The document lists various registered trademarks including Microsoft, Windows, Oracle, and SAP. It then provides an overview of the ITIL framework and its operational and tactical processes like incident management, problem management, and change management. The rest of the document describes Dolphin V1.0, a software solution developed on the SAP ECC platform to help organizations manage their IT infrastructure through an integrated ITIL-based approach.
Webinar:Successful Microsoft Share Point MigrationsWise Men
Why go for Migration:-
End User enhancements – better Productivity & User Adoption
Improved Search Experience & Engine
Enhanced Mobile Browser
Easy of storage Management
Mobile Compatibility
Social Media Friendly
More Support for Larger Data
Video Enhancements
Copy-Paste Option for Content Authors
SharePoint Online, One Drive and Hybrid
Redefining End-to-End Monitoring: Service Model IntegrationSL Corporation
Watch SL’s 3rd webinar in the “Redefining End-to-End Monitoring” series. We will demystify how RTView Enterprise Monitor’s service model integration helps you make sense of the reams of monitoring data across the enterprise by understanding how application and deployment environments are interdependent and how this web of interrelated software and hardware interoperate to ensure optimal application health state.
Without this crucial linkage, monitoring systems lack real-world context for the information they collect and present.
RTView Enterprise Monitor has a straightforward and elegant way of integrating with existing service models or CMDB implementations to capture that information (or in their absence, create a service model through auto-discovery), and using that information to identify, organize and present monitoring metrics in line with the way customers have allocated their IT assets.
Siebel - Oracle Real Time Scheduler integrationJeroen Burgers
The latest Siebel - ORS integration is available with the 8.1.1.10 Fix Pack / Oracle Real-time Scheduler 2.1.
- Align service execution with company objective
- Improve service tech productivity and visibility to the enterprise-
- Reduce travel time and distance
- Significantly increase service center efficiencies
- Offer New or Improved Customer Services
This presentation talks about how an Network Inventory Management(NRM) /Network Resource Management(NRM) project is executed. What are the key elements to be considered to be evaluated. Building blocks and components are also explained.
Application Framework, Process Flow, Data Load & Migration Strategy also presented.
Eficaz - DW Suite which has evolved from an efficient ETL suite to a complete DW suite to cater to the organization’s requirement of a strong base for reporting and maintenance of data. Now all your key data can be stored and available for consolidated reporting, analysis and dashboards.
webMethods World: How Can You Innovate Even Faster With the Latest webMethods...Software AG
Innovation World 2013.
The latest innovations in the world of webMethods. Learn more about the new webMethods offerings around the new architectural underpinnings of Event-Driven Architecture (EDA), Intelligent Business Operations (IBO), & Social and Mobile BPM. Get insights into the strategic vision and roadmap for the webMethods platform.
Speakers:
Brian Chan - VP, Global Information Systems, Avnet
Shiva Kolli - Director Application Development, Discovery Communications
Chen Wang - Head of Financial Markets Integration, Standard Chartered Bank
Guillaume Hatt - Senior Program Manager/eDMS & Paperless Program Manager, Alcatel-Lucent
Subhash Ramachandran - SVP, webMethods Product Management, Software AG
Mark Herring - SVP, webMethods Product Marketing, Software AG
Rob Tiberio – Chief Architect, webMethods R&D, Software AG
Pete Carlson - VP, webMethods R&D, Software AG
Hans-Christoph Rohland - SVP, webMethods R&D, Software AG
Software AG was top ranked in current offering and received among the highest scores in the strategy category in the Forrester Wave. webMethods Hybrid Integration Platform combines traditional on-premise integration with cloud integration capabilities to support a wide range of integration patterns for the modern digital enterprise.
Kellton Tech’s Digital Connected Enterprise (DCE) is a leader in enterprise-level integration, API management and multi-speed IT strategy, leveraging Software AG’s Digital Business Platform Kellton Tech empowers world’s best-known brands to effectively use Software AG’s Digital Business Platform to innovate, differentiate and win in the digital world.
In this session, we will discuss
- Details about webMethods 9.12 release
- Significant features and enhancements in webMethods 9.12
- Kellton Tech’s upgrade methodology and modernization offering
Maintec IBM i Applications Management Solutions makes Real-time monitoring of your data centres & IT resources easy! to know more visit www.maintec.com / www.ibmiservices.com
ERP software is good for reconciling financials, creating sales forecasts, maintaining order volumes and increasing customer satisfaction. Yes, it can be done using 4-5 different platforms, but managing the data in one place is easier than in several places.
Webinar:Successful Microsoft Share Point MigrationsWise Men
Why go for Migration:-
End User enhancements – better Productivity & User Adoption
Improved Search Experience & Engine
Enhanced Mobile Browser
Easy of storage Management
Mobile Compatibility
Social Media Friendly
More Support for Larger Data
Video Enhancements
Copy-Paste Option for Content Authors
SharePoint Online, One Drive and Hybrid
Redefining End-to-End Monitoring: Service Model IntegrationSL Corporation
Watch SL’s 3rd webinar in the “Redefining End-to-End Monitoring” series. We will demystify how RTView Enterprise Monitor’s service model integration helps you make sense of the reams of monitoring data across the enterprise by understanding how application and deployment environments are interdependent and how this web of interrelated software and hardware interoperate to ensure optimal application health state.
