SlideShare a Scribd company logo
SMART Suite Helpdesk  & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com
SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in "Business-Critical" incidents. About ITIL - Information Technology Infrastructure Library
SMART Suite Helpdesk & IT Service Management Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How ITIL can help you?
SMART Suite Helpdesk & IT Service Management Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],SMART Suite - 5 Fantastic Products
SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented in one screen SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented in one screen Call logging using templates SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user  is presented in one screen Call logging using templates Knowledge base access SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys Advanced Search Capabilities SMART Help Desk
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Integration with 3rd Party Tools
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Microsoft Exchange Server Integration with 3rd Party Tools
SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager  Microsoft Exchange Server SMS Gateway Integration Integration with 3rd Party Tools
Email:Info@iitsw.com Web:www.iitsw.com QA & Demo
SMART Suite Helpdesk  & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled

More Related Content

What's hot

C-Square Business Presentation
C-Square Business PresentationC-Square Business Presentation
C-Square Business Presentation
Sumedha Riya
 
Busy - Business Accounting Software - Corporate Presentation
Busy - Business Accounting Software - Corporate Presentation Busy - Business Accounting Software - Corporate Presentation
Busy - Business Accounting Software - Corporate Presentation
BUSYforSMEs
 
8 Minut Presentation final
8 Minut Presentation final8 Minut Presentation final
8 Minut Presentation final
K S GOUD
 

What's hot (19)

RapidCredit_InfoSheet
RapidCredit_InfoSheetRapidCredit_InfoSheet
RapidCredit_InfoSheet
 
C-Square Business Presentation
C-Square Business PresentationC-Square Business Presentation
C-Square Business Presentation
 
Intelligent Decision Dimensions 2022
Intelligent Decision Dimensions 2022Intelligent Decision Dimensions 2022
Intelligent Decision Dimensions 2022
 
SMB300: An Introduction to DevOps in ITSM
SMB300: An Introduction to DevOps in ITSMSMB300: An Introduction to DevOps in ITSM
SMB300: An Introduction to DevOps in ITSM
 
Busy - Business Accounting Software - Corporate Presentation
Busy - Business Accounting Software - Corporate Presentation Busy - Business Accounting Software - Corporate Presentation
Busy - Business Accounting Software - Corporate Presentation
 
AMOTEK Technologies - Cybersecurity as a Service - Filip Smet
AMOTEK Technologies - Cybersecurity as a Service - Filip SmetAMOTEK Technologies - Cybersecurity as a Service - Filip Smet
AMOTEK Technologies - Cybersecurity as a Service - Filip Smet
 
The Digital Insurer Award - Tata AIG (Sales Dashboard)
The Digital Insurer Award - Tata AIG (Sales Dashboard)The Digital Insurer Award - Tata AIG (Sales Dashboard)
The Digital Insurer Award - Tata AIG (Sales Dashboard)
 
Digital Construction: Back to Basics
Digital Construction: Back to BasicsDigital Construction: Back to Basics
Digital Construction: Back to Basics
 
Intelligent Decision Dimensions February 2022
Intelligent Decision Dimensions February 2022Intelligent Decision Dimensions February 2022
Intelligent Decision Dimensions February 2022
 
NetSuite Integration Features
NetSuite Integration FeaturesNetSuite Integration Features
NetSuite Integration Features
 
E-commerce And Marketplace Practices Within NetSuite
E-commerce And Marketplace Practices Within NetSuiteE-commerce And Marketplace Practices Within NetSuite
E-commerce And Marketplace Practices Within NetSuite
 
Ecat introduction
Ecat introductionEcat introduction
Ecat introduction
 
LITC Summary
LITC SummaryLITC Summary
LITC Summary
 
8 Minut Presentation final
8 Minut Presentation final8 Minut Presentation final
8 Minut Presentation final
 
IT SERVICES
IT SERVICESIT SERVICES
IT SERVICES
 
Bhadale group of companies it-bt- bpo products catalogue
Bhadale group of companies it-bt- bpo products catalogueBhadale group of companies it-bt- bpo products catalogue
Bhadale group of companies it-bt- bpo products catalogue
 
