Managing Diversity

568 views

Published on

  • Be the first to comment

  • Be the first to like this

Managing Diversity

  1. 1. HRD PROGRAMS FOR DIVERSE EMPLOYEES EP JOHN 11397044 II MBA 1
  2. 2. 2
  3. 3. GLOBALIZATION DEFINED•Globalization refers to the:–“increasing integration of economies around theworld, particularly through trade and financial flows.”–“movement of people (labour) and knowledge(technology) across international borders.”–“Globalization is “a process by which a givenlocal condition or entity succeeds in traversingborders and extending its reach over the globe,and in doing so, develops the capacity to rivalsocial condition or entity as local.” 3
  4. 4. CHARACTERISTICS OF GLOBALIZATION•According to Thomas Friedman (2000),globalization has the following characteristics:–Free-market capitalism as the driving idea–Dominant culture (“Americanization”)–Spread of technology–Demographic changes (migration)–Power structure•between nations and global markets•between individuals & nations 4
  5. 5. GLOBALIZATION: OPPORTUNITIES•Offers extensive opportunities forworldwide development•More rapid & cheaper travel/transportation•Free trade•Spread of human rights/freedom•More education opportunities•Cultural understanding•Access to information 5
  6. 6. IMPLICATIONS•Biculturalism Values•Cultural adaptability Behaviours•Training Symbols•Self-examination Diversity•Change of behaviors Religion•Time Space•Language use Age•Sensitivity Attitude•Education 6
  7. 7. 7
  8. 8. 8
  9. 9. 9
  10. 10. 10
  11. 11. 11
  12. 12. COMPONENTS OF A DIVERSIFIED WORKFORCE Gender AgeRacial and ethnic Minorities Other Religious affiliation Workforce Veteran status Immigrants Sexual orientation Diversity Expectations and values Lifestyle Physically and Skill levelmentally disabled Educational level Economic class Workstyle Function and/or position within the company12
  13. 13. 13
  14. 14. 14
  15. 15. 15
  16. 16. ESSENTIALS MANAGING DEIVERSITY♦ COMMITMENT (ALL)♦ LEADERSHIP♦ AWARENESS/TRAINING♦ MUTUAL RESPECT♦ LEGAL BINDING♦ COMMUNICATION♦ NO-DISCRIMINATION 16
  17. 17. BENEFITS OF DEIVERSITY 17
  18. 18. 18
  19. 19. 19
  20. 20. 20
  21. 21. 21
  22. 22. 22
  23. 23. 23
  24. 24. 24
  25. 25. 25
  26. 26. 26
  27. 27. 27
  28. 28. 28
  29. 29. 29
  30. 30. 30
  31. 31. MANAGING DIVERSITY WILL LEAD TOENHANCED CUSTOMER SATISFACTION 31
  32. 32. 32

×