Arvind_Jaiswal

Arvind Kumar Jaiswal,
E-Mail: akjais@rediffmail.com / Mobile: 09899549147
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PROFILE SUMMARY (KEY RESULT AREAS)
 M.S/M.Tech from premier institutes with overall 16+ years of experience in
IT/software Application Design & Build (Development, Enhancement,
implementation, customization, integration), Managed ( operation,
maintenance and 24/7 Multi level technical support, managed services
AMS/MSP ) and business application platform transformation services with
well established & reputed organization like Tata Consultancy Services,
TechMahindra, and IBM India Pvt Limited.
 I have 7+ years as Delivery /Program/Portfolio/Account Manager and
managed end two end delivery of large complex projects with team of more
than 70 members involving multiple technologies (Client Server & Web
Technology (Java/J2EE) & .NET) and TELECOM DOMAIN COTS
products/applications (OSS/BSS/NMS), SDP and VAS domains (e-
Recharge/e-Top-up using IN and SMSC).
 Managed Third party SDP COTS Components (Messaging Broker, CMS, Portal,
Content and Charging Gateway, Application Gateway, NDS) implementation,
deployment and integration as per customer requirements and expectations.
 Telecom Expense Management (TEM) Projects Service Delivery Management
by implementing and utilizing TEM application (Rivermine) and Rebilling
Application to control and optimize telecom costs. IBM TEM solution &
services being delivered to clients across various regions of world in truly IBM
Global Delivery Methodology approach by specialized TEM teams located
across various Geographies & Countries in India, China, Malaysia, USA,
Australia and Europe.
 Managing IBM Cloud Computing enabled Telecom Expense Management (TEM)
business application, solution & services based on IBM new capabilities
BlueMix (IBM’s next generation PaaS cloud development
platform) with IBM’s Software-as-a-Service (SaaS) deployed/hosted
on Cloud Infrastructure SoftLayer, IBM's Infrastructure-as-a-Service
offering (IaaS) . IBM Cloud TEM solution & services is being
implemented, upgraded and migrated for the Clients to control and optimize
the telecom environment costs with IVP and MACD.
 Independently managed the Transitioning ( Solution, Planning & Execution) of
Application Management Support Operation Services projects and IT Infra
structure domain projects (IMS) based on Technology – Middleware (
WebSphere), Midrange-Unix (AIX, UNIX, Solaris, Linux) or Intel (Windows) ,
Databases (Oracle / SQL / Sybase / DB2 / My SQL) and Storage ( Netapps,
SAN, EMC, Tivoli, etc.) in a Datacenter kind of environment, across a wide
range of domains and Technologies and also for multiple IT Applications and
technologies used in Telecom industry and Telecom business processes using
IBM standard Transition & Transformation Services/Methodology ( TTS/TTM)