Contract Metadata Extraction with Artificial Intelligence (AI)
Contract Metadata Extraction with Artificial Intelligence (AI)Contract Metadata Extraction with Artificial Intelligence (AI)
Contract Metadata Extraction with Artificial Intelligence (AI)
 
NetSuite Workorders and Assemblies
NetSuite Workorders and AssembliesNetSuite Workorders and Assemblies
NetSuite Workorders and Assemblies
 
NetSuite Advanced Inventory
NetSuite Advanced InventoryNetSuite Advanced Inventory
NetSuite Advanced Inventory
 

Viewers also liked

Service desk plus presentatione
Service desk plus presentationeService desk plus presentatione
Service desk plus presentatione
Nguyen Trung Tuyen
 
Spiceworks Basics 2: Help Desk & Reporting
Spiceworks Basics 2: Help Desk & ReportingSpiceworks Basics 2: Help Desk & Reporting
Spiceworks Basics 2: Help Desk & Reporting
Spiceworks
 
Basic customer Service
Basic customer ServiceBasic customer Service
Basic customer Service
Mohamed Kareem
 
Striving for an Outstanding IT Organization
Striving for an Outstanding IT OrganizationStriving for an Outstanding IT Organization
Striving for an Outstanding IT Organization
Huberto Garza
 

Viewers also liked (14)

IT Service Desk
IT Service DeskIT Service Desk
IT Service Desk
 
A well-trained I.T. team: Your company's secret weapon
A well-trained I.T. team: Your company's secret weaponA well-trained I.T. team: Your company's secret weapon
A well-trained I.T. team: Your company's secret weapon
 
Service desk plus presentatione
Service desk plus presentationeService desk plus presentatione
Service desk plus presentatione
 
Kaseya Connect 2013: Understanding & Configuring Kaseya Service Desk
Kaseya Connect 2013: Understanding & Configuring Kaseya Service DeskKaseya Connect 2013: Understanding & Configuring Kaseya Service Desk
Kaseya Connect 2013: Understanding & Configuring Kaseya Service Desk
 
IT service desk.
IT service desk.IT service desk.
IT service desk.
 
First Contact Resolution - The Performance Driver!
First Contact Resolution - The Performance Driver!First Contact Resolution - The Performance Driver!
First Contact Resolution - The Performance Driver!
 
Free Service Desk Training Series | Service Desk First Level Resolution | Met...
Free Service Desk Training Series | Service Desk First Level Resolution | Met...Free Service Desk Training Series | Service Desk First Level Resolution | Met...
Free Service Desk Training Series | Service Desk First Level Resolution | Met...
 
JIRA Service Desk presentation
JIRA Service Desk presentationJIRA Service Desk presentation
JIRA Service Desk presentation
 
Free Service Desk Training Series | Unlocking The Hidden Value of Service Des...
Free Service Desk Training Series | Unlocking The Hidden Value of Service Des...Free Service Desk Training Series | Unlocking The Hidden Value of Service Des...
Free Service Desk Training Series | Unlocking The Hidden Value of Service Des...
 
Spiceworks Basics 2: Help Desk & Reporting
Spiceworks Basics 2: Help Desk & ReportingSpiceworks Basics 2: Help Desk & Reporting
Spiceworks Basics 2: Help Desk & Reporting
 
Basic customer Service
Basic customer ServiceBasic customer Service
Basic customer Service
 
Introducing JIRA Service Desk
Introducing JIRA Service DeskIntroducing JIRA Service Desk
Introducing JIRA Service Desk
 
Striving for an Outstanding IT Organization
Striving for an Outstanding IT OrganizationStriving for an Outstanding IT Organization
Striving for an Outstanding IT Organization
 
