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Leveraging IT to Achieve USHE's Goals

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Technology (when strategically and practically applied) provides increased accessibility and quality to Higher Education. This presentation was made by USHE Assistant Commissioner and Chief Information Officer Dr. Steve Hess to the State Board of Regents October 29, 2010.

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Leveraging IT to Achieve USHE's Goals

  1. 1. 2020: Leveraging IT to achieve USHE’s goals
  2. 2. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology is a disruptive force to HE.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Possible Regents’ recommendations.
  3. 3. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology is a disruptive force to HE.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Regents’ recommendations for future.
  4. 4. The Rising Cost of Higher Ed Current numbers circulating  439%  147%  106%
  5. 5. Impact of the Recession  ↓ Budgets  ↑ Tuition, ↑ student debt  ↑ Tuition dependency  ↓ State resources allocated  ↑ Reliance on private and federal funding  ↓ Access (low income, first generation students)  ↓ Reduction in student completion rates  New normal is cost management and greater productivity  Financing problems are structural, not short- term
  6. 6. Thriving in the Paradox of HE  To survive the university and colleges must break with tradition, ◦ but to thrive they must build on what they have always done best.  Technology investment in teaching, administration, research and public service can bring down the cost and improve quality. Clayton Christensen Manuscript: University DNA Speaking of Harvard University
  7. 7. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology is a disruptive force to HE.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Regents’ recommendations for future.
  8. 8. Berkman Center for Internet & Society at Harvard University “Born Digital in Video: Overload” http://cyber.law.harvard.edu/interactive/projects/digitalnatives/2010/09/ov erload Born Digital Assignment
  9. 9. Disruptive technology “Disruption is a positive force. It is the process by which an innovation (technology) transforms a market whose services or products are complicated and expensive into one where simplicity, convenience, accessibility and affordability characterize the industry.” Clayton Christensen: Disrupting Class
  10. 10. Top 10 New Disruptive Technologies Impacting Higher Education  Cloud computing  Mobile phones and tablet devices  Social communication and collaboration  Social analytics  Video, interactive, streamed and on demand  Context aware computing  Flash memory  Ubiquitous computing  Electronic Textbooks  Improved Learning Management Systems
  11. 11. Hype Cycle for Education (Gartner, 2010)
  12. 12. Disruptions May Affect Growth
  13. 13. Disruptive Technology Public Higher Education For-Profit Institutions, Internet Library & Research Information Professional Degree / Certificates Tutoring / Advising Knowledge Creation Lifelong Learning Library & Research Information Professional Degree / Certificates Knowledge Creation Tutoring / Advising Lifelong Learning Possible? Recording Industry Motion Picture / TV Newspapers / Periodicals Traditional Library Apple Netflix, Hulu Google, MSN Live, CNN Google
  14. 14. Bill Gates’ View on HE Future  Five years from now, on the web for free, you’ll be able to find the best lectures in the world  College needs to be less “place- based”  University education is just too expensive  Technology is the only way to bring education cost back under control and expand access. Bill Gates
  15. 15. Most HE Services are Online  Courses  Libraries  Labs  Text books  Classrooms  Administrative processes and services in HR, finance, students, etc.
  16. 16. Competition  Online and commercial courses, modules, objects  For-profit colleges offering a blended, flexible experience  Google digitizing all scholarly books, periodicals, AV materials  Search engines, answer engines  Offerings that satisfy student as consumer
  17. 17. Possible Shifts in Environment• From institution to course creators Accreditation • From classrooms to mobile devices Course delivery • Break from institutions, selling “branded courseware” around the world Tenured professors • New courseware builder, aggregator enables any expert to create/sell their own courses Courseware creation • Erodes as students face faster, better, cheaper “status” options Granting of diplomas
  18. 18. Challenging the Teaching Model  Student Portfolios  Immediate Student Feedback  Course Management Systems  Virginia Tech Math Emporium  Mission Early College High School  The National Center for Academic Transformation
  19. 19. Open Content Initiative Gates Foundation funding is available to develop online courses that increase access and success in higher education.
