Hugh Littleton - Effective Communication (Brought to you by Corporate College)

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Hugh Littleton, Professional Trainer of Corporate College, discusses the importance of effective communication. What are the various communication styles? How do you make a clear concise message? Learn more here. Brought to you by Corporate College.

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Hugh Littleton - Effective Communication (Brought to you by Corporate College)

  1. 1. Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District
  2. 2. Communication Styles
  3. 3. Clear, Concise Messages <ul><li>Effective Communication is when the message is received as intended. </li></ul>
  4. 4. Clear, Concise Messages <ul><li>Focus on the listener </li></ul><ul><li>Understand the message </li></ul><ul><li>Ask questions if the message is not clear </li></ul>
  5. 5. Factors that Influence <ul><li>Verbal </li></ul><ul><li>Visual </li></ul><ul><li>Vocal </li></ul><ul><li>7 % </li></ul><ul><li>55 % </li></ul><ul><li>38 % </li></ul>
  6. 6. Listening Misconceptions <ul><li>Hearing is the same as Listening </li></ul><ul><li>Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback. </li></ul>

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