1. Customer service officer
ALI AMMAR HADDAJI
Phone number: +971 56 77 45 456
Email address: haddaji_ali@yahoo.com
Objectives
A challenging position in a dynamic organization, when I can use my skills and experience and acquire valuable
experience while contributing toward prosperity and growth of the organization.
As a self-motivated, assertive and dedicated individual, I am determined to achieve the desired goal. My positive
attitude towards changes, people and willingness to learn gives me confidence to acquire more skills and pursue a
bright uprising career.
Professional Experience
 From 05/2013 till present .
Working with Dubai Islamic Bank (UAE DUBAI) customer services and sales
 Promotes and sell bank products ( Personal finance ,auto finance, credit card …)
 Motivating customers to deal with the bank and get benefited from bank
facilities such as competitive profit rates and fast processing.
 Provide exceptional customer service by processing customers
transactions in an efficient, accurate and friendly manner
 Deliver a consistent customer service to each customer.
 opportunities to promote and sell DIB products and assist in the sales
From 04/2010 tell 03/2013
Working in Etisalat, Dubai as a customer service: Officer sales accounting (Dubai- UAE) .
 From 01/02/2005 To 30/03/2008
Working in DSMX Company as marketing assistant manager (Sousse- Tunisia)( Part time Job )

2. Training Courses & Continues Education
 From 2004 To 2009 Bachelor degree in French literature & language
 June 2004 Baccalaureate literature
 From 1996 To 2004 Secondary education
Competences
 A confident and competent computer operator of most software applications including MS Office
Professional, (Word, Excel, PowerPoint), Database Management, Operations and Internet
 Ability to quickly learn and use new systems and application
Languages
• Arabic (Native language)
• English: Fluent; spoken and written.
• French: Fluent; spoken and written.
Personal Skills
• Problem solving
• Strategic thinking
• Inter personal skills
• Communication skills
• Time & resource management
• Planning
• Initiative, curious, attentive, fast training of all new concepts.
Personal Informations
• Marital status: single

3. • Age : 34
• Gender: Male
• Religion: Islam
• Nationality: Tunisian
• Visa status: employment visa
• UAE Driving License since 2010
Declaration
I hereby declare that the above information is true and correct of the best of my knowledge.