SlideShare a Scribd company logo
1 of 48
Social Media
Best Practices
@NikkiSunstrum
SMSS: Higher Education
July 22nd, Boston MA
 @UMich Director of Social Media
 Former State of Michigan @MIGov
SM Coordinator
 B.S. in PoliSci & M.A. in Ed
 Skilled in making dull things
interesting
 Co-Captain to a hashtag’ed
entourage of 5
 Former Elected official
 Throws parades for fun
@NikkiSunstrum
SOCIAL MEDIA
IS NOT NEW
Tweeting the ninety-five thesis
The way in which we
get our point across
has changed, not the
concept or necessity of
information
distribution.
You get paid to play on Facebook?
“Because somebody grows up being a social media native,
it doesn’t make them an expert in using social media at
work, that’s like saying, ‘I grew up with a fax machine, so
that makes me an expert in business.’”
 William Ward, professor of social media at Syracuse
University’s S.I. Newhouse School of
Public Communications
What do
I do?
NOT EVERBODY
NEEDS SOCIAL MEDIA
WAIT,
WHAT?!
STRATEGIC
IMPLEMENTATION
Millennials are…
 The 1st generation to never know life
without the internet
 The largest generation since the baby boomers
 About to take over as the majority of the workforce
 24% of Teens report being online
“almost constantly”
 92% report going online daily
 Nearly 75% of teens have a smart
phone
 Of teens using going online daily
94% are doing so through a mobile
device
 Teenage boys report more
Facebook activity than girls
 Teenage girls favor visual
applications for story telling
(Instagram, Snapchat)
CONTENT OVER
CREATION
@ArionTSun “why do you keep putting the
poop emoji on everything? It’s weird.”
ATS: What? That’s chocolate ice cream!
#kidswithtech #fail
Change the world,
one #hashtag at a
time
Innovate
Collaborate
Streamline
Provide Value
Build a Toolbox
Focus on Your Strengths
Identify Where Your Audience Is
Drive the Message
Engage, Inform, Educate
KNOCKYOUR SOCKS OFF
CONTENT
LIVE IN THE MOMENT
100 Million Active
Monthly Users
400 Million Snaps Sent
Each Day
71% of Users
Are Under 25
Ads are seen anywhere
from 500,000 to a million
times a day.
Allowing publishers to
command $50,000 to
$100,000 a day.
STOP HERDING
MEERKATS
Social Media is not a race.
Foursquare badges never
really meant anything
No one cares about your
Klout Score
20,000 People are now ‘GOING LIVE’ Each Day
VALUE ADD
AND ROI
Great social is about seizing the available opportunity to
elevate the perception of your programs and overall success.
BOTTOM LINE
The Viral Shaming Phenomenon
2013: 170 Twitter followers
1 Hour
509 posts
were generated
Reach
exceeding
200,000 people
Over 5 million
impressions
"We need to
treat the water,
and not simply
each fish that's
struggling."
Innovation
Streamlining
Leveraging Success
Promoting a Unified Message
POLICY
AND PLATFORMS
CAMPUS SOCIAL LEADERSHIP
The strategic implementation of social communications
at the University of Michigan is managed by central
UMSocial and a leadership team comprised of
delegates from each school, college or organization. All
official University social properties should maintain
regular contact with their coordinating representative
for direction and oversight.
SOCIALMEDIA.UMICH.EDU
@NIKKISUNSTRUM
/NIKKI.SUNSTRUM
Questions?

More Related Content

What's hot

Making Sense of Social Media
Making Sense of Social MediaMaking Sense of Social Media
Making Sense of Social Media
Graham Garner
 

What's hot (20)

Social Media & it's Impact in Today's World
Social Media & it's Impact in Today's WorldSocial Media & it's Impact in Today's World
Social Media & it's Impact in Today's World
 
Back to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community ManagementBack to Basics - Fundamentals of Community Management
Back to Basics - Fundamentals of Community Management
 
The iGeneration: It's All About Me
The iGeneration: It's All About MeThe iGeneration: It's All About Me
The iGeneration: It's All About Me
 
Making Sense of Social Media
Making Sense of Social MediaMaking Sense of Social Media
Making Sense of Social Media
 
BUS 271 EDWARD SMITH
BUS 271 EDWARD SMITH BUS 271 EDWARD SMITH
BUS 271 EDWARD SMITH
 
Selling Social Media to the CEO
Selling Social Media to the CEOSelling Social Media to the CEO
Selling Social Media to the CEO
 
7-13-15 East Lansing Tech Camp Facilitation
7-13-15 East Lansing Tech Camp Facilitation7-13-15 East Lansing Tech Camp Facilitation
7-13-15 East Lansing Tech Camp Facilitation
 
