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Arkadin Unified Communications Report: The Missing 'U' in UC

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During 2015, Arkadin surveyed businesses to find out whether we are reaching a tipping point on UC adoption. We asked whether a consensus is emerging on the business case for UC investment and the key deployment challenges.

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Arkadin Unified Communications Report: The Missing 'U' in UC

  1. 1. Arkadin Unified Communications Report The Missing ‘U’ in UC
  2. 2. During 2015, Arkadin surveyed businesses to find out whether we are reaching a tipping point on UC adoption. We asked whether a consensus is emerging on the business case for UC investment and the key deployment challenges.
  3. 3. Where are businesses in the race to UC?
  4. 4. 26% 9% 17% stuck on starting grid of which: have no interest and have interest but no immediate plans. Stuck on starting grid
  5. 5. 67% planning or implementing Pole position
  6. 6. Do businesses understand the benefits of UC? 70% of businesses understand the benefits and are committed to implementing it
  7. 7. Top 3 perceived benefits of UC Improving customer service 43.2% Improving support for mobile workers 47% Increasing productivity 81.5%
  8. 8. What are the biggest obstacles to implementing UC? Overall cost 70% Limited value for the majority of the workforce 30% Employee resistance to change existing ways of working 26%
  9. 9. When do you expect to see ROI? 40% By the end of year 1 70% By the end of year 2
  10. 10. Are you convinced by the business case? Only 7% of respondents are unconvinced about the business case Our analysis suggests that UC momentum is likely to grow. This reflects the growing maturity of UC solutions
  11. 11. CEOs were involved in the decision to implement UC in 1/2 of the organisations surveyed Senior business line execs were involved in the decision to implement UC in 1/3 of the organisations surveyed 2/3 of IT leaders sat at the heart of the shift towards implementing UC The decision to invest in a UC solution is becoming a ‘whole business decision’ and a visible C-suite issue
  12. 12. The biggest barriers 41% Employee resistance 50% Established ways of working To a successful UC launch are:
  13. 13. The voice of the user is the missing ‘U’ in the UC implementation decision Only 12% of our respondents involved users in the decision Our respondents said…
  14. 14. What is the biggest obstacle in UC roll-out? 65% “There is no single solution that is suitable for all employees.”
  15. 15. Top strategic UC priorities - next 12 months Data Security 86% Usability 87% Future-proofed roadmaps 79% Value for money 86%
  16. 16. Are businesses clear about UC solutions? 67% of survey respondents are clear about what’s in a UC solution
  17. 17. Top expectations of a UC service delivery partner Simplicity Service Security
  18. 18. Why haven’t you implemented UC? Too many businesses are struggling to connect around the user, and across silos and functions
  19. 19. Successful UC implementation - where to start?
  20. 20. “Successful UC implementation and deployment depends on the relationship between IT and the rest of the business.” Sophie Allen, Business Product Marketing Manager, Microsoft
  21. 21. “Why can’t this be simpler?” The overriding message from our respondents was: Download the full The Missing ‘U’ in UC Report Download now
  22. 22. [About us] Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people’s desire to share. Arkadin offers a complete range of integrated collaboration experiences to energise teamwork. Contact us: www.arkadin.com Download the full The Missing ‘U’ in UC Report Download now
  23. 23. Thank you We’d like to thank the businesses who took part in this survey and shared their opinions with us.

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