Without this crucial linkage, monitoring systems lack real-world context for the information they collect and present.
RTView Enterprise Monitor has a straightforward and elegant way of integrating with existing service models or CMDB implementations to capture that information (or in their absence, create a service model through auto-discovery), and using that information to identify, organize and present monitoring metrics in line with the way customers have allocated their IT assets.
Siebel - Oracle Real Time Scheduler integrationJeroen Burgers
The latest Siebel - ORS integration is available with the 8.1.1.10 Fix Pack / Oracle Real-time Scheduler 2.1.
- Align service execution with company objective
- Improve service tech productivity and visibility to the enterprise-
- Reduce travel time and distance
- Significantly increase service center efficiencies
- Offer New or Improved Customer Services
This presentation talks about how an Network Inventory Management(NRM) /Network Resource Management(NRM) project is executed. What are the key elements to be considered to be evaluated. Building blocks and components are also explained.
Application Framework, Process Flow, Data Load & Migration Strategy also presented.
Eficaz - DW Suite which has evolved from an efficient ETL suite to a complete DW suite to cater to the organization’s requirement of a strong base for reporting and maintenance of data. Now all your key data can be stored and available for consolidated reporting, analysis and dashboards.
webMethods World: How Can You Innovate Even Faster With the Latest webMethods...Software AG
Innovation World 2013.
The latest innovations in the world of webMethods. Learn more about the new webMethods offerings around the new architectural underpinnings of Event-Driven Architecture (EDA), Intelligent Business Operations (IBO), & Social and Mobile BPM. Get insights into the strategic vision and roadmap for the webMethods platform.
Speakers:
Brian Chan - VP, Global Information Systems, Avnet
Shiva Kolli - Director Application Development, Discovery Communications
Chen Wang - Head of Financial Markets Integration, Standard Chartered Bank
Guillaume Hatt - Senior Program Manager/eDMS & Paperless Program Manager, Alcatel-Lucent
Subhash Ramachandran - SVP, webMethods Product Management, Software AG
Mark Herring - SVP, webMethods Product Marketing, Software AG
Rob Tiberio – Chief Architect, webMethods R&D, Software AG
Pete Carlson - VP, webMethods R&D, Software AG
Hans-Christoph Rohland - SVP, webMethods R&D, Software AG
Software AG was top ranked in current offering and received among the highest scores in the strategy category in the Forrester Wave. webMethods Hybrid Integration Platform combines traditional on-premise integration with cloud integration capabilities to support a wide range of integration patterns for the modern digital enterprise.
Kellton Tech’s Digital Connected Enterprise (DCE) is a leader in enterprise-level integration, API management and multi-speed IT strategy, leveraging Software AG’s Digital Business Platform Kellton Tech empowers world’s best-known brands to effectively use Software AG’s Digital Business Platform to innovate, differentiate and win in the digital world.
In this session, we will discuss
- Details about webMethods 9.12 release
- Significant features and enhancements in webMethods 9.12
- Kellton Tech’s upgrade methodology and modernization offering
Maintec IBM i Applications Management Solutions makes Real-time monitoring of your data centres & IT resources easy! to know more visit www.maintec.com / www.ibmiservices.com
ERP software is good for reconciling financials, creating sales forecasts, maintaining order volumes and increasing customer satisfaction. Yes, it can be done using 4-5 different platforms, but managing the data in one place is easier than in several places.
MGT310 Reduce Support Costs and Improve Business Alignment with Microsoft Sys...Louis Göhl
System Center Service Manager, through the power of its integrated platform, reduces costs, improves service levels, delivers informed decision making and reduces the burden of compliance. In this session learn how Service Manager, now in Beta Two, lowers the cost of incident and problem resolution and provides a streamlined approach to change management by providing integrated knowledge of configuration items and the ability to easily assess the current health state of IT services by seamlessly integrating the activities between Service Manager, System Center Operations Manager and System Center Configuration manager. Also see how Service Manager will deliver a compliance and risk process management pack that harmonises over 350 regulatory standards into a comprehensive set of control objectives that can be managed and tracked.
Sap tech ed_Delivering Continuous SAP Solution Availability Robert Max
With the adoption of the enhanced functionality of Solution Manager 7.1, our SAP Infrastructure Team supported an initial go-live followed by rollouts and enhancements while delivering 99.96% SAP application availability. This presentation helps you identify investments in Solution Manager Functionality and ITIL processes that deliver continuous availability for your federated SAP infrastructure.