Benchmark 2014 | Global Results for Desktop Support | HDI 2015
Benchmark 2014 | Global Results for Desktop Support | HDI 2015Benchmark 2014 | Global Results for Desktop Support | HDI 2015
Benchmark 2014 | Global Results for Desktop Support | HDI 2015
 

Similar to Smart itsm business_presentation

Ca service-desk-presentation
Ca service-desk-presentationCa service-desk-presentation
Ca service-desk-presentation
Brett Lee
 
E Plus Corporate Overview 07 2008 Final Rev
E Plus Corporate Overview 07 2008 Final RevE Plus Corporate Overview 07 2008 Final Rev
E Plus Corporate Overview 07 2008 Final Rev
dmerritt
 
ITIL Dolphin Sunum
ITIL Dolphin SunumITIL Dolphin Sunum
ITIL Dolphin Sunum
alperdogu
 
Lean It Presentation
Lean It PresentationLean It Presentation
Lean It Presentation
HuskyBoy7
 

Similar to Smart itsm business_presentation (20)

Ca Service Desk Presentation
Ca Service Desk PresentationCa Service Desk Presentation
Ca Service Desk Presentation
 
What's New with Ivanti Service Desk
What's New with Ivanti Service DeskWhat's New with Ivanti Service Desk
What's New with Ivanti Service Desk
 
Ca service-desk-presentation
Ca service-desk-presentationCa service-desk-presentation
Ca service-desk-presentation
 
InfoAxon Fusion CRM
InfoAxon Fusion CRMInfoAxon Fusion CRM
InfoAxon Fusion CRM
 
Revolutionize your IT Team with JIRA Service Desk
Revolutionize your IT Team with JIRA Service Desk Revolutionize your IT Team with JIRA Service Desk
Revolutionize your IT Team with JIRA Service Desk
 
Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions PinkVerified - I...
Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions  PinkVerified - I...Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions  PinkVerified - I...
Smart Service Desk EMEA - www.SmartServiceDesk.co Solutions PinkVerified - I...
 
E Plus Corporate Overview 07 2008 Final Rev
E Plus Corporate Overview 07 2008 Final RevE Plus Corporate Overview 07 2008 Final Rev
E Plus Corporate Overview 07 2008 Final Rev
 
Intro of Key Features of Auto S-CAAT
Intro of Key Features of Auto S-CAATIntro of Key Features of Auto S-CAAT
Intro of Key Features of Auto S-CAAT
 
Cascnet technologies service offerings
Cascnet technologies   service offeringsCascnet technologies   service offerings
Cascnet technologies service offerings
 
JIRA Service Desk + ChatOps Webinar Deck
JIRA Service Desk + ChatOps Webinar DeckJIRA Service Desk + ChatOps Webinar Deck
JIRA Service Desk + ChatOps Webinar Deck
 
Mindshare company presentation rev 9.0
Mindshare company presentation rev 9.0 Mindshare company presentation rev 9.0
Mindshare company presentation rev 9.0
 
Co Dig Gov Perf Mgmt 08
Co Dig Gov Perf Mgmt 08Co Dig Gov Perf Mgmt 08
Co Dig Gov Perf Mgmt 08
 
TITAN Corporate Overview
TITAN Corporate OverviewTITAN Corporate Overview
TITAN Corporate Overview
 
ITIL Dolphin Sunum
ITIL Dolphin SunumITIL Dolphin Sunum
ITIL Dolphin Sunum
 
Hp It Performance Suite Customer Presentation
Hp It Performance Suite Customer PresentationHp It Performance Suite Customer Presentation
Hp It Performance Suite Customer Presentation
 
Brotight China - Professional Service
Brotight China - Professional ServiceBrotight China - Professional Service
Brotight China - Professional Service
 
SAP service provider in India
SAP service provider in IndiaSAP service provider in India
SAP service provider in India
 
