The document discusses communication skills, including types of communication (verbal, non-verbal, written, oral), the communication cycle (source, message, encoding, channel, decoding, feedback), barriers to communication, the 7 Cs of communication (clear, concise, concrete, correct, coherent, complete, courteous), handshakes, and things to avoid in communication like poor posture and body language.

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Communication SkillsCommunication Skills

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 Types of Communication
 Non Verbal Communication
 Gestures, Body Language, Facial expression,
Eye Contact
 Written Communication, Pictures
 Oral Communication
 Speeches, Presentations ,Discussions,
Interpersonal communication

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 Communication Cycle
 Source Message Encode Channel
Decode Interpret Feedback
 Source : You need to be clear about why you're
communicating, and what you want to communicate.
 Message : The message is the information that you
want to communicate.
 Encoding : Transferring the information you want to
communicate into a form that can be sent and correctly
decoded at the other end.
 Contd..

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 Communication Cycle
 Channel : Verbal including face-to-face
meetings, telephone and videoconferencing; and
written including letters, emails, memos, and
reports.
 Decoding : Errors can result in if decoder does
not have the sufficient knowledge.
 Receiver : Audience and their response.
 Feedback : Verbal and non verbal reactions to
your communicated message.

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 Barriers to Communication
(Or Communication Noise)
 Physical / Environmental : Standing near loud
speaker, poor lighting or background noise etc.
 System / Organizational : Unclear Organizational
structure , undefined roles, lack of supervision or training
etc.
 Attitudinal / Psychological : Anger, Sadness ,
personality conflict etc.
 Individual Linguistic Ability / Semantic Noise: Use
of jargons, difficult words or inappropriate words.
 Contd..

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 Barriers to Communication
(Or Communication Noise)
 Physiological impairment : Ill health, deafness,
blindness etc.
 Presentation of Information / Cultural :
Consider audience. Stereotypical assumptions can cause
misunderstanding.
 Syntactical / Ambiguity of words : Grammatical
mistakes or use of similar sounding words.

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 7 Cs of Communication
 Clear
 When writing or speaking to someone, be clear about
your goal or message. What is your purpose in
communicating with this person?
 To be clear, try to minimize the number of ideas in each
sentence. Make sure that it's easy for your reader to
understand your meaning.
 Concise
 When you're concise in your communication, you stick to
the point and keep it brief.
 Are there any adjectives or "filler words" that you can
delete? You can often eliminate words like "for instance,"
"you see," "definitely," "kind of," "literally," "basically,"
or "I mean."
 Concrete
 When your message is concrete, then your audience has
a clear picture of what you're telling them.
 Contd…

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 7 Cs of Communication
 Correct
 When your communication is correct, it fits your
audience.
 Do the technical terms you use fit your audience's level
of education or knowledge?
 Coherent
 When your communication is coherent, it's logical. All
points are connected and relevant to the main topic, and
the tone and flow of the text is consistent.
 Complete
 In a complete message, the audience has everything
they need to be informed and, if applicable, take action.
 Have you included all relevant information – contact
names, dates, times, locations, and so on?
 Contd…

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7 Cs of Communication
Courteous
 Courteous communication is friendly, open, and honest.
There are no hidden insults or passive-aggressive tones.
 You keep your reader's viewpoint in mind, and you're
empathetic to their needs.

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 Handshake
 A well gripped and strong handshake creates a
positive impression.
 A weak, limp, dead fish handshake =Disinterested
and a cold person
 Strong, well gripped handshake =Warm, friendly
and enthusiastic person
 Well gripped handshake with his palm facing down
=A dominant person
 Handshake with his second hand holding the
wrist/arm =Diplomatic person

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Strictly No No…Strictly No No…
 Feet dragging : Implies lethargy - unlikely to
impress.
 Head down : Suggest timidity, again not a
positive impression.
 Shoulders
drooped : Could imply lethargy and
weariness.
 Weak handshake : Implies meek and ineffectual
personality.
 Shifty eyes : Suggests nervousness
 Arms crossed on
chest : Suggests a defensive stance
 Fidgeting : Implies nervousness
 Hands in pockets : Implies you have something to
hide.

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