  20. 20. Curricular Resources Online  Wikipedia  Academic Earth  Open Educational Resources  You Tube Edu  The Big Think  I Tunes U
  21. 21. Engaging the Classroom
  22. 22. Born Digital: Student Expectations They are digital natives and … • Used to receiving info very fast • Like to parallel process and multi-task • Prefer graphics over text • Prefer random access (hypertext) • Function best when networked • Relate to one another in ways mediated by digital technologies. • Thrive on instant gratification and instant rewards • Prefer games to “serious” work • Expect to create the context of their online experience • Perceive information to be malleable; it is something they can control and reshape in new and interesting ways.
  23. 23. More Digital Expectations Students expect to be digitally immersed … • Information online, not “in line” • Information on-demand, free of place or time • Blended classroom and online experiences • Flexible coursework schedules for working students • Relevant and timely content • More team collaboration. • More content from multiple sources • Interactive content from voice, video and data • Ability to contribute, as well as consume, content and knowledge • Social collaboration and networking is integrated or encouraged in coursework • Learning experiences appeal to both intrinsic
  24. 24. USHE Technology-Assisted Learning 0.113% 0.131% 0.048% 88.128% 1.313% 8.427% 1.822% Total Broadcast Correspondence Electronic Media Face-to-Face Interactive Audio/Video Online Technology-Enhanced
  25. 25. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology is a disruptive force to HE.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Regents’ recommendations for future.
  26. 26. How IT contributes  Accessibility  Affordability  Efficiency  Simplicity  Accountability  High Quality
  27. 27. How IT Contributes Move Online • Move most processes, applications and services online. • Move selected courses online. • Once online they are accessible any time and any place. Savings • Save time, travel and other expenses. • Fewer buildings, parking , roads • Shorter process times, fewer people needed to administer. • Provide data/key indicators of success delivered in timely reports and dashboards. Outcomes • Accessibility Affordability • Efficiency Simplicity • Accountability High Quality
  28. 28. Administrative Processes First to Move Online On Administration On Faculty On Students • Payroll, human resource management • Budgeting • Accounting • Financial services • Inventory, asset tracking • Building access • Police information • Building and classroom scheduling • Building access • Heating / Air Conditioning • Utilities • Security alarms and surveillance • Sprinkling systems • Communication & collaboration with students, staff, colleagues (worldwide) • Course info distribution • On-line courses • Media on demand • Classroom video capture • Classroom network access • Student Grades • Research grants, applications submissions • Computational research • Access to journals and other research data • Publishing • Registration, tuition, financial aid, fees • Library, research information • Course materials • Faculty and student communication and collaboration • Residential living • Web access • Homework, tests • Online access to lectures • Creation, submission of original papers, art, music • Media production • News reporting • Complex mathematic, statistical computation • Course evaluations • Campus life
  29. 29. Teaching and Learning is Now Moving Online  Reduce costs of teaching to $1000/ credit hr.  Learning outcomes comparable to traditional classroom outcomes.  Reduce cost of delivering a full four-degree to less than $13,000. ◦ compared to price of $ 28,000 to $106,000 at the typical public or private institutions, respectively.  Obtain savings on, buildings, parking lots etc. and the student’s convenience. Clayton Christensen Manuscript: University DNA
  30. 30. New Teaching Technologies Address:Recruiting • Online summer offerings • Student CRM • Active-duty Military, students • Apply Yourself • College Web Sites with Department Pre- requisites Academic Costs • Mandatory Blended Course Conversions • Tiered Instructional Support • Outsourced Instructional Support • Course Consortia (state, peer institution, discipline specific) • Peer Institution & Discipline-specific Online Course Consortia Access and Student Success • Online and Hybrid Core Requirements • Fully Online Undergrad degrees • Online Dual Credit Courses • Student-centered Course Design • Pre-Matriculation Developmental Courses • Online Degree Completion Programs Student Learning • Web-mediated Learning Resources • Multi-site Study Abroad Courses • Global Guest Faculty • Online-only Faculty Hires • Semester-Online Teaching Option
  31. 31. IT Goals to Support USHE 2020  ↑ student participation  ↑ student completion  ↑ the level of economic innovation
  32. 32. Mandatory course conversions – transcending space constraints IT: Strategic, Practical Uses
  33. 33. IT: Strategic, Practical Uses ↑ success in high failure gateway courses. F2F Online
  34. 34. Strategic, Practical Objectives to Achieve 2020 Goals Employ online faculty  Help students overcome educational interruptions (Degree Audit Programs)  Provide expanded transcripts  Join Open Content Initiative  Provide a portal for easy access to courses at little/no cost. (UEN)  Negotiate state contracts for electronic text books (UEN).
