The Importance Of Communication And Effective...

The Importance Of Communication And Effective...
Success in any environment is built around efficient and effective communication. Successful
communication requires clear, concise and correct information being delivered in a form which
cannot be misinterpreted or misunderstood. Through communication, we attempt to convey thoughts
and objectives to others, with the intention of achieving successful performance.
Communications can only be successfully understood when both sender and receiver comprehend
the same information and in current times with industries technology progressively developing and
at a fast pace it has become increasingly important for individuals to have good communicational
skills.
For section 1 of the module I will be identifying and explaining the relevance of the effective
communication in management, this will be achieved by analyzing the relevance of the
communication cycle by understanding the key importance of using both the 5 C's of
communication and selecting the correct tone, language and level of formality for management
communications. This process will be assessed in both verbal and written communication methods.
For the second section of the module I will reflect and develop effective communications skills. I
will develop criteria and create a questionnaire to evaluate my own abilities in verbal and written
communications. Using the feedback received from my colleagues I will identify strengths and areas
which require improvement.
Section 1 – Understand the importance of effective
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The Importance Of Nonbal Communication
Non–verbal Communications. Non–verbal Communications is an essential aspect of cross–cultural
business communication is non–verbal communication. Non–verbal communication used more
often than verbal communication, as approximately seventy percent of our conversation is non–
verbal. Non–verbal communication can take the form of eye contact, the firmness of a handshake,
the speaker distance, facial expressions, touching and hand gestures are all critical factors to
consider when approaching international business assignments (see Appendix B). A non–verbal
behavior can cause mixed signals and misunderstandings, which do not reflect well on a
representation of the company. Eye contact and eye movement have very different meanings across
cultures. In North America when doing business with a client, it is courteous to establish eye
contact, which shows the client you are listening to his opinions and proposals (Sweeney & Hua,
2010). However many cultures differ in the way eye contact is considered respectable. Various
researchers have conducted to identify the different methods that should intertwine within the
speech, gestures, facial expressions, and body language. In Mexico, for example, looking someone
in the eye can be regarded as aggressive (especially among males), and flirtatious when made
between men and women. In Mexico, look at clients near the eye, but not actually in the eye
(Mintu–Wimsatt et al., 2002). Many North Americans who do not understand this cultural

Communication : The Asbjectages And Disadvantages Of...
Telephone calls is a major way that we communicate at TSL as we can contact most people
automatically and get what we need quickly. An advantage to this method is that there is a way to
contact every member of staff within the office or in the field by calling them. It is also a good way
for service users and other professionals to contact the office when they need information regarding
our service or when something needs to be passed on straight away. A disadvantage to this method is
that people may not be able to talk straight away and someone might take a message for the person
we are trying to contact to call back straight away, sometimes the messages are not passed on in the
correct manner.
Verbal advantages
Speed – A verbal message can be conveyed quickly.
Feedback easily obtainable – Immediate feedback can be sought to ensure the communication was
understood or conversely the recipient can request clarification.
Promotes networking – Verbal communication allows Informal communication to develop which
promotes networking or the relationship building.
Conveying emotion – Verbal communication provides the medium to express emotion such as
excitement or disappointment.
Verbal disadvantages
Limited dialect – the words we use reflect our experiences and may incorporate colloquialism or
jargon, which the recipient does not understand.
Language barriers – Our audience is dependent upon the languages we can converse in. This could
limit an audience.
Misinterpretation –how something is said often determines what the listener hears. Cultural
differences could cause confusion or offence.
Disabilities/speech problems – verbal communication is not suitable if the intended audience has
hearing problems or the communicator has speech problems.
Non–Verbal Advantages
Disabilities/speech problems – depending on the communication to be conveyed this may range
from a simple hand shake and smile greeting to written communication.
Impression management – a conscious effort can be made to project a desired image by presenting
oneself in a way which we determine will have a positive impact, depending on the desired
outcome.
Accessibility – non–verbal communication can be delivered at a time

Important Basis For Patient Centred Communication
Therapeutic communication is seen as a complex skill that involves much subtlety and requires a
range of different approaches (Jones, 2009). The importance of therapeutic communication and
professional relationships with patients as a prime means of attaining healthcare treatment found to
be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic
communication can create a nurse–patient relationship that enhances choice and responsibility,
improves patient input and cooperation and thereby maximizes care outcomes (Rosenberg and
Gallo–Silver, 2011). By integrating knowledge with compassion, the skill of therapeutic
communication is regarded as the nurse's greatest asset in reducing stresses and establishing a bond
(Rosenberg and Gallo–Silver, 2011). Therefore, person–centred communication is regarded as the
mandatory fundamentals in health professions (O'Toole, 2012). Attaining person–centred
communication is often challenging and it is essentially required in health professions (O'Toole,
2012). One of the important basis for patient–centred communication is the effective listening
(O'Toole, 2012). This essay briefly explains the various components of active listening skills that
enhance therapeutic communication. Finally this essay concludes with a self–assessment of the
current knowledge and skills that the author possess, followed by a development plan that shows the
goals and strategies that can be used to improve author's active

Communication in Criminal Justice
Many criminal justice professions require candidates to possess strong oral and written
communication skills. The essence of communication is the conveyance of a message from sender to
receiver. Often times you will find that there is interference that may hinder your communication
with the receiver. In the communication process, the parties involved engage in certain unconscious
behaviors that direct the flow of communication. There is a step by step process that can be broken
down into a communication model. The process begins with the sender. The sender of the message
is the party who had an original idea to pass along. The sender breaks down the message into
concepts that can be accepted by the receiver. Between the sender and ... Show more content on
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The persuading style of communication involves information–sharing and acceptance techniques.
Interviewing is an example of the persuading style. It is really a matter of a police officer is
attempting to persuade someone to reveal information that may be against his or her best interests in
a court of law. The problem–solving style of communication is a very beneficial and productive
method. "Police officers attend crime watch meetings and community awareness meetings in an
effort to resolve not only the problems with crime but also with situations that foster an atmosphere
for criminal acts to occur" (COMMUNICATION: WORDS ARE NOT ENOUGH, Chapter 1pg 7).
The benefits of using different communication styles are the different responses that you get from
each one. I believe that persuading style is one of the most effective because interrogation officers
often get a witness to admits something that they never saw and get the accused to admit a crime
that they may have not ever committed. One problem with the persuasive style of communication is
that it is not always productive. Communication exists on two levels: verbal and nonverbal. The
importance of communication styles in Law Enforcement Verbal communication is not only
comprised of the spoken word but of the written word as well. Reports, memoranda, and directives
are all vital to the transmittal of information within a law enforcement agency. Verbal
communication is very important due to the many reports

