1. Karanjeet S Kohli
Mob: +91 9873581547
+91 99111 81547,
Email: kkohli001@gmail.com
Seeking a position at Middle Management level.
 Possess 9 years of experience in customer service, administration & Facility planning for Food
Service Equipment.
 Innovative professional, offering successful experience combining strategic insight, business
acumen and resource planning skills to contribute to organisational goals and profitability.
 Personable and polished soft spoken, possess excellent skills and successfully provide a high
quality of customer service prompting customer loyalty and retention.
 Determined success in Hotel Development with his know-how in the flow of Hotel Operations
Career History
1. Working with Supershine Kitchen Systems Pvt Ltd. – Gurgaon:
Supershine Kitchen Systems Pvt Ltd.(Feb 2016 till date)- is a turnkey Kitchen Dealer doing turney
projects pan india, we provide complete commercial kitchen setup.
 My role includes complete quotation procedure for the company. Supervising quotation
working with orders as well.
 Responsible for marketing for the company as well as work with the estimation team
and foolow up on ongoing tenders.
 Help quote for new tenders that we forwarded by me. Keep a check on catalogue
submition.
 Maintaining dealine set for project and develop evaluation tools/procedures to keep a
check on project quoted.
 Follow up with quotation process with the clients.
 Maintain a P.R with consultants and clients.
 My responsibilities even extended to after marketing and bringing LOI to the company
till the time we ordered equipment.
 Making Analysis Sheets for Project awarded to competition.
 Maintaing factory visits for the clients as n when in India.
 Working/ Meeting the consultants to understand the technical requirements and as a
PR person trying to convince them with the quote forwarded by removing doubts etc.
 Suprevising Auto Cad drawings, received and helping quote based on drawings.
After successful completuion of co-ordination of projects was promoted to
being the Service manager and later being the Brand Manager for the venture
KITCHENWALE.CO.IN
 In Kitchenwale.co.in was responsible for the development of the website. For the first
time in the Indian history a web portal of this scale was launched wherein one could
buy a small kirchen WORKTABLE to a full Water cooled COLD ROOM online.
 I was responsible for marketing of the website. The emtire look of the website ,
responsible for uploading the products on the same.
 Responsible for deciding the subscription fee on the website.
 I was also a part of the team who were responsible for deciding the privacy policy of
the website, helping with rhe payment gateway. Etc.
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2. 2. Worked with ITW India Pvt LTD. – Gurgaon:
ITW Equipment group is US based Company dealing in Commercial Kithen Equipment. We
manufacture Equipment for commercial cooking, refrigerations, for warewashing as well as equipment
required for food preperations in commercial kitchens .It is a Fortune 200 Company.
In the capacity of Projects Co-Ordinator Since Feb 2014 till Jan 2016
Key Responsibilities:
Estimation and Quotes
 Extends from Prepairing Quotes for Project Costing, to making of Comparitive Statements for
Projects that were won or for Projects lost.
 Comparing and analysing the quote with the Specifications received for various projects.
Ensure negligible deviation from the specifications in case of any Alternatives make or models
specified.
 Making of Kitchen Mechanical Data (KMD) Sheets.
 Compiling Quotes with Catalogue-Cutsheets.
 Prepairing Schedule for Food Service Equipments.
 Making internal comparitivies for Projects won on the basis of margins awarded to us/ if
margin paid to the dealer.
 Making analysis sheets for project lost:
Making a report of the costing submitted by the competition as per market analysis, so as to
highlight the major difference(cost,technical) in offers accepted and our brands.
 Checking PI/PO as per the models offered in the quotes and models listed in the PI/PO.
 Sending/Prepairing of various project reports/ Estimation reports for various PLC’s of ITW
showing the project in hand in year incorporating the various brands and the values of all
brands.
 Auto CAD presentation: cheking of auto cad drawings as per layout designed by the
consultants and inputting space for ITW machines. Etc.
Checking of drawings sent by dealers/Clients and making the quotes in sync with the space allocation
as well as the capacity/quantity as per the consultants in Consideration with the MEP.
