This document introduces Agility Banked Services, a modular managed services offering from CAE that allows companies to maintain control over their IT operations while accessing CAE's technical expertise on an as-needed basis. It discusses reasons why some companies are moving away from traditional outsourcing, such as hidden costs and declining service quality over time. Agility Banked Services provides remote or on-site issue resolution drawn from a pool of experienced professionals, with usage tracked against prepaid credits and multiple request methods.

1. Agility Banked Services –
Managed Services on the fly!

2. The IT Demand
Your IT infrastructure is critical to business needs. Knowing that
when a problem occurs you have the ability to call upon CAE’s
expert pool of Technical Services resources provides you with the
assurance you need to demonstrate to your business that you can
manage their interests consistently and effectively

3. A recent report from Forbes showed that US companies are giving
up on outsourcing and seriously evaluating in-house solutions
Why?
Agility Banked Services – Managed Services on the fly!

4. Service Providers failure to
meet expectations:
From a financial and/or service delivery perspective – such as
hidden costs by a shortfall of the outsources own in-house staff,
escalation issues and poor remediation plans. Degrading efficiency
and quality over time.
Agility Banked Services – Managed Services on the fly!
?

5. Desire to increased in-house
expertise:
Which can provide better long term benefits - such as faster go to
market product cycles, revenue generation, greater innovation,
protecting the companies intellectual property.
Agility Banked Services – Managed Services on the fly!

6. Marketplace Pressures:
Challenges for outsource providers to maintain value proposition in
order to remain financially competitive. Replacing experience staff
for junior resources translating in to reduced quality. Frequent staff
changes and decreasing stability in solution delivery.
Agility Banked Services – Managed Services on the fly!

7. Introducing AGILITY
Banked Services
A visible and modular service delivery offering that enables
companies to maintain visibility and control of there IT operations,
and at the same time call upon CAE’s expertise to help deliver
valuable technical resources, as and when you need them.
Agility Banked Services – Managed Services on the fly!

8. It is a journey
Service Fundamentals
 Utilise the Banked Services for remote Network or System issue
resolution
 Utilise the Banked Services for on-site expert issue resolution
 Monthly statements delivered itemising usage and remaining
credit
 Request for usage via single call or email

9. It is a journey
Conquering the IT Demand!
With 24x7x365 availability, CAE Agility Banked Services is
supported by CAEs highly experienced Service Desk staff and
Professional Services teams.
CAE understands your business and IT environment which gives us
the ability to swiftly understand your immediate issue and
resolution need.

10. It is a journey
Conquering the IT Demand
CAE’s Agility Banked Services can be invoked by using the following
methods:
Account Manager
Your Account Manager can utilise your credits to ensure you get the
correct professional Services Consultant appropriate for your needs.
Service Desk – Telephone
Call the CAE Service Desk to log issues. These will be logged on the
CAE ticketing system and addressed according to the severity and
SLAs agreed. You will be given the ticket number as a reference or
should you wish to check progress on the Web Portal.

11. It is a journey
Conquering the IT Demand
Service Desk – Email
Email the CAE Service Desk to log issues directly with the Ticketing
system. These will be addressed according to the severity and SLAs
agreed. You will be given the ticket number as a reference or
should you wish to check progress on the Web Portal.
Service Desk – Web Portal
Log your issue directly onto the CAE Service Desk Ticketing system.
These will be addressed according to the severity and SLAs agreed,
with the ability to track progress.

13. It is a journey
Agility Services and ITIL
Agility is an approach to service unique to CAE that breaks the mold
of lifecycle circles and instead illustrates the partnership created
and the application of services to your business structure and
planning

14. It is a journey
Agility Services –
The I.T Mountain
Every service is delivered through the three phases of Agility
• Base Camp – establishing the business needs, critical success factors,
knowledge and relationships before a service is delivered
• The Journey – following the transition from base camp, the practical
steps taken to deliver the service on an ongoing basis
• View from the Summit – opportunity to review the journey and make
improvements as well as developing strategy for future challenges

16. It is a journey
The IT Demand
When an IT issue arises, deploying your IT team to fix the problem
can be challenging, expensive and time consuming. This can leave
your team vulnerable and unable to focus on your strategic IT
projects. Every department and user expects their IT infrastructure
to deliver constantly.
Whatever IT challenges your business faces, contact CAE Technology,
together we an help you climb your I.T Mountain

17. CAE Technology Services
Please
Together we an help you climb your I.T Mountain
Martin Rowland
this presentation

18. CAE Technology Services
Committed * Agile * Energetic
News HUB
Subscribe to our Hub
Join CAEs mailing list for the latest news advise and IT Trends
Count e In