از نكاتی درباره كاربردها و استقرار ITIL كه پاسخی بسیار كوتاه بر سوالات بعضی از دوستانم بوده است. در این دو ویدئو سعی شده تا برخی سوالات را كه بیشتر از سوی دوستانم در مورد ITIL، كاربردها و استقرار آن پرسیده شده بوده است با ذكر مثال هایی پاسخ داده شود. لطفا برای تكمیل موضوعات، نظرات خود را به support@saebi.ir ارسال فرمایید.
The document discusses key concepts in IT service management (ITSM) and ITIL. It covers the core ITSM components including service strategy, service design, service transition, service operation, and continual service improvement. Some key processes explained in ITIL include change management, problem management, and incident management. The benefits of adopting ITSM best practices like ITIL are also highlighted.
از نكاتی درباره كاربردها و استقرار ITIL كه پاسخی بسیار كوتاه بر سوالات بعضی از دوستانم بوده است. در این دو ویدئو سعی شده تا برخی سوالات را كه بیشتر از سوی دوستانم در مورد ITIL، كاربردها و استقرار آن پرسیده شده بوده است با ذكر مثال هایی پاسخ داده شود. لطفا برای تكمیل موضوعات، نظرات خود را به support@saebi.ir ارسال فرمایید.
The document discusses key concepts in IT service management (ITSM) and ITIL. It covers the core ITSM components including service strategy, service design, service transition, service operation, and continual service improvement. Some key processes explained in ITIL include change management, problem management, and incident management. The benefits of adopting ITSM best practices like ITIL are also highlighted.
Welcome to the Mastering Laravel 10 course! This intensive five-day training program is designed to equip you with comprehensive knowledge and hands-on experience in Laravel, the popular PHP framework. Throughout this course, you will delve into the core concepts,
Soft Click Profile
Soft Click, was established in the early fourth quarter of 2010, as a group of an efficient experts of human resources decided to make use of their high experience in the largest Arab companies to enhance and develop the industry of Information Technologies and integrated office solutions be establishing a qualified Egyptian Company.
Soft Click keens to provide the targeted markets and the most important sectors working in that filed with the commercial and managerial implementations, which covers all activities, whether commercial, industrial or service sectors.
As well as it provides work flow, Document management system, e-management solutions, e-commerce, e-marketing, and Web applications.
Specialties:
=================
- BUSINESS Solutions
=================
- Financial Solutions
=================
- HR Solutions
=================
- Healthcare Solutions
=================
- Education Solutions
=================
- Work Flow Systems
=================
- e-marketing Service
=================
- Web Services
=================
- Training Marketing
=================
Contact Us:
Mobile: (+201000) 496-848 - (+201110) 717-100
Tell.FAX: (+202) 240-19-256
e-mail: info@soft-click.net, Sales@soft-click.net
تعتبر تقنية الامتثال أولوية قصوى للشركات هذه الأيام. يمكن أن تتخذ تقنية الامتثال العديد من الأشكال المختلفة، ولكن في جوهرها، يتعلق الأمر كله بإنشاء نظام يسهل على شركتك الوفاء بالتزاماتها. قد يتضمن ذلك تطوير برامج تساعدك على تتبع البيانات وإدارتها، أو تنفيذ سياسات وإجراءات تضمن الامتثال لمعايير القطاع. مهما كان الشكل الذي تتخذه، فإن تقنية الامتثال هي جزء أساسي من ممارسة الأعمال التجارية في العالم الحديث.
قد تتغير الأسواق بسرعة؛ الأمر متروك للشركات للنمو والتقدم والتكيف لتزدهر في مستقبل متقدم تقنيًا يدفع النجاح التجاري. إذا كنت ترغب في الحصول على ميزة تنافسية، فيجب عليك دمج أجزاء من الرقمنة مع استراتيجية عمل افتراضية وإعادة الهيكلة بشكل أساسي حول كيفية توفير مؤسستك للقيمة
تستخدم المشاريع التجارية في جميع أنحاء العالم أنظمة بايومترية متقدمة حتى يتمكن الأشخاص من دخول أماكن عملهم بدون تلامس وتتبع الحضور والوقت. تؤمن هذه الأنظمة المتطورة أيضًا الوصول إلى الشبكات والبيانات السرية، لا سيما فيما يتعلق بولايات العمل من المنزل والعمال المختلطين.
