1. Presentation
ON
Communication in the Workplace
Submitted To Submitted By
Dr. Syed Manzoorul Islam K.M.Ibrahim Khalilullah Tashin,
Professor Amit Guha,
University Of Dhaka Mahfuj,
Rahman,
Moniruzjaman
Department Of Tourism &
Hospitality Management
2. ‘Your message will get lost if it’s
not clear, concise, and high
impact! Get to the point quickly,
let the recipient know exactly
what you want, and use
attention-grabbing techniques
whenever possible.’
-Amy Btterton
3. The process by which information is transmitted
between individuals or organizations so that an
understanding response results
so Business Communication is :
Giving, receiving or exchanging information,
opinions, ideas, facts and thoughts by writing,
speech, visual means, so that the material
communicated is completely understood by
everyone concerned.
7. How the communication is to be made
Important to select an appropriate
medium for the message
Need to consider the needs of the
sender, the nature of the receiver and
the aims of the communication
Inappropriate medium can be a barrier to
effective communication
8.
9. Vast majority of problems in
business are caused by ineffective
communication in one form or
another
Businesses essentially human
focused organisations
Value of good communications
therefore inestimable
10.
11. What is the communication
aimed at
is an important factor:
The nature of the medium
and the content may depend
on who it is aimed at
Necessity of being sensitive
to the receiver
Should communication be
formal
or informal?
E.g.
12. E-mail communication:
◦ Does it need to adhere to normal rules
of spelling, punctuation and grammar?
◦ Is it appropriate to use text speak?
Is this OK 4U or is text 1 step 2fr?
◦ Are there different rules for different situations?
◦ How do you know what the receiver expects?
◦ What damage can be caused by inappropriate e-mail
messages?
13. Type of message may be an important factor in
determining the medium, content, approach, etc.
Good news?
Bad news?
Information?
Instruction?
Each of the above may require a different approach
and a different medium.
14.
15. What is the communication designed to
achieve?
This needs to be considered carefully to judge
the best method of delivery and to judge the
effectiveness of the feedback as to whether the
message has been successful.
16.
17. ICT has brought many
advantages but also has its
limitations:
◦ It enables speedy communication
◦ It can be cheap and save on
costs (e.g. videoconferencing)
◦ It can be expensive in hardware
requirements
◦ It can seem impersonal
◦ It can be abused
18.
19. Anything that prevents
successful
communication from
occurring
Complex and multi-
layered
Can be technical or
generated
by the medium used,
etc. but:
Main problem is human
behaviour and
psychology, e.g.
20. A significant factor
influencing successful
communication
Emotions - anger, frustration,
happiness, enthusiasm, need
to be defensive, desire to be
assertive, etc.
Body language – says far
more about communication
than we ever realise!
An enduring image – the message this
photograph was meant to send out was vital to
Middle East peace. What does the body language
of those in the image suggest is also being
communicated to the world?
Title: The handshake. Copyright Getty Images,
available from Education Image Gallery
(http://eig.edina.ac.uk)