3. Worked with Hotel Services Consultants – Gurgaon:
In the capacity of senior operations executive since Dec 2011 to Dec -2013 .
Key Responsibilities
 FSE Load Calculation and prepration of FSE schedule.
 Laundry Load calculations and preparation of Laundry Equipment Schedules.
 Making of Kitchen Mechanical Data (KMD) Sheets.
 Comparing and analysing the offers received with the specified Technical Specifications.
Ensure negligible deviation from the specifications in case of any Alternatives make or models
specified.
 Compiling Budgets together with Catalogue-Cutsheets received from various vendors/dealers.
 Helping in prepration of Schedule for Food Service Equipments/Laundry Equipments.
 Preparing Lock & Key Schedule, Telephone Schedules to ensure smooth operations.
 Prepairing Tender Specifications & BOQ’s for Kitchen Equipments. Also over viewing execution
of projects on site.
 Checking of shop drawings submitted by vendors.
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3. 3. Carlson Wagonlit (Gurgaon) as Sr. Travel Analyst
Reported to Floor Manager. March 2011 to nov 2011
Key Responsibilities
 As the company has its own travel portal and supports its corporate cliets (eg – H.P, Accenture
etc) on the online travel portal via email support as well as online bookings in the Hotel
websites etc .
 I was a part of the technical services team in order to provide a hassle free experience on the
online tool while booking as well as recording the bookings with the property/airline etc.
 Maintain a check on the escalation queue and a smooth experience to the clients (B-B only).
 Use of Sabre for checking routing to hotels n flight and check different packages booked.
4. WNS PVT. Ltd. (Gurgaon) as Sr. Customer Care Executive
Joined in May 2008 to March 2011
Key Responsibilities
 As the firm handles both flights and hotel stays, My responsibility was to help its global
customers in their hotel stays.
 First point of contact to solve any customer queries.
 Working with the email queue so as to avoid the hassle of calls(help in maintaining a minimum
call flow rate for the process), maintain minimum escalation for the escalation division.
 Maintain a quality target for the process. Also take up a escalation call whenever the process
demanded.
 As a senior agent was responsible for taking up escalation calls as well as guiding new agents
on the floor.
5. Barclays Shared Services Pvt. Ltd. (Noida)
Key Responsibilities:
 Joined Barclay as a Customer Service Executive and in a short span of time was promoted
to be a Process Expert main responsiblities included maintainance of login-logout efficiency of
the team, also to provide a daily report for team performance & Clent emails. Download new
update relating to process on a weekly basis (keeping the team well informed). Be a key
player in the team and to work with the management as well to eliminate any slags in the
team. Coordinate with Off-shore Team.
Trainings Attended
 Customer services Training
 Training attended while in ITW
PLS – Product Line Simplification
80/20 - Tool Box Training
In Lining Training
Hobbies and Interests
Traveling, Playing Basketball & Volleyball. Represented school at state level basket ball tournament.
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4. Strengths
Very disciplined and highly self motivated in my career. Good Team Player and Quick Learner. Very
strong at improvising and work well under stress and deadlines. Open to self-improving ideas and
feedback.
Educational Qualifications
 Graduate in Business Administraton with E-Comm From Meerut University
 Schooling from Meerut.-
Class XIth
& XIIth
from St John’s Sr. Sec School (CBSE Board)
Class Xth
St Mary’s Academy (ICSE Board)
 Proficient knowledge of Ms Excel, Ms Word, Internet usage, internet security essentials.
 Software Known: Basic knowledge of Auto Cad-2008, basic knowledge of Sabre.
Personal Information
Date of Birth: 01.10.1982
Father: Late Major D.S Kohli
Mother: Mrs P. Kohli, Retired govt official
Permanent Address: 433 Rajban
Meerut Cantt
UP – 250001
E-Mail: Kkohli001@gmail.com
Contact No: +91 99111 81547
+91 98735 81547
Contact Address: G-391, Rajinder Park
Gurgaon, Haryana
Languages known: English, Hindi, Punjabi
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