بهاء عبد الحسين خبير في التكنولوجيا المالية ويشارك تجاربه مع جمهوره من خلال مدوناته. في هذا المقال يناقش موضوع تطور البيانات في قطاع التكنولوجيا المالية في المرحلة المعاصرة.
خلق الاقتصاد والمنافسة في القطاع المالي سياقًا عالميًا يدفع البنوك إلى إنشاء إطار بيانات جديد يتناسب مع الاحتياجات الجديدة. يجب على المؤسسات المالية تجديد آليات الإبلاغ الخاصة بها، مع الموازنة بين التكلفة والجودة والإنتاج.
BIMarabia is the first E-magazine intended to spread awareness of BIM tools and workflows across Arabic region. BIMarabia is written and edited by users, targeted to be beneficial to practitioners and researchers in the field. For more information, please go to http://bimarabia.com
Welcome to the Mastering Laravel 10 course! This intensive five-day training program is designed to equip you with comprehensive knowledge and hands-on experience in Laravel, the popular PHP framework. Throughout this course, you will delve into the core concepts,
Soft Click Profile
Soft Click, was established in the early fourth quarter of 2010, as a group of an efficient experts of human resources decided to make use of their high experience in the largest Arab companies to enhance and develop the industry of Information Technologies and integrated office solutions be establishing a qualified Egyptian Company.
Soft Click keens to provide the targeted markets and the most important sectors working in that filed with the commercial and managerial implementations, which covers all activities, whether commercial, industrial or service sectors.
As well as it provides work flow, Document management system, e-management solutions, e-commerce, e-marketing, and Web applications.
Specialties:
=================
- BUSINESS Solutions
=================
- Financial Solutions
=================
- HR Solutions
=================
- Healthcare Solutions
=================
- Education Solutions
=================
- Work Flow Systems
=================
- e-marketing Service
=================
- Web Services
=================
- Training Marketing
=================
Contact Us:
Mobile: (+201000) 496-848 - (+201110) 717-100
Tell.FAX: (+202) 240-19-256
e-mail: info@soft-click.net, Sales@soft-click.net
تعتبر تقنية الامتثال أولوية قصوى للشركات هذه الأيام. يمكن أن تتخذ تقنية الامتثال العديد من الأشكال المختلفة، ولكن في جوهرها، يتعلق الأمر كله بإنشاء نظام يسهل على شركتك الوفاء بالتزاماتها. قد يتضمن ذلك تطوير برامج تساعدك على تتبع البيانات وإدارتها، أو تنفيذ سياسات وإجراءات تضمن الامتثال لمعايير القطاع. مهما كان الشكل الذي تتخذه، فإن تقنية الامتثال هي جزء أساسي من ممارسة الأعمال التجارية في العالم الحديث.
قد تتغير الأسواق بسرعة؛ الأمر متروك للشركات للنمو والتقدم والتكيف لتزدهر في مستقبل متقدم تقنيًا يدفع النجاح التجاري. إذا كنت ترغب في الحصول على ميزة تنافسية، فيجب عليك دمج أجزاء من الرقمنة مع استراتيجية عمل افتراضية وإعادة الهيكلة بشكل أساسي حول كيفية توفير مؤسستك للقيمة
تستخدم المشاريع التجارية في جميع أنحاء العالم أنظمة بايومترية متقدمة حتى يتمكن الأشخاص من دخول أماكن عملهم بدون تلامس وتتبع الحضور والوقت. تؤمن هذه الأنظمة المتطورة أيضًا الوصول إلى الشبكات والبيانات السرية، لا سيما فيما يتعلق بولايات العمل من المنزل والعمال المختلطين.
بهاء عبد الحسين خبير في التكنولوجيا المالية ويشارك تجاربه مع جمهوره من خلال مدوناته. في هذا المقال يناقش موضوع تطور البيانات في قطاع التكنولوجيا المالية في المرحلة المعاصرة.
خلق الاقتصاد والمنافسة في القطاع المالي سياقًا عالميًا يدفع البنوك إلى إنشاء إطار بيانات جديد يتناسب مع الاحتياجات الجديدة. يجب على المؤسسات المالية تجديد آليات الإبلاغ الخاصة بها، مع الموازنة بين التكلفة والجودة والإنتاج.