The Principles Of Effective Communication
Abstract Within nursing, there is a very delicate balance between a nurse and her patient that must
be maintained if the patient is to receive the care that he or she is entitled to receive. The patient
must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in
order for this to be the case, the nurse must first provide therapeutic communication effective
enough to elicit such a response in her patient. There are both verbal and non–verbal components
within the nurse–patient relationship. These components greatly influence how a nurse and patient
will relate to each other and, ultimately, greatly influence the care that the patient receives.
Introduction When discussing the ... Show more content on Helpwriting.net ...
Effective communication is of tantamount importance in the scope of a successful nursing practice.
It depends heavily upon both verbal and non–verbal methods (AJN). It is inclusive of both
behavioral and speech components. Being efficient in both delivering and receiving messages
between the nurse and the patient helps initiate and maintain a healthy relationship. Employing both
verbal and non–verbal communication between the nurse and the patient will help ensure that the
relationship they share remains satisfying to both parties. Therapeutic Communication There are
many factors that can influence how effective therapeutic communication is. These factors can
include such things as age, culture, gender, language, willingness, and cognitive and developmental
levels. For patients that wish to participate actively in their own health care, effective therapeutic
communication is extremely important (Mass. Dept. of Higher Ed.). Verbal communication includes
the physical spoken words that results from functional cognitive and physiological mechanisms that
result in, recognize, and receive speech (Hood). Nurses employ many different strategies so that
they may communicate effectively. Nurses use open–ended questions when asking their patient for
information (Dwyer, M.). This requires the patient to respond with more than simply "yes" or "no,"
and facilitates further communication between the nurse and patient. An example of an open–ended

Effective Communication And Nonverbal Communication In The...
Nonverbal Communication at Workplace
Effective communication can be utilized to enhance execution and to deliver desired outcomes, in
the work environment. There are numerous non–verbal prompts that are utilized regularly in the
working environment, the vast majority of which are stronger that spoken language. A handshake
can demonstrate a solid impression, despite it is positive or negative, in a professional environment.
Men tend to have preferred handshaking skills and behavior over women do; handshakes ought to
welcome, solid however not overwhelming (Rodrigo, 2013).
Work environment touching is frequently disheartened because of conveying blended messages,
however handshakes are typically encouraged and acknowledged in most cases. Another imperative
non–verbal sign is eye to eye connection, which can be utilized both decidedly and contrarily in the
working environment. For example, in the United States, eye to eye connection passes on sincerity
and genuinely; making eye contact is a challenge to open correspondence, and implies the
requirement for input. Interestingly, maintaining a strategic distance from eye to eye connection
signals distrust, lack of interest or suspicion; prolonged eye to eye connection or a gaze implies
animosity or being a tease (Henman, 2009).
In the work environment, dressing professionally is something most businesses require, it
demonstrates trust in oneself. Dressing professionally incorporates clothes that are worn, individual
cleanliness

Acchiles
The Use of Non–verbal Communication CMN 2132Y Non–Verbal Communication Natalie
Montgomery Junhao Huo 6280990 2015.08.06 Non–verbal communication, means is how people
can send and receive messages withthrough wordless cues. In other words, non–verbal
communication means that people can talk to each other without actually talking. This includesIt
concludes numerous behaviours, for examples, body language, touch, voice, eye movement,
behaviors and facial expressions. Indeed, non–verbal communication contains almost all the
methods to expressing feelings and emotions without talking;. Hhowever, how do weto explain that
why ... Show more content on Helpwriting.net ...
I was the a member of Group 15, Block C, so I was allowed to get into the classroom at 1:00 pm as
well as the Block C. However, when I got into the classroom, talking was not allowed during the
entire game period in the classroom. It meant you cannot could not communicate with other players
by talking, only non–verbal communication was allowed. At that time, I was actually mad a bit mad,
because I was thinking, that "wWho can play porker without talking?" However, no talking was the
rule for the game and the professor wanted to let us know andus to understand realize that how to
use non–verbal communication in the reality. At the same time, it was the crucial goal for the game,
in my opinion,: was how to express your emotions and transmit messages without talking in your
real life and in a proper situation. So, during the game play, I was going to explore three aspects:
how to send messages throughby eye behaviours, the use of body language, and the functions of
touch and voice. In this report, I would like to introduce how the game was played on July 2nd and
discover the use of non–verbal communication within a group settings andin an actual situation. To
this day, I still remember tThe atmosphere in the classroom before the beginning of the game, it was
confused, unstable, and strange b. Because everyone wasall the people worried about that why we
were not

Group Communication Essay
Group Communication Effective group communications come in forms of verbal and non–verbal
techniques. Essential parts of the entire group's contribution are that the group contains full
participating members, the group is diverse, and that the diversity is recognized and respected
(Hartley, 1997). In the videos viewed, three were evaluated on the effective and ineffective
communication skills of the participants and suggestions made on how they could improve. The
videos are titled, "Planning a Playground", "Helping Annie", and "The Politics of Sociology.
Planning a Playground
For the impact diversity plays on group member's communication styles, I choose the video titled
"Planning a Playground". In this video, community ... Show more content on Helpwriting.net ...
Written material could be prepared before the group met and used to make occurrences clearer to
members, who have no knowledge of the subject. The other method is telephones, which can assist
the members to gain better understanding of each other. In the use of telephones there is the reduce
chance of discrimination since the members can not see each other (if they have not met prior– in
some incidences here).
Annie
To address the verbal and nonverbal interaction among the members of a group the video titled
"Annie" best illustrates this. In the video there is clearly both listening and miscommunication going
on. The setting of this video is that the title character, Annie is a high school girl, who seems to be
suffering from a possible eating disorder as well as depression (Understanding Relationship–
Helping Annie, 2008). A nurse from a school has called upon a meeting with a psychiatrist and a
social worker to seek out a possible treatment plan for Annie. In "Annie", again the physical setting
and placement of participants play an important part in the communication style. Two of the
members are sitting side–by–side on a couch while the third person sits in her desk chair across
from the couch. The person in the chair is not only able to make eye contact with the other two but
also is in a physical position to see their verbal and non–verbal communications. The two

