Communication

602 views

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
602
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
6
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Communication

  1. 1. THE PURPOSE OF COMMUNICATIONPlanning Organising Staffing Leading Controlling Communication External Environment Customer Suppliers Stockholders Government Community Others
  2. 2. COMMUNICATION PROCESS SENDER OF THE MESSAGE USE OF A CHANNEL TO TRANSMIT THE MESSAGE RECEIVER OF THE MESSAGE NOISE HINDERING COMMUNICATION FEEDBACK IN COMMUNICATION
  3. 3. COMMUNICATION IN THE OTGANISATION M UPWARDDOWNWARD HORIZONTAL A E IB C D F G H J K L
  4. 4. BARRIERS IN COMMUNICATION LACK OF PLANNING UNCLARIFIED ASSUMPTIONS SEMANTIC DISTORTION POORLY EXPRESSED MESSAGES
  5. 5. GUIDELINES TO IMPROVE COMMUNICATIONClarify the purpose of the messageUse intelligible encodingConsult others’ viewsConsider receivers’ needsUse appropriate toneUse appropriate languageEnsure credibilityGet feedbackConsider receivers’ emotions and motivationsListen

×