BIMarabia is the first E-magazine intended to spread awareness of BIM tools and workflows across Arabic region. BIMarabia is written and edited by users, targeted to be beneficial to practitioners and researchers in the field. For more information, please go to http://bimarabia.com
Smart suite quality_management_datasheetIITSW Company
The SMART QMS system provides a quality management system for tracking non-conformances, supplier management, customer complaints, quality policies and objectives, audits, change management, contracts management, equipment and asset management, parts and inventory management, knowledge management, survey management, and reporting and measurement. It ensures operations conform to quality standards and allows corrective actions to be implemented and tracked.
ITIL is a best practice framework for IT service management that has helped organizations realize cost savings of 6-8% in operating costs and reductions in systems crashes and incidents. The document discusses the SMART Suite, a software product that provides help desk, IT service management, knowledge management and customer service solutions based on ITIL principles to help organizations improve efficiency, customer satisfaction, and resource utilization.
Preview of parts & inventory managementIITSW Company
This document outlines the key features of a parts and inventory management system, including the ability to manage the lifecycle of consumable parts from requests to purchases to alerts. Users can request parts which are then released from inventory by support staff. The system supports multiple stores, barcode tracking, purchase orders, alerts for low inventory, and tracking parts, suppliers, purchase prices, and user part requests.
The document discusses the key features of a contracts management system. It allows users to manage various types of contracts and link related contracts together. It provides notifications for contracts, tasks, and payments. It also tracks vendors, contacts, documents, notes, costs, currencies, related contracts, and meetings. The system helps with compliance, audits, and change management.
Oman Arab Bank automated its IT service desk with SMART Suite ITSM software to replace its manual help desk system. SMART Suite allows Oman Arab Bank to centrally track and manage all communications from a single point. Using SMART Suite has reduced incident logging times, improved service levels by automatically notifying contacts of problems, and helped determine if infrastructure is meeting service level agreements. Oman Arab Bank officials praised SMART Suite for offering a cost-effective solution to implement ITIL best practices across the bank's 37 locations.
Key features in_smart_itsm_solution_datasheetIITSW Company
The document summarizes the features of a smart suite software that provides IT service management, help desk, and customer service capabilities. It includes over 150 pre-defined reports, support for multiple languages and calendars, user personalization, role-based access controls, extensive integration options, self-service features for end users, and capabilities for incident management, problem management, service request management, change management, asset management, and more. The software can be deployed either on-premises or as software as a service.
The document provides an overview of ISO 20000, an international standard for IT service management. ISO 20000 sets benchmarks for best practices in IT service management and defines requirements for organizations to deliver managed IT services. It is based on ITIL frameworks and involves assessing organizations' implementation of IT service management processes. Certification requires high levels of work but demonstrates an organization's maturity and excellence in IT service management.
The document describes a GPS-based vehicle tracking system for schools called SMART GPS Tracking Solutions. The system uses GPS technology and RFID cards to track the location and movement of school buses and students. It allows schools to monitor the current location of buses, track when and where students enter and exit buses, and ensure buses are being driven safely. The system provides safety and accountability benefits to school management.
www.iitsw.com The ITIL concept emerged in the 1980s, when the British government determined that the level of IT service quality provided to them was not sufficient. The Central Computer and Telecommunications Agency (CCTA), now called the Office of Government Commerce (OGC), was tasked with developing a framework for efficient and financially responsible use of IT resources within the British government and the private sector. The earliest version of ITIL was actually originally called GITIM, Government Information Technology Infrastructure Management . Obviously this was very different to the current ITIL, but conceptually very similar, focusing around service support and delivery. Large companies and government agencies in Europe adopted the framework very quickly in the early 1990s. ITIL was spreading far and, and was used in both government and non-government organizations. As it grew in popularity, both in the UK and across the world, IT itself changed and evolved, and so did ITIL. In year 2000, The CCTA merged into the OGC, Office for Government Commerce and in the same year, Microsoft used ITIL as the basis to develop their proprietary Microsoft Operations Framework (MOF). In 2001, version 2 of ITIL was released. The Service Support and Service Delivery books were redeveloped into more concise usable volumes. Over the following few years it became, by far, the most widely used IT service management best practice approach in the world. In 2007 version 3 if ITIL was published. This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration.