How To Evaluate Effective Communication
Ac 2.1 Evaluate different communication methods and how these are used to best effect
Two–path procedure of achieving common comprehension, in which members not just trade
(encode–disentangle) data, news, thoughts and emotions additionally make and share meaning.
When all is said and done, communication is a method for interfacing individuals or spots. In
business, it is a key capacity of administration – an association can't work without communication
between levels, offices and representatives (BusinessDictionary.com, 2017).
Different communication methods and how they are used
I) Verbal communication:
Verbal communication is the utilization of words in discourse to pass on a message. One individual
talks and ... Show more content on Helpwriting.net ...
Without these diverse strategies for communication accessible today, it would take ages for us to
complete business as productively as it is done today and with a similar speed (Tutorialpoints.com,
2017).
Effective communication in an association expands profitability, diminishes worker turnover and
enhances office environment. Whether a chief or standard representative at the association, the
better you impart – as troublesome as it may be now and again – the better working connections
you'll have. Not everybody, nonetheless, originates from solid communication foundations, so it's
vital to update new workers regarding essential specialized techniques. All things considered, a
couple of communicators in the work environment don't render an indistinguishable outcomes from
10 communicators in the work environment (smallbusiness.chron.com, 2017).
Conclusions/recommendations
The ability to impart data precisely, clearly and as proposed, is a crucial life aptitude and something
that ought not be disregarded. It's never past the point where it is possible to take a shot at your
relational abilities and by doing as such enhance your personal

Communication In Non-Verbal Communication
For this experiment it was hypothesised that non–verbal communication will establish a more
favourable first impression than verbal communication. The FIS was used to rate the favourability of
an impression, with a higher score indicating a more favourable impression. The hypothesis was
supported by the results of the experiment as non–verbal communication had an FIS score of
902.16mm out 1300mm while verbal communication had a score of 823.10mm out of 1300mm. The
non–verbal impression score was 76.9 points higher than verbal, which is significantly more and
shows that non–verbal was more likely to induce a favourable impression. These results support,
Dion, Berscheid and Walster's "What is beautiful is good" theory, that in social interactions, physical
appearance has a stronger influence on first impressions than other factors. (Whetham, Day, 2003)
Although there has been no relationship found between attractiveness and personality, like the
"What is beautiful is good" hypothesis suggests, it is commonly assumed that attractiveness will
equate to friendliness and likability (Eagly et al.,1991) This theory can be supported indirectly
through this experiment as the results showed that non–verbal communication, such as physical
appearance and facial emotions, were found to create a more favourable impression than verbal
communication, suggesting that the appearance of the individual affected their likability. This
experiment had low external validity and therefore

Unit 4222-301 Promote communication in health, social care...
Unit 4222–301 Promote communication in health, social care or children's and young people's
settings
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate
People communicate to:
Make, develop, build and maintain relationships
Express feelings, wishes, needs and preferences
Express and share thoughts and ideas
Give and receive support
Express, share, give and gain information
Obtain and share information
Gain reassurance and acknowledgment
Express needs and feeling
Communication can be carried in many ways and also both a formal and informal manner. Within a
social care environment it is most important that the information is recorded as the ... Show more
content on Helpwriting.net ...
There are numerous different methods and styles to communicate. When communicating all of our
five senses are used to receive information: The five senses and methods being:
Visual – seeing
Auditory – hearing
Olfactory – smelling
Kinaesthetic – feeling
Gustatory – tasting Communication methods can be split into two categories: Verbal and Non–
verbal.
Verbal communication: Vocabulary, words and different languages Tone of voice Pitch (for example,
high or low) Verbal methods of communication such as face to face & telephone conversations
Auditory methods – recordings, videos
Non–verbal communication: Eye contact Signs, symbols or pictures. Visual clues (now and next
chart, timetable. PECS (picture exchange communication)). Writing (Written methods – letters,
notes, reports, posters, leaflets)
Using objects Touch Physical gestures (Hand and facial gestures (non verbal) which usually shows
emotions and feelings). Body language and emotions Lip reading Electronic/digital – emails,

websites, text messages, video Sign language – baby sign, Makaton, British sign language Tactile
methods – braille
At certain times one must adopt their style of communication to meet individual needs and use
various aids to help them embrace their communication.
Autism – People with autism have difficulties with both verbal and non–verbal language. Always
use

COR109 Essay
Assessment Task–
Evaluate the extent to which electronic communication enhances or detracts from the quality of
interpersonal communication compared to face–to–face communication. Your analysis must engage
with three elements of interpersonal communication (for example, eye contact or gestures) and
discuss how each is affected by one particular electronic channel of communication. Your essay
should be grounded in communication theory from appropriate academic sources.
Name:
Student I.D:
Date due:
Word Count: 1011
Tutor:
Electronic communication plays vast roles in the way individuals communicate in today's society,
this has created a significant change to the quality of interpersonal ... Show more content on
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Consequently making instant text messaging an un–reliable way of exchanging information
effectively.
Facial expressions through non–verbal communication are a sufficient way in listening, expressing
emotion and giving feedback. Non–verbal communication is a vital element of interpersonal
communication as it helps express emotion and personality through the process of exchanging
information (Eunson 2012). Non–verbal signals such as facial expressions can be defined as

Qualities of Nursing
The essay focuses on the exploration and demonstrates the understanding of variety of theories that
relate to self and interpersonal communication. It has been supported by vignettes from the first
practice experience as a student nurse and by using relevant literature to support my argument. The
essay contains scenarios that are based on the personal experience that I encountered in the clinical
placement. I did make sure that the maintenance of private and confidentiality was covered. It is
done by using pseudonyms and by not using the exact place that it occurs.
A nurse is a person who inhibits a distinctive social world of lived experiences. A person is a
conscious being and seen as a particular person. According to Stevens (1996), ... Show more content
on Helpwriting.net ...
Familiar faces may make us more likely to start a relationship and continue it. Nervous facial
expression hinders other`s perception of our competence and persuasiveness. Nonverbal cues can
provide information we may not want dispelled. Our decoding ability arises at a young age and
increases as we get older, influencing our daily lives whether we are aware of it or not'' (Dunn, L.J.
2009).
Non–verbal can do interchange verbal method in communicating. However in Mrs Jones case, I
cannot always depend on what I assumed or how I construe what Mrs Jones feels, as people, do
occasionally interpret her non–verbal differently from what I interpret. For instance, Mrs Jones
appeared to be unsettled in one occasion. In this situation, relying on her facial expression, she
seems to be in distress in pain. Once I seen the situation, I immediately reported it to the nurse in–
charge on the bay. The nurse immediately attended Mrs Jones and asks if she is in any pain. Mrs
Jones shakes her head, in a way of saying 'No'. The nurse interprets it; she is not in any pain and told
me that; ''I think Mrs Jones is not comfortable with the air mattress''. Personally, I am not contented
to what the nurse interpreted, as I think that Mrs Jones shakes her head by telling she do not
understand, as while she shakes her head, her facial expression also appears to be in confusion. I
interpret it as; Mrs Jones did not manage to catch what the nurse

Student Nurse: The Interactive Model
The Interactive Model is a responsive approach, with distinctive steps in essential factors; modelling
positive behaviour, engaging and evaluate their understanding. It aims to give individuals a positive
mental picture of what is required of them, building up the power of observation and communication
techniques, which with the support of the student nurse through various communication techniques
can give Jamie a mental picture of what is going on and begin the basis of communication between
each other to gain consent for all the nurse requires to do. Congruence between verbal and non–
verbal communication is required to make it effective in terms of satisfaction for the patient,
(Docherty and McCallum 2009). With Jamie having no mental capacity, closed questions

