at ease when doing business with us, and we appear
more credible and professional.
Effective business communication hinges on the message being understood by the recipient. The
source should ensure that the message is clear and concise to avoid confusion, The message should
also be appropriately arranged so that the importance of the message can be conveyed. Setting
expectations in the message helps to build the message's credibility and, perhaps, the interpersonal
relationship between the source and the

Business Communication M1
M1 Business Communication
INTRODUCTION
In P1 I talked about types of communications used by Asda and these are Verbal, written, on–
screen. In this task I am going to show you the advantages and disadvantages of each type of
communication referring it to my chosen company and that is Asda.
ADVANTAGES OF VERBAL/ORAL
Oral communication or speech is often the preferred medium to exchange information in in informal
situations since it provides a number of immediate benefits when attempting to pitch proposals and
ideas.
* It's easier to communicate verbally than any other way because you get to understand every detail
that is being spoken by the other person. In Asda customers communicate with the staff members
this is an advantage ... Show more content on Helpwriting.net ...
* Advantage of written communication is that there is a lesser chance for the message to be
misunderstood, e.g. if Asda wants to explain something or give instruction in the letter there will be
lesser chance for the message to be misunderstood because there will be instruction and the letter
will be written properly.
* Written communication is good for complicated and vital instructions, which can be given in a
precise and uniform manner.
* It assists in proper delegation of responsibilities. While in case of oral communication, it is
impossible to fix and delegate responsibilities on the grounds of speech as it can be taken back by
the speaker or he may refuse to acknowledge.
DISADVANTAGES OF WRITTEN
* The disadvantage of this is that written communication does not save upon the costs. It costs huge
in terms of stationery and the manpower employed in writing/typing and making the leaflets.
* The disadvantage of written is for example if Asda sends letter, memos or emails people may not
always read them.

* Another disadvantage of written communication is that it does not answer questions and there is
no immediate feedback. So therefore if Asda sends Letter they cannot have immediate feedback
because it

Positive Messages On Business Communication
Positive Messages in Business Communication
Introduction
Business communication requires avenues through which leaders, management, and workers
communicate. It also requires the communication process between an organization and its partners,
as well as the customers. In business communication, it is vital for an organization to develop a
communication channel that is not only efficient and effective, but one that relays positive
messages. Positive messages are crucial in developing good relationships with the employees,
business partners, and customers. Research shows that we actually comprehend a positive statement
30 to 40 percent faster than we do a negative statement, our mind literally has to unscramble
negative messages to determine the meaning (Simoneaux &Stroud, 2014). There is a power in using
positive messages, a strategy in building relationships and producing positive results. When using
positive messaging it is beneficial to use the 5 S's, and goodwill messaging. The 5 S's are; selfless,
specific, sincere, spontaneous, and short. This paper looks into the effects of positive messaging,
with an emphasis on goodwill messages, and the 5 S's.
Goodwill Messages In business, companies normally experience internal and external pressures that
may keep them from making various goals. For instance, a company may fail to repay its loans on
time, or fail to pay its workers as required. It is also common for companies to make late deliveries
of products to the

GEB3213: Advanced Communication In Business
Looking back on the course, GEB3213 – Advanced Communication in Business, I have learned and
implemented how to work in a team scenario as well as improved my individual writing skills. I
believe that my biggest lesson learned was writing my resume. My current resume was one that I
have been using for quite a while so it was very mediocre. By improving my resume based off of
what I learned in this class, it now sounds more professional and clear. My favorite assignment
throughout this course was the Industry Profile Report. I want to specialize in long–term care, so to
dig deeper into a company that specializes in the elderly or needy adults was very intriguing.
What I Have Learned
Writing for a business is different than writing for an

Simone N. Gary
COM/285
August 30, 2010
Gary Smith
Communication plays a very important role in an organization. In fact, it is said to be the life wire of
the organization. Nothing in the universe, human or otherwise, that does not communicate; though
the means of communication may be very different. Communication is an essential component for a
business to be successful. "Without a good line of communication mistakes will be made that could
cost the company wasted time, wasted effort, lost goodwill, and legal issues" (Locker & Kienzler,
2008). New discoveries within the technological world are made every day. These changes are
causing businesses to upgrade ... Show more content on Helpwriting.net ...
It says what it intended via written and unwritten means, either planned or impromptu. Planning,
organizing, coordinating, budgeting, monitoring, controlling, staffing, delegation; and including
marketing, production, financing, staffing (human resource managing), research and development,
purchasing, selling, could not be well coordinated and harnessed and their goals achieved without
communication. By using these types of communication within a business, you know how to stay on
track with what lies ahead. Business communications play a major role in a corporation's day–to–
day activities such as checking emails and corresponding to any important messages. Research may
be required for customer inquiries that need additional information. The majority of the workday is
spent on the telephone talking to clients. Many times, people in sales departments are multi–tasking,
sending the clients information they requested via email while still having a telephone conversation
with them. Some recent trends in business communications is the use of communication
management systems. The message from these new communication trends is that companies are
always seeking more effective ways to communicate and get their message across to customers.
Enhanced communication means increased sales and productivity. All of this in the long run is
meant to increase the company's profits. This is the