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for Design Build & Managed ( DBM) and also from existing incumbent
vendors/service provider to IBM from Onsite Client Location to GDC location
partitioned into various waves/phases.
 Strong Banking and Telecom project delivery management expertise in
OSS/BSS/NMS /VAS implementation and O&M - Managed end-to-end
implementation of Telecom projects across Billing, OSS, Service Assurance,
Service Fulfillment, Mediation, Provisioning, etc. Broader familiarity and
understanding with Telecom OSS/BSS domain’s COTS product as well as
custom built telecom applications.
 Managed end-to-end implementation, configuration, customization, system
integration, operation and technical support services for Telco COTS products
and custom built applications in domain of (OSS/BSS) , VAS, Billing using E-
recharge, E-Voucher/VMS, M-Banking integrated with IN, SMSC,USSD and
Banks, Cramer, Telecordia Granite, Oracle Seibel CRM, Oracle OSM MetaSolv
M6 and Micromuse NetCool .
 Handled End-2-End delivery of O2C ( L2C & T2R) OSS/BSS custom
development, re-engineering and System Integration Projects for Telco’s in
areas of Activation, Billing, Fulfillment, Provisioning , Order Fulfillment and
Provisioning, Inventory Management,
 Managed end-to-end Managed Technical Support Services (Operation,
Maintenance and Support) delivery of Telecom projects across Billing, OSS,
Service Assurance, Service Fulfillment, Mediation, Provisioning, etc. Overall
knowledge in OSS/BSS area like Billing Rating, Order Management system,
Network Inventory, Provisioning, Activation, VAS and SDP Platforms.
 Experienced to manage and lead day-to-day Operations & operational issues
related with BSS Operation including Billing, Roaming, Interconnect,
Mediation, and Provisioning.
 Experienced in managing NOC/Data Center Operations, Remote Network
Infrastructure Maintenance and Support for Telecom BSS/OSS products and
custom applications for 24/7 Faults, Alerts and Performance Monitoring,
Incident/Problem Management, Product Technical Support as per ITIL
standards.
 Proficient in project Management skills- Project Planning, Estimation,
Scheduling, Monitoring, Tracking, Configuration Management, Risk
Management, Quality Management, Status Reporting , Resource
management, Change Management.
 Strong End to End Project, Program & Delivery Management expertise.
Leading and managing the entire project life cycle (initiation, planning,
executing, controlling and closing) for all size projects, with the complex
scope, many dependencies, cross functional teams , high risk and Integrated
deliverables with multiple projects.
 Drives the optimal delivery of services to achieve revenue targets, ensuring
high quality services, maximizing resources utilization and coordinating
projects related contractors and third parties.

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 Ensuring that quality processes, controls and methods for monitoring and
measuring quality are incorporated in the project life cycle.
 PMP certified by PMI. Stakeholder’s expectation management with
conflicting priorities and business interest. Conflict resolution within the
framework of contract/sow/agreement.
 People development and management (Aligns, empowers, motivates, and
coaches project team members.) Develop organization by performing
functions such as talent acquisition, talent development, talent retention,
performance evaluation, mentoring, resources hiring short and long term
planning.
 Preparation and review of realistic unified project plan taking into account
constraints, dependencies and assumptions. Task management and tracking
as per plan and taking corrective action for any variances (EV, SV & CV).
 Experienced in onsite/offshore delivery model and handling large onsite and
offshore delivery team and coordinating with offshore delivery team.
Managing and providing technical directions to team members.
 Responsible to deliver project deliverables/milestones to scope, timescales
and budget by tracking all activities against Plan and all actual costs against
budget.
 Identify and manage cost, schedule or scope changes to the projects as per
account specific project changes review process and submit project change
requests.
 Monitoring and tracking critical issues and risks impacting deliverables,
budget, scope, schedule and quality.
 Project health/performance monitoring, tracking and status reporting in
terms of budget/cost, schedule/time, scope, quality and resources
utilization.
 Strong in Delivery of Application development/Enhancement (ADM) services
based on multiple technologies and multiple domains.
 ITIL/ITSM certified. 24/7 Multi Level Application Technical Support ( Managed
Services) Operations Management and Maintenance Service
 Strong in Transition (AT & ST) Methodology for AMS/ADM Technical Support
Project from US Onsite to Offshore India.
 Strong People , Process, Resources , Technology, Client & Quality
Management Skills with the capability to manage large teams

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KEY COMPETENCIES & SKILLS MATRIX
EDUCATION SUMMARY
Degree and Date Institute Specialization
M.S./M.Tech Indian Institute of Science, Bangalore CAE
END-2-END SERVICE DELIVERY &
OPERATIONS MANAGMENT
CUSTOMER RELATIONSHIP MANAGMMENT
(SATISFACTION, CSAT & ESCALATION)
SERVICE LEVEL AGREEMENT MANAGEMENT
(SLAS)
END-2-END PROGRAM & ACCOUNT MANAGEMENT
OF AMS/ADM/IMS MANAGED SERVICES
OPEARTIONS & MAINTENANCE (O&M)
QUALITY, RESOURCES, PROCESS
IMPROVEMENT AND COMPLIANCE
MANAGEMENT
TRANSITION MANAGEMENT (PLANNING &
EXECUTION) OFMANAGED SERVICE
OPEARTION
PRESALES SUPPORT DURING SOLUTIONING AND
RFP RESPONSE FOR PROPOSAL
ACCOUNT FINANCIAL & COST MANAGEMENT
FOR P&L ACCOUNTABILITY
STAKEHOLDERS, SUPPLIERS AND BUSINESS
PARTNER OPERATOR MANAGMENT
CLOUD COMPUTING (IAAS, PAAS, SAAS) (BLUEMIX,
SOFTLAYER) ENABLED BUSINESS TRANFORMATION
SERVICES DELIVERY, MIGRATION & UPGRADES

