Reference via Instruction and Outreach


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Presentation given by Lisa Harms and Jennie Pu for ARLIS/NY Reference Forum at the Metropolitan Museum of Art, May 29, 2009.

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  • The Teacher, Smithsonian Institution, National Museum of American Art
  • Reference via Instruction and Outreach

    1. 1. Reference via Instruction and Outreach Lisa Harms & Jennie Pu Thomas J. Watson Library ARLIS/NY Reference Forum, May 29, 2009 Metropolitan Museum of Art
    2. 2. The Thomas J. Watson Library is the central research library of The Metropolitan Museum of Art.
    3. 3. Watson Library Patrons <ul><li>Our primary mission is to support the research needs of Metropolitan Museum staff. </li></ul><ul><li>In addition, we also serve an international community of scholars and students college age and up. </li></ul>
    4. 4. The Library’s Instruction Program focuses on the Museum’s curatorial, conservation and research staff.
    5. 5. Instruction Timeline Sept 2006 Watson Library staff experiment with Web 2.0 tools Form Web 2.0 Team, deliver Web 2.0 class To Museum staff July 2007 August 2007 Nov 2007 ERIT Team formed Fall Semester Classes launched
    6. 6. Watson Library Instruction <ul><li>Complements existing reference services </li></ul><ul><li>3 new classes per semester </li></ul><ul><li>E - R esources I nstruction T eam </li></ul><ul><li>Classes are open to: </li></ul><ul><ul><li>Museum staff, volunteers, fellows </li></ul></ul><ul><ul><li>outside researchers including: Sotheby’s, Christie’s students & students in local academic programs </li></ul></ul>
    7. 7. E-Resources Instruction Team (ERIT) <ul><li>subscription </li></ul><ul><li>traditional </li></ul><ul><li>new online resources </li></ul>
    8. 8. <ul><li>Auction Research Google tools </li></ul><ul><li>ArtStor Asian Art Resources Genealogy </li></ul><ul><li>E-books JSTOR Object Information </li></ul><ul><li>Museum exhibition history </li></ul><ul><li>biographical resources Online Travel Sites </li></ul><ul><li>and more… </li></ul>Sample of classes
    9. 9. <ul><li>Class guides </li></ul><ul><li>Online </li></ul><ul><li>Printable </li></ul><ul><li>Powerpoint embedded </li></ul>
    10. 10.
    11. 11. <ul><li>Cross-unit </li></ul><ul><li>Self-sufficient </li></ul><ul><ul><li>Develop class content </li></ul></ul><ul><ul><li>Marketing </li></ul></ul><ul><ul><li>Registration </li></ul></ul><ul><ul><li>Survey follow-up </li></ul></ul>ERIT Team
    12. 12. How we develop classes <ul><li>New library resources </li></ul><ul><li>Team members’ ideas </li></ul><ul><li>Survey results: suggestions and relevancy ranking </li></ul>
    13. 13. Team vetting is key
    14. 14. How we document content <ul><li>Watsinfo, our internal blog </li></ul><ul><li>Watson Library Portal </li></ul><ul><li>Google tools </li></ul>
    15. 15. Document policies & procedures on Watsinfo
    16. 16. Use Web 2.0 tools to organize <ul><li>Easy to share with multiple people </li></ul><ul><ul><li>Google docs to track registration sheets </li></ul></ul><ul><li>Easy to use: no programming required </li></ul><ul><ul><li>Portal & Watsoninfo both built on Wordpress , so ‘pages’ are just blog posts </li></ul></ul><ul><ul><li>No administrative bottleneck </li></ul></ul><ul><ul><li>Lots of free plug-ins </li></ul></ul><ul><li>Free </li></ul>
    17. 17. Outstanding Service Initiative <ul><li>In October 2008, Watson Library created library-wide standards for providing consistent and outstanding service </li></ul><ul><li>to all of our users . </li></ul>
    18. 18. <ul><li>Reference librarians required to attend </li></ul><ul><li>Class content is always available </li></ul><ul><li>Promotes familiarity with library staff </li></ul>We incorporated elements of this initiative into our instruction program.
    19. 19. Following Up After Class <ul><li>Email is sent to all attendees with links to class survey and guide. </li></ul>
    20. 21. Survey Feedback <ul><li>We use to obtain feedback from all class attendees. </li></ul><ul><li>This feedback is analyzed by a subcommittee of the ERIT team and then used to improve class structure and content. </li></ul>
    21. 23. Survey Feedback <ul><li>Responses have been very positive </li></ul><ul><ul><li>For Spring 2009, 81% rated class “excellent” and 14.1% “very good” </li></ul></ul><ul><ul><li>Based on class experience, over 97% would attend or recommend library classes </li></ul></ul><ul><li>Quality of content and instruction is rated very high </li></ul>
    22. 24. We have incorporated some suggestions <ul><ul><li>Fewer pre-loaded webpages (more real-time searching) </li></ul></ul><ul><ul><li>Offering multiple sessions </li></ul></ul><ul><ul><li>Assigning levels to classes </li></ul></ul>
    23. 26. Challenges and Future Plans <ul><li>How do we help patrons at the time of need? </li></ul><ul><ul><li>On-call office visits </li></ul></ul><ul><ul><li>One-on-one sessions </li></ul></ul><ul><ul><li>Roving instruction </li></ul></ul>
    24. 27. Challenges and Future Plans <ul><li>How do we make sure patrons are absorbing class content? </li></ul><ul><ul><li>Hands-on classes </li></ul></ul><ul><ul><li>Two-par t classes </li></ul></ul><ul><ul><li>Follow up with one-on-one session </li></ul></ul>
    25. 28. Thomas J. Watson Library Questions? [email_address] [email_address]