Future of Communication and Social Media: Gerd Leonhard at NBS Sao Paulo
Future of Communication and Social Media: Gerd Leonhard at NBS Sao PauloFuture of Communication and Social Media: Gerd Leonhard at NBS Sao Paulo
Future of Communication and Social Media: Gerd Leonhard at NBS Sao Paulo
 
NCB Quarterly Event
NCB Quarterly EventNCB Quarterly Event
NCB Quarterly Event
 
social media
social mediasocial media
social media
 
Future Media: Changing Behaviors in a Digital World
Future Media: Changing Behaviors in a Digital WorldFuture Media: Changing Behaviors in a Digital World
Future Media: Changing Behaviors in a Digital World
 
Agnew_Norma
Agnew_NormaAgnew_Norma
Agnew_Norma
 
Brands & Publishers: A Symbiotic Relationship for the Digital Age - Stacy Mar...
Brands & Publishers: A Symbiotic Relationship for the Digital Age - Stacy Mar...Brands & Publishers: A Symbiotic Relationship for the Digital Age - Stacy Mar...
Brands & Publishers: A Symbiotic Relationship for the Digital Age - Stacy Mar...
 
Flipbook-FILM 240- Social Media Makes us Smarter
Flipbook-FILM 240- Social Media Makes us SmarterFlipbook-FILM 240- Social Media Makes us Smarter
Flipbook-FILM 240- Social Media Makes us Smarter
 
Wired 2.0 - Social Marketing Strategies and Implementations
Wired 2.0 - Social Marketing Strategies and ImplementationsWired 2.0 - Social Marketing Strategies and Implementations
Wired 2.0 - Social Marketing Strategies and Implementations
 
Social media and its Impacts on society
Social media and its Impacts on societySocial media and its Impacts on society
Social media and its Impacts on society
 
Digiday Video Marketing Summit | Movement Strategy
Digiday Video Marketing Summit | Movement StrategyDigiday Video Marketing Summit | Movement Strategy
Digiday Video Marketing Summit | Movement Strategy
 
Millennials on Instagram (Infographic)
Millennials on Instagram (Infographic)Millennials on Instagram (Infographic)
Millennials on Instagram (Infographic)
 
Communication Barriers, Strategies, and Social Media
Communication Barriers, Strategies, and Social Media Communication Barriers, Strategies, and Social Media
Communication Barriers, Strategies, and Social Media
 
Developments affecting corporate social media strategy
Developments affecting corporate social media strategyDevelopments affecting corporate social media strategy
Developments affecting corporate social media strategy
 

Similar to Smss boston2015 nikki_sunstrum

3-2014 Taking the Shiny Out of Social
3-2014 Taking the Shiny Out of Social3-2014 Taking the Shiny Out of Social
3-2014 Taking the Shiny Out of Social
Nikki Sunstrum
 
eduWeb 2009
eduWeb 2009eduWeb 2009
eduWeb 2009
TargetX
 
Facc millennials, social media, and education connecting with your students
Facc   millennials, social media, and education connecting with your studentsFacc   millennials, social media, and education connecting with your students
Facc millennials, social media, and education connecting with your students
Joshua Murdock
 

Similar to Smss boston2015 nikki_sunstrum (20)

6 23-15 Social Media Etiquette for Professionals
6 23-15 Social Media Etiquette for Professionals6 23-15 Social Media Etiquette for Professionals
6 23-15 Social Media Etiquette for Professionals
 
Social Communications (not media) - Sweetland Winter 2015
Social Communications (not media) - Sweetland Winter 2015Social Communications (not media) - Sweetland Winter 2015
Social Communications (not media) - Sweetland Winter 2015
 
Goal Driven Social Communications
Goal Driven Social CommunicationsGoal Driven Social Communications
Goal Driven Social Communications
 
2 16 16 aga pres
2 16 16 aga pres2 16 16 aga pres
2 16 16 aga pres
 
3 25-15 University of Michigan Presentation to the Alumni Association
3 25-15 University of Michigan Presentation to the Alumni Association3 25-15 University of Michigan Presentation to the Alumni Association
3 25-15 University of Michigan Presentation to the Alumni Association
 
11 17-14 Tweet, Post, Like, Share, Repeat
11 17-14 Tweet, Post, Like, Share, Repeat11 17-14 Tweet, Post, Like, Share, Repeat
11 17-14 Tweet, Post, Like, Share, Repeat
 
