Basics Communication Skills


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A brief presentation on the Communication Skill Basics which deals with the Type of the Communications, Communication Cycle, Barriers to Communication and 7C's of Communication.Also added some basics of body language.
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Basics Communication Skills

  1. 1. SWOT AcademySWOT AcademyCommunication SkillsCommunication Skills
  2. 2. SWOT AcademySWOT Academy Types of Communication Non Verbal Communication Gestures, Body Language, Facial expression,Eye Contact Written Communication, Pictures Oral Communication Speeches, Presentations ,Discussions,Interpersonal communication
  3. 3. SWOT AcademySWOT Academy Communication Cycle Source Message Encode ChannelDecode Interpret Feedback Source : You need to be clear about why yourecommunicating, and what you want to communicate. Message : The message is the information that youwant to communicate. Encoding : Transferring the information you want tocommunicate into a form that can be sent and correctlydecoded at the other end. Contd..
  4. 4. SWOT AcademySWOT Academy Communication Cycle Channel : Verbal including face-to-facemeetings, telephone and videoconferencing; andwritten including letters, emails, memos, andreports. Decoding : Errors can result in if decoder doesnot have the sufficient knowledge. Receiver : Audience and their response. Feedback : Verbal and non verbal reactions toyour communicated message.
  5. 5. SWOT AcademySWOT Academy Barriers to Communication(Or Communication Noise) Physical / Environmental : Standing near loudspeaker, poor lighting or background noise etc. System / Organizational : Unclear Organizationalstructure , undefined roles, lack of supervision or trainingetc. Attitudinal / Psychological : Anger, Sadness ,personality conflict etc. Individual Linguistic Ability / Semantic Noise: Useof jargons, difficult words or inappropriate words. Contd..
  6. 6. SWOT AcademySWOT Academy Barriers to Communication(Or Communication Noise) Physiological impairment : Ill health, deafness,blindness etc. Presentation of Information / Cultural :Consider audience. Stereotypical assumptions can causemisunderstanding. Syntactical / Ambiguity of words : Grammaticalmistakes or use of similar sounding words.
  7. 7. SWOT AcademySWOT Academy 7 Cs of Communication Clear When writing or speaking to someone, be clear aboutyour goal or message. What is your purpose incommunicating with this person? To be clear, try to minimize the number of ideas in eachsentence. Make sure that its easy for your reader tounderstand your meaning. Concise When youre concise in your communication, you stick tothe point and keep it brief. Are there any adjectives or "filler words" that you candelete? You can often eliminate words like "for instance,""you see," "definitely," "kind of," "literally," "basically,"or "I mean." Concrete When your message is concrete, then your audience hasa clear picture of what youre telling them. Contd…
  8. 8. SWOT AcademySWOT Academy 7 Cs of Communication Correct When your communication is correct, it fits youraudience. Do the technical terms you use fit your audiences levelof education or knowledge? Coherent When your communication is coherent, its logical. Allpoints are connected and relevant to the main topic, andthe tone and flow of the text is consistent. Complete In a complete message, the audience has everythingthey need to be informed and, if applicable, take action. Have you included all relevant information – contactnames, dates, times, locations, and so on? Contd…
  9. 9. SWOT AcademySWOT Academy7 Cs of CommunicationCourteous Courteous communication is friendly, open, and honest.There are no hidden insults or passive-aggressive tones. You keep your readers viewpoint in mind, and youreempathetic to their needs.
  10. 10. SWOT AcademySWOT Academy Handshake A well gripped and strong handshake creates apositive impression. A weak, limp, dead fish handshake =Disinterestedand a cold person Strong, well gripped handshake =Warm, friendlyand enthusiastic person Well gripped handshake with his palm facing down=A dominant person Handshake with his second hand holding thewrist/arm =Diplomatic person
  11. 11. SWOT AcademySWOT AcademyStrictly No No…Strictly No No… Feet dragging : Implies lethargy - unlikely toimpress. Head down : Suggest timidity, again not apositive impression. Shouldersdrooped : Could imply lethargy andweariness. Weak handshake : Implies meek and ineffectualpersonality. Shifty eyes : Suggests nervousness Arms crossed onchest : Suggests a defensive stance Fidgeting : Implies nervousness Hands in pockets : Implies you have something tohide.
  12. 12. SWOT AcademySWOT Academy Thank You !Thank You ! Visit us onVisit us Write to us onWrite to us