Distance Education and the Art and Design School Library January 30, 2013Sarah Falls, Director of the Library, NY School of Interior Design
The Design School Library and DistanceEducation We are not Stanford, our distance education will be very different from Coursera Library Roles Content provider and repository Support component in reference Instruction/Information and Visual Literacy Increased virtual outreach
NYSID to begin distance programs in March Background, NYSID offered correspondence courses until the early „80s First distance offering will be non-credit bearing Next is the BID, 18 credit program added, mixing gen- eds, design history and studio courses Big overall question: How do we teach studios (i.e. replicate the one-on-one feel?) Big library questions: How do we collect, index and maintain complex digital learning objects created in distance ed. programs? How do we get faculty away from cloud solutions when they are not connected physically to campus? How do we support our students and faculty who are at a distance? How do we synch tools such as ARTstor to new types of learning management systems?
Library Roles: Content Add more full text content More electronic reserves content Make document delivery available through scanning at NYSID library and NYU Interlibrary loan Create content that is needed (still images) Maintain content for the long-term and migrate it as systems change to prevent obsolescence (develop robust repository and workflows for inception) Work with new media types, including video and audio for new types of instructional content
Library Roles: Support More new videos on how to do things library and information related, such as scanning drawings, scaling in Photoshop, how to use the tools in databases, how to construct PPT‟s, PDF‟s and other media types More means of communication for instant help. Chat, IM, email, phone. Better scripts for answering questions, better training for students workers Better website FAQ‟s and documentation where faculty members can grab it quickly and add it to sites, or point students to it We will need to develop a mobile site and strengthen our own to work in lots of tech environments Library may be a pass through for IT problems and increase volume of calls/emails. Library employees must be better able to unravel technology inquiries. Students won‟t know where IT ends and library begins, we have to guide them
Library Roles: Instruction Library must do more instruction from afar, at a much more granular level (instruction may be more embedded in reference) Will need to use new tools for instruction that are more dynamic (i.e. sites rather than static pdf‟s) Will need to provide asynchronous and synchronous instruction for classes and individuals and use more video components Will need to provide virtual reference appointments for students via Skype and other tools Will need to instruct students how to pull all of their resources together so that the research environment is seamless, as if they are on campus. A marriage of NYSID online resources, document delivery from NYSID and NYU, local public library ILL book services and use of Worldcat to see what‟s in their backyard. International students will be the hardest to work with in terms of the local environment Librarians become “digital sherpas” Library becomes ubiquitous
New forms of outreach More communication from the library in very structured ways Open more social media channels Beyond the “traditional” social media tools like Facebook and Twitter, look at visual platforms like Pinterest, Instagram and others
Early stages of assessment, but… How will we assess our performance? Make sure that library centric questions are included in course evaluations that address content availability and service Monitor the types of questions that are being asked to better hone FAQ‟s and documentation Monitor chat and other types of communication Keep good stats on social media and website usage Will be harder to assess use by these students of vendor provided resources, but we can look at changes in overall usage Virtual (anonymous) suggestion box Questions? Feel free to contact me: email@example.com