Filpping crisis response: What can the community do for you?
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Technology and social changes have empowered citizens to get information, self-organize, and participate in disaster response. While this provides new opportunities for crisis responders to become more effective, there are also challenges to navigate and risks to mitigate. Combining lessons learned from the commercial service industry and Information and Communication Technologies in an appriopiate manner, we can leverage this potential to support responders and help affected citizens to not only recover faster but also become more resillent.
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Filpping crisis response: What can the community do for you?
- 1. Flipping the response: What Can the Community Do For You? Kenny Meesters @k_meesters | k.meesters@gmail.com
- 3. Earthquake Haiti (Jan 2010)
- 4. Ushahidi & Frontline SMS
- 5. Earthquake Nepal (Apr 2015)
- 8. “ Timely information can save lives…Aid organizations must recognize that accurate, timely information is a form of disaster response in its own right.” - M. Niskala, Secretary-General of the IFRC, World Disasters Report 2005 The importance of information
- 9. 0 100 200 300 400 500 600 1900 1905 1910 1915 1920 1925 1930 1935 1940 1945 1950 1955 1960 1965 1970 1975 1980 1985 1990 1995 2000 2005 2010 Number of natural disasters EM-DAT (2014)
- 10. 1900 1905 1910 1915 1920 1925 1930 1935 1940 1945 1950 1955 1960 1965 1970 1975 1980 1985 1990 1995 2000 2005 2010 EM-DAT (2014) 0 50000000 100000000 150000000 200000000 250000000 300000000 350000000 400000000 Total damage of natural disasters
- 11. Modern day survival kit Social MediaMobile technology Community Information Management
- 14. The changing world of disaster management Informing (mass communication) Situational awareness (data gathering) Affected population Professional organizations
- 15. The changing world of disaster management Affected population Professional organizations Community response
- 16. Flooding Germany (May 2013)
- 17. Red Cross, Technisches Hilfswerke
- 19. Interactions
- 20. Opportunity: “Enhanced need assessment” Expand the reach of regular needs assessment activities better informed decision making by professionals Challenge: “Limited awareness of the unmet needs of the affected community by the professional communities” Interactions
- 21. Opportunity: “Make better use of available capacities” Bring community needs and capacities together Identifying, mapping, aligning, matching, brokering needs and capacities, or the gaps that exist between them Challenge: “inefficiencies in needs and capacity matching” Interactions
- 22. Opportunity: “Facilitate collaboration” between professionals and responding communities Help create a whole-of-community recovery network – Unified effort Empower volunteer groups Challenge: “Collaboration issues between professionals and volunteer communities ” Interactions
- 26. Get information
- 28. Big vs Small data
- 30. Community driven relief Relief
- 31. Community driven relief Relief
- 32. Cleaning up Brisbane Recover
- 33. Spontaneous, unbound, volunteers Recover
- 34. Technology supports: Big data
- 36. Webcare
- 37. Shift organizational thinking: C2 → Customer Care