  35. 35. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology is a disruptive force to HE.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Regents’ recommendations for future.
  36. 36. USHE Technology-Assisted Learning 0.113% 0.131% 0.048% 88.128% 1.313% 8.427% 1.822% Total Broadcast Correspondence Electronic Media Face-to-Face Interactive Audio/Video Online Technology-Enhanced
  37. 37. % IT Use in U.S. /Utah Instruction 90 79 78 66 39 32 27 22 0 20 40 60 80 100 Electronic Mail Course Management… Internet Resources Web Sites for Class… Commercial Courseware Learning Objects Computer Simulations Online Courses IT Usage in U.S. Instruction % Usage
  38. 38. Utah Education Network Technology Available to USHE  Best Networked State in the Nation, UEN  Wimba ◦ Shared screens, interactive whiteboard, archives ◦ Unlimited, synchronous, online classrooms ◦ Voice tools for discussions, podcasting, etc.  Movi (HD teleconferencing state, nation, worldwide)  Pioneer Online Library  E media
  39. 39. Attached storage Other schools’ repositories UEN media Video servers iTunes U Virtual meeting archives Department file servers Cloud Sites (i.e.. YouTube) Learning Content Management System (Equella) Course Management System (Blackboard) TeachStoreConnectAccess Campus Web Portal Virtual Rooms (Wimba) Student web portfolios Web-enabled Learning Landscape
  40. 40. Equella Learning Content Mgt  Discover and connect media to a course  Control access and use  Faculty control, share and manage  Manage course, department or program curriculum  Store student work and assemble web portfolios
  41. 41. Streaming Video Services • 23,448 video clips supporting teaching • 43,758 streams delivered in 30 days • 500,000 video streams delivered over the course of a year • Serve videos offered through iTunes U
  42. 42. Single Sign-on to Class Resources  Blackboard / course management system  Proctored exam scheduling  Student class feedback survey  iTunes U  Library Reserve materials  Link to faculty page  Link to campus map
  43. 43. IT Opportunity in HE  The current model for HE may become financially unsustainable, making college increasingly inaccessible to students.  Technology (when strategically and practically applied) provides increased accessibility and quality to HE.  Current progress at USHE institutions.  Technology is a disruptive force to HE.  Regents’ recommendations for future.
  44. 44. Recommendations  Invest in strategic technology and its practical application.  Hire people who are digital natives or successful immigrants.  Include technology and student achievement in campus master plans.  Collaborate on the development and use of strategic online courses.  Provide financial & RPT incentives for providing higher-quality, technologically delivered courses and services.  Take advantage of the national open content, cloud and software initiatives.
  45. 45. A Next Step: Universities and colleges will present their specific technology accomplishments in December 2010.
  46. 46. Technology layered on top of old paper, people centered processes will not always reduce costs.
  47. 47. QUESTIONS? COMMENTS? stephen.hess@utah.edu

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