Issra Al Hawamdeh has over 10 years of experience in performance monitoring, evaluation, sales, and marketing. She has worked as a Performance Management Officer for the Ministry of Interior in Jordan for over 2 years, coordinating departmental performance and ensuring employee adherence to procedures. Additionally, she spent 1 year as a Sales Coordinator for a hotel group, prospecting clients and coordinating events. Issra holds a Bachelor's degree in Spanish and English from the University of Jordan and is skilled in learning new concepts with excellent communication abilities. She is certified in American Sign Language, Computer-Aided Dispatch systems, and has received marketing training from USAID.

1. Issra Khaled Al Hawamdeh
Silicon City Oasis, Dubai, United Arab Emirates
Cellular phone: +971502099806
E-mail: AlhawamdehIssra@gmail.com
ProfessionalProfile
Issra has worked with Ministry of Interior (Command and Control Center) for Two years and was part of
the team who responsible to develop and coordinate policies and strategies for the development of
departmental performance indicators, and local service performance standards. She was responsible for
monitoring local performance indicators of other departmental staff to adhere to the existing working
practices, methods, procedures. Provide support/consultation to other departmental staff regarding their
current performance and activities while working with other team members to develop and produce
departmental service plan and other plans where appropriate in liaison with senior managers. On the other
hand, Issra has also worked for one year with Hotel’s group as Sales coordinator, where she was responsible
along with other company's marketing and sales staff to prospect and sell the hotel's facilities and rooms to
groups and organizations looking to hold conferences or events.
Areas of expertise
▪ Performance Monitoring.
▪ Performance Evaluation.
▪ Supervisory and Mentoring.
▪ Sales and Marketing.
▪ Customer relationship.
CareerSummary
3/2013 – 11/2015 Ministry of Interior, Command Control Center,
Performance Management Officer.
Coordinates with other team members at Command and Control Center to ensure that performance
management (PM) and quality improvement (QI) programs are aligned with within Jordanian
Government plans and strategies.
Maintains a safe and healthy work place environment by ensures that all employees of the
department adhere to existing working practices, methods, procedures so that they can safely do
their assigned work. coordinating departmental performance within Jordanian government plans
and strategies.
Report (Regularly) the status of performance and quality improvement to senior management, while
Provide support to departmental staff regarding their current performance and activity.
6/2012 – 2/2013 Hotel Group, Sales and Marketing Department, Sales Coordinator.
Worked as part of the company's marketing and sales staff to prospect and sell the hotel's facilities
and rooms to groups and organizations looking to hold conferences or events. This includes putting
together lists of potential clients, contacting area businesses, and following up on any referral

2. opportunities. Coordinating details of the event inquires about possible group or business events,
and seeks a meeting to discover interest and needs of a prospect client.
Educations and Academic Background
Sep. 2006 – Jun. 2010 Bachelor’s in Spanish and English.
Faculty of Foreign Languages, University of Jordan.
Amman, Jordan.
Skills
• Skilled and keen at learning new concepts.
• Work well under pressure.
• Passionate about what I do, especially if I learn from it.
• Excellent presentation and communication skills.
• Speaks and writes English, Spanish and Arabic perfectly.
Training and Credentials
**Current Certifications
• ASL (American Sign Language for hearing disabilities).
• CAD (Computer-Aided Dispatch) Emergency Communication Dispatcher.
• Marketing training course by USAID
• TOFEL