Business Communication Essay
Assignment for week one Listening skills Often when a misunderstanding occurs on the job, it is
attributed to a lack of communication, which most of time implies that whoever was delivering the
message did not do an effective job. But what about the other side, the listener? Let me give you an
example. Mark, a senior–level manager in a high–technology company, seemed to possess all the
skills one might expect from someone who had achieved his level of management. When someone
talked to Mark, he generally gave the impression that he really cared about what was said. He would
look squarely into the person's eyes, nod his head, and now and then say, yes, uh–hu. There was
only one small problem: Joe was not really listening. The contrast ... Show more content on
Helpwriting.net ...
Identifying When using this block, you take everything people tell you and refer it back to your own
experience. They want to tell you about a toothache, but that reminds you of your oral surgery for
receding gums. You launch into your story before they can finish theirs. Advising You are the great
problem solver. You don't have to hear more than a few sentences before you begin searching for the
right advice. However, while you are coming up with suggestions and convincing someone to just
try it, you may miss what is most important. Sparring This block has you arguing and debating with
people who never feel heard because you are so quick to disagree. In fact, your main focus is on
finding things to disagree with. Being Right Being right means you will go to great lengths (twist
the facts, start shouting, make excuses or accusations, call up past sins) to avoid being wrong. You
can't listen to criticism, you can't be corrected, and you can't take suggestions to change. Derailing
This listening block involves suddenly changing the subject. You derail the train of conversation
when you get uncomfortable or bored with a topic. Another way of derailing is by

New Approaches to the Business-to-Business Marketing...
ISSN 1822–6515
EKONOMIKA IR VADYBA: 2011. 16
ISSN 1822–6515
ECONOMICS AND MANAGEMENT: 2011. 16
NEW APPROACHES TO THE BUSINESS–TO–BUSINESS MARKETING
COMMUNICATION
Eva Chlebišová1, Jana Kyzeková2, Markéta Zajarošová3
1
Technical University Ostrava, Czech Republic, eva.chlebisova.st@vsb.cz
Technical University Ostrava, Czech Republic, jana.kyzekova.st@vsb.cz
3
Technical University Ostrava, Czech Republic, marketa.zajarosova@vsb.cz
2
Abstract
Approach to the business–to–business communication goes through the significant changes. The
global crisis caused the shift to cheaper communication methods with the stress to the overall
communication efficiency. The Internet and social on–line networks gets to the foreground. ... Show
more content on Helpwriting.net ...
Even more difficult is the explanation of this process in conditions of group decision making where
each individual member of a decision making unit is influenced and influence other members as
well. Motivation of single members and their rate of involvement in the purchase process can also
vary according to the rate of personal usage of the purchased product or interest in this particular
buying task for the firm. Therefore, it is necessary to take into consideration personal effects and
interaction of members within a unit and emotional motives for decision making about a purchase in
communication (Gilliland & Johnston, 1997).
1231
ISSN 1822–6515
EKONOMIKA IR VADYBA: 2011. 16
ISSN 1822–6515

ECONOMICS AND MANAGEMENT: 2011. 16
The Model of B2B Communication Effects
In the 1997 Gilliland and Johnston published a model of B2B communication effects mentioned
individual preferences influencing business buying decision and other factors which create the
dynamics of the DMU. Most of presented opinions in accessible literature presume that decision
making about organization purchase is influenced more or less by rational arguments than emotional
arguments. However, an emotional message has an essential role in forming individual attitudes,
perception of a trademark and a

The Importance Of Business Communication
Communication is the process by which information is transmitted between individuals and
organizations so that an understanding response results. Information is one of the most important
objective of communication, is passing or receiving information about a particular fact or
circumstance. (Chandra Rittika (2013) Business Communication pg. 5, Munich, Germany)
Communication is important in a business to build and maintain strong relationships by positive
meeting between employees. It is not easy and comfortable to work in an environment that you
might feel out of place in. Working in a positive atmosphere is the result of an efficient
communication. If members of a business communicate efficiently, internal problems are sorted out
easily and quickly. (Hutton Laura (2017) 6 Reasons Why Effective Communication Should Be a
Focus in Your Business, Official Blog – Australian Institute of Business)
Internal communication, in a business background, refers to the dialogic procedure between
employees and employees, and employees and employers. Internal communication can help to
strengthen confidence, to create and make a good team between works and make them understand
better what is the company they work for and what it represents. An organization needs to inform
customers, suppliers, shareholders about new promotions and products that the company offers. This
is known as external communication which can be made through fax, email, video, advertisements
and it is

