Two Tin Cans, Without theWire: Wireless in the Library Iowa Library Association Annual Conference October 12, 2012 Louise E. Alcorn Reference Technology Librarian West Des Moines (Iowa) Public Library
My assumptions about youYour library has wireless Internet access, or soon will.You have at least a rough idea of how your wireless network is (or will be) set up.You may already be dealing with questions from patrons about wanting wireless Internet.You may be wondering why you should offer wireless Internet access.You want to do it right and you have questions.
Your Fast and Furious Wireless Tour!On Today‟s Tour Why Go Wireless? What your staff/patrons need to know Quick troubleshooting tips Some ideas about communicating the above A little bit on security A smidgen on wireless printing Marketing your wireless service Policy and (some) legal issues related to wirelessTime for your questions
Why Go Wireless?Students, self-employed, job-seekersMunicipal Wi-FiAdditional Access NeededOlder BuildingNewer BuildingRAGBRAIThe Board/Council/Dean Is AskingThe Best Reason to Go Wireless: Because your patrons are asking for it
Advantages of WirelessFlexibilityPatrons can use their own equipmentTakes a load off your public computers, freeingthem for other usesAllows for many of the traditional securityfeatures (firewall, anti-virus, etc.)Extend access without expensive cabling.Increasingly, it‟s the only access for somedevices.
Idea: Show Staff How It WorksAdapted with permission from: Wireless Networking: A How-To-Do-It Manual for Librarians by Louise Alcorn and Maryellen Mott Allen. New York: Neal-Schuman Publishers, 2006.
What Staff Need To Know: BasicsTransmission and Interference Issues “Two Tin Cans and a String…Without the String”Have them try it themselves with a laptopBasic Troubleshooting – FAQ – can they: Turn AP‟s off/on to reset service? Touch patron laptops to help with troubleshooting? (policy issue) They can always make suggestions: • better „hotspots‟ in building • “is your wireless card turned on?”
Troubleshooting Basics :Wireless Card Not OnDo you see the wireless icon in system tray?If not, look for the wireless symbol on their keyboard – it may be Function (Fn) – F2 key or a similar combination to turn it on.Once on, wireless icon should show in system tray.
Troubleshooting Basics :Finding SSID in listFinding the library‟s Wi-Fi signal (SSID) in wireless networks list –Connect/Disconnect button
Troubleshooting Basics :Wireless on non-PC systemsYou may want tofamiliarize yourself withhow wi-fi setups andsettings look on Macs.*Although the settings arelocated differently, thebasic functions are thesame – find the SSID,connect to it automatically.
What Patrons Need To Be ToldChecklist: Where the access is available (description or map of coverage areas) What – can they print? Is there a time limit? When it is available (after hours in parking lot) How to get encryption key or how to authenticate (if applicable) What support is available, and during what hours. Some helpful links to troubleshooting sites from Microsoft, Apple, Droid, etc. A simple set of troubleshooting tips, for common problems.
Additional Ideas for your FAQ: WhatYou Offer and What You Don’t“The library does/does not provide the ability toaccess streaming audio or video, telnet or FTP.”“Access to torrent sites is not permitted.”“Web-based email only, no SMTP server connected.”“No printing is available from the wireless network.You can save your documents to floppy or USB driveand print them from our wired stations.”“Staff will provide no/little/some technical support,including/not including dealing with patrons‟ personalcomputer equipment.”(Don‟t make it all about NO…)
Libraries with good troubleshooting orwireless FAQ’s on their websitesChicago Public Library - http://www.chipublib.org/aboutcpl/wifi.php includes link to FAQ here: http://www.chipublib.org/aboutcpl/wifi_faq.php Very comprehensive and understandable. Example: “Why cant I use my other e-mail clients (Outlook, Eudora, etc.) to send e-mail from my laptop while Im connected to the Librarys WiFi network?”Madison Public Library - www.madisonpubliclibrary.org/services/wireless.html This is where I got the “outlet map” image. They have section on copyright.Menlo Park Library – http://www.menloparklibrary.org/wireless.html Love their idea of “laptop-friendly tables”!