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EXPERIENCE SUMMARY
Overall I.T. experience - 17+ Years
Duration Organization Position
From March, 2011-
Till Date
IBM India Pvt Ltd Delivery Project Executive
From Nov, 2008-
Feb, 2011
FuGenX Technologies Pvt. Ltd. Consultant Delivery Manager
From July, 2007-
Oct, 2008
ISTS InfoTech (P) Ltd Delivery Manager
From Feb, 2006- Till
June, 2007
TechMahindra Ltd Program Manager
From 2005- Till 2006 Infogain India (P) Ltd, Noida Program Manager
From 1998- to 2005 Tata Consultancy Services Ltd, Delhi Project Manager, Project Leader
From 1993- to 1996 I.T Division of Engineers India Limited System Engineer
IT SKILLS SUMMARY
Technology Experience
Software OOAD/UML, Java/J2EE (JSP/Servlet/EJB) Platform Technology,
Design Pattern, MVC/Struts framework, RDBMS (Oracle 8i), Data
Modeling and Design, ORM Tools
Hardware UNIX (HP-UX, AIX, SGI, Sun Solaris), PC (P-4), Linux, Windows
NT, 2000 Pro and XP Pro
Tools Visio, Toad, Exceed, Metaphase, e-Matrix, Primavera, M.S
Project, Websphere, Weblogic, Telecom COTS products
(Cramer,Granite,Metasolv, Netcool, Billing, Siebel CRM )
Methods Strong understanding of Software Development Methodology
(RUP), OOAD/UML, Agile SCRUM, RAD

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Domain Experience Software Solutions and Services in the following domain:
 Telecom (OSS, BSS , NMS, VAS and SDP System)
 Telecom Service Assurance and Service Fulfillment
 O2C/L2C- Order Provisioning and Activation,
Inventory Management
 Service assurance Network Fault & Performance
Management.
 Billing, Mediation, Order Management, CRM, Self-
care Online , SDP
 Telecom VAS domain e-Recharge applications ( IN,
SMSC, Billing)
 Banking Financial Accounting System
 Manufacturing and Product Development Process
(PLM Systems)
 Logistics/Transportation (Container Management
System)
 E-business/Retail
 Retail and Payment (Various POS System)
Management Experience  Strong understanding and expertise in Project Life Cycle
Management Processes and Framework as per PMI
methodology.
 Co-ordination, tracking and people management to
ensure successful project completion.
 Project Planning, Monitoring, Scheduling, Estimation,
Coordination and Tracking using project management
software tool Primavera, M.S. Project.
 Project performance and progress status reporting in
terms of scope, efforts, cost, schedule and quality and
team management
 Client Interaction and expectation management
Business Development  Pre-sales support and RFP response preparation.
 Exploring the further business growth opportunities.
 Project Proposal Writing and Architecting Solution
 Preparation of approach and methodology for project
execution