Lean It Presentation
Lean It PresentationLean It Presentation
Lean It Presentation
 
Lean IT Presentation
Lean IT PresentationLean IT Presentation
Lean IT Presentation
 
Lean IT: Maximum Value at Minimum Cost
Lean IT: Maximum Value at Minimum CostLean IT: Maximum Value at Minimum Cost
Lean IT: Maximum Value at Minimum Cost
 

More from IITSW Company

Smart suite for_manufacturing
Smart suite for_manufacturingSmart suite for_manufacturing
Smart suite for_manufacturing
IITSW Company
 
Smart suite for_financesector
Smart suite for_financesectorSmart suite for_financesector
Smart suite for_financesector
IITSW Company
 
Smart suite for_education
Smart suite for_educationSmart suite for_education
Smart suite for_education
IITSW Company
 
Smart suite for_associations
Smart suite for_associationsSmart suite for_associations
Smart suite for_associations
IITSW Company
 
Smart under vehicle_surveilance_system
Smart under vehicle_surveilance_systemSmart under vehicle_surveilance_system
Smart under vehicle_surveilance_system
IITSW Company
 
Smart suite solution_brief_fr_datasheet
Smart suite solution_brief_fr_datasheetSmart suite solution_brief_fr_datasheet
Smart suite solution_brief_fr_datasheet
IITSW Company
 
Smart suite solution_brief_eng_datasheet
Smart suite solution_brief_eng_datasheetSmart suite solution_brief_eng_datasheet
Smart suite solution_brief_eng_datasheet
IITSW Company
 
Smart suite quality_management_datasheet
Smart suite quality_management_datasheetSmart suite quality_management_datasheet
Smart suite quality_management_datasheet
IITSW Company
 
Smart suite atg_success_story_datasheet
Smart suite atg_success_story_datasheetSmart suite atg_success_story_datasheet
Smart suite atg_success_story_datasheet
IITSW Company
 
Smart it help_desk_(english)_datasheet
Smart it help_desk_(english)_datasheetSmart it help_desk_(english)_datasheet
Smart it help_desk_(english)_datasheet
IITSW Company
 
Service request management_datasheet
Service request management_datasheetService request management_datasheet
Service request management_datasheet
IITSW Company
 
Preview of parts & inventory management
Preview of parts & inventory managementPreview of parts & inventory management
Preview of parts & inventory management
IITSW Company
 
Preview of contracts management
Preview of contracts managementPreview of contracts management
Preview of contracts management
IITSW Company
 
Oman arab bank_case_study
Oman arab bank_case_studyOman arab bank_case_study
Oman arab bank_case_study
IITSW Company
 
Key features in_smart_itsm_solution_datasheet
Key features in_smart_itsm_solution_datasheetKey features in_smart_itsm_solution_datasheet
Key features in_smart_itsm_solution_datasheet
IITSW Company
 
Itil introduction iit - french
Itil introduction iit - frenchItil introduction iit - french
Itil introduction iit - french
IITSW Company
 
Itil introduction iit - arabic
Itil introduction iit - arabicItil introduction iit - arabic
Itil introduction iit - arabic
IITSW Company
 
Iso 20000 standard implementation
Iso 20000 standard implementationIso 20000 standard implementation
Iso 20000 standard implementation
IITSW Company
 
Incident problem management_datasheet
Incident problem management_datasheetIncident problem management_datasheet
Incident problem management_datasheet
IITSW Company
 
Gps tracking of_schools
Gps tracking of_schoolsGps tracking of_schools
Gps tracking of_schools
IITSW Company
 

More from IITSW Company (20)

Smart suite for_manufacturing
Smart suite for_manufacturingSmart suite for_manufacturing
Smart suite for_manufacturing
 
Smart suite for_financesector
Smart suite for_financesectorSmart suite for_financesector
Smart suite for_financesector
 
Smart suite for_education
Smart suite for_educationSmart suite for_education
Smart suite for_education
 
