STEPS IN CONTROLLING

1. STEPS IN
CONTROLLING
Prepared by: FASNA M

2. 2
CONTROLLING
“ CONTROLLING IS DETERMINING
WHAT IS BEING ACCOMPLISHED, THAT IS
EVALUATING THE PERFORMANCE AND,IF
NECESSARY APPLYING CORRECTIVE
MEASURES SO THAT PERFORMANCE TAKES
PLACE ACCORDING TO PLAN”

3. 3
STEPS IN CONTROL PROCESS
1. ESTALISHMENT OF STANDARDS
2. MEASUREMENT OF PERFORMANCE
3. COMPARING ACTUAL PERFORMANCE WITH
THE STANDARDS
4. IDENTIFYING THE CAUSES OF DEVIATIONS
5. TAKING CORRECTIVE ACTION

4. 4
ESTABLISHMENT OF STANDARDS
A STANDARD ACT AS A
REFERENCE LINE OR A BASIS
OF EVALUATION OF ACTUAL
PERFORMANCE. IT SERVE AS
A TEST OF PERFORMANCE

5. 5
MEASUREMENT OF
PERFORMANCE
MEASUREMENT OF PERFORMANCE
OF VARIOUS INDIVIDUALS, GROUPS,
DEPARTMENTS OR THE WHOLE
ENTERPRISE.
IT MEANS THE EVALUATION OF
WORK DONE AND RESULT
ACHIEVED

6. 6
COMPARING ACTUAL PERFORMANCE
WITH THE STANDARDS
IT INVOLVE TWO STEPS
1. FINDING THE EXTENT OF
DEVIATIONS
2. IDENTIFYING THE CAUSES OF
DEVIATIONS

7. 7
IDENTIFYING THE CAUSES OF
DEVIATION
A DETAILED ANALYSIS IS MADE OF THE
CAUSES RESPONSIBLE FOR SUCH
DEVIATION.
THE DEVIATION MAY BE DUE TO ERRORS
IN PLANNING, DEFECTIVE
IMPLEMENTATION, CARELESS
OPERATIVE PERFORMANCE ETC……….

8. 8
TAKING CORRECTIVE ACTION
 CORRECTIVE ACTIONS ARE INITIATED ON
THE BASIS OF FACTORS CAUSING
DEVIATIONS FROM STANDARDS

9. 9
THANK YOU

10. 9
THANK YOU