10 22-15 Missouri PRSSA Presentation
10 22-15 Missouri PRSSA Presentation10 22-15 Missouri PRSSA Presentation
10 22-15 Missouri PRSSA Presentation
 
Leisure presentation
Leisure presentationLeisure presentation
Leisure presentation
 
3-2014 Taking the Shiny Out of Social
3-2014 Taking the Shiny Out of Social3-2014 Taking the Shiny Out of Social
3-2014 Taking the Shiny Out of Social
 
eduWeb 2009
eduWeb 2009eduWeb 2009
eduWeb 2009
 
Facc millennials, social media, and education connecting with your students
Facc   millennials, social media, and education connecting with your studentsFacc   millennials, social media, and education connecting with your students
Facc millennials, social media, and education connecting with your students
 
social media usage impact on youth .docx file
social media usage impact on youth .docx filesocial media usage impact on youth .docx file
social media usage impact on youth .docx file
 
SMCEDU Millennials, Social media, and Education - Connecting with your Students
SMCEDU Millennials, Social media, and Education - Connecting with your StudentsSMCEDU Millennials, Social media, and Education - Connecting with your Students
SMCEDU Millennials, Social media, and Education - Connecting with your Students
 
What is social media_ The impact of social media.pdf
What is social media_ The impact of social media.pdfWhat is social media_ The impact of social media.pdf
What is social media_ The impact of social media.pdf
 
How Nonprofits Should Adapt Their Social Media Strategy in 2020 - UMass Lowel...
How Nonprofits Should Adapt Their Social Media Strategy in 2020 - UMass Lowel...How Nonprofits Should Adapt Their Social Media Strategy in 2020 - UMass Lowel...
How Nonprofits Should Adapt Their Social Media Strategy in 2020 - UMass Lowel...
 
Is social media as powerful as we think
Is social media as powerful as we thinkIs social media as powerful as we think
Is social media as powerful as we think
 
Impacts of Social Media
Impacts of Social MediaImpacts of Social Media
Impacts of Social Media
 
Computer assignment
Computer assignmentComputer assignment
Computer assignment
 
Smmp10
Smmp10Smmp10
Smmp10
 
Making Friends and Influencing People
Making Friends and Influencing PeopleMaking Friends and Influencing People
Making Friends and Influencing People
 

More from Jillian Petrie

Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1
Jillian Petrie
 
Sm ssummit ryan pena higher ed *updated
Sm ssummit ryan pena higher ed *updatedSm ssummit ryan pena higher ed *updated
Sm ssummit ryan pena higher ed *updated
Jillian Petrie
 
Smss boston keith_hannon
Smss boston keith_hannonSmss boston keith_hannon
Smss boston keith_hannon
Jillian Petrie
 
Smss boston robert_bochnak
Smss boston  robert_bochnakSmss boston  robert_bochnak
Smss boston robert_bochnak
Jillian Petrie
 
Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1
Jillian Petrie
 
Smss boston2015 tyler_thomas
Smss boston2015 tyler_thomasSmss boston2015 tyler_thomas
Smss boston2015 tyler_thomas
Jillian Petrie
 
Smss boston2015 ryan_maguire
Smss boston2015 ryan_maguireSmss boston2015 ryan_maguire
Smss boston2015 ryan_maguire
Jillian Petrie
 
Smss boston2015 kimberly_davis
Smss boston2015 kimberly_davisSmss boston2015 kimberly_davis
Smss boston2015 kimberly_davis
Jillian Petrie
 
Smss boston2015 ryan_maguire
Smss boston2015 ryan_maguireSmss boston2015 ryan_maguire
Smss boston2015 ryan_maguire
Jillian Petrie
 
Smss boston2015 nikki_sunstrum
Smss boston2015 nikki_sunstrumSmss boston2015 nikki_sunstrum
Smss boston2015 nikki_sunstrum
Jillian Petrie
 
Smss boston2015 mona_tawakali
Smss boston2015 mona_tawakaliSmss boston2015 mona_tawakali
Smss boston2015 mona_tawakali
Jillian Petrie
 
Smss boston2015 mona_tawakali
Smss boston2015 mona_tawakaliSmss boston2015 mona_tawakali
Smss boston2015 mona_tawakali
Jillian Petrie
 
Smss boston2015 jordana_torres
Smss boston2015 jordana_torresSmss boston2015 jordana_torres
Smss boston2015 jordana_torres
Jillian Petrie
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
Jillian Petrie
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
Jillian Petrie
 
Smss boston2015 matt_bailey
Smss boston2015 matt_baileySmss boston2015 matt_bailey
Smss boston2015 matt_bailey
Jillian Petrie
 