Professional Nursing Communication
Professional communication is imperative in nursing practice for the provision of quality care. It
provides the mechanism for treating a patient in a holistic manner, to deliver person centred care.
Professional communication is important in nursing as it establishes person centred and a
therapeutic approach to care. It is achieved through various forms of verbal and non –verbal
communication and the use of accurate documentation. Professional communication is fundamental
to nursing. Therefore, it is essential to explore the methods of communications that can be utilised
and the importance of these methods. Finally, examining person centred care, verbal and non–verbal
communication and documentation.
According to the Nursing and Midwifery Board ... Show more content on Helpwriting.net ...
Communication in a healthcare team keeps all the necessary and varies role within the health care
team informed, this is especially effective through documentation. Documentation is used to store or
record a patient's health situation, it assists health care workers to identify health problem,
medications, diagnosis issues and the interventions that they can take. Accurate documentations can
ensure; correct diagnosis, and correct medication and correct intervention which will help improve
and treat a patient back to health.
According to Lewis and Foley, (pp 45) validation is also a crucial part of nursing this is the process
where the nurse confirms that information they have collected is correct and consistent, it includes
deciding whether the data needs validation, and which methods they will use. Errors such as;
misdiagnosis can occur if validation is not accurately executed, premature closure of assessment or
the wrong collection of information can take place if a nurse fails to

Nonverbal Communication In Nursing Essay
The importance of communication is the essential foundation of nursing practise; it is primarily
dependant upon verbal and non–verbal communication. Encompassing both speech and behavioural
aspects, efficient delivery and receiving of the nurse–patient messages initiates advantageous
relationships, or contrarily, generates significant repercussions if applied ineffectively, thus affecting
the quality of the nurse–patient relationship. This essay will discuss how effective verbal and non–
verbal communication in nursing practice will facilitate a mutually satisfying therapeutic nurse–
patient relationship. It will firstly discuss verbal communication, followed on by the complementary
non–verbal communication and lastly listening. However, for ... Show more content on
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These styles of non–verbal communication can be grouped together to form body language.
Chambers (2003) also adds "touch, physical appearance and passive listening". Through careful
consideration of those non–verbal signs, nurses are able to gain a more profound insight into the
emotional needs and experiences of patients, thus encouraging additional patient investigation
(Stein–Parbury, 1999).
Clearly these signs of non–verbal communication together with appropriate use will endeavor to
enhance the nurse–patient relationship. According to Caris–Verhallen, Kerkstra & Bensing (2002, p.
809) "to express warmth and empathy the nurse need to make eye contact with the patient".
However, eye contact is a special exception in non–verbal communication (Vernallen, Kerkstra &
Bensing, 2002). It can reveal some hidden and profound feelings that cannot be expressed in another
manner that will serve as a role in emphatic connection (Benjamin, 2005). For instance, in western
culture, looking people in the eye is assumed to indicate honesty and straight forwardness, in Latin
and Asian cultures it represents aggression and/or disrespect (Le Roux, 2002). Certainly in these
circumstances, the importance of limiting eye contact and touch in appropriate cultures and
regarding them as culturally dissimilar ensures patient misinterpretation is avoided.
Additionally the use of touch can in some cultures be a sensitive issue for example in the Muslim
culture,

Self Critiquing Interpersonal Communication
Abstract
This essay will be covering a dyadic conversation between myself and my fellow student Ntombi
who assisted me in this exercise. I will be self–critiquing my communication skills, the effective use
of it as well as the ineffective use of it. I will also be discussing the barriers to communication that is
evident and ways of improving my communication.
The recorded session took place between Olivia and Ntombikhaya on 21 November 2016 and the
agreed upon selection for analysis will be from the start of the recording to the end.
Interpersonal Communication Skills
Mark Rhodes says in his book called How to talk to absolutely anyone: "Communication, the ability
to talk to other people, is one of the most important skills you can develop in life. We communicate
with people all the time." (Rhodes, 2013) ... Show more content on Helpwriting.net ...
Methods for remaining quiet is by learning slowing down strategies, setting aside opportunity to
gather your musings, making one point at once, conveying your words unmistakably and
condensing your reaction and after that quit talking and gathering your considerations once more.
For me I would say that ways of improving my communication skills is to firstly stay calm under
pressure as it is also an effective way of improving communication. Ways of staying calm is by
learning stalling tactics, taking time to collect your thoughts, making one point at a time, delivering
your words clearly and summarizing your response and then stop talking and collecting your
thoughts again. (reword and ref)
Enhancing confidence by esteeming yourself and your suppositions, knowing your needs and needs,
communicating negative believed is a positive way, get input emphatically by tolerating
compliments where due and figuring out how to state no. know your cutoff points and don't permit
others to exploit

Non Verbal Communication
There are two types of communication that teachers use to penetrate into the minds of the learners–
– Non Verbal Communication
– Verbal Communication
Non– Verbal Communication
Non verbal communication is an art of communication that could and can be used to communicate
important information to the minds of the learners in an effective and efficient way. Non Verbal
Communications are usually done via gestures– As researches show, non–verbal communication has
consistently demonstrated that the specific non–verbal language used by the educator/teacher will
have a direct impact on both the psychological attachment of the student to the teacher and the
ability of the teacher to connect with the student. It is also understood that in the context of
education, non verbal communication ... Show more content on Helpwriting.net ...
Verbal communication is known to another important element of child guidance that is as important
as non verbal communication .The words we use as educators strongly influence the behaviors and
learning experiences of students. A prime beginning for effective verbal communication is the
ability of the teacher/educator to be a good listener, if you as the prime educator are able to listen
and understand the verbal or non verbal signals that are given out by the learner/student, teaching
will be more successful, effective and efficient. One part of verbal communication can be described
as the following– The teacher begins by being open and approachable and listens carefully to what
the child is saying and doing, then in his own words, the teacher/educator repeats back what he has
heard the learner/student says. When the teacher uses methods such "active listening" in cohesion
with effective verbal communication, it lets students/learners know the teacher is trying hard to help
them identify and understand the feelings they have and respond to those emotions in appropriate