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EXPERIENCE PROFILE (KEY PROJECTS) --------------------- IBM INDIA PVT. LTD.
Project
Telecom COTS Product Implementation, Deployment,
Customization and Integration of Telecom Expense
Management (TEM) & SDP service delivery of business
critical applications.
 Telecom Expense Management (TEM) Projects
Service Delivery Management by implementing and
utilizing TEM application (Rivermine) and Rebilling
Application to control and optimize telecom costs.
 Cloud enabled TEM solution and services based on
new capabilities IBM BlueMix ( IBM’s next
generation cloud development platform)
 Fixed & Mobile Telecom Environment service order
fulfilment and management.
 Implementation, Customization and System
Integration.
 SDP ( Messaging Broker, CMS,Portal, Charging
Gatway, Application Gateway, NDS)
 Business Requirement and Technical SOW
Finaliztion.
 COTS Product evaluation and Gap Analysis.
 Solution Finalization
Customer
Airtel Africa Transformation , IBM IGA and Commercial
Accounts
Period From March, 2011– Till date
Role Delivery Project Executive/ Portfolio Manager
Solution Environment SDP Components ( Messaging Broker, CMS,Portal, Charging
Gatway, Application Gateway, NDS),Web Technology
(Java/J2EE), TEM Solution ( Rivermine & Metis), Cloud,
Mobile and IBM BlueMix ( IBM’s next generation cloud
development platform)

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Responsibilities TEM Solution
 TEM Tool (Rivermine) implementation and
deployment in Cloud Environment.
 Accurate, up-do-date and real time maintained
Inventory development for Invoice Validation
Process services using TEM application for Billing
Errors and Discrepancy.
 Cost & Services optimization of Telecom
Environment.
 Effectively managing change of Telecom service
moves, adds, changes and disconnects (MACDs)
common activities that can have a major impact on
a telecom budget.
 IVP Rate Validation in TEM system for accurate and
up-to-date rates for various accounts.
 Contract to Invoice rate dispute resolution.
 TEM application Rivermine version 7.0 upgrade in
Soft Layers environment from version 6.0/6.4 for
all accounts/instances across NA, LA, APAC &
EMEA. Feature enhancement in TEM tool by DevOps
team.
SDP Solution
 Business Requirement and Technical SOW
Finalization.
 Solution Finalization with ARB team.
 SDP COTS Products evaluation and Gap Analysis
 Scope Change Management for new enhancement
in existing functionalities of product.
 Customer relationship and escalation management.
 Co-ordination with COTS Products Vendor team for
successful deployment.
 Co-ordination and regular follow-up with
infrastructure team for DC and Bandwidth
availability.
 KPI Dashboard reporting to measure the
performance.
 Service Level Agreements (SLA/SLN) management.
 Project Planning, Estimation and defining
operational/execution processes for the project.
 Client Interaction and customer expectation
management.
 Ensuring timeliness and quality of deliverables by
leading and motivating project team
 Managing schedule, size, effort, cost and quality as
per project plan.
 Team building, task allocation and ensuring

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timeliness and quality of deliverables.
EXPERIENCE PROFILE (KEY PROJECTS) ---------------FUGENX TECHNOLOGIES PVT. LTD.
Project
Telecom Custom Application and COTS Product
Implementation, Operation and Managed Services in
(OSS/BSS/VAS), EVDS/ERDS Engines, SDP Intranet Self Care
business critical applications.
Integration
 Operation & Managed Support Services of e-
Recharge/e-Topup product.
 Enhancement for new features through C.R.
 24/7 L2/L3 Technical Operation Support
 Bug Fixing and Patch Deployment.
 Release Management for Change Request
Deployment
Period From Nov, 2008– Till Feb, 2011
Role Service Delivery Manager
Solution Environment OSS/BSS/VAS, VAS EVDS/ERDS, e-Recharge applications (IN
system, SMSC), Oracle Siebel CRM, POS Terminal
Application ,Web Technology (Java/J2EE)
Description Purpose of this project is to provide Implementation and
Application Management services to customers for various
business critical and complex applications based on
multiple platforms and multiple technologies for various
telecom OSS/BSS/VAS products and applications.
Responsibilities  Ensuring successful delivery and execution of
multiple projects.

