1. JOHN A. ATTURIO
58 Old Washington Street, Hanover, MA 02339
H-781-826-9512 C-781-789-6593
Jaa52@verizon.net
SUMMARY OF QUALIFICATIONS
• Operations Professional with expertise in the Telecommunications Field
• Highly skilled in field operations, process management and Customer call center and dispatch supervision
• Proven success in district oversight and systems installations, Audit and Project Management
• Resourceful in coordination of staffing for an Operations Department
SKILLS AND EXPERIENCE
Operations/ Client Services
• Developed and designed reports to track quarterly and YTD targets for the district fir the Northeast.
• Conducted performance assurance audits for customer service delivery, time reporting for field labor and
expense codes for all regions across The United States.
• Worked along with the team to certify the district with the implementation of ISO 9001 series for quality
management principles for delivery of consistent performance in the following areas:
 Customer Focus and Leadership
 Involvement of people with process approach
 System approach to management with focus on continual improvement
 Factual approach to decision making process
 Mutually beneficial supplier relationships
• Consistently met or exceeded profit margin goals; developed online sales/ operations guidelines, ensuring
company profit margins
• Oversaw installation, service and maintenance of hardware and software-based communications equipment;
analyzed and reduced inventory and shipping costs
• Established a successful operations department of installation, service and customer service call center
Project/ Staff Management
• Led and trained resource supervisors in field implementation of time and material billing procedures and IFAS
rollout, utilizing computer-based platform
• Estimated and project managed network cable plant projects: voice, data, video and sound; completed account
management during projects and post-cutover
• Directed, managed and trained staff of 150 in operations and customer service employees.
PROFESSIONAL EMPLOYMENT
Verizon Communications Boston, MA
Field Manager/District Staff Supervisor Audits and Compliance 1998-2015
JCI Communications Boston, MA
Project/ Estimator/ Installation Manager 1996-1998
Executone Information Systems, Inc. Westwood, MA
Installation/ Systems Upgrade Manager 1991-1996
Henkels & McCoy Telecommunications Braintree, MA
New England Operations Manager 1978-1991
EDUCATION/ TRAINING
Eastern Nazarene College Quincy, MA
Business Courses
New England Data, Data Cabling and Termination
Executone Information System, Performance Review, Achievement Cycle Course
Dale Carnegie, Certificate, Public Speaking 13 Week Course
Nynex Training Center, Agency Order Flow and Process