Webinar for June 2018 TnsurTech Accelerating Operational Excellence
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Webinar for June 2018 TnsurTech Accelerating Operational Excellence
- 1. 1 Webinar: InsurTech Accelerating Operational Excellence
- 2. Our Panelists Will Pritchett Partner, KPMG Hugh Terry Founder, The Digital Insurer Mark Wylie Associate Director, KPMG Tracey Smith Fintech Lead, Direct Line Group John Niblett Consultant Pega Dror Katzav CEO, Atidot
- 3. Discussion Agenda John Niblett Pega What large companies are doing to accelerate Tracey Smith Direct Line Impact of InsurTech at Direct Line Mark Wylie KPMG How InsurTechs can Accelerate Operational Excellence Strategy Dror Katzav Atidot Predictive Analytics to create operational opportunities Topics for discussion • 4 presentations • 5 rapid fire polls and Q&A throughout– wisdom of the crowd • 20+ minute panel discussion with your Q&A • 75 minutes in total
- 4. Questions & Answers How to participate: If you have a question please type into the Q&A area If you have a comment please type into the chat area Session format: The moderator will use a combination of his own questions and those from the audience Each presentation will have a Q&A and poll
- 5. Mark Wylie, KPMG How InsurTechs can accelerate operational excellence
- 6. Snap Poll 6 Q. Which Part of the value chain will benefit most from InsurTech? 1. Digital marketing 2. Sales fulfilment 3. Customer propositions 4. Underwriting 5. Claims 6. Policy administration How to participate: Just respond to the question when it appears on your screen
- 7. Tracey Smith, Direct Line Group Working with InsurTechs to help drive Operational Excellence
- 8. Working with Insurtechs to help drive operational excellence June 2018 Tracey Smith BA Hons DLG FinTech Lead
- 9. Why work with Insuretechs? InsureTechs Influence on insurance Innovation activity Capabilities Propositions Disruption Why Insurers want to work with InsureTechs New ways of thinking and approaches Access to new technologies Access to new markets/ products/ customer segments Speed to develop/ ability to test ….. But why do InsureTech companies want to partner with Insurers Access to capacity Volume of data Potential customer for many InsureTechs Access to customers Knowledge and expertise on that market Access to resources …. But insurers must be careful not to take away the tech companies strengths
- 10. The challenges of collaboration 1. https://www.appsterhq.com/blog/startup-burn-rate-guide/ 1.
- 11. What DLG have done to date.
- 12. What’s next • We are starting to see good examples across the industry of InsureTechs & insurers working together • However insurers are still learning what works in terms of collaboration- need to assess why we are together – how do we remain true to these reasons • Both sides adapting to be able to work together better • Working with Insuretechs is just one of many tools companies have to achieve operational excellence, the successful insurers will be those which select the right tools and effectively manage the projects to deliver results.
- 13. Snap Poll 13 Q. Where can you see InsurTech most benefiting your organization? 1. Better engagement with customers 2. Lower operating expenses 3. Improved data about customers and prospects 4. Greater customer satisfaction 5. Improved operating income How to participate: Just respond to the question when it appears on your screen
- 14. John Niblett, Pega What large companies are doing to accelerate
- 15. © 2018 Pegasystems, Inc. CONFIDENTIAL Digital Transformation—for REAL Connecting customer engagement and digital process automation June 2018
- 16. Chasing Digital Transformation… Building a mobile app Implementing a chatbot Deploying a bunch of RPA bots Opening an innovation lab Designing an open workspace “Every question I could possibly have I’m able to ask Einstein.” Mark Benioff, May 18, 2017 “It gives me the power to see around corners.” Tom Siebel, Jan 21, 2001 CRM on the cloud Architecting microservices … in a world of digital chaos
- 17. Three well-intentioned MISTAKES 1 Tasks, not outcomes2 Silos, not end-to-end3 Channels, not journeys
- 18. Future-proof architecture Bridging the Digital Gap Real-time, Omni-channel AI and End-to-end Robotic Automation
- 20. Snap Poll 20 Q. Which technology do you see as having the biggest impact on your business operations over the next 18 months? 1. Artificial Intelligence / Machine Learning / Chat Bots / Voice or Face recognition 2. Block chain 3. Micro Services Architecture 4. Predictive Analytics 5. Robotic Process Automation? How to participate: Just respond to the question when it appears on your screen
- 21. Dror Katzav, Atidot Predictive Analytics to create operational opportunities
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- 26. Snap Poll 26 Q. How far along is your organisation in the use of Predictive Analytics? 1. Already business as usual 2. Piloting in some areas 3. Planning to implement in the next 12 months 4. No plans at this time How to participate: Just respond to the question when it appears on your screen
- 27. Panel Discussion and Q&A 27 Will Pritchett Partner, KPMG Hugh Terry Founder, The Digital Insurer Mark Wylie Associate Director, KPMG Tracey Smith Fintech Lead, Direct Line Group John Niblett Consultant Pega Dror Katzav CEO, Atidot
- 28. Snap Poll 28 Q. To what extent do you feel insurers’ ability to successfully introduce InsurTech into their day-to-day operations will impact their ongoing viability? 1. Not at all 2. Somewhat 3. Quite important 4. Critical How to participate: Just respond to the question when it appears on your screen
- 30. Post webinar activities Recording will be emailed to registered participants Our next webinar will be on 29th August on the topic of “Technology Infrastructure for Global Insurers”. Registration is now open: https://www.the-digital-insurer.com/event/technology- infrastructure-for-global-insurers/OR go to Events / Webinars from the home page! Please give us your feedback If you would like to follow up with any of the panelists - Hugh Terry: hugh.terry@the-digital-insurer.com - Will Pritchett: Will.Pritchett@KPMG.co.uk - Mark Wylie: mark.wylie@KPMG.co.uk - Tracey Smith: tracey.a.smith@directlinegroup.co.uk - John Niblett: john.niblett@pega.com - Dror Katzav: dror@atidot.com
Editor's Notes
- Introducing the panelists Introducing the discussion agenda
- Hugh will pull up the poll
- Hugh will pull up the poll
- Introduction – who you are, why they should listen to you Today we’re going to talk about Digital Transformation
- We work with the world’s largest organizations And they are all chasing digital transformation But sometimes, rather than truly transforming, they are jumping onto the latest buzzwords Or buying the latest software vendor hype <CLICK> And all of this is happening in the context of a constantly changing world of technology Channels Platforms DevOps Development frameworks It’s really hard to keep up
- So hard, we see organizations making three well-intentioned mistakes They build disconnected channels, instead of designing journeys They focus on automating tasks, instead of delivering seamless outcomes They are building more silos, instead of thinking end-to-end
- To fill that, you need real-time, omni-channel, AI That can embed itself seamless into channels But actually works across channels <CLICK> You also need end-to-end robotic automation That will include robotics, but also process automation, case management, and email bots All orchestrated to deliver end-to-end outcomes This can seem like a big project to deliver
- And your technology needs to be future-proof as well And more code isn’t the answer Code writing is broken, slow, archaic Having humans translate into the language of the computer is not having the computer be smart Instead, have the computer be smart enough to write your software Low code misses the point – we are more than Low code – we are NO CODE Saw this with 4GL – tools for engineers About putting the business in control, not just better dev tools Model-driven means… <CLICK> Software that writes your software
- Hugh will pull up the poll
- Hugh will pull up the poll
- Hugh will pull up the poll
- Hugh will pull up the poll
- Hugh will pull up the poll