Smss boston2015 matt_bailey
Smss boston2015 matt_baileySmss boston2015 matt_bailey
Smss boston2015 matt_bailey
Jillian Petrie
 
Smss boston2015 kimberly_davis
Smss boston2015 kimberly_davisSmss boston2015 kimberly_davis
Smss boston2015 kimberly_davis
Jillian Petrie
 
Smss boston2015 keith_hannon
Smss boston2015 keith_hannonSmss boston2015 keith_hannon
Smss boston2015 keith_hannon
Jillian Petrie
 
Smss boston2015 keith_hannon
Smss boston2015 keith_hannonSmss boston2015 keith_hannon
Smss boston2015 keith_hannon
Jillian Petrie
 

More from Jillian Petrie (20)

Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1
 
Sm ssummit ryan pena higher ed *updated
Sm ssummit ryan pena higher ed *updatedSm ssummit ryan pena higher ed *updated
Sm ssummit ryan pena higher ed *updated
 
Smss boston keith_hannon
Smss boston keith_hannonSmss boston keith_hannon
Smss boston keith_hannon
 
Smss boston robert_bochnak
Smss boston  robert_bochnakSmss boston  robert_bochnak
Smss boston robert_bochnak
 
Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1Smss boston2015 ty_scheiner_1
Smss boston2015 ty_scheiner_1
 
Smss boston2015 tyler_thomas
Smss boston2015 tyler_thomasSmss boston2015 tyler_thomas
Smss boston2015 tyler_thomas
 
Smss boston2015 ryan_maguire
Smss boston2015 ryan_maguireSmss boston2015 ryan_maguire
Smss boston2015 ryan_maguire
 
Smss boston2015 kimberly_davis
Smss boston2015 kimberly_davisSmss boston2015 kimberly_davis
Smss boston2015 kimberly_davis
 
Smss boston2015 ryan_maguire
Smss boston2015 ryan_maguireSmss boston2015 ryan_maguire
Smss boston2015 ryan_maguire
 
Smss boston2015 nikki_sunstrum
Smss boston2015 nikki_sunstrumSmss boston2015 nikki_sunstrum
Smss boston2015 nikki_sunstrum
 
Smss boston2015 mona_tawakali
Smss boston2015 mona_tawakaliSmss boston2015 mona_tawakali
Smss boston2015 mona_tawakali
 
Smss boston2015 mona_tawakali
Smss boston2015 mona_tawakaliSmss boston2015 mona_tawakali
Smss boston2015 mona_tawakali
 
Smss boston2015 jordana_torres
Smss boston2015 jordana_torresSmss boston2015 jordana_torres
Smss boston2015 jordana_torres
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
 
Smss boston2015 mike_petroff
Smss boston2015 mike_petroffSmss boston2015 mike_petroff
Smss boston2015 mike_petroff
 
Smss boston2015 matt_bailey
Smss boston2015 matt_baileySmss boston2015 matt_bailey
Smss boston2015 matt_bailey
 
Smss boston2015 matt_bailey
Smss boston2015 matt_baileySmss boston2015 matt_bailey
Smss boston2015 matt_bailey
 
Smss boston2015 kimberly_davis
Smss boston2015 kimberly_davisSmss boston2015 kimberly_davis
Smss boston2015 kimberly_davis
 
Smss boston2015 keith_hannon
Smss boston2015 keith_hannonSmss boston2015 keith_hannon
Smss boston2015 keith_hannon
 
Smss boston2015 keith_hannon
Smss boston2015 keith_hannonSmss boston2015 keith_hannon
Smss boston2015 keith_hannon
 

Smss boston2015 nikki_sunstrum

Editor's Notes

  1. It’s time to accept that social media is not new.
  2. Things have been going viral since the 15th century
  3. It’s time to change the perception of the work that we do
  4. Because although on a college campus students see us like this…
  5. This is what we actually do. We provide exclusive opportunities to engage, elevate the perception of our institutions, mitigate brand risk, curate and produce visual stories that cultivate community and demonstrate value to potential and existing students.
  6. This is where I talk myself out of a job…
  7. Hear me out. It’s time to look at the bigger picture, access long term strategy and embrace opportunities to collaborate
  8. And we’ve been doing this for years, not everyone gets a website – or a news publication, it’s time to consolidate social media and embrace collaboration.
  9. We know where our audience is, it’s time to stop trying to be their friends and instead add value to their space.
  10. Snapchat generates more than 2 BILLION views a day and 71% of their users are 34 or younger.
  11. We have the ability to reach out and communicate with nearly anyone.
  12. Power conferences, plus Ivy League and MAC - what should be the largest schools and brands in the US