A Presentation On Communication Methods
Good morning everyone!
My name is Christie Heath. I am PA to our HR Manager Lind Blessed here at Trusty Homes, and
bon behalf of the HR Team, this morning I am going to be giving you a short presentation on
Communication Methods.
Now that Trusty Homes has branched out into our own insurance department, providing contents
and property insurance to its homeowners and landlord's, it is essential that as a brand we have a
clear understanding on not only what communication means but importantly what good
communication can mean for our business!
We use communication methods every day without even considering it, in fact just attending this
presentation is demonstrating one medium of communication you as an employee will use today!
Together we are going to take a short look at
What communication is
How we communicate as a business and also as a brand to our consumers
Then most importantly, how we can improve our customer engagement by first using effective
methods of communication and secondly by removing any barriers to effective communication.....
But, before we get to that, let's go right back to the beginning......
WHAT IS COMMUNICATION???
So, to start with let's take a look at the definition of Communication....
That is "The imparting or exchanging of information by speaking, writing or another medium"
To consider the theory of communication and what it means in context for business, it really is quite
simple. Communication is a means of connecting people and places. A two way

Challenges in Communication
Challenges in Communication Communication can be conveyed in a plethora of different ways,
whether it is a debatable topic between individuals a group of individuals, a problem or issue
discussed in a relationship, or every day conversation between friends. Regardless of the situation,
the information must be communicated, and perceived, accurately in order for the discussion to
yield the intended result. According to "What is Communication?" (2013), "the discipline of
communication focuses on how people use messages to generate meanings within and across
various contexts, cultures, channels, and media" (para 1). Information can be transferred by using
numerous different communication methods such as verbal communication, written ... Show more
Diverse environments, such as at work or school can also be a challenging place for effective
communication. Working and communicating in a group can be difficult enough without adding any
other variables. When diversity is applied to the group, communication can become a sizeable
challenge. Ribbink (2003) states, "different cultures like to receive information–and trust
information they receive from different sources–in different ways" (para. 6). Individuals from some
cultures prefer to receive information or be taught by the leader of a team or a trusted coworker
rather than a manager (Ribbink, 2003). Accurate and effective communication is extremely
important to ensure the message perceived as intended and not misunderstood, causing confusion or
complications. By applying strong, passive non–verbal communication skills, the information can be
perceived without questionability. However, remember that not all cultures communicate the same;
what is acceptable in one culture may not be acceptable in another.
References
Boose, G., Jaffe, J., Segal, J., & Smith. M. (2013). Nonverbal communication. Retrieved from
https://classroom.phoenix.edu/afm214/secure/view–thread.jspa?threadID=58196411
Drobnick, R. (2013). 6 ways men and women communicate differently. Retrieved from
http://psychcentral.com/blog/archives/2012/04/01/6–ways–men–and–women–communicate–
differently/
Engleberg,

Dementia Patients Communication Skills Essay
Effective Communication Strategies for Health Care Professionals in Dementia Units
For health care professionals (HCP) communicating with dementia patients can be challenging in
most health settings. Dementia is a degenerative disease that causes a decline in cognitive and
functional abilities, as the condition progresses the ability to communicate worsens (Kilgore, 2015).
HCP employed within dementia units require an individual approach when communicating with
patients, as people with dementia (PWD) can become easily disorientated and confused (Kilgore,
2015). Nonverbal communication such as listening can uncover underlying problems with patients'
health. Whereas, verbal communication is the application of language, such as tone and simple ...
Show more content on Helpwriting.net ...
Due to dementia patients deteriorating of cognitive function, this may have an effect on whether or
not a message is successfully understood (Downs & Collins, 2015). Communication is an extremely
important part of caring for people with dementia, for this reason ensuring information is delivered
efficiently and meaningfully it is imperative for HCP to develop tailored approaches (Downs &
Collins, 2015; Kilgore, 2015). Such methods that can improve communication with dementia
patients are reduce rate of speech with verbatim repetition with the use of simple sentences (de
Vries, 2013). Additionally, allowing the person time to process and respond to what has articulated
(de Vries, 2013). When talking to a PWD, talk in a clear voice and allow them time to respond
(McEvoy & Plant, 2014). Closed questions may possibly be used to facilitate the completion of
daily activities whereas, open ended questions can lead to conversations (de Vries, 2013; Kilgore,
2015). It has been assessed when verbally communicating to people with dementia using a tone that
exerts control or infantilising communication also known as 'elder speak' results in the patient
becoming resistant to care (de Vries, 2013). Through improving interactions with HCP,
communication skills can have significance on improving the quality of life and well–being for
those living with dementia (McEvoy & Plant, 2014). Being

Verbal And Non Verbal Communication
The difference between verbal and non–verbal communication
Verbal communication is communicating with another person using speech or written words. We
communicate verbally using tone, pitch and the speed of our spoken words. These usually indicate
different emotions. For example a high pitch and fast paste speech can indicate excitement. Verbal
communication is used in a health and social care environment to make sure that we understand
clearly what the client or patient wants or might need. These environments can be in a chemist,
doctors, hospital, school or any public facility.
Within verbal communication there is a speech cycle. This speech cycle can help the process from
an idea occurring to the other person receiving the message successfully. This cycle was called
argyle communication cycle. The steps in this cycle are:
1. An idea occurs, you have an idea of what you want to say to the other person.
2. Message coded, you think through the idea and decide on how to say or write the idea down.
Message sent, this is when the message is coded correctly that you may speak, sign or write the
message.
3. Message received, the other person has to sense of your message. They hear your words or see
your symbols.
4. Message decoded, the other person has to interpret or decode your message i.e... (What you have
said). This is not always easy, as the other person will make assumptions about your words and body
language.
5. Message decoded, the other person has to interpret or

The Effects Of Modern Mass Culture On Modern Society
Advertising is one of the most common types of social communication and an integral element of
modern mass culture. It was the product of the development of market–oriented economic culture
production methods, gradually, as the development of information technology in the process of
historical evolution, becoming one of the most important social institutions of modern society.
The study of nonverbal communication was engaged by scholars such as A. Pease, E. Hall, R.
Berdvistell, G. Wilson, M. L. Knapp.
Advertising is one of the channels of social communication. The system of social communication
provides not only the preservation and rebroadcast achievements of culture and cultural norms and
everyday practices, but it is also a crucial part of the process of inculturation personality which is
essential to the processes of social development as a whole. An important event in the evolution of
modern mass culture was the so–called "visual turn" resulting from the multimedia revolution of
XX–XXI centuries.This revolution led to the dominance of visual cultural forms, including outdoor
advertising as a mass phenomenon culture.
With the growth of technological innovations in the world for basic communication techniques and
processes it is significant to realise how a switch from face–to–face communication as the principal
intends of communication to CMC (Computer Mediated Communication) would influence our
global society (Plumb 2014).
Non–verbal communication is a collection of

