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511 East San Ysidro Blvd, #3402,San Ysidro, CA 92173
DANA DALLABETTA
917-685-9471 dana.dallabetta@gmail.com
SKILLS
 Electrical
Engineer
Specializing in
Communication
Systems
- VOIP
- PBX design
- Call Center
- Conferencing
 Customer
Technical Support
and Sales
 Accomplished
Team Builder
 Strong Customer
Interface
 Creative
Communicator
 Certified in
Health
Information
Technology
Seasoned systems engineer and customer support provider in complex
communication systems with 30 years of progressive experience. Strong
capability in Computer Aided Engineering, hardware design, software and
reliability. Principled and dynamic problem-solver who brings energy to
problems, assembles necessary talent to identify and execute solutions, and
ensures customer satisfaction. Certified recently in Health Information
Technology field.
PROFESSIONALEXPERIENCE
PGi, (Premiere Global Services,Inc.), NewYork, NY, (2010-2011):A
multinational corporation and global provider of conferencing and collaboration
solutions. Its products include audio conferencing, web conferencing, webcasting,
videoconferencing and virtual meeting solutions such as iMeet and GlobalMeet.
- Position: System Engineer - Worked with customers to determine the most
appropriate and cost effective integrated conferencing solutions.
INDEPENDENT CONSULTANT, NewYork, NY, (2008-2010): Evaluated and
solved both business and individual computer issues that impact their
communication systems.
AVAYA / LUCENT, NewYork, NY, (1996 – 2008): A multinational technology
company provides business communication solutions for customer and team
engagement. The company provides technologies for unified communications and
collaboration, contact center and customer experience management, and
networking, along with related services to large enterprises, midmarket companies,
small businesses and government organizations around the world.
- Position: Client Executive (2005-2008) - Responsible for the
Citigroup/Smith Barney relationship meeting or exceeding $ 33 Million
quota for three consecutive years. Identified, sold and oversaw
implementation of solution to improve and consolidate 42 disparate call
centers internal to Citigroup into a single 800 number using Avaya Contact
Center technology. The $ 2.5 million contact center solution included
speech enabled routing, VOIP (voice over internet protocol), data collection
for intelligent screen pops, cradle to grave reporting, post call survey and
recording of the calls. Final implementation significantly enhanced both
caller experience and management’s ability to evaluate entire call center.

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- Position: System Engineer (1997-2005)- Analyzed customer requirements
and provided voice/data networking technical knowledge and expertise to
design and implement appropriate solutions using AVAYA’s products and
services. Managed: Morgan Stanley, Credit Suisse, First Boston, Goldman
Sachs, TD Waterhouse,Prudential, Lehman Brothers,McGraw Hill, and
Bank of America.
- Position: Technical Staff (1996-1997)- Key member of Lucent’s software
technology team responsible for the development of a CDMA (code
division multiple access) cellular phone.
REPUBLIC NATIONAL BANK,NewYork, NY, (1994 – 1996)
- Position: Software Programming Consultant - Created custom application
using Visual Basic and Microsoft Access for Human Resources Department
applications.
NEOCAD , Iselin, NJ (1991-1993): Software Startup Company Headquartered in
Boulder, CO.
- Position: Application Engineer - Provided technical pre- and post-sales
support for innovative startup company providing Computer Aided Design
(CAD) software for Field Programmable Gate Arrays (FPGA).
INTERGRAPH, Irvine, CA (1989 – 1991):
- Position: Application Engineer - Provided technical sales support and
customer implementation for CAE (computer aided engineering) suite of
tools. Intergraph was a global leader in CAD/CAE tools.
LORAL CORPORATION,Atlanta, GA (1984 – 1989): Company with work in
global aerospace and defense industry.
- Position: Hardware Design Engineer - Designed analog and digital printed
circuit boards used in intelligent displays in Military aircraft, including the
S3 and the E2C.
GENERAL DYNAMICS, San Diego, CA (1982 – 1984): a global aerospace and
defense company.
- Position: Reliability Engineer - Responsible for contractual reliability
compliance of MTBF (Mean Time Between Failures) of F-16 test
equipment.
OTHER EMPLOYMENT
TRADER JOES, NewYork, NYand San Diego, CA (2011 – present):
Nationwide grocery store.
- Position: CrewMember – responsible in multiple aspects of operations –
stocking, cashier, strong emphasis on customer satisfaction.
- Worked while attending school.
EDUCATON

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Health Information Technology (HIT) degree (2013-2014)
Columbia University, New York, NY.
Emphasis on:
- Electronic Health Record (EHR) management (including clinical workflow,
dataflow, business process,usability by staff and patients, clinical decision
support, standards etc.).
- The implications to providers and hospitals of the HITECH Act and the need to
report “Meaningful Use.”
- Representing medical terminology using standards (ICD-9-CM to ICD-10-CM,
CPT codes,RxNorm, LOINC,SNOMED CT, etc.).
- EHR Infrastructure (Databases,Warehouses,Clinical Data Repositories,
Servers,PCs,Cloud Storage, etc.).
- Relational database design, SQL queries, and meaningful graphical
representation of data.
- Hospital billing and reimbursement
- Project Management and Implementation of EHRs
- Health Information Exchange and interfaces for communication between
systems used such as HL7
- Network security and HIPPA privacy
Completed Pre-requisitescoursesfor accelerated RN program (2011-2013)
CUNY,New York, NY
Bachelor ofScience in Electric Engineering (1978-1982)
Colorado State University, Fort Collins, CO
INTERESTS: Performing comedy improvization, animal rescue,learning new
skills and languages. Staying Curios.
References available on request