Resume

1. Technical Skills
Incident Management
Networking
Vmware Administration
Windows Server 2008
Automation & Optimization
Tools
Vmware Vsphere 6.0
PowerShell
HP Server Automation
HP Data Protector
Active Directory
Summary
Working as Specialist in TCS from 5 months as VMware Admin
In-depth knowledge in windows Server Administration.
Hands-on Experience of VMware
support through voice/email/chat
Extensive Subject knowledge of Networking
Protocols: DNS, DHCP, TCP UDP, ICMP, IP, ARP, NTP.
ITIL and CCNA, MCSE certified in 2017 with 3.7 years’
experience in IT operations.
CERTIFICATION AND LEARNINGS
Successfully completed Training of Linux Essentials
ITIL and CCNA certified
Attended TEDx Event on cloud computing.
Attended Server Optimization Webinar from Linked-in
Visited SRM India for Seminar on Cyber Security
Attended Green Chemistry for Awareness of Env. Pollution
UJJWAL CHATTERJEE
An accomplished professional with a dynamic
career of over 3.7 years in IT
Experience: 3.7 years Notice Period: 1 month
ujjwal.chatterjee@yahoo.com 08527405413

2. Expertise
Projects and Technology
Client 1 Deutshe Bank, Noida HCL offshore Support
Client 2 Deutshe Bank, Pune TCS onsite Support
Management Service Delivery, Identity & Access Management, Business Continuity Management , Reporting ,
IT Security, Mobility Management, Incident Management, SR Management, Change Management
Platforms Windows server 2008/2008R2 , Windows and MacOs
Databases Microsoft SQL 2012/ oracle 11g
Ticketing Service Now
Packaging Install shield, App-V (5.1), SCCM
Applications
HP SA Power-shell WINSCP Outlook 10
HPOE Active Directory Group Policy Manager Skype
HP ILO4 Server Manager Failover Cluster Manager Office 365
HP CSA DNS Manager Registry Editor Office 2010
HPNM
HPDP
IIS Manager
Command Prompt
Disk Clean-up
VMware
Treesize Free
checkpoint
Strengths
Excellent Communication skill to present points precisely and clearly.
Have been actively involved in SLA based as well as batch oriented projects
Handling complex Legacy based and Virtual Application.
Creating reports on Daily and monthly Basic SLA deck, Performance Matrix.
Good team player and have excellent interaction skill to coordinate and work within a team.
Adjust easily to innovative concepts and new environment and also recognized for providing quality
customer focused deliverables.
Goal oriented: results achiever, Meeting deadlines.
Creating a positive work environment.

3. Work Experience in TCS, 5 months as Analyst From DEC 5th 2017 Till Date
Working in Server Support which includes managing the infrastructure of banking client.
Creating Host’s, Clusters and Resource Pools, Virtual Machines in Data Center
Creating and managing virtual machine Templates and Clones.
Troubleshooting Virtual machines and resolving the issue on priority basis.
Up-gradation of VMware Tools and Hardware version in VM’s.
Checking the Task and Events for monitoring in case of failovers.
Addition and expansion of Data Stores as per the Disk provisioning service Request
VMotion and Storage VMotion of Virtual Machines
Moving VM’s from one LUN to another LUN using Storage VMotion
Creating Clusters for High Availability (HA) and Distributed Resource Scheduler (DRS).
Exposure to SAN/NAS/DAS/HBA, storage infrastructure/fabric (iSCSI,SCSI,SAS,IDE)
Troubleshooting clusters in maintenance mode and perform Patching.
Setting up basic roles such as File server group on cluster.
Creating new ESX Servers and upgrading the existing ESX to latest one.
Creating Baselines for deploying Weekly/monthly Patches using VMware 6.0
Daily FMO Checks for Windows Server which include High CPU utilizations, Memory,
Network issues, Disk space issues, Data store latency.
ESX Host BSOD/hung/crash Dump Analysis and providing RCA for Server Down.
Responsible for server deployments, which include application installations, operating
system updates and security patches
Worked on VMware Update Manager for updating or Patching for all ESX server Hosts.
Analysing the VM support logs for ESX Server and Vcenter logs for RCA.
Checking the Group Membership of user’s in AD to troubleshoot brokering issues.
Resetting the password of users in AD to remediate access issues.
Executing Unix scripts in HP Server Automation to deploy Patches on servers
Mass upgradation of Server subscriptions in (HP Cloud Automation)
Having Basic Understanding of Backup Tools such as IBM Tivoli and HPDP.
Checking Event Viewer and Failover cluster management for backup failure
Basic understanding of RAID and storage devices.
Possess in depth subject knowledge of Virtualization.
DNS,DHCP,AD,VPN, issues in Windows Server Environment
Good understanding of FSMO Roles and Active Directory
Worked in a ITIL Environment and logged tickets in SNOW
Scheduling meeting with vendor to escalate the critical unresolved issues.
Good logical reasoning, communication and troubleshooting skills
Creating Shift Handovers and Monthly SLA Report of the Team
Managing the ROTA and Adhoc shifts for effective Team Management
Serving as a Team Lead for achieving greater client appreciation.
Preparing Process Documents for the Team better Co-ordination