Bcom Business Communication
Resource Lehman, Dufrene, & Walker. (2014). BCOM Business Communication (7th ed.). Boston,
MA: Cengage Learning 4. Choose one of the ethical issues listed on page 11 of your textbook in the
"Ethical Dilemma" box. Describe what dimension of behavior you would classify the issue as,
identify whether you felt the decision was moral and ethical, and justify your thoughts. While people
use many different behavioral styles to communicate, some of those behaviors can be detrimental
and damaging to others; in a way that could have been avoided or eliminate completely. "Just like in
the case involving an automobile company that knows of mechanical issues with their line of
vehicles,

The Different Types Of Business Communication
I have been contacted by Joseph Keegan LTD to help train their staff in regard to business
communication. I will produce a fact sheet below which the staff at Joseph Keegan's LTD can look
at and learn about the different types of business communication.
Types of information:
There are many different types of information and there are many different ways to communicate
these, these include verbal, electronic and non–electronic. Methods of verbal communication
include:
Verbal: I personally think that face to face communication is the best method that a business can use
because of the fact that it allows the person who is doing the speaking to actually get some feedback
off of the person that is listening, an example of this is that if you had text somebody saying
something they would simply text you back and you wouldn't be able to see what their body
language says and this is why I believe businesses should use more face to face methods of speaking
to each other, this is because they are able to judge by body language if somebody is lying to them
or if somebody understands their idea correctly whereas through non–verbal there is no indication of
this sort.
Although face to face is the best method it often isn't practical for a business that has limited
finances, time and resources. Telephone conversations are in my opinion the second best way of
verbally communicating, however, I personally am not very good at speaking to people on the
phone, I will answer with very short

Business Communications Test 1
Business Communication Test Review 1
Chapter 1 * Social intelligence is best defined as the ability to: quickly assess the emotions of those
around and adapt ones words, tones, and gestures accordingly. * Computational thinking: the ability
"to interact with data, see patterns in data, make data–based decisions, and use data to design for
desired outcomes." * Visual literacy: the ability to create and interpret graphics. * Analytical literacy
(interpretive skills): the ability to determine the deeper meaning or significance of what is being
expressed. * Which of the following sentences is true about internal–operational communication: It
mainly includes the orders and instructions that supervisors give to their ... Show more content on
Helpwriting.net ...
Chapter 4 * Simple sentence structure is good for those with less knowledge & lower
communication abilities * Managing emphasis is key to ensuring your key points stand out *
Following the rules of grammar & logic help convey a professional image * Easy–to–digest
paragraph "chunks" engage readers * Short sentences stand out/Long sentences de–emphasize
content * Construction of Clear Paragraphs * Give the paragraphs unity * Keep paragraphs short *
Make good use of topic sentences * Leave out unnecessary detail * Make paragraphs coherent *
Cluttering phrase: is a phrase that can be replaced by shorter wording without loss of meaning. *
Surplus words: we often use meaningless extra words as a matter of habit. Eliminating these words
sometimes requires recasting a sentence, but often they can just be left out. * If two ideas are
presented equally, or coordinated, they get about equal emphasis. But if one idea is subordinate to
the other, one gets more emphasis than the other.
Chapter 18 * Independent clause: enumeration, quotation, explanation, or list * Bring the following
items with you to class: a laptop, your assignment, and your

Interpersonal Communication In Business Essay
–––––––––––––––––––––––––––––––––––––––––––––––––
The Impact of Interpersonal Communication for Startup Business in TANRI ABENG
UNIVERSITY
–––––––––––––––––––––––––––––––––––––––––––––––––
English for Academic Purpose
Naimy Zam Zam / Corporate Communication / 13.013
Abstract
This research proposal contains the analysis about interpersonal communication in startup business
The Impact of Interpersonal Communication in Startup Businesses
Introduction
These days, there are so many startup businesses in the world. But only few of them can survive for
long time. What makes them survive? In business, the factors that make the businesses survive are
not only the capital, the organizational structure or else. Good interpersonal ... Show more content
on Helpwriting.net ...
If you do not have the ability to have interpersonal skills then you will struggle to express any
feelings or emotions with people as well as empathize with various situations.
If you are working in an environment where you are required to interact with colleagues and
customers on a daily basis, then you need to have good interpersonal skills. This is especially
important with customers because you have to show them that you have a friendly nature and can
understand their frustrations if they're experiencing a problem or making a request. It is also a good
skill to have when you are speaking with your colleagues because if you come across as cold and
uninterested then you may receive negative feedback.
Research's Contribution
Communication skill is required in order to make the communication runs smoothly. Unfortunately,
not everyone has communication skills. Many people who communicate only rely on their daily
communication style. They consider ways of communication that they use is correct. Sadly, if we
observe the process of the communication, there are still a lot of mistakes in communicating. This
research is expected to be useful to students of TANRI ABENG UNIVERSITY that own startup
business as a guidance to: build harmony relationship with customers, investors or venture
capitalists, and among partners.

Research Methodology
A. Type of Study
In order to prove this research, researcher will use exploratory method accompanied

Business Communication Skills and Trends

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