Developing Cultural Sensitivity
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Presentation for Holmesglen 2020 ASPIRE Conference 1 hour, remote presentation
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Developing Cultural Sensitivity
- 1. Dr Hung The Nguyen Twitter: @hnguyen2012 Contact: beatriz@jm-a.com.au Developing Cultural Sensitivity Holmesglen ASPIRE Conference 28 August 2020 © 2020 JUDITH MIRALLES & ASSOCIATES
- 2. 1. Setting the scene for Cultural Sensitivity 2. Developing Cultural Sensitivity through self- awareness © 2020 JUDITH MIRALLES & ASSOCIATES The Plan
- 3. Chat about the topic Make comments and ask questions Shared with your peers © 2020 JUDITH MIRALLES & ASSOCIATES The Plan
- 4. Safe Working and Learning Environments Culturally SAFE Engaged SupportedChallenged Included G. White, 2009
- 6. Cultural Intelligence IQ EQ CQvisual- spatial Processing speed Short-term memory Auditory The ability to obtain and use knowledge The ability to cross boundaries and thrive in multiple cultures. People who are different to us. The ability to understand other people, what motivates them and how to work collaboratively with them. People who are the same as us. Social skills Empathy Motivation self- regulation self awareness Drive Actions Knowledge Strategy
- 7. A Few Words On Culture Pattern: thinking doing and feeling Dynamic: responsive to circumstances Shared: always Learnt: not innate Acculturation Cultural Competency
- 8. Developing Cultural Sensi@vity Culture is complex but not it is chaotic.
- 9. Developing Cultural Sensi@vity We perceive the values of our culture in moral terms and therefore we tend to view other peoples’ values as morally inferior.
- 10. DB Rutman, 1986 Developing Cultural Sensi@vity
- 11. Developing Cultural Sensi@vity K. Oberg, 1952
- 13. Developing Cultural Sensi@vity Customs Rituals Heroes Values ET Hall, 1976 Seeing Culture
- 14. Seeing Culture Dimensions of cultural variability or Cultural Dimensions G. Hofstede 1980; ET Hall 1976, Kluckholm and Strodtbeck, 1961; Markus and Kitayama, 1991; Nisbett et al. 1994
- 15. Seeing Culture - Social Orienta@on Individualist Collectivist independence, self sufficiency, self- interest, self-actualisa@on, privacy, tends to use “I” and “me” a lot, makes eye contact readily, rela@onships based on mutual benefit loyalty, obliga@ons, du@es-based social system, interdependence, tends to maintain group harmony at all @mes, rela@onships are perceived in moral terms (like a family link), tendency to use “we”, are reserved with “out- groups”
- 16. Seeing Culture - Power Distance Small Large equal opportunity, status is earned, individuals are encouraged to contribute to decision making (a meaning of “patient-centred care” in health consultation), interdependence between team members, individuals need to be consulted power distributed unequally, the more powerful feels a duty to take care of others (eg doctors makes decisions for patients with the patient’s best interest in mind), less powerful people are dependent on those in positions of power
- 17. A Brief Journey ➔ Aiming for a Culturally Safe learning and work environment ➔ Imbedding Cultural Competence in the workplace ➔ Towards Cultural Intelligence ➔ Developing Cultural Sensitivity ➔ Seeing Our Own Cultural Values
- 18. “Culture hides more than it reveals, and strangely enough what it hides, it hides most effectively from its own participants.” ET Hall, 1976
- 19. Dr Hung The Nguyen Twitter: @hnguyen2012 Contact: beatriz@jm-a.com.au Developing Cultural Sensitivity Holmesglen ASPIRE Conference 28 August 2020 © 2020 JUDITH MIRALLES & ASSOCIATES