4. Work Experience in HCL,3.2 Yr. ISD as Senior Analyst From AUGUST 2014 Till 5 Oct 17
Server OS Installation, boot issues of OS - Microsoft Windows 2008/ 2008 R2/2012
Creating and logging Tickets in SNOW
Creating Virtual Machines through Templates in VMware
Restarting and troubleshooting VM’s assigned to the User’s.
In depth subject knowledge of Virtualization technologies: VMware
Schedules software installations/patching
Adding users and resetting there password in Active directory
Escalating and handling L2 issues in Incident Management with ITIL implementation.
Implementation of BCP for continuous service delivery 24*7
DNS,DHCP,AD,VPN, issues in Windows Server Environment
Good understanding of FSMO Roles and Active Directory
Installation, configurations, management updates, monitoring and generating reports of
Desktop/Server OS
Desktop and Mobility Server Management
Providing Enterprise Mobility Management using Mobile Iron
Providing a modern EMM solution that meets both user demands and IT security
requirements
Configure and Apply consistent data security policies across IOS, Android, and Windows 10
devices with Mobile Device Management (MDM) capabilities.
Bulk Enrolment of corporate owned devices with a service account such as Apple DEP
Device locks down and wipe any time through AirWatch and Mobile Iron
Responsible for applying appropriate Email labels to provide secure access to business
email, calendars, and contacts while preserving the native mobile user experience.
Providing Soft token to the user and troubleshooting the issues
Assigning correct profile and troubleshooting the login issues regarding profile of user’s.
Installing various mobile useful applications in Mobile devices through Voice support.
Providing Support in Email synchronization issues in IOS, Android and Blackberry devices.
Be able to distinct between a mobile application problem and a back end processing issue.
Interaction with the MDM vendor for product upgrades, support & enhancements
MAC & Windows Management through MDM
Handling Internet issues and Antivirus issues in Virtual Machines.
Hands on Knowledge on Blackberry Enterprise Server 12 Infrastructure
Troubleshooting Java for Applet related issues in Mac and windows.
Resetting Safari and Internet Explorer for troubleshooting related to login
Expertise in Outlook Client troubleshooting- 2010 & Outlook Web Access (OWA)
Subject knowledge of Microsoft Exchange 2010
Resetting OWA and PST files in Outlook.

5. Work Experience in HCL,3.1 Yr. ISD as Senior Analyst From AUGUST 2014 Till 5 Oct 17
Updating Symantec Endpoint Protection on virtual machines
Checking the firewall ports and rules that block the user’s connectivity.
Remediating issues such as AVOD, AVNIS, SEP unmanaged
Uninstalling and Reinstalling Symantec Anti-Virus using clean wipe
Ensuring SEP client communication with respective SEPM is established at all the times.
Pushing the updates in the SEPM server using clean wipe
Contacting/ co-ordinating with server owners to schedule a reboot if needed.
Installing flash players into virtual machines which are out of date
Login issues in the virtual machine such as checking the logs.
Pushing the updates in the SEPM servers
Accountable for ensuring all the Symantec Endpoint Protection Managers
(SEPM) are updated with latest definitions
Maintaining SLA for the tickets and monitoring the quality of the service
Creating reports with daily data of service request and providing process update if there is any.
Taking team meeting and updating shift members with daily challenges and achievements.
Ensure all the applications such as SEP, JAVA, Acrobat reader, IE, Tanium Clients, are
compliant and up to date on 99.50% machines in the network.
Running disk Clean-up and contacting the server owners in case of disk space issues.
Responsible for several daily, weekly and monthly reports sent to the client side
Declaration:
I state that the above provided information is true of my knowledge and I am responsible
for the information if provided information is incorrect.
Interest
Watching CBT nuggets, lynda.com & Pluralsight.com for self-Development.
Reading newspaper and blogs.
Travelling across places for creating memories.
Personal Information
Date of Birth: 6 Jul 1991.
Language Known: English, Hindi.
Sex: Male
Marital Status: Married
Nationality: Indian
Passport: Have a valid passport
Address: C 4 202 Lunkad Queensland Viman Nagar, Pune