Jenny Cook: Learning partnerships: Faculty engagement and the functionally structured academic library
•Download as PPTX, PDF•
2 likes•218 views
Northumbria University
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Jenny Cook: Learning partnerships: Faculty engagement and the functionally structured academic library
Similar to Jenny Cook: Learning partnerships: Faculty engagement and the functionally structured academic library (20)
More from Relationship Management in HE Libraries Group
More from Relationship Management in HE Libraries Group (20)
Recently uploaded
Recently uploaded (20)
Jenny Cook: Learning partnerships: Faculty engagement and the functionally structured academic library
- 1. Learning Partnerships Faculty Engagement & the Functionally Structured Academic Library Jenny Cook Learning Partnerships Librarian Northumbria University
- 2. Northumbria University is a research-rich, business focused University in Newcastle- upon-Tyne Three campuses: two in Newcastle, one in London 35,000 students (around 25,000 on campus) Comprehensive subject coverage over four faculties Faculty of Arts, Design and Social Sciences Faculty of Business and Law Faculty of Engineering and Environment Faculty of Health and Life Sciences
- 4. HeadofLibraryServices Head of Learning and Research Services Learning Partnerships Learning Partnerships Librarian Learning Partnerships Coordinator (2 x 0.5 FTE) Customer Experience Scholarly Publications Skills Development Head of Library Collection and Digital Services Collection Management and Development Discovery and Access Content Delivery and Copyright
- 6. “I am wondering if you could forward my email to a Library Liaison manager for Business School.” Academic Staff, June 2016 “I don’t think I’ve ever been given a named contact but I’ve copied in the library programme support mailbox who might know…” Academic Registry, 2017 “Do you know who our contact is at the library for the languages Programme…? Academic Staff, 2017 “The University Library is arranged on a functional basis and the Learning Partnerships Librarian has Faculty liaison responsibility. We would be happy to receive your feedback / direct your query” Learning Partnerships team
- 11. Welcome to the Library email Library postcard
Editor's Notes
- Student and Library Services, incorporates the University Library, Careers and Employment Service, Student Support and Wellbeing, Student Progress teams and Ask4Help, who provide a central point of contact for student questions, advice or guidance on all the SLS teams, hand-ins, finance, appeals and more. City Campus Library has 24/7 term-time opening and CSE accredited since 2010. 550,000 books, 843,000 ebooks, 108,000 journals, over 300 databases. Over 2000 study spaces, 1000 PCs, 200 laptops
- In 2013, Northumbria University Library underwent a comprehensive restructure: moving away from liaison and subject specific librarian responsibilities and embracing a functional or task-focussed structure with areas of service provision including Learning Partnerships, Collections, Skills, Scholarly Publications, Customer Experience, Discovery & Access and Content Delivery & Copyright. The rationale behind this move was that having dedicated teams focussing on specific areas of service provision would be more productive and efficient than having specific individuals juggling many different specialities. The result of these changes is what our Head of Service terms a “next generation fully functional model across every aspect” (fully functional both in the sense that it does the job but also in that the ‘functional’ approach has been totally, rather than partially embraced). I am the Learning Partnerships Librarian, and my very small team consists of me and 2 part time Coordinators.
- Within this structure, the Learning Partnerships team is the Central point of University Library - Faculty liaison, including staff engagement (which I’ll explain), PSRB/PR support, student engagement through student committees, feedback collation and analysis, among many, many other jobs as you can see on screen.
- The innovative nature of this functional approach, which has seen student satisfaction increase year on year, has also brought challenges. Some Faculty colleagues remain unsure of whom to contact, and enquiries can be directed to the wrong teams. To address this, the Learning Partnerships team are exploring new and revitalised approaches to Faculty engagement to ensure staff can access the information and support they need.
- Initially the Learning Partnerships team created a Library Directory, which facilitates direct access to appropriate Library support following the functional model. This has been refined over the past couple of years to ensure that all areas of Library support are captured in the directory.
- The principles of the Library Directory have been used to redesign and develop specific engagement channels. To date we have successfully applied this approach to a number of communication mechanisms including: Library Annual Report
- Information for Faculty Webpages These use the directory model to identify specific areas of support, so the Faculty staff can find the question they want answering and find the support they need.
- The Learning Partnerships team designed a ‘Library Essentials’ storyline to give staff an overview of the Library, its expertise and the relevant contacts.
- Library postcard to be distributed at staff inductions, training events with staff (such as Reading List training and research consultations) and during staff Library tours (coming soon) ‘Welcome’ email which is sent to all academic staff. As a result of this email, Academics have contacted the Collections team regarding collections to support their research, the Reading List team for help creating their Reading List and the Learning Partnerships team to have a tour of the Library and explanation of the services available to staff and students.
- The Learning Partnerships team have also recently applied this approach to the newly restructured Academic Registry teams by mapping Library work streams against those of the Registry teams to identify areas where Library support can be enhanced, such as PSRB accreditations and Staff-Student Programme Committees.
- The ‘directory’ approach seems to have been a success. We’ve had no enquiries about who the subject librarian is for a long time, and the new teams in Academic Registry have been approaching us directly for Library information.