TESL Canada-2015

1. SPEAKING SKILL BUILDING
Module: Planning a Trip to Banff
Source: www.esl-library.com
Task: Making a Hotel Reservation: Role-Play
Competencies: I. Interacting with Others III. Getting Things Done
Directions: For this module, we have been learning about travel in Canada. For today’s
activity, you will be practicing a role-play related to booking a hotel room. This is something
that is essential to the language needed for travel. Find a partner and develop a role-play
for making a hotel reservation.
Receptionist: Good afternoon. How can I help you?
Guest: Hi! I’d like to make a reservation / Hi there! I was wondering if I could make a
reservation? / Hi! Would I be able to make a reservation please?
Receptionist: When will you be arriving? /What date were you planning to arrive? / Sure!
When will you be arriving?
Guest: I will be arriving on September 21st
/ I’ll be there on September 21st
.
Receptionist: Ok. How many people will be in your party? / How many people will be
staying with you? /Great! For how many people?
Guest: There will be two of us. / Just two please. / Myself and my wife/ husband/
sister/ friend etc.
Receptionist: For how many nights? / How many nights will you be staying? / How long will
you be staying?
Guest: For 2 nights. / I will be there until the 23rd
. How much is it going to be for
each night? / What is the total going to be? How much will that cost? / How
much do you charge per night?
Receptionist: The cost per night is $99.95. What is your name? / What name will the
reservation be under? / Could I get your name please?
Guest: My name is _____________________ (Spell it)
Receptionist: Okay, I have reserved the room for you on the 21st
of September of January
for 2 people staying for 4 nights/ Your room has been reserved for
September 21st
to September 23rd
.
Guest: Thank you very much. I really appreciate it / That’s great! Thanks very much
for all your help!
Receptionist: Not a problem. It’s my pleasure! Is there anything else I can do for you?
Guest: No that’s great! Have a nice day!

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Prepared by Kerry Howard and Jana Ciobanu for the TESL Canada-2015