This is my resume that outline's my Technical Support and Account Management skills.

1. Jeffrey L. Modes
32414 Crown Valley Parkway #103
Dana Point, CA 92629
jeffmodes@hotmail.com
(949) 231-7222
Resume
Professional Summary
Jeff Modes is a ‘Hands-on’ experienced Information Technology professional with skills in multiple areas.
His proven skills in the development, implementation, management and technical support of complex
programs and systems are extensive. He has demonstrated the consistent ability to develop, analyze,
implement and support technical and business issues, both strategically and tactically. His unique
experienced in technical support and account management is through securing customer’s loyalty.
Astute, highly-personable, dynamic, results oriented and technically adept thinker with proven success
in managing and supporting major multimillion-dollar projects and accounts.
Major IT Skills & Technology Experience
Software/Technical Support Oracle
On-Site Microsoft Windows Server (2000/2003/2008)
Telephonic Microsoft IIS (Versions 5.x to 7.x)
Web Based
Key IT Skills
Advanced Software Skills Project Management
Microsoft Excel/Access Implementation Management
Microsoft SQL Business Analysis
Microsoft SQL Reporting Services SAS-70
Microsoft SQL Analysis Services Disaster Recovery
Microsoft SQL Information Services Business Continuity Management
Oracle 9.x (Cognos) BI Business Analysis
Salesforce.com Systems Analysis
QuickBooks (2011: On- Training: Internal & External Users (On-site
line/Pro/Premier/Enterprise) and/or via Web)
Pervasive Release Notes/FAQs/User Alerts/Help Content
Report Writing - All Supported Applications
Application System Administration Account Management - Single Point of Contact
Microsoft SQL for Clients
Microsoft SQL (2003/2005/2008)

2. Jeffrey L. Modes
32414 Crown Valley Parkway #103
Dana Point, CA 92629
jeffmodes@hotmail.com
(949) 231-7222
Professional Experience and Selected Accomplishments
Principal, EffectiveModes Dana Point, CA 8/2009 - Present
Information Technology and Services
EffectiveModes assists companies operationally and technologically.
Individually customized and innovative consulting for your business endeavors. Regardless of size, we help Strategically
& Tactically so you can be the most EffectiveYou.
Key Result Areas Include;
● IT Strategy & Tactics
● CRM Development, Implementation and Utilization
● Business Process Optimization
● Program Implementations
● Project Management
● Business Intelligence, Data Analytics and Decision Management
● Relationship & Account Management
● Training and Support
Technical Account Manager, Western Region, Alligent Systems, Inc. Wilton, CT 12/2008 – 8/2009
● Overall accountability for client satisfaction, technical issue resolution, service level agreement deliverables
and account profitability for the company’s Legal Bill Review solutions and services.
● Developed strategic, creative and tactical imperatives for overall strategy and account development
● Demonstrated expertise in software as a service planning, analysis, support and customer advocacy
Technical Manager of Account Management, StrataCare, Inc. Irvine, CA 7/2005 – 7/2008
● Overall accountability for client satisfaction, service level agreement deliverables and account profitability
● Built, mentored and managed an Account Management team of 10 Account Managers
● Lead the preparation of strategic, creative and tactical imperatives for overall strategy and account
development
● Developed architecture and enhanced processes for client service systems
● Demonstrated expertise in service planning, software support and customer advocacy
● Responsible for new client implementations, project management and training
Director of Technical Account Management, Fair Isaac Corporation Irvine, CA 10/1999 – 11/2004
● Responsible for 10 National/Strategic Account Managers and 125+ Service Center and Software Licensees
customers’ managed care and cost containment programs, including management of all technical issues
● Responsible for analysis of client's production in order to improve operational results
● Developed and implemented Customer Relationship Management applications
● Managed the company's Software Development Life Cycle
● Managed the development, implementation and technical support within cost and time constraints