TDI Insurer Innovation Award - Etiqa smiles-app

1. Restricted
DISCLAIMER:
This presentation is applicable to Etiqa Insurance & Takaful. The contents of this presentation remain the intellectual property of Etiqa and no part of this presentation is to be
reproduced or transmitted in any form or by means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system without
permission in writing from the document owner. The contents of this presentation are confidential and its circulation and use are restricted.
Etiqa Smile & Partner App

2. Restricted
2
• Who are we?
• Etiqa's history began in 2005 when Maybank Ageas (formerly known as Mayban Ageas), Maybank's insurance and takaful arm
consisting of Mayban General Assurance, Mayban Life Assurance and Mayban Takaful merged with Malaysia National
Insurance Berhad, Malaysia's largest national insurer and its subsidiary, Takaful Nasional Sdn Bhd, Malaysia's premier Takaful
provider. Two years following the merger, in 2007, the name Etiqa was born.
• Explain the project
• Smile & Partner app is a single customer engagement platform using mobile app for all Etiqa’s product and services, active
engagement between public, Etiqa, customers and partners.
• Why is it an innovation
• It is about going beyond insurance, connecting customers with Etiqa, augmenting iOT data for the well-being of the customer.
• What’s next?
• Target to rollout to Etiqa staff by May-2019 followed by Maybank staff by Jun-2019.
Etiqa Smile & Partner App

3. Restricted
Etiqa
Wellness
2017 2018
PNB
Innovation
Challenge
Smile &
Partner app
2019
Etiqa Smile & Partner App
From Idea to Execution
• Creating New Business
Opportunities
• Connecting IoT
(Pilot Program with Etiqan -
Jun-Dec-18)
• Building a Medical
Ecosystem for the
Public
(Nov-2017)
• Improve Customer
Engagement
3

4. Restricted
Etiqa Smile App
4
• View My Policies.
• Buy Insurance &
Takaful.
• Car
• Travel
• Health
• Family
• Home
• Locate Panel
Workshop.
• Make Appointment.
• Rate & Review.
• View Entitlement.
• View Panel
Providers.
• Admission Guide.
• OP Specialist GL
Request (MBB Only).
• Reimbursement
Claim Submission.
• GL Status.
• Claim History.
• Panel Clinic QR.
(MBB Only)
• Connect Wearable &
Health Measurement
Devices.
• Track My Health.
• Leaderboard.
• Smile Coins.
• Articles.
Me ServicesHealth Care
WellnessInsurance &
Takaful
Smile App – Key Modules
• Target launch timeline:
• Etiqa staff – May-19
• Maybank staff – Jun-19
• Market Launch - TBD

5. Restricted
Etiqa Partner App
5
• View Panel hospitals.
• View entitlement.
• Reimbursement claim
submission.
• View claim status.
• View GL status.
• View the rating and respond
to customer’s review.
• Able to accept or reject
customer’s appointment by
providing reasons.
• Setup and update workshop
details.
Agent
(Healthcare Access)
Workshop
Partner App – Key Modules

6. Restricted
DISCLAIMER:
This presentation is applicable to Etiqa Insurance & Takaful. The contents of this presentation remain the intellectual property of Etiqa and no part of this presentation is to be
reproduced or transmitted in any form or by means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system without
permission in writing from the document owner. The contents of this presentation are confidential and its circulation and use are restricted.
Thank You