Smart suite for_associations
Smart suite for_associationsSmart suite for_associations
Smart suite for_associations
 
Smart under vehicle_surveilance_system
Smart under vehicle_surveilance_systemSmart under vehicle_surveilance_system
Smart under vehicle_surveilance_system
 
Smart suite solution_brief_fr_datasheet
Smart suite solution_brief_fr_datasheetSmart suite solution_brief_fr_datasheet
Smart suite solution_brief_fr_datasheet
 
Smart suite solution_brief_eng_datasheet
Smart suite solution_brief_eng_datasheetSmart suite solution_brief_eng_datasheet
Smart suite solution_brief_eng_datasheet
 
Smart suite quality_management_datasheet
Smart suite quality_management_datasheetSmart suite quality_management_datasheet
Smart suite quality_management_datasheet
 
Smart suite atg_success_story_datasheet
Smart suite atg_success_story_datasheetSmart suite atg_success_story_datasheet
Smart suite atg_success_story_datasheet
 
Smart it help_desk_(english)_datasheet
Smart it help_desk_(english)_datasheetSmart it help_desk_(english)_datasheet
Smart it help_desk_(english)_datasheet
 
Service request management_datasheet
Service request management_datasheetService request management_datasheet
Service request management_datasheet
 
Preview of parts & inventory management
Preview of parts & inventory managementPreview of parts & inventory management
Preview of parts & inventory management
 
Preview of contracts management
Preview of contracts managementPreview of contracts management
Preview of contracts management
 
Oman arab bank_case_study
Oman arab bank_case_studyOman arab bank_case_study
Oman arab bank_case_study
 
Key features in_smart_itsm_solution_datasheet
Key features in_smart_itsm_solution_datasheetKey features in_smart_itsm_solution_datasheet
Key features in_smart_itsm_solution_datasheet
 
Itil introduction iit - french
Itil introduction iit - frenchItil introduction iit - french
Itil introduction iit - french
 
Itil introduction iit - arabic
Itil introduction iit - arabicItil introduction iit - arabic
Itil introduction iit - arabic
 
Iso 20000 standard implementation
Iso 20000 standard implementationIso 20000 standard implementation
Iso 20000 standard implementation
 
Incident problem management_datasheet
Incident problem management_datasheetIncident problem management_datasheet
Incident problem management_datasheet
 
Gps tracking of_schools
Gps tracking of_schoolsGps tracking of_schools
Gps tracking of_schools
 

Recently uploaded

Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for SuccessStructuring Teams and Portfolios for Success
Structuring Teams and Portfolios for Success
UXDXConf
 

Recently uploaded (20)

ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
 
IoT Analytics Company Presentation May 2024
IoT Analytics Company Presentation May 2024IoT Analytics Company Presentation May 2024
IoT Analytics Company Presentation May 2024
 
PLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. StartupsPLAI - Acceleration Program for Generative A.I. Startups
PLAI - Acceleration Program for Generative A.I. Startups
 
Demystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John StaveleyDemystifying gRPC in .Net by John Staveley
Demystifying gRPC in .Net by John Staveley
 
IESVE for Early Stage Design and Planning
IESVE for Early Stage Design and PlanningIESVE for Early Stage Design and Planning
IESVE for Early Stage Design and Planning
 
Speed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in MinutesSpeed Wins: From Kafka to APIs in Minutes
Speed Wins: From Kafka to APIs in Minutes
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
 
What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024What's New in Teams Calling, Meetings and Devices April 2024
What's New in Teams Calling, Meetings and Devices April 2024
 
UiPath Test Automation using UiPath Test Suite series, part 2
UiPath Test Automation using UiPath Test Suite series, part 2UiPath Test Automation using UiPath Test Suite series, part 2
UiPath Test Automation using UiPath Test Suite series, part 2
 
