What is controlling process ? The Controlling process is a four step process of establishment of standards, measurement of performance, comparison of actual and standard performance & taking remedial actions. Controlling process is a continuous and ongoing dynamic process in management of the organization. The control process assumes that performance standards already exists, and they do.
The Control Process Taking Remedial Comparison Actions. of Actual and Measurement Standard of PerformanceEstablishment Performanceof Standards
Establishment of Standards Standards are the plans or the targets which have to be achieved in the course of business function. They can also be called as the criterions for judging the performance. Standards generally are classified into two- a. Measurable or tangible b. Non-measurable or intangible Controlling becomes easy through establishment of these standards because controlling is exercised on the basis of these standards.
Measurement of Performance Measurement is an ongoing, repetitive process. Frequency of measurements depends on the type of activity being measured. Measurements methods may be quantitative as well as qualitative or a combination of both. Measurements should be related to standards set in the first step of control process.
Comparison of actual andstandard performanceo Deviation can be defined as the gap between actual performance and the planned targets.o Once deviation identified, manager has to think about various cause which led to deviation. The causes can be- a. Erroneous planning, b. Co-ordination loosens, c. Implementation of plans is defective d. Supervision and communication is ineffective, etc.
Taking remedial actions The manager has to detect errors and take remedial measures for it. Deviations should be analyzed. It is necessary to take follow up action.
Made By :- Karan Valecha (12BBL058) Akshit Gupta (12BBL022) Lakshya Garg (12BBL021) Shivam Parikh (12BBL038) Shubhanshu Khandelwal (12BBL026)