www.iitsw.com
www.iitsw.com
www.iitsw.com Where does your organization stand today
www.iitsw.com Deming’s Quality Circle provides a simple an effective model for quality control. The model assumes that to provide quality the following sets should be taken: Plan Do Check Act
www.iitsw.com Service Strategy: Defines the polices and strategies to implement Service Management in line with overall business strategy. Service Design: Describes how to use the strategy to create designs and specification for service. Service Transition: Details how to get specification into the Live Environment. Service Operation: Now in Live environment, this stage defines how to best support the day to day running of service throughout its life. Continual Service Improvement: Service Performance is measured at each stage ensuring that IT Align and continually realign to the business needs.
www.iitsw.com Service Support Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Service Desk The formal ITIL goals of the Service Desk function are: "To act as the single point of contact between the user and IT service management. To handle incidents and requests, and provide an interface for other activities such as change, problem, configuration, release, service level, and it service continuity management." The key phrase for this process is single point of contact (SPOC). Service desk is the only function within the ITIL framework; all other entities are processes. The difference is that a function is an organizational department within IT whereas a process is a series of consistently repeated steps that may go across organizational boundaries with the intent of a common goal. The service desk is often described as the face of IT; when managed properly it tends to personalize and humanize what many perceive to be an impersonal, highly technical organization. Incident Management The formal ITIL goals of Incident Management are: "To restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained." The key phrase for this process is restore service as quickly as possible. This process is less concerned with the root cause of an incident, and more concerned with restoring normal service to users as quickly it can. The emphasis here is on first level resolution; incidents that cannot be resolved at first level are then passed on the second level support as part of problem management. In either case, incident management owns the incident from "cradle to grave," even when it is passed over to other support groups. Problem Management The formal ITIL goals of Problem Management are: "To minimize the adverse effect on the business of incidents and problems caused by errors in the infrastructure, and to proactively prevent the occurrence of incidents, problems, and errors." There are several key phrases for this process. One is minimize the adverse effects of problems ; another is proactively prevent problems ; a final key phrase associated with this process, which is not part of its formal goal, is to identify the root cause of problems. In ITIL terminology, any incident that cannot be resolved at the first level of support is designated as a problem. Problem management has five areas of responsibility: identify the root cause of a problem; develop a permanent fix for the problem; provide a temporary workaround solution for the problem until the permanent fix is implemented; submit a change request to implement the permanent fix; prevent proactively the occurrence of problems. Configuration Management The formal ITIL goals of Configuration Management are: "To provide a logical model of the IT infrastructure by identifying, controlling, maintaining and verifying the versions of all configuration items in existence." The key phrase for this process is logical model of the infrastructure. There are several responsibilities of configuration management but four of the most important of them are: determining the scope and detail of configuration items; identifying the attributes of and the relationships among the various configuration items; updating of the configuration items records in the configuration management database (CMDB); conducting of audits of the physical configuration items in the infrastructure and comparing them to the logical records in the CMDB. Change Management The formal ITIL goals of Change Management are: "To ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of any related incidents upon service." The key phrase for this process is standardized methods for handling large numbers of changes. Change management is responsible for assessing, approving, scheduling, coordinating, overseeing and reviewing authorized changes to configuration items. Once the changes are implemented, change management is responsible for conducting post implementation reviews. Release Management The formal ITIL goals of Release Management are: "To take a holistic view of a change to an IT service and ensure that all aspects of a release, both technical and non-technical, are considered together." The key phrases for this process is ensuring all aspects of a release (i.e., change) are considered and physically implementing changes. In contrast to change management which authorizes changes, release management plans, tests and physically implements the changes. This process also develops the backout plans for changes and executes the backouts when required. Summary This article offers common, everyday translations of the formal goals of the processes associated with the ITIL Service Support book. The intention is to enable those of you interested in obtaining a quick overview of the processes to do so with minimum effort and maximum effectiveness. A companion article translating the processes of the ITIL Service Delivery book precedes this section of the Management Guide.
www.iitsw.com ITIL V3 has brought guidance to current IT best practices and has emphasized the need for IT to work and communicate with business efficiently ITIL V3 is an evolution of ITIL V2, rather than a replacement
www.iitsw.com Quality of IT Service Largely depends on how IT Manages relationship with business