3. Book Identity
1. Book Identity 1
Title : ENGLISH FOR HOTEL MANAGEMENT
Years : 2020
Author : Dwi Iswahyuni & Angela Bayu Pertama Sari
ISBN : 978-623-228-427-2
Publisher : GRAHA ILMU
Pages : 78 pages
4. Summary Of Book Contens 2
Title : ENGLISH FOR HOTEL MANAGEMENT
Material : "Receiving Guests, Polite
Expressions“
Title Chapter : FRONT OFFICE
ACTIVITIES: RECEPTIONIST
Chapter 3
Page 29
1. A Brief Overview
Receptionist belongs to front office
department. The receptionist can be
defined as a person who registers
guests, allocates room for guests, handles
all messages for guests, updates the room
rack including the in-house guests, and
makes a list of the guests who want to
leave the hotel . Moreover, the jobs of a
hotel receptionist include welcoming guests
as they arrive, assigning rooms to
guests, giving guests their keys, taking and
passing on messages, checking guests in
and out of the hotel, handling foreign
exchange, preparing guests’ bills and taking
payments, and assisting guests with any
special requests .
5. Some several activities are undertaken by a receptionist
when a guest arrives in the hotel are as follows.
1. Checking the day's arrival rack that the guest has a
reservation when a guest arrives;
2. Checking the correspondence in the file and giving
registration card to the guest;
3. Asking the guest to write information on the grc (guest
registration card) or sign the register;
4. Taking a card from the guest check and completing it;
5. Checking and assigning the ready room;
6. Preparing a welcome card;
7. Checking mail or message, if any; and
8. Giving the key to the guest.
Guest Check-in ( 2 )
Receptionist : “Good morning, Sir. May I help you?”
Guest : “Good morning. Can I have a room tonight for two
days?”
Receptionist : “Certainly, Sir. May I have your name please?”
Guest : “I am John Bill.”
Receptionist : “Alright, Mr. Bill, there is a single room until
May 10th. Could you fill in this registration form while I
prepare your key?”
Guest : “Sure. Let me see…hmm...why do you need this
passport details?”
Receptionist : “They are for the police department. We have
to ask this information by law.”
Guest : “Ok, here you are.”
Receptionist : “Well, here is your key Mr. Bill. Your room
number is 401, on the 4th floor and the daily rate is Rp
400.000 and here in your keycard. It tells you all about
the service in the hotel. You should carry it at all times;
you’ll need it as identification in hotel bars, or
restaurant. If you want to have a drink or meals, it will
be charged to your account.”
Guest : “Alright, I’ll take good care of that. By the way, is it
possible for me to get something to eat in the late
evening?”
Receptionist : “Yes, sure, Sir. Our coffee shop opens 24
hours.”
Guest : “That sounds nice; thank you very much.”
Receptionist : “You’re welcome, Sir.”
Conversation
Guest Check-in (1 )
Receptionist : “Good afternoon Sir, may I help you?”
Guest : “Good afternoon. I am Steve Gerald. I have a
reservation for five days.”
Receptionist : “Welcome to Cozy Hotel, Mr. Gerald. Would
you fill this registration form?”
Guest : “Of course.”
Receptionist : “Thank you, Mr. Gerald. Here is your key,
the keycard, and a bellboy will escort you to the
room, have a nice stay with us.”
6. Conversation
Guest Check-out
Receptionist : “Good afternoon, Ma’am. How may I help
you?”
Guest : “Good afternoon. My stay is over, and I’m checking
out now.”
Receptionist : “Well, may I have your room number,
Ma’am?”
Guest : “It’s 206.”
Receptionist : “Just a moment please....here is your bill,
Ma’am.”
Guest : “Alright. Thanks. Here is the key.”
Receptionist : “Thank you, Ma’am. How was your stay
here? Did you enjoy it?”
Guest : “Actually yes, this hotel is great enough, and the
facilities are quite complete. I like the coffee shop and
the swimming pool a lot. However, it was rather noisy last
night.”
Receptionist : “We are sorry for the inconvenience,
Ma’am. We guarantee it won’t happen again.”
Grammar Focus
Expressions of Offering Help
7. Book Identity
1. Book Identity 2
Title : ENGLISH HOTEL CORRESPONDENCE
Years : 2021
Author : Kadek Ayu Ekasani & Ni Luh Supartini
ISBN : -
Publisher : IPB INTERNASIONAL PRESS
Pages : 115 pages
8. Summary Of Book Contens 2
Title : ENGLISH HOTEL
CORRESPONDENCE
Material : "Formal Letters“
Title Chapter : BUSSINESS LETTER
Chapter 1
Page 1
1. BUSSINESS LETTER
A letter is a written or printed message addressed
to a person, usually sent by post, massager or email. It
is an addressed document of legal, formal or informal
kind for various purposes.
TYPES OF BUSSINESS LETTER
1. Enquiry letter
2. Order letter
3. Sales letter
4. Complain letter
5. Application letter
PARTS OF THE LETTER
1. Letter Heading
2. Reference
3. Date
4. Inside address
5. Salutation
6. Subject line
7. Opening paragraph
8. Complimentary close
9. Signature
10. Enclosure
11. Carbon copy
12.Initial
9. STANDARD ELEMENTS OF A LETTER OPTIONAL PARTS OF LETTER
1. Letter Head/ Heading.
2. Reference.
3. Date.
4. Receiver’s Name and Address.
(Inside Address)
5. Salutation.
6. Subject
7. Main Body.
8. Complementary Close.
9. Signature.
10. Sender’s Name and Designation.
1. Attention Line.
2. Reference
3. Identification Line.
4. Enclosure.
5. Carbon Copies.
10. Strenght & Weakness Of Book
The Strenght Of Book 1
1
The Weakness Of Book 1
The Strenght Of Book 2
2
The Weakness Of Book 2
The study of the concept of words and sentences
that are presented easy to understand and understood
by the reader, the authors apply the explanation of the
material clearly, not convoluted and does not make
readers have difficulty to read, analyze and study it.
The material presented is in accordance with the
purpose of the book, such as containing many examples
of conversations which are certainly very much needed
from this book.
Each chapter in this book contains practice
questions, so that readers can practice and measure
their understanding of each material presented in each
chapter.
The contents of the book discussion are too
concise and dense so that the information
obtained is only important information without
any support, so sometimes they do not
understand how the information flows.
The study of the concept of words and
sentences that are presented easy to understand
and understood by the reader, the authors apply
the explanation of the material clearly, not
convoluted and does not make readers have
difficulty to read, analyze and study it.
Each chapter in this book contains practice
questions, so that readers can practice and
measure their understanding of each material
presented in each chapter.
This book only describes the material in
general or in outline, as seen in each
classification that is not specifically
explained
11. Conclusion
Each written work certainly has characteristics
that are different from oneanother, both in terms
of language, advantages, and disadvantages. Every
books mustcontain information that has been clearly
explained by the author regardless of
theshortcomings contained in each books ,but it is
certain that each book will bringbenefits to readers
in terms of getting more information.This books
contains abundant information that can make
readers interested inreading and analyzing this
books. Above has been presented a summary and also
theadvantages and disadvantages of each books
which is expected to be a comparisonbetween the
opinions of readers of the books.