Server-Driven User Interface (SDUI) at Priceline
Server-Driven User Interface (SDUI) at PricelineServer-Driven User Interface (SDUI) at Priceline
Server-Driven User Interface (SDUI) at Priceline
 
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone KomSalesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
Salesforce Adoption – Metrics, Methods, and Motivation, Antone Kom
 
Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for SuccessStructuring Teams and Portfolios for Success
Structuring Teams and Portfolios for Success
 
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptxUnpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
Unpacking Value Delivery - Agile Oxford Meetup - May 2024.pptx
 
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya HalderCustom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
Custom Approval Process: A New Perspective, Pavel Hrbacek & Anindya Halder
 
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
Measures in SQL (a talk at SF Distributed Systems meetup, 2024-05-22)
 
10 Differences between Sales Cloud and CPQ, Blanka Doktorová
10 Differences between Sales Cloud and CPQ, Blanka Doktorová10 Differences between Sales Cloud and CPQ, Blanka Doktorová
10 Differences between Sales Cloud and CPQ, Blanka Doktorová
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
 
AI revolution and Salesforce, Jiří Karpíšek
AI revolution and Salesforce, Jiří KarpíšekAI revolution and Salesforce, Jiří Karpíšek
AI revolution and Salesforce, Jiří Karpíšek
 
Motion for AI: Creating Empathy in Technology
Motion for AI: Creating Empathy in TechnologyMotion for AI: Creating Empathy in Technology
Motion for AI: Creating Empathy in Technology
 
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
Integrating Telephony Systems with Salesforce: Insights and Considerations, B...
 

Smart itsm business_presentation

  • 1. SMART Suite Helpdesk & IT Service Management Solutions Making Software with Innovation Internet Information Technologies www.iitsw.com
  • 2. SMART Suite Helpdesk & IT Service Management Solutions ITIL is best practice in IT Service Management, developed by office of Government of Commerce UK. ITIL principles allows us to offer consistent and fully integrated IT Service Management Operations to your internal and external customers. Proven Industry Benefits of ITIL: About ITIL: ITIL has realized a 6% to 8% cut in operating costs. in four years, the company reported overall savings of about $500 million. An ITIL program has resulted in a 30% reduction in systems crashes and a 92% reduction in "Business-Critical" incidents. About ITIL - Information Technology Infrastructure Library
  • 3.
  • 4.
  • 5. SMART Suite Helpdesk & IT Service Management Solutions Integrated view of SMART IT Service Management Solution
  • 6. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen SMART Help Desk
  • 7. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates SMART Help Desk
  • 8. SMART Suite Helpdesk & IT Service Management Solutions Personalized Welcome Screen All Information of user is presented in one screen Call logging using templates Knowledge base access SMART Help Desk
  • 9. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow SMART Help Desk
  • 10. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations SMART Help Desk
  • 11. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process SMART Help Desk
  • 12. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
  • 13. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys SMART Help Desk
  • 14. SMART Suite Helpdesk & IT Service Management Solutions Automated Workflow Escalations Approvals Process Feedback Surveys Advanced Search Capabilities SMART Help Desk
  • 15. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields SMART Information Delivery Architecture
  • 16. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views SMART Information Delivery Architecture
  • 17. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting SMART Information Delivery Architecture
  • 18. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
  • 19. SMART Suite Helpdesk & IT Service Management Solutions Flexi Fields Dashboard Views Built-in Reporting Multilingual Capabilities SMART Information Delivery Architecture
  • 20. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Integration with 3rd Party Tools
  • 21. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server Integration with 3rd Party Tools
  • 22. SMART Suite Helpdesk & IT Service Management Solutions Microsoft Operations Manager Microsoft Exchange Server SMS Gateway Integration Integration with 3rd Party Tools
  • 24. SMART Suite Helpdesk & IT Service Management Solutions Thank You Internet Information Technologies www.iitsw.com ITIL and ISO/IEC 2000 Enabled