Slides for plenary talk on "The Web Of Higher And Further Education: How To Deal With The Spiders" given by Professor David Melville at the IWMW 2003 event held at the University of Kent on 11-13 June 2003. See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2003/sessions/#talk-1

1. www.ukc.ac.uk
The web of Higher
Education & how to
avoid the Spiders
IWMW Conference
11 June 2003
David Melville

2. 2
HE White Paper summary
• Universities a success story
• Overall aim
• Structural reform of sector
• Funding reform
• Key issues
• Widening access
• Research
• Enterprise & knowledge transfer
• Student fees, loans & grants
• Increased funding 2003-2006

3. 3
The HE white paper
50% participation
by 2010
(ages 18-30)
- currently 43%

4. 4
The HE white paper
50% participation
by 2010
(ages 18-30)
- currently 43%
Expansion in
FE colleges,
foundation
degrees

5. 5
50% participation
by 2010
(ages 18-30)
- currently 43%
The HE white paper
Expansion in
FE colleges,
foundation
degrees
Fair Access

6. 6
50% participation
by 2010
(ages 18-30)
- currently 43%
The HE white paper
Expansion in
FE colleges,
foundation
degrees
Access
regulator
Collaboration
and
Partnership

7. 7
50% participation
by 2010
(ages 18-30)
- currently 43%
The He white paper
Expansion in
FE colleges,
foundation
degrees
Access
regulator
Collaboration
and
PartnershipRaise profile of
teaching

8. 8
50% participation
by 2010
(ages 18-30)
- currently 43%
The HE white paper
Rewarding the
best research
and teachingWidening
access,
improving
retentionCollaboration
& partnership
 Funding
 £9bn gap
 £3000 fees, £1000
grants
 Graduate repayments
Centres of teaching
excellence
 More research funds &
selectivity
Knowledge exchanges

9. 9
The Multiversity – developing the concept
of educational collaboration
• A cooperating alliance of Schools, FE & HE institutions
• Characteristics
• Covering a specific geographical area
• Having generally complementarity of provision
• Principles
• Parity of esteem
• Institutions do what they are good at
• Competition is recognised and acknowledged
• Focus is on specific tasks of common interest

10. 10
Universities at Medway
The Partnership
• University of Greenwich (UoG)
• University of Kent (UKM)
• Mid-Kent College (MKC)
Strong support from
• Medway Unitary Authority
• SEEDA
• HEFCE
Based on
Some shared facilities
Refurbishment & New build
Growing MKC, UKM & UoG programmes
New programmes

11. 11
The Kent Thames Gateway Multiversity
• A Multiversity alliance of two Universities,two HEIs and
three Further Education Colleges based on
• Complementarity and breadth of provision
• Commitment to the local community, business & economy
• Partnerships for progression with schools, FE & HE
• A seamless offer to potential students and employers
• Aspiration raising from primary ages onwards
• Children’s University
• Secondary mentoring
• Summer & weekend schools

12. 12
University of the Transmanche
• Partners
• Université de Lille I
• Université de Lille II
• Université de Lille III
• Université de Littoral Côte d’Opal
• University of Kent at Canterbury
• Based on
• Integrated programmes
• Joint degrees
• Collaborative research
• A new concept in transfrontier education and
collaboration

13. 13
The Management Challenges – is the web
at the centre?
Challenges
Improved Service
Raise performance
Recruit and retain
Improve access
Develop strategic partnerships
Improve systems and ICT
Reduced Costs
Lower infrastructure costs
Reduce operational overheads
Manage property portfolio
Re-engineer finances
Invest back-office savings in front line
Deliver more for less

14. 14
Source:
HESA
University Expenditure
Academic departments
41%
Academic services - 7%
Administration & central services 11%
Premises - 9%
Residences & catering ops - 8%
Research grants & contracts - 17%
Other expenditure - 7%
Non Core
activity
42% Costs
Core
University
activity

15. 15
Improvement Opportunities -– Central Services
Academic departments
41%
Academic services - 7%
Administration & central services 11%
Premises - 9%
Residences & catering ops - 8%
Research grants & contracts - 17%
Other expenditure - 7%
•HR management
•Recruitment
•Staff records
•Training
•Financial management
•Alumni/fundraising
•Desktop & telephony services
Source:

16. 16
Improvement Opportunities– Academic Services
Academic departments
41%
Academic services - 7%
Administration & central services 11%
Premises - 9%
Residences & catering ops - 8%
Research grants & contracts - 17%
Other expenditure - 7%
•Library services
•Information resources
•Websites
•Learning resource centres
•Internet / Intranet services
•Academic computer systems
•Enrolment, records, exams
•Desktop and Telephony services
Source:

17. 17
The Challenges – More for Less
• Reduce operational costs
• Implement more cost effective processes
• Improve systems to support new processes
• Reduce back-office costs
• Get full value from investment
• Improve services
• More integration
• Faster delivery
A role for the web?

18. 18
The University Portal
Mainframes
File Servers
Client Servers
Mainframe
W eb
Server
Web
Serv
er
Data
base
Data
base
ERP
Systems
& CRM
ss to research resources
ss to academic and financial records
ss to teaching material and coursework
Students
ccess to project information
ccess to financial information
ccess to shared resources
Partners
• Access to accommodation system
• Access to Finance systems
• Access to Management information
Management
&Support
Staff
•Access to research resources
•Access to student records
•Access to coursework
Academics
• One system for Internet,
Intranet and Extranet
• No data duplication
• Customised user ‘views’ of
same information
• Access control
• Access from anywhere
including home working

19. 19

20. 20
The web for HE
• The common interface
• System integration for disparate admin systems
• On-line student support
• Local & distant
• Direct customer interactions
• Potential students
• Applicants
• Alumni
• Suppliers
• The wider public

21. 21
Living with the spiders
• Endangered species
• IT anoraks?
• Dangerous species
• Senior managers?
• How they feed and prey
• Living with and managing the spiders
•A web based future?

22. www.ukc.ac.uk
The web of Higher
Education & how to
avoid the Spiders
IWMW Conference
11 June 2003
David Melville