Wireless Security OptionsWireless doesn’t have to be insecure Separate Your Patron and Staff Networks Separate Your Wireless Network Encryption Key Security (WPA2) Captive Portals “Click-through” policy agreement only Library/Guest card authentication + policy Gathering MAC addresses? Controlling bandwidth, usage type?
Wireless Security OptionsHow Not to Secure Your Wireless Network: Never telling anyone you have it Making it impossible for patrons to use Turning it off
Wireless Printing: Items to Consider Can your public network printer be adapted for wireless printing? Options: Wireless upgrade kit Wireless print server Wireless printer (point to IP address) Can your existing print management system (Envisionware, SAM, Cassie, etc.) be adapted to work with wireless printing? If you charge for wired printing, can you capture charges for wireless printing, as well? No second class citizens!
Thinking Outside the Wires:Marketing Your Wireless Service Tell your staff first. Tell your larger organization (city, university). Let them help you cross-promote and refer. Tell your colleagues Tell the press (test first!) Tell your patrons. Website Tent cards Handouts SHOW your patrons! Make a map Brand Your Hotspot
Idea: Brand Your Hotspot Image at left: Paris- Bourbon County Public Library, Paris, KY http://bourbonlibrary.org/ wireless.htm Above left: Dover (NJ) Free Public Library http://www.dfpl.org/news.htm Above right: Whitman County (WA) Library: http://www.whitco.lib.wa.us/LibraryNews.htm Image at left from Eva K. Bowlby Library, Greene County, PA: http://www.evakbowlby.org/
Wireless Policy IssuesDon‟t forget: Your existing Computer/Internet Use Policy Your existing Library Conduct PolicyThese cover most of what you need for wireless use by patrons.
Wireless Access Policy: AdditionalDisclaimers and Warnings “The library cannot guarantee a secure connection at all times and in all places…” (two tin cans and a string…) “Wireless networks are transmitted via radio waves, and are therefore susceptible to „eavesdropping‟. Patrons should be aware of what they are transmitting over this open network.” “As the library‟s Internet access is filtered, so is the wireless access to the Internet.” (or whatever – be consistent!) “Patrons are responsible for their own equipment.” “All library policies concerning legal and acceptable use of computers and the Internet, as well as library conduct policies, apply to patrons using our wireless service.”
Legal Issues Recent Mediacom brouhaha Disney, Comcast, Time Warner, MPAA – “cracking down” Progressive series of “warnings” about illegal downloads of copyrighted material Iowa League of Cities response DMCA Title II – Digital Millenium Copyright Act – 1998 Where is „fair use‟? www.ala.org/ala/issuesadvocacy/copyright/dmca/index.cfm
Legal Issues www.ala.org/ala/issuesadvocacy/copyright/dmca/index.cfm “…Title II…exempts any OSP (Online Service Provider) or carrier of digital information (including libraries) from copyright liability because of the content of a transmisssion made by a user of the provider‟s or carrier‟s systems (e.g. the user of a library computer system)” Note: the OSP/library must show that it will block infringing materials or tools or hyperlinks in acknowledgment of a proper notice.
Borrow It! Wireless Networking A How-To-Do-It Manual for Librarians By Louise E. Alcorn and Maryellen Mott Allen ISBN: 9781555704780 Published: 2006 8.5 x 11 | 125 pp. | $70.00 http://www.neal-schuman.com/wireless-networking
Thank You For Your Time! email: firstname.lastname@example.org www.slideshare.net/lalcorn 2010 WebJunction article and webinar: http://www.webjunction.org/documents/webjunction/ Create_a_Smart_Wireless_Network_for_Your_Library.html My book: Wireless Networking for Libraries: A How to Do It Manual. Neal-Schuman, 2005. Please reproduce only with permission and attribution.