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 Co-ordination with development team for
successful Release Management.
performance.
 Issues and problem management and ensuring
timely resolution of problems.
management.
per project plan.
 Ensuring compliance to processes, standards,
guidelines and measurements in terms of quality
and schedule in line with customer requirements.
EXPERIENCE PROFILE (KEY PROJECTS) ------------------------ISTS INFOTECH (P) LIMITED
Project
Telecom Custom Built Application and COTS Product
Implementation , Customization, Integration and Managed
Technical Support Services for Customer Care and Billings
business unit in BSS, VAS, SDP and Corporate Intranet
business critical applications.
Integration
 Operation & Managed Support Services of e-
Recharge/e-Topup product.
 Enhancement for new features through C.R.
 24/7 L2/L3 Technical Operation Support
 Bug Fixing and Patch Deployment.
 Release Management for Change Request
Deployment

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Customer
AT&T
Period From July, 2007– Oct, 2008
Role Delivery Manager
Solution Environment OSS/BSS applications, VAS, e-Recharge applications (IN
system, SMSC), Billing, Oracle Siebel CRM, Web Technology
(Java/J2EE),C++
Description Purpose of this project is to provide Implementation and
Application Management services to customers for various
business critical and complex applications based on
multiple platforms and multiple technologies for various
telecom OSS/BSS/VAS systems.
multiple projects.
performance.
management.
per project plan.
EXPERIENCE PROFILE (KEY PROJECTS) ------------------------TECHMAHINDRA (P) LIMITED
Project
Managed Services Delivery for various business critical
applications in Customer Care Billing Business group
projects.
 Implementation and Technical Support Services.

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 24/7 Fault & Performance Management
 Incident & Problem Management
 Customization and Enhancement.
 Release Management.
Customer
AT&T & B.T
Period From Feb, 2006– June,2007
Role Program Manager
Solution Environment OSS/BSS Systems, NMS,Web Technology , COTS Products
(Cramer, Granite, Metasolv), SDP Platform.
(Java/J2EE),Oracle & Data warehousing
Description Purpose of this program is to provide Implementation and
Application Management services to AT &T for various
business critical and complex telecom applications based
on multiple platforms and multiple technologies in BSS/OSS
domain.
multiple projects.
performance.
management.
per project plan.

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EXPERIENCE PROFILE (KEY PROJECTS) ------------------------INFOGAIN INDIA (P) LIMITED
Project
Telecom (OSS/BSS) Application Implementation
Customization, Integration and Technical Support
Management Services for various business critical
applications.
 Implementation & Customization services
 Development & System Integration Services
 Maintenance & Testing Services
 Application Technical Support & Release Services.
Customer
Fiji Telecom
Period From Jan, 2005– Feb, 2006
Role Program Manager
Solution Environment OSS Telecom Domain Oracle Practices on Oracle
Communications Products including Oracle UIM, Oracle ASAP,
Network Integrity, Network Discovery and Oracle Metasolv M6.
Web Technology (Java/J2EE) & Client-Server Technology
Description Telecom OSS/BSS Oracle Products/Application
Implementation, Customization, Integration and Technical
Support services.
multiple projects.
 Leading a team for requirement capture, solutions,
development, UAT etc. Client Interaction
/Interface for UAT Sign Off.
 Design of Interface for Metasolv M6 and Activation
System (ASAP).Integration Interface Development
for Integration using Weblogic Workshop.
 Integration of Oracle UIM, Oracle Network
Discovery and Oracle Network Integrity.
Integration of Metasolv M6 with Activation System
(ASAP).
 Issues and problem management and ensuring
timely resolution of problems.
management.

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per project plan.
Previous Experience Profile -----------------Tata Consultancy Services Limited
Project
Billing operations, maintenance and support services
(Billing, roaming, interconnect & Mediation),
Provisioning.
Customer
Airtel
Period From Sep, 2003 –December, 2004
Description Objectives of this project are to manage and lead day-to-
day operational issues related with BSS Operation including
Billing, Roaming, Interconnect, Mediation, and
Provisioning.
Role Project Manager
Solution Environment BSS Post –paid Billing Operations.
Tools Billing, Roaming, Interconnect, Mediation, Provisioning,
Service Fulfillment, Order Management.
Responsibilities  Overall responsible for all the Post-paid operations
including the following.
 Configuration and modification of all new and
existing duly approved bill plans in the system.
Rating of post-paid CDRs in the system.
Error handling of CDRs.
 UAT of new configurations and up gradations in the
system. Roaming operations. Invoice Generations.
Pre & Post Bill runs check.
 Reconciliation with other systems and post-paid