The success of any transformation efforts depending on the best practices followed over the transformation and beyond. Enterprise Architecture practice helps to execute the transformation efforts seamlessly. This presentation discover more details.
Managing IT as A Service with System CenterLai Yoong Seng
In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.
JKT Consulting Ltd is a global SAP Solutions, IT Services and Training company. JKT Consulting has demonstrated experience in providing Consulting, Process Automation, Business Intelligence and Mobile Solutions, Implementation of Enterprise Solutions.
iWare Logic is an Enterprise Business Application Services company specializing in Oracle applications and technology including
Oracle eBusiness Suite
Oracle DBA and Apps DBA remote and onsite
Siebel,
Oracle BI, OBIEE, OBISE
PeopleSoft
Oracle Siebel CRM On Demand
Oracle APEX
We provide expertise to our customers in the efforts to implement and support Oracle's enterprise business applications and technologies
Highbar Technocrat SAP Gold Partner: Your preferred Technology PartnerHighbar Technocrat
Highbar is a leading end-to-end Information Technology (IT) solutions provider for the infrastructure industry. The company’s portfolio of enterprise business solutions, line of business IT solutions and process consulting is aimed at increasing efficiencies for the infrastructure industry. Highbar has demonstrated expertise in the private, public and government sectors covering roads, ports, real estate, airports, railways, irrigation, water supply, as well as urban and industrial infrastructure like telecom, manufacturing and mining sectors.
Highbar’s depth of understanding of the infrastructure and construction domain comes from its legacy of implementing ERP and various other business IT solutions to make HCC the first Indian infrastructure company to connect all its project locations on uniform IT and SAP ERP platform.
With this experience, Highbar has blended the legacy of domain knowledge in the infrastructure business with IT, with a team that is well equipped to understand and relate with the requirements of the sector.
Highbar has a culture of treating IT deployment in our client organizations as “business transformation” initiatives focused on delivering business benefits to the client.
VMware Tanzu Application Service as an Integration PlatformVMware Tanzu
SpringOne 2021
Session Title: VMware Tanzu Application Service as an Integration Platform
Speakers: Manoj Thekumpurath, Sr. Manager at Deloitte; Siddharth Mehrotra, Senior Manager at Deloitte
VMware Tanzu Application Service as an Integration Platform
ITIL Dolphin Sunum
1. CopyRight’s Microsoft®, WINDOWS®, NT®, EXCEL®, Word®, PowerPoint®, and SQL Server® are registered trademarks of Microsoft Corporation. IBM®, DB2®, OS/2®, DB2/6000®, Parallel Sysplex®, MVS/ESA®, RS/6000®, AIX®, S/390®, AS/400®, OS/390®, and OS/400® are registered trademarks of IBM Corporation. ORACLE® is a registered trademark of ORACLE Corporation. INFORMIX®-OnLine for SAP and INFORMIX® Dynamic Server TM are registered trademarks of Informix Software Incorporated. UNIX®, X/Open ®, OSF/1®, and Motif® are registered trademarks of The Open Group. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachussetts Institute of Technology. JAVA® is a registered trademark of Sun Microsystems, Inc. JAVASCRIPT® is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, SAP Logo, R/2, RIVA, R/3, ABAP, SAP Archive Link, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP.com Logo and mySAP.com are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other products mentioned are trademarks or registered trademarks of their respective companies.
4. What is ITIL? ITIL is used throughout the world as a de-facto standard. The principles and methodologies have been adopted by major organizations . The Information Technology Infrastructure Library is a customer-focused, process-oriented approach to IT Service Management. Successful IT organizations have turned to IT Service Management & ITIL to guide them through the planning, design, development, delivery and support of their services.
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9. DOLPHIN V1.0 DOLPHIN V1.0 System is the most comprehensive solution developed in SAP ECC 6.0 platfom
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13. DOLPHIN V1.0 Dolphin V1.0 enables organizations to reduce operational costs, improve operational efficiencies, support employee productivity, enhance business performance and achieve measurable ROI by standardizing on common service model based on ITIL best practices. Dolphin V1.0 provides an integrated environment with international service desk and single point of contact between end users and the IT department that delivers consistent and measurable service.
23. Proses Model CMDB Business Requirements & Customer Processes External Tools CMDB Reports CMDB Statistics Policies / Standards Audit Reports Customer Satisfaction Survey Service Reports Incident Statistics Audit Reports Problem Statistics Trend Analysis Problem Reports Review Diagnosis Audit Reports Change Scheduling Change Statistics Review Audit Reports Release Scheduling Release Statistics Review Test Standards Audit Reports Versions Incidents Relations Problems Services Desk Version Management Configuration Management Changes Incident Management Problem Management Change Management Vision Scope Document
24. Basic Process E-mail WEB Interface Telephone Call Call Center Service Request ? CUSTOMER Additional Information Convert to Incident REJECT ACCEPT INCIDENT MANAGEMENT Convert to Change Convert to V/S CHANGE MANAGEMENT Convert to Problem START