Nonverbal Communication In Hospice
U01D01
Communication is the foundation of interdisciplinary patient care for those working with hospice
and palliative care populations (Wittenberg–Lyles, Oliver, Demiris, Petty, & Day, 2008). Shared
communication between the nurse, patient, and caregiver is fundamental in decreasing caregiver
stress and improving both the bereavement process experienced by the family as well as the
symptom management issues experienced by the patient (Ellington, Reblin, Clayton, Berry, &
Mooney, 2012). Two types of shared communication methods often found in hospice include face–
to–face verbal and non–verbal communication. The hospice admission visit is typically a face–to–
face visit, using both verbal and non–verbal methods of communication. The ISBAR verbal
communication model is a common process used during hospice visits to facilitate the
communication between all members of the interdisciplinary team as well as the patient and family.
As described by Marquis and Huston (2015), the ISBAR process begins with an introduction of both
the team member and the reason for the visit. Next, the history of the illness is discussed, followed
by an assessment of the patient. ... Show more content on Helpwriting.net ...
Examples of non–verbal communication often noticed by the team during these visits can include
lack of eye contact, hunched posture, and silence, to name a few. The lack of eye contact for some
cultures is a sign respect, but for others is an insult. Similarly, the use of caring facial expressions,
for many, conveys a positive connection, whereas hunched posture may reflect indifference or pain
(Luquis, 2014). The use of silence for some hospice patients is a sign of reflection yet for others is a
sign of overload. The interpretation of nonverbal communication and behaviors may differ between
various cultures and can be the cause of many communication issues if misinterpreted (Luquis,

Factors In Therapeutic Communication
Therapeutic Communication
In therapeutic communication a nurse consciously helps a patient to understand what he or she is
saying via verbal or non–verbal communication. (Sherko E., 2013) therapeutic communication is a
skill learnt via study, practicing and observations. (Linton A, 2015) The nurse may even influence
the patient to receiving a better life, express feelings and show acceptance to any situation through
this method. (Sherko E., 2013) When a nurse speaks to a patient there must be empathy, trust and
respect. The patient must know that the nurse is concerned and cares about his problem. (Antai–
Otong D., 2008)
It is a nurse's duty to introduce his or her self to the client and use her name whiles talking to her.
This makes the client feel comfortable. A handshake is a good method of establishing trust and
respect. (Pullen et al., 2010)
Factors that affect therapeutic communication include age and gender. A nurse must know when it is
appropriate to talk to a child versus when to talk to an old man ... Show more content on
Helpwriting.net ...
These include active listening which includes paying attention to the client both verbally and non–
verbally, make eye contact and lean towards the client. Share observations of the client's behaviour
and emphasize with him or her. (Abidin A, 2010) A word of encouragement is needed by clients and
based on the situation a sense of humour. Using touch is a communication technique that makes a
client feels comfortable. The nurse must allow the client to break a silence and provide as much
information as possible that relates to their situation so as to make them relaxed. Clarification is a
good technique in insuring the information provided is accurate. Much emphasis must be placed on
focussing and paraphrasing since they are effective therapeutic communication techniques. Let the
client know that you were paying attention by summarizing their problems to them and asking
relevant questions. (Karen,

Non Verbal Communication In Health Care
Verbal communication is choice words influenced by education, age, gender, and culture. It's the
exchange of information that is used to continue additional conversation or provide necessary
information. Verbal communication can be bias to one's own beliefs and experiences and is often
misunderstood when these biases are placed at the forefront. Effective verbal communication in
health care employs more than one's own opinion but embraces the thoughts of the patients. Non–
verbal communication interprets verbal communication through systemic observation and behaviors.
It relies on the five senses and reflexes on these senses to interpret emotions. Non–verbal
communication can be misinterpreted when there is a lack of eye contact, dismissal ... Show more
To some, therapeutic communication involves the process of verbal interactions between two or
more people. This interaction can exchange information, elaborate on a topic, or formulate opinion
in a day to day process. Day to day communication, however, does not rely on building and
grouping information for a distinctive cause, thus the aim of communication is not focused on
personal rapport but through a process where information is exchanged between individuals,
(Merriam–Webster,2015). Likewise, person–centered communication is targeted toward
interpersonal contact, the sharing of experience, and a deep understanding of self and other,
(Motschnig & Nykl, 2014). Person–centered communication combines the feelings and thoughts of
all involved not the needs and wants of the individual, however, a significant element of person–
centered care is effective therapeutic communication between care providers and clients,
(Schwind,McCay, Metersky, &Martin, 2016). To many, communication stands alone and
encompasses behaviors for those involved to develop ways to set a more functional personal
structure of conveying information. Communication is a complex process of sending and receiving
messages. Similarly, therapy alone does not include communication but is an action of doing or
treating. By definition therapy is treatment intended to relive or heal a disorder, (Meriam–Webster,
2015). Therapeutic communication in a hospital setting is essential in maintaining good quality of
life because it allows the provider to interact with the patient while at the same time providing
comfort. In order to provide care that is therapeutic there should be demonstration of respect and
compassion while communicating with the patient (Webster, 2013). The belief that all
communication is therapeutic overlooks the person as a human being or the patient as an emotional

Introduction: . The Following Work Is An Analysis And...
Introduction:
The following work is an analysis and exploration of the Heron's (1975) communication model, in
relation to nursing but also my own future practice. The purpose of this assignment is to show the
links between the model and nursing practice when dealing with a range of people and situations.
Furthermore, it's to link a reliable and accurate nursing theory to my practice to be able to develop in
my nursing practice throughout my career. Heron's (1975) communication model looks at the verbal
interactions between different kinds of people and the way they verbally communicate in different
situations. To help to explore the links and relations between Heron's model and nursing, I will be
using an image to represent the relation ... Show more content on Helpwriting.net ...
If someone is able to chose the most appropriate method for each instance in a situation by
switching methods they then will be able to get all the information required. On the other hand, if
they only use one method then they will not get all the information or they could receive or send the
wrong information, which in certain medical situations can be dangerous, for example; the wrong
procedure carried out or wrong dosage of drugs be given. Heron's communication model was
developed after basing it on Blake and Mouton (1972) organizational communication model.
However, Heron's (1975) model is old but it has stood the test of time as it is still being used today
as a recognised communication model which is reinforced by Heron's (2001) review of the model.
This is because there has been little research into the model to disprove it, but instead they have
been using it to analyse communication within different medical situations. However, McCabe
(2004) has found one fault within the model which is that it does not look at the contextual
differences which could affect the communication between two groups of people. This is because
the model looks at verbal interactions but does not go into detail about the words that are used
within the interaction as that the words used is implied to directly link to the method used.
Media Piece:
The media piece is an image of a box in the middle and two hands either side of it pointing to it,

Non Verbal Communication in Shopping Malls
Introduction:–
Nonverbal communication is the process of communication through sending and receiving wordless
(mostly visual) cues between people.
Messages can be communicated through gestures and touch, body language or posture, physical
distance, facial expression and eye contact, which are all types of nonverbal communication. Speech
contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume,
and speaking style, as well as prosodic features such as rhythm, intonation, and stress. Likewise,
written texts have nonverbal elements such as handwriting style, spatial arrangement of words, or
the physical layout of a page. However, much of the study of nonverbal communication has focused
on face–to–face ... Show more content on Helpwriting.net ...
Sign Language– Sign language (also signed language or simply signing) is a language which,
instead of acoustically conveyed sound patterns, uses manual communication and body language to
convey meaning. It can be further divided into
Visual Signs
Audio Signs
2. Body Language– Body language refers to forms of non–verbal communication, wherein a person
reveals clues as to some unspoken intention or feeling through their physical behaviour.
Majority of Non–Verbal

Reflective Writing # 2 Essay
COM 301 Reflective Writing # 2 (Verbal and non–verbal) Reflective Writing Two A. Verbal 1. What
labels, that you dislike, have been applied to you or to groups (for example: ethnic, social, cultural,
professional, etc.) to which you belong? Explain how the labels have or have not affected you. One
ethnic label that I dislike is the term "Chino" or "Chinks." I do not like to be referred to as Chinese
as Hmong people are not Chinese (people like to use it even though they know that Hmong people
are not Chinese). Neither do I like for people to label me by my eyes (in fact, I do not believe that I
have small chinky eyes). Although I do not like this label, it hardly affects me at all because it's not
an accusatory label; no one is ... Show more content on Helpwriting.net ...
What do you mean when you are silent? Do you ever use silence strategically? I do not like being
label that way! I hate it! People assume that just because I'm short and overweight. I can't do
anything physically active. A person communicate different variety of ways, both verbally and non–
verbally. Primates and other animals have been communicating without the use of language since
long before humans invented verbal communication. Some scientists believe that even today, most
communication between humans is non–verbal. Both types of communication differ significantly
between genders and across cultures. What is Communication? It is the use of messages to create
meaning within and across a selection of contexts, cultures, methods and media, according to the
Association for Communication Administration. It is a learned activity you must learn to speak your
native language, operate a cell phone or even use gestures that are common in your culture to make
communication. You must also learn to receive and interpret messages from others whether it be in
verbal or non–verbal communications. Verbal vs. Nonverbal Communication Verbal communication
is best suited to convey specific information, and is better suited to communication through
technology over long distances. Nonverbal communication is more immediate than verbal
communication, but its meaning is typically more ambiguous, notwithstanding the fact that certain
forms of nonverbal

Explain the Role of Effective Communication and...
Explain the role of effective communication and interpersonal interaction within a health and social
care setting
By
Ellena Hall
Figure 1
Figure 1
Contents Page: Page 3: Introduction Pages 4–7: Main Text Pages: 8– 9 Conclusion
Page: 10 Definitions
Page: 11 Bibliography
Introduction:
I am writing this report to inform year 11 students about effective communication which can be used
during work placement in a health and social care setting. This is due to concerns of students being
nervous on arrival of work placement and communicating with patients/service users when they
start the course. Therefore this report is to help prepare them with different forms and techniques of
effective communication and ... Show more content on Helpwriting.net ...
However, it is not always down to the form, or skills you use when communicating, this is because,
as long as the service provider can communicate effectively and be an active listener so
communication can flow and all involved can understand the topic of communication.
There are two main contexts in which we communicate; formal and informal. In the context of
communicating formally we communicate using; Standard English, correct grammar, corrects
posture, eye contact and good pronunciation. We often communicate formally when communicating
with someone of a higher authority; this shows that you respect their higher position; this is more
likely to be in a formal setting such as a work place or educational establishment. However when
communicating informally we use different skills such as; use of slang (informal English), more
relaxed posture and general chit chat. We often communicate informally when communicating with
someone who is familiar e.g. a friend. This is more likely to be in an informal and relaxed setting
such as in the playground or in town.

Interpersonal skills are the life skills we use every day to communicate and interact with other
people, both individually and in groups. People who have worked on developing strong
interpersonal skills are usually more successful in both their professional and personal lives.
Interpersonal skills are not just important in the workplace, our personal and social lives can

What Is Communication In Relationships
Communication within a relationship is imperative to its success and the overall outcome
experienced by each person and as a couple. What important roll does communication play in any
relationship? Does the type of communication within determine how lucrative the marriage or
relationship will be? How can couples benefit from communication skills and exercises that have
been lauded by therapist? What constitutes as effective communication and does it apply the same to
all relationships? Communication is vital in any type of relationship whether it's a marriage, parent
child, friendship, or newly established relationship. Conversing and sharing what is on your mind
allows one to express their feelings on certain issues or ideas that may have ... Show more content
How it affects each person the way it is portrayed as well as received also including how disabilities
may play a part in the effect of non–verbal communication. Our ability to show emotion without
verbally doing so is a fundamental aspect of communication. When that is hindered it can lead to
extreme frustration between the talker and listener thus creating a barrier in the conversation.
Research has shown that those who have undergone total laryngectomy tend to have a much harder
time expressing non–verbal responses in the tone of their voice. Hence resulting in misconstrued
messages along with frustration from the speaker. Other forms of disability and the effect on
communication both verbal and non–verbal can have a significant effect on a patient doctor
relationship. While disabilities range from physical to mental impairment studies have shown that
those affected mentally show a need for sensory approach as a means of communication. ADHD can
result in poor communication skills which may arise from emotional sensitivity or over activity
(Robbins). Imago relationship therapy developed by Harville Hendrix teaches couples how to
communicate to one another more effectively by emphasizing the need to relax ones' defense
mechanisms. Taking a calm approach allows each person to be understood, validated, and
empathized with. Aphasia a disorder brought about by damage to the portion of the brain that allows
for communication has shown therapy using visuals can help to aid in communication, at least to a
certain extent. Gesture therapy as a form of communication from those suffering with aphasia
disorder permits them to portray a feeling or need through picture, but it is not known if due to the
damage this correlates with what is truly intended. Overall the impact derived from gesture therapy
has been minimally researched due to sub–par methods (Caute, Pring,

The Pros And Cons Of Nonbal Communication
NON–VERBAL
Non–verbal communication is an essential form of expression; it can support a verbal context or
merely be the only method of relying on an idea or thought. Interpersonal and Group Dynamic
textbook states "non–verbal communication is the primary way we communicate feelings, attitudes
and emotions" (p.159). This manifestation can be transmitted through body language, facial
expression to murmuring, thus understanding this form of communication is crucial since it can
open or close a dialogue. Whereas, someone who is non–expressive, or has closed body language, it
can be interpreted to be arrogant or not willing to exchange in a conversation. In this section of the
course, I came to realize my non–verbal communication style is both negative and positive. The
negative aspect is my body being restless or closed while distracted by other ... Show more content
This bridging makes it accessible to learn about other cultural communication techniques;
consequently, in this exchange, we should consider different languages, beliefs, cultural upbringing
to effect communication and interpretation. We cannot assume that if we speak English to someone
in which English is not their first language that they would have a clear understanding of certain
words, phrases and perhaps even local slang. We can use the same words, but our interpretation is
subject to our level of comprehension. What we need to consider when speaking to people of
different cultural backgrounds is to remove ourselves away from that perception about the recipient
having the same English knowledge as myself. We should consider the possibility of breaking down
our explanation in more straightforward terms, ask the other person for clarification, if necessary
have an interpreter, use non–verbal signs, study ahead of time about the different culture
communication

The Role Of Communication And Interpersonal Interaction On...
Assignment 1:
The Role of Communication and Interpersonal Interaction in Health and Social Care
In a health and social care setting there are two different types of communication and those are
verbal communication and non–verbal communication. Verbal communication is the way you talk to
someone and non–verbal communication is your body language towards someone.
Verbal Communication
There are many different types of verbal communication. One is whether you have clear speech.
Having clear speech means that someone will be able to understand what you are saying without
having to ask you again. It depends on whether you pronounce words correctly with the right
sounding at the end of words and what your voice sounds like so, if you have a sore throat then your
speech may be too quiet and not clear to understand.
Another type of verbal communication is selection of appropriate language. This is the use of formal
language, informal language, avoiding slang or regional word as appropriate. If you were just
talking with your friends or colleagues then you may use informal language because you are
familiar with the people but, if you were talking to a service user or client then you would use
formal language because you have to be professional within the workplace. You would not use slang
with them or regional words because they may not be able to understand what you are saying and it
is not professional to use this type of language. Another form of verbal communication is age

Different Types of Protocols Police Officers Must Consider
There are different types of protocols police officers must consider and exhibit when communicating
with others in a variety of situations. For typical police situations, officers must consider whether
they are emergency or non–emergency situations. Other common places in which officers are
required to exhibit different forms of protocol for communication include in correctional facilities
and in courtroom settings. In all of the situations, officers must be aware of both their verbal and
non–verbal forms of communication, the latter of which is just as valuable as the former in
conveying messages to others (Server, no date).
In non–emergency conventional police situations, it is extremely advisable for officers to convey a
sense of relaxation and amicable helpfulness in both their demeanors as well as in their voices.
One's posture in these situations should be comfortable, and change positions at discreet intervals to
demonstrate a sense of relaxation. Similarly, the officer's voice should offer some degree of
fluctuation, and not come across to loud or commanding. For instance, it would be acceptable for an
officer to wave to whomever he is communicating with when first getting that person's attention,
and to speak in easy, reserved tones without raising his voice too loudly. Failure to follow this
protocol could result in undesirable consequences, the most likely of which could be a lack of
cooperation on the part of whomever the officer is communicating with. If

The Role Of Non Verbal Communication On Intercultural...
Introduction
With the development of cultural organisation,the intercultural communication has become more
ligual and more significant than ever before (Wang, 2007). As an international language, English has
played an prominent role in making the communication easy between two people with different
cultural backgrounds. As a result, the EFL education has concluded the communicative sufficiency
as one of the important goals of English as Foreign Language teaching. It seems that intercultural
communication will be a successful, as long as the speaker has achieved high qualification in the
enlish languag.As it is shown in many studies that the failure in understandings in intercultural
communication are largely based by the miscommunication of nonverbal behaviours (Arasaratnam
& Banerjee, 2007; Ma, 1996). It is, therefore, significant to reach the awareness of the nonverbal
communication in the accessment of intercultural communication.
NON VERBAL COMMUNICATION This study goal is to examine the role of non–verbal
communication in intercultural communication.particular,ly the study identifies the importance of
understanding and using non verbal behaviour in living and study in an English speaking country.
Moreover, the research reveals some difficulties that participants have encountered when they
communicate intercultural. These difficulties further suggest the need of incorporating skills of
nonverbal communication in to English language teaching is to enable English

A Study on Non-Verbal Communication Strategies Used by...
A STUDY ON NON– VERBAL COMMUNICATION STRATEGIES USED BY DOCTORS IN
DOCTOR PATIENT INTERACTION.
AREA OF INVESTIGATION
This study seeks to investigate the non–verbal communication strategies used by doctors in doctor–
patient interactions during the initial consultation in a clinical setting. Non–verbal communication
can be conceptualised as any form of communication that does not use the written or spoken word.
(Birdwhistell: 1990, Melirabian: 1981).It is more than just body language since it includes, use of
time, space, clothing, furniture, features of the environment (temperature, lighting) how we utter
words (inflection, tone, volume) and it can occur in the absence of verbal communication through
symbols and physical contexts. This ... Show more content on Helpwriting.net ...
.The issues discussed in this research are relevant between a patient and a doctor during the initial
consultation, not because activities outside the consultation are of lesser importance but because
they are informed by the consultation. This research has also been motivated by observations i made
as a communication skills Lecturer in the Faculty of medicine at the University of Zimbabwe where
i observed that medical students tend to concentrate on learning verbal communication skills while
relegating non–verbal skills.
The researcher hopes that the research will be an invaluable contribution not only to the field of
doctor–patient interaction but also to the field of applied linguistics where it is becoming
increasingly important to look at communication in the workplace so as to meet the needs of a world
that is becoming globalised.
METHODOLOGY
DATA GATHERING
The primary sources of data in this research are audio–taped and video–taped doctor–patient
interactions which will be used to evaluate the actual medical encounter since patients may have
greater impact on their own outcomes than the doctor's and non–verbal behaviour since these
perceptions are subjective to bias depending on factors such as, patient health status and status of
mind which might not actually reflect the reality of the consultation. Formal and informal interviews
and

Nonverbal And Non-Verbal Communication
In human's daily life, communication is something that we do every day. It is an indispensable part
in people's activities. It divided into two types, verbal communication and nonverbal
communication. In general, verbal communication means that people communicate with each other
by means of language. Nonverbal communication is usually understood as the process of
communication through sending and receiving wordless messages. Non–verbal communication
includes Kinesics (face and body motion), Haptics (touch), Physical appearance, Artifacts (personal
objects), Proxemics (personal space), Environmental factors, Chronemics (perception and use of
time), Paralanguage (vocal qualities), Silence. (Wood, J, 2015)
Some say that non–verbal communication ... Show more content on Helpwriting.net ...
(Joey Papa, 2013)For example, if I tell my lover I love him/her and then I follow up my verbal
communication with kiss and a hug, my expression of love is reinforced. Conversely, if parent
smoke in front of child every day but they told child not to smoke, the verbal message and
nonverbal message will mutual contradiction and make the listener feel doubtful and

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