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billing system. Rating and Billing of Interconnect
CDRs. Configuration and Operations of Mediation
System.
 Project Initiation, Planning, Estimation and
defining operational/execution processes for the
project.
 Overseas Client Interaction and customer
expectation management.
per project plan.
 Project performance monitoring and progress
status reporting in terms of schedule, effort,
quality and cost.
Project
Web-based Central Account System (CAS) application for
Central Bank of India Regional Offices
Customer Central Bank of India
Period From April 02 to August 03
Description This is a web-based banking financial accounting
application to calculate balance sheet and profit & loss for
regional offices of the Bank
Role Project Leader
Solution Environment Window-XP Professional, Linux RH (7.1), Java/J2EE
Framework
Tools Oracle8i, Toad, Websphere

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Responsibilities  Business process modeling and selecting the
solutions in line with client requirements.
 Preparation of Project Plan and defining
operational processes for the project.
 Requirement analysis, architecting and designing
high level solution
 Ensuring development according to design and
architecture.
 Team building, task allocation and tracking project
progress in terms of scope, efforts, cost, schedule
and quality.
 Project planning, estimation, scheduling and
monitoring
 Ensuring compliance to processes and
measurements in terms of quality and schedule and
quality of deliverables through testing, validations
and reviews
Project
Web-based enterprise application for NYK, Lines, Japan for
cargo management
Customer NYK, Lines (Japan)

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Period From Oct 01 to March, 02
Description This application is meant for shipping company for their
cargo management related activities.
Role Module Leader/Solution Designer
Solution Environment Window- NT, Java/J2EE (JSP, EJB), JavaScript, SQL, HTML
Tools Visio, IBM Visual Age for Java, Websphere, Oracle
Responsibilities  Development of Web Based enterprise application
using J2EE framework
 Analysis, designing and architecting J2EE application
using MVC Design Pattern.
 Application Architecture definition
 Providing technical directions to the team members
 Preparation of UML Diagrams
 Customer interaction
 Ensuring Adherence to the design, software
requirement document and processes for quality.
Project
Product Lifecycle Management (PLM) solution
implementation for product development in manufacturing
domain to G.E.Aircraft Engine
Customer G.E.A.E.
Period From July, 2000 Till August, 2001
Role Team Member
Solution Environment HP-UX, Windows, MQL, Java/JSP
Tools e-matrix9, Oracle
Responsibilities  Business process mapping and requirement gathering
 Implementation and customization of PLM solution
 Business schema design and development
 E-Matrix environment setup and system administrator
 Part, EBOM and change Management
Project
PDM/PLM solutions implementation for manufacturing
planning to Indian Navy for Ship Design System

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Customer Indian Navy
Period From April, 1998 To April, 2000
Role Team Member
Solution Environment HP-UX, Window-98/NT, SQL, PL/SQL
Tools Metaphase, Oracle, Ansys, Catia
Responsibilities  Product Data Management (PDM/PLM) Implementation
and Customization.
 Business Process modeling and requirement gathering
 Requirement Analysis, design and development
 System administrator and environment set up
 Part, BOM and change management using system
 Custom Integration and Tech Support
Previous Experience Profile – I.T. Division of Engineers India Limited
Project
Project Management Software Tools Implementation,
Configuration and customization
Period From Oct-1993 To May-1996
Role System Engineer
Solution Environment Windows
Tools Oracle, Visual Basic, PL/SQL,Primavera, MS Project, MS
office
Responsibilities  Creation and design of database for project
management software
 Design and development of various MIS reports
 Database back-up, configuration and administration
 Software tools Implementation, Configuration and
Customization

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