1. JAMEL ZAMMALI
Mobile Number: 0097455633687
Visa Status: visit Visa with NOC
Nationality: Tunisian
Date of Birth: May 1982
Material Status: Married
E-mail: jamelzammali001@gmail.com
OBJECTIVE
As a Master Degree holder, I’m Seeking a challenging career with a vision driven organization to
gain maximum knowledge, skills and experience, which will enable possibilities for growth and
development of both my personal and professional career. Able to adjust to varied cultural
environments due to extensive international exposure.
SUMMARY OF QUALIFICATION
A well-presented, intelligent and highly focused individual who is seeking on a career in the
customer service Industry. Possessing a record of delivering great service, achieving targets, as
well as recognizing and developing opportunities, doing all of this whilst contributing to the
overall performance of a team. Someone who is able to work alone or as part of a group, and who
readily understands the importance of valuable customer service and of creating a good
impression with patrons. Experienced in greeting people at a welcome desk, serving over a
counter or discussing in detail a client’s needs over the telephone. Am currently looking to join a
reputable and forward thinking company like yours where apart from contributing to the success
of your business, i will also have opportunities to develop and advance his career.
QUALIFICATIONS & PERSONAL STRENGTHS
• 8 years of experience in Customer services, Sales and Administration in well reputed
organizations.
• Strong exposure to the fast paced knowledge in Customer Care, Admin, and Marketing
coordination services.
• Outspoken, Patient individual with Pleasant personality and clear voice with neutral
accent.
• Ability to manage multiple tasks simultaneously.
• Experienced in interacting with wide range of customers like guests, VIP’s, attorneys,
consumers, managers and students.
• Great endurance and persistence during the conversation.

2. Education
• (Dubai UAE - 2010) Certificate on customer Service and Sales From retail
company
• (Dubai UAE - 2009) Certificate on selling Skills
• (Tunisia 2004/2005) )High diplomat of business English and management (
High Institute of applied languages and Business Administration
• Tunisia 2000) Baccalaureate Certificate (In literal Experimental / In
Foumart high School)
CAREER
HISTORY
SalesAssistant atEmiratesluxuryshop June2012–JULY2016
• Managing thestoreoperationsto deliver thehigheststandardsof
• Regular visualmerchandizingandpromotion stock display.
• Managingand categorizingslowmoving/nonmoving items.
• Monitoringtheperformancesof thestores and sets theteams target
• Leadingtheavailablestaff to achievetargets and maximizesales.
• Inventory and stocktrackingand maintenance.
• Merchandizinginlinewith thebrand imageand standards.
• Daily cashregisterscontrol andreconciling.
• Increasingtheloyalty of individual customersandcreatingchannelsof newprospects.
• Conductingand supervisingtrainingto frontlinestaff.
2011: Salesassistant;Gallery Lafayette(UAEtradingcompany)
• Attendingand handlingto allcustomersand clients
• Total control of Daily revenue
• Maintain thorough knowledgeof competitors,includinglocation,productoffering,
pricingandpromotions,includingsalestechniques
• Managed and trained a largeteamManagingday-to-dayrelationship with strategic
partnersanddevelopingadeep understandingof theirproductsand long-term
businessstrategies.
• Personal Assistantto VIP guestsandCEO’swithin theUAEregion
• Attendingmeetings,travel and timeManagement
• Closureof all stores endingof thedaily revenue
• ManagingallPoliciesand Procédures
• 2008 to 2011: Sales Assistant (FaconnablestoreZegna storerodeo drivestorefor

3. UAE tradingcompany
• Attendingand handlingto allcustomersand clients
• Maintain thorough knowledgeof competitors,includinglocation,productoffering,
pricingandpromotions,includingsalestechniques
• Personal Assistantto VIP guestsandCEO’swithin theUAE
• Work efficiently withPublicRelationsin all aspectsof Salespromotions
• Control of monthly inventory
• ProvidingCustomer services.
• Attendingto all international call
Sales Assistant Andrew’sTies 2006-2008
• Attendingand handlingto allcustomersand clients
• Maintain thorough knowledgeof competitors,includinglocation,productoffering,
pricingandpromotions,includingsalestechniques
• Personal Assistantto VIP guestsandCEO’swithin theGulf region
• Assistin theimplementation of twelve-monthmarketstrategiesandnewbusinessand
marketidentification
• Work efficiently withPublicRelationsin all aspectsof Salespromotionsand mediaas
required
• ProvidingCustomer services.
• Attendingto all international calls
• Documentation&multi lingual translations.
• Company data entryandfiling
Languages :
1. Arabic:Fluent
